Expanding your telecommuter workforce can have a significant effect on IT architecture, cybersecurity, and corporate workflows. Progent has 20 years of experience helping businesses of all sizes to design, configure, administer, tune, and debug IT environments that incorporate work-from-home employees. Progent can assist your Hialeah organization to select the right tools and follow best practices in building and operating a safe virtual ecosystem for telecommuters that facilitates teamwork and returns top value. Progent offers services ranging from on demand expertise for getting you past challenging IT roadblocks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent's consultants can help Hialeah, Florida companies to succeed with any aspect of building a high-performing work-from-home environment by delivering infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk outsourcing, security monitoring, data protection solutions, and streamlined management.

Infrastructure for a Remote Workforce
Integrating the physical and software infrastructure needed for an at-home work environment can be particularly challenging if you have to accommodate a mix of worker-owned hardware like desktop computers and laptops, routers, and wireless appliances from various manufacturers and with a variety of operating systems and firmware levels. Progent's background delivering remote support for both legacy and modern technologies in remote office solutions enables you to make efficient use of your available network infrastructure and provides you with fast access to expertise for making essential updates. Support services offered by Progent to help your company to create a productive telecommuting infrastructure include:

  • VPN technology allows you to create a safe connection for authorized remote employees to use IT resources situated at your corporate datacenter or in the cloud. Progent's consultants can help you to deploy and manage VPN connections between your at-home workforce and your various network resources by providing online VPN integration consulting. For businesses with Cisco's ASA firewalls, Progent's Cisco-certified ASA consultants can assist your at-home workers to set up Cisco's popular AnyConnect client software for secure VPN tunneling for a wide selection of devices such as Microsoft Windows, macOS, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) platforms allow an at-home worker to see and interact with a remote computer's desktop. This technology gives IT managers substantial control over the digital ecosystem of telecommuters and ensures them a familiar work experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
  • Routers connect at-home networks to the Internet and support VPN connections, home wireless networks, and firewalls. Progent can provide top-tier online consulting for configuring routers from all major manufacturers. See router configuration services from Cisco-certified consultants.
  • Home Wi-Fi networks, typically shared by families and visitors, are frequently utilized by telecommuters to access their router for work. This can create throughput as well as cybersecurity problems. Progent can help you to resolve these problems by providing services that include Aironet configuration consulting, Cisco Meraki wireless deployment consulting, and Ubiquiti WiFi AP integration assistance.
  • Internet connectivity solutions impact the speed and availability of connections between telecommuters and the company data center. Mission-critical applications might require redundant Internet connections in case the normal connection fails. Progent offers guidance for identifying Internet service providers, selecting appropriate bandwidth and data volume packages, and setting up fault-tolerant Internet access. Refer to Internet access solutions.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing an efficient work-from-home environment for your Hialeah, Florida business, phone 1-800-993-9400 or go to Contact Progent.



An index of content::


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    Microsoft Exchange 2013 incorporates major improvements to the capabilities of Microsoft Exchange 2010 and introduces important new features as well as a redesigned structure. These improvements favorably impact key IT areas like manageability, high availability (HA), security, operational costs, teamwork, expandability, throughput, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange Server 2013 consultants can help you evaluate the possible advantages of migrating to Microsoft Exchange Server 2013, design an efficient validation and rollout strategy, and educate your IT staff to manage your Microsoft Exchange Server 2013 environment. Progent can also provide ongoing remote consulting and support and management services for Microsoft Exchange Server 2013.

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    Progentís colocation center IT services are intended for businesses with hardware located at Internet Data Centers or data center co-location hosting facilities and requiring on-demand on-site assistance at the colo site plus remote support from Microsoft and Cisco Premier professionals. Progent provides a full array of Internet Data Centers and IDC and co-location consulting services including system architecture evaluation, Windows and Linux server integration and maintenance, tech support for server and telecommunications networking, design and deployment of fault tolerant systems, architecting and implementing layered security defenses, firewall configuration and troubleshooting, designing load balancing environments, and planning fault tolerant server and storage cluster systems.

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    Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online consultants offer affordable online and on-premises consulting, application development, and troubleshooting services for organizations of any size who want to upgrade to SharePoint Server 2019 or SharePoint Online from older versions of SharePoint. Progent can help customers design and execute a cost-effective migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that combines local and cloud-based infrastructure into a cohesive intranet solution.

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    If you have a company network with 10 to 50 desktop clients, Progent's network outsourcing services save your company from dependence on an individual independent consultant while giving you cost-effective and reliable access to high-quality network support. By delivering network consulting help when you need it, providing specialized expertise for key technologies, delivering value-added services such as automated network monitoring, and charging only for support you receive, Progent gives you an economical solution for optimizing the profitability of your small office network. Progent is the smart way for small organizations to build and support a reliable and secure IT system and to have fast access to the skilled help ordinarily restricted to businesses who can support a large internal IT organization.

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    Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can save up to 50% of the time spent trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it.

