Enlarging your remote workforce can have a significant impact on IT infrastructure, cybersecurity, and corporate processes. Progent has 20 years of background assisting small and mid-size businesses to plan, configure, manage, tune, and debug IT networks that support at-home workers. Progent can assist your Lynnwood organization to select the appropriate tools and adhere to leading practices in creating and maintaining a safe virtual solution for teleworkers that promotes collaboration and returns top business value. Progent offers services that go from on demand guidance for getting you over occasional IT roadblocks to full project management to help you carry out mission-critical tasks.
Progent's consultants can help Lynnwood, Washington organizations to succeed with any aspect of building a high-performing telecommuting environment by delivering infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk augmentation, data security, data protection solutions, and unified management.
Help Desk Support for Remote Workers
An emergency, company-wide transition to a telecommuter business model, which might be activated by a pandemic or as part of a disaster recovery/business continuity plan, can overstretch even a high-performing internal Call Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or expand their Help Desk Call Center by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Call Desk services leverage Progent's extensive network of online IT support experts combined with world-class ticketing and follow-up software to provide an economical, modern Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 PC technical support from initial service requests to trouble ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to monitor or edit the status of their current trouble tickets, enter details, and append screen captures or attachments. Support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop support charges, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support experts to resolve advanced issues. To learn more, refer to Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Call Center Supplemental Service allows you to augment your current Call Desk team by sharing responsibilities for Call Desk support seamlessly between your regular support staff and Progent's extensive roster of PC support technicians and subject matter specialists. Progent's co-managed Help Desk Call Center service is based on a collective support model utilizing the number one PSA platform for managing help requests and ticketing, establishing responsibility, monitoring progress, and generating reports. To learn how Progent's Help Desk Supplementation Services can enable your company to deliver world-class IT support to your at-home workforce, go to Progent's Call Desk supplementation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and managing an efficient work-from-home solution for your Lynnwood, Washington company, phone 1-800-993-9400 or visit Contact Progent.