Lynnwood Work at Home Employees Solutions Support Partner
Help Desk Call Center Solutions Consulting Services
Expanding your at-home workforce may have a significant effect on IT infrastructure, security, and corporate processes. Progent has two decades of background helping small and mid-size businesses to design, deploy, manage, tune, and troubleshoot IT networks that support work-from-home employees. Progent can help your Lynnwood organization to pick the right tools and follow best practices in creating and maintaining a safe virtual solution for teleworkers that promotes collaboration and returns maximum business value. Progent can provide support services ranging from on demand guidance for getting you over occasional technical roadblocks to full project management to help you carry out business-critical tasks.
Progent can help Lynnwood, Washington businesses to succeed with any facet of creating a high-performing telecommuting environment by delivering network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk augmentation, endpoint security, backup/restore solutions, and centralized management.
Help Desk Call Center Support for Telecommuters
An emergency, enterprise-wide switchover to a from-home workforce, which might be motivated by an epidemic or as part of a disaster recovery plan, can overstretch even the most efficient internal Support Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or augment their Call Desk with Progent's online Technical Response Center services.
- Progent's Standard Help Desk services leverage Progent's extensive network of online technical support experts along with enterprise-class ticketing and follow-up technology to offer an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 PC support from initial help requests through trouble ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows telecommuters to monitor or update their active trouble tickets, add details, and append screenshots and relevant files. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 technical service rates, and Progent offers optional rapid escalation to Level 2 and Level 3 IT experts to deal with complex issues. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Call Desk Supplemental Service enables you to augment your current Call Desk organization by splitting delivery of Help Desk services seamlessly between your regular IT support staff and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's shared Call Center service uses a collaborative support solution utilizing the leading PSA tool for handling service requests and trouble tickets, assigning responsibility, monitoring progress, and producing management reports. For information about how Progent's Call Center Augmentation Services can enable your business to provide best-in-class IT support to your at-home employees, go to Progent's Help Desk augmentation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing a productive work-from-home environment for your Lynnwood, Washington company, phone
An index of content::
VMware Site Recovery Manager Compliance Professional
Top Ranked Consulting Services VMware VCDX-NV
VMware's NSX network virtualization technology allows you to build complete logical networks in software. NSX permits virtual networks to be deployed in minutes and managed with a high level of automation independent of the hardware making up the basic IP network. VMware Site Recovery Manager supports programmatic recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, upgrades and fixes and can produce reports to verify full service restoration, validate SLAs and prove disaster recovery compliance. When integrated with VMware's NSX network virtualization platform, VMware SRM can rapidly recover the complete logical network topology at the secondary datacenter. Progent can provide the skills of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager integration specialist to assist your organization to plan, deploy, test and administer a disaster recovery system powered by VMware Site Recovery Manager and VMware NSX.
Les Kent has a 35-year history of effective network integration, business administration, sales, and operations. He has demonstrated a talent for developing elegant information technology solutions during his time as as a system designer, programmer, project manager, implementation consultant, and troubleshooter for small companies, start-ups, and major corporations.
Consultancy Services Group Stabilizing Phase: Design Tuning
Deploying Phase: Implementation Small Business Network Consultants
When performing consulting projects for corporate clients, Progent follows a structured methodology driven by defined milestones so as to achieve budgetary, timing and engineering targets while minimizing productivity disruption. Progent's Enterprise Services Project Methodology follows industry project management standards derived from the best practices described by the Microsoft Solutions Framework Project methodology which specifies requirements definition, architecture proposals, pilots, design tuning, and expert implementation. All facets are recorded to make available a comprehensive summary of technical services delivered and to help in downstream system support.
Office 365 Exchange migration Online Technical Support
Office 365 Exchange Online and on-premises Exchange Network Engineer
Microsoft supports seamless hybrid environments that combine Office 365 Exchange Online and on-premises Exchange deployments. This allows you to have certain Exchange mailboxes hosted at your physical datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consulting team can help your organization with any facet of designing, implementing and troubleshooting your hybrid Exchange Online solution. Progent's Exchange consultants can provide occasional support to help you resolve challenging technical issues and also can provide comprehensive project management outsourcing to make sure your hybrid Office 365/Exchange solution is successfully completed on time and within budget.