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    Cisco Cisco Unified Communications Manager, originally known as CallManager, is the heart of Cisco's collaboration solution. CUCM and Cisco Unified CM Express (CME) provide a modern IP-PBX by integrating tightly with unified messaging apps such as Unified CM IM and Presence Service with Jabber support, Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact solution. Progent's CCIE-certified consultants can deliver effective and budget-friendly remote and on-premises expertise to help businesses of any size to create and administer CUCM deployments by providing Unified Communications Manager integration and troubleshooting consulting services that deliver maximum productivity. Progent can help with any facet of Unified Communications Manager configuration and debugging in areas that include integrating Cisco VoIP phones and Video phones, designing dial plans, setting up SIP trunking and PSTN support, installing ISR routers with CUBE VoIP networking support, creating UCS server failover systems for high availability, capacity planning, and integration with Microsoft Exchange and Skype for Business.

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    Mid-sized companies can enjoy all the benefits of Operations Manager 2007 and have quick availability of Progentís Microsoft and Cisco Premier Certified IT consulting professionals. Thanks to Progent's affordably priced network support programs, medium-size businesses can select a simple co-sourcing service program built around System Center Operations Manager with server monitoring, automated alerts, in-depth reporting, Help Desk Call Center, and online troubleshooting. For businesses with line-of-business environments who need high availability networking, Progent can provide a complete 24x7 outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager 2007 to provide mid-size business networks enterprise-class availability, protection and productivity.

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    Microsoft System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 suite of network management products and is intended to offer a unified mechanism for deploying and administering virtualized datacenters across hybrid environments that can incorporate private clouds and Microsoft Azure resources. Progent's SCVMM 2016 consulting experts can assist organizations of all sizes with all facets of designing, deploying, and managing a SCVMM 2016 solution. Progent can assess your virtualization architecture, help you upgrade smoothly from legacy versions of Virtual Machine Manager, develop workflows for building and deploying virtual machines and VM hosts, design fault-tolerant compute and storage clusters, connect your datacenter infrastructure with public clouds, set up virtual switches and load balancers, develop and refine PowerShell scripts, and help you assess the strategic business benefits of the latest capabilities like Storage Replica and Shielded VMs. Progent's virtualization professionals offer world-class Hyper-V consulting and VMware ESXi expertise.

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    System Center Configuration Manager 2016 automates application and device provisioning across multiple sites, simplifies compliance settings management, keeps track of network assets, guards against company data leakage, performs network health reporting, allows secure end-user self service, and offers a single control mechanism for managing mixed-operating system ecosystems based on on-premises, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Azure cloud integration specialists can help you with any facet of planning, installing, operating and repairing a SCCM 2016 solution for on-premises, cloud, or hybrid networks.

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    Progent offers one-on-one training designed for people who want to expand their understanding of the Apple macOS and OS X platform, Mac hardware, or Mac office productivity software including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide customized group or individual webinar classes for macOS and Mac OS X application software.

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    NetApp MetroCluster is a high-availability and disaster recovery platform that uses failover storage clustering along with replication to deliver rapid, zero data loss disaster recovery between datacenters located as far as 185 miles (300km) away from one another. Progent's team of seasoned IT experts can assist your business to design, deploy, administer, update, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster environment that meets your technical needs and budget. Progent can ensure you adhere to leading practices for installing your MetroCluster solution by delivering help with tasks like assigning disk pools and shelf IDs, determining aggregate layout, provisioning volumes, setting up Data ONTAP configuration replication service, provisioning switches, designing a tiebreaker mechanism, setting up a TCP/IP configuration replication network between your storage clusters, and verifying your DR solution to show compliance with information assurance standards and regulatory mandates.

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    Progent's certified consultants can assist you to assess the advantages of Microsoft Windows Server 2012 R2 for your company, develop pilot systems and migration strategies, tune your infrastructure for on-premises, multi-site, cloud-based, and partial-cloud environments, educate your IT management team, create an enterprise-wide security plan, streamline network management, help with creating applications, and generate and test a disaster recovery/business continuity plan.

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    Progent uses an enterprise-class service reporting system that stores and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small service organizations who offer minimal documentation or specifics of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports transmitted by each consultant to every client. The discipline of detailing and organizing support activity results in more effective service and avoids a slew of common problems such as when a support client is virtually held hostage to a consultant who refuses to release vital service information.

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    Progent's Microsoft engineers can provide in-depth support in implementing, managing and troubleshooting any edition of Microsoft Project, Project Server, and Project Online and can provide a broad variety of cost-effective online consulting services following proven best practices to help organizations of any size to get all the benefits of this leading project management solution. Consulting support offered by Progent include solution design, installation and migration, setting up safe file and status sharing among local and remote or mobile users, network infrastructure optimization, and specialized webinar training classes.

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    Progent's Support for IT Service Firms lets you take advantage of Progent's information technology engineers under your own service brand as a transparent arm of your network consulting staff.

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  • Operations Manager Case Studies
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    Before Progentís Microsoft Operations Manager solution, system issues were approached reactively, after workers were impacted by them. With the help of proactive, automated alerts and trend reports sent by MOM, Progent can now address server problems before they grow to be serious enough to impact network availability. Because of Microsoft Operations Manager, Progent can deal with potential problems before clients know that the problems exist. Progent has expertise with MOM 2005 and Microsoft Operations Manager 2000 to provide small company IT systems enterprise-class availability, security and performance.

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    Progent's certified engineers offer technical support and network consulting expertise for Microsoft Exchange Server 2003, Windows 2003 Server, and for the entire line of Microsoft Servers. Progent's migration, configuration, administration, and support expertise for Exchange 2003 Server include system design, installation, project management, local and remote technical support, Help Desk outsourcing, certified security consulting, and comprehensive IT outsourcing.

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