Expanding your telecommuter workforce may have a significant impact on IT infrastructure, security/compliance, and company culture. Progent has 20 years of background helping businesses of all sizes to design, configure, administer, optimize, and debug IT networks that support at-home workers. Progent can assist your Lynnwood company to pick the right tools and follow best practices in creating and operating a secure virtual office solution for telecommuters that promotes teamwork and delivers maximum value. Progent offers support services that go from on demand expertise for getting you over occasional technical bottlenecks to full project management or co-management to help you carry out business-critical initiatives.
Progent can help Lynnwood, Washington companies to with any aspect of creating a high-functioning work-at-home environment by providing network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk augmentation, security monitoring, backup/restore solutions, and centralized management.
Help Desk Support for Remote Workers
An emergency, company-wide transition to a from-home workforce, which could be driven by an epidemic or as a component of a disaster recovery/business continuity process, can overwhelm even a high-performing in-house Call Desk. Progent's Call Center services make it possible for businesses to outsource or augment their Support Desk by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Help Desk support services utilize Progent's nationwide network of online technical support specialists combined with world-class trouble ticketing and tracking software to offer an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 desktop technical support from service requests to trouble ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows teleworkers to monitor or edit their current tickets, enter details, and append screen captures or attachments. Technical support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop service charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support specialists to deal with advanced problems. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Call Center Supplemental Service allows your business to supplement your existing Call Center staff by sharing responsibilities for Call Center support services seamlessly between your in-house support personnel and Progent's extensive pool of PC support engineers and subject matter specialists. Progent's co-managed Support Desk service uses a co-sourcing support model based on the number one professional services automation tool for handling help requests and trouble tickets, establishing responsibility, monitoring progress, and producing reports. To find out how Progent's Help Desk Call Center Augmentation Services can enable your business to provide best-in-class desktop support to your telecommuters, go to Progent's Help Desk supplementation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining an efficient telecommuter solution for your Lynnwood, Washington business, call 1-800-993-9400 or go to Contact Progent.