Server and Desktop Monitoring and Reporting Technology Consulting
ProSight Remote Monitoring and Reporting Integration Support
ProSight LAN Watch is Progent’s server and endpoint monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system operating at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT staff and your assigned Progent engineering consultant so any potential issues can be addressed before they can impact your business.
Urgent Sun Solaris Remote Specialist
UNIX Online Small Business IT Support Firm
Progent provides national remote help and troubleshooting services for companies that operate Sun Solaris environments or whose information systems include a mix of Sun Solaris and Microsoft technology. Remote IT help provides optimum leverage for your information technology budget by protecting user efficiency and limiting the hours billed for network analysis and repair. Sophisticated online access technology and skilled technicians and consultants allow Progent to solve most IT problems without wasting time and expense by traveling to your location. In most of cases your network issues can be dealt with over the phone or via a combination of telephone support and remote network analysis. Progent can make available Cisco CCIE infrastructure engineers and CISSP and ISSAP premier security professionals to assist you with the most challenging network problems.
ProSight Outbound Email Filtering Consultant Services
Email Image Spam Protection Services
Progent's ProSight Email Guard solution uses the technology of top information security vendors to deliver centralized management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall.
Consulting Service Microsoft Office 2000
Microsoft Office XP Software Consultants
Progent’s IT outsourcing packages provide affordable computer consulting for small organizations. Whether it includes designing network architecture, setting up an internal Help Desk or using an outside one, rolling out a new email platform, monitoring your system, or developing a web-based eCommerce solution, outsourcing your network technical services can reduce expenses and eliminate risks, allowing network support budgets to increase in a more moderate and manageable fashion than is possible by assembling a large, all-purpose in-house network support staff. Progent’s Outsourcing White Paper and flyers tell you how Progent can enable you to build a secure and robust network foundation for your critical applications powered by Microsoft Windows such as Office XP, Office 2003, and Office 2000.
MS SQL Server Developer Firm
24/7 Microsoft Certified Expert Expert Development MS SQL Server
Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis solution that opens the door to the rapid creation of cutting-edge enterprise-class applications that can give your business a significant competitive advantage. Microsoft SQL Server 2000 features core support for XML and the capability to communicate across the Internet and outside the firewall. The knowledge and experience of Progent's certified SQL Server 2000 consultants, with an average of more than over 10 years of background helping with Microsoft technology, assures you success in designing, installing and managing Microsoft SQL Server solutions that are seamlessly connected with other applications powered Microsoft's .NET environment.
SQL Server 2014 AlwaysOn Technical Support
IT Consulting SQL Server 2014
Microsoft SQL Server 2014 includes major improvements in key areas such as speed, availability, compliance, and cloud integration. SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory capability that works seamlessly across all workloads including Online Transaction Processing (OLTP), data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective online and onsite services such as system design, deployment, management, troubleshooting, and application development services to help organizations of all sizes to achieve fast return from their SQL Server 2014 deployment.
Urgent Network Security Scan Consultant
External Security Scan Technology Professional
Progent offers small organizations a pair of ultra-affordable security inventory packages that provide, at a set price, remotely managed scans of your network security profile which are evaluated by professional security engineers who assess the results of the remote scan, deliver unbiased evaluations of your existing security vulnerability, and offer recommendations for enhancements. Progent offers two complementary network security evaluation scanning packages for external and internal scanning that are priced to meet the budgets of small businesses while offering enterprise-class evaluations of your IT network's exposure to attack.
Solaris Forensics Services
Solaris Security Services
If your company has a Solaris environment or a mixed-platform computer system, Progent's CISM and CISSP-premier security specialists can assist your entire organization in a wide array of security areas including security administration practices, security design and strategies, connection control products and methodology, applications development security, operations security, physical security, communications, infrastructure and Internet security, and disaster recovery preparedness. CISM, CISSP and ISSAP stipulate the fundamental skills and international standards of performance that network security professionals are expected to possess. These certification give executive management the assurance that consultants who have earned their CISM, CISSP or ISSAP certification have the background and theory to deliver effective security management and consulting services.
Support Outsourcing Windows SharePoint Services
Office SharePoint Server 2010 Technology Consulting Services
Progent’s Microsoft-certified consultants can provide small and midsize businesses IT consulting, support, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for intelligently connecting people, teams and data. SharePoint Portal Server provides a central location for your workers or customers to access, manage, share and interact with useful information, files, and software and to communicate with one another. It enables quicker and better decisions, more efficient access across groups and more streamlined business practices. The primary objective of SharePoint Server is to bring together, in a productive way, all of the many sources of information accessible inside and outside a business network. Windows SharePoint Services join workers, clients, teams and projects with the data they’ve created in a manner that makes data convenient to find, retrieve and apply.
Microsoft Exchange 2000 Information Technology Consulting
Urgent Exchange 2000 Upgrade Consultant
Progent is among the most qualified network support firms for integrating email and messaging systems based on Microsoft Exchange 2000. Progent specializes in helping small and mid-size businesses get the full advantages of Exchange Server 2000 for typical scenarios such as upgrading from Microsoft Exchange 5.5, moving from an ISP-based or POP3 e-mail system, and outsourcing your Microsoft Exchange 2000 Server support.
ISA 2004 Standard Edition Server Technology Consulting Services
Top Quality ISA 2000 Server Help and Support
Progent's Microsoft-certified ISA Server 2004 consulting experts have extensive backgrounds with Internet Security and Acceleration Server configuring Microsoft ISA Server-based security solutions for IT networks with multiple offices, remote users, and line-of-business eCommerce applications. Progent's Microsoft Firewall experts can help your company in planning and implementing an installation of ISA Server 2000 or ISA 2004 Server that meets your information security requirements without overly restricting your IT system productivity. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or any later editions of Internet Security and Acceleration Server.
Cybersecurity Firms WatchGuard Firebox T70 Firewall
WatchGuard Firebox M670 Firewall Evaluation
Progent provides support expertise for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can show you how to select, configure, and manage a WatchGuard Firewall/VPN appliance that fits your security requirements and budget. Progent can assist you to manage outdated WatchGuard firewalls or upgrade efficiently to modern WatchGuard firewalls.
24-7 Power BI Data Prep Development Firm
Power BI Pro Integration Companies
Progent's Power BI experts can help your business to plan, install, maintain, enhance or debug your Power BI business analytics solution. Progent's database experts can help you to prepare your source data for Power BI visualizations. Progent can help you build and manage an on-premises, cloud, or hybrid environment to run Power BI.
Remote Aironet AP Management Remote Troubleshooting
Aironet Wireless Access Point Specialists
Progent's Cisco-certified wireless networking experts can help organizations of all sizes to design, deploy, manage and repair Cisco Aironet wireless AP environments to achieve the performance, range, density, expandability, security compliance and manageability needed for seamless access between wireless and wired networks. Progent offers affordable remote and on-premises consulting services for legacy and new-generation 802.11ac Aironet access points and Progent can assist you design and maintain deployments of indoor and outdoor Aironet access points.
GIAC Computer Service
CCA Service
Progent provides customers access to engineers who have earned some of the IT industry's most prestigious credentials. Progent thinks that customers deserve to be sure that their computer support providers have formal training as well as broad real-world experience so that Progent's clients can use Progent's support with trust. In many cases, vendor credentials such as the Cisco Certified Internetwork Experts (CCIE) brings priority for significantly superior vendor assistance than is offered to non-certified service providers, enabling Progent to deliver clients a higher level of IT service. In other cases, major credentials such as CISM or CISSP for network security can help corporate clients to demonstrate compliance