Expanding your at-home workforce may have a significant effect on IT infrastructure, security, and corporate processes. Progent has two decades of background helping small and mid-size businesses to design, deploy, manage, tune, and troubleshoot IT networks that support work-from-home employees. Progent can help your Lynnwood organization to pick the right tools and follow best practices in creating and maintaining a safe virtual solution for teleworkers that promotes collaboration and returns maximum business value. Progent can provide support services ranging from on demand guidance for getting you over occasional technical roadblocks to full project management to help you carry out business-critical tasks.
Progent can help Lynnwood, Washington businesses to succeed with any facet of creating a high-performing telecommuting environment by delivering network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk augmentation, endpoint security, backup/restore solutions, and centralized management.
Help Desk Call Center Support for Telecommuters
An emergency, enterprise-wide switchover to a from-home workforce, which might be motivated by an epidemic or as part of a disaster recovery plan, can overstretch even the most efficient internal Support Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or augment their Call Desk with Progent's online Technical Response Center services.
- Progent's Standard Help Desk services leverage Progent's extensive network of online technical support experts along with enterprise-class ticketing and follow-up technology to offer an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 PC support from initial help requests through trouble ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows telecommuters to monitor or update their active trouble tickets, add details, and append screenshots and relevant files. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 technical service rates, and Progent offers optional rapid escalation to Level 2 and Level 3 IT experts to deal with complex issues. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Call Desk Supplemental Service enables you to augment your current Call Desk organization by splitting delivery of Help Desk services seamlessly between your regular IT support staff and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's shared Call Center service uses a collaborative support solution utilizing the leading PSA tool for handling service requests and trouble tickets, assigning responsibility, monitoring progress, and producing management reports. For information about how Progent's Call Center Augmentation Services can enable your business to provide best-in-class IT support to your at-home employees, go to Progent's Help Desk augmentation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing a productive work-from-home environment for your Lynnwood, Washington company, phone 1-800-993-9400 or visit Contact Progent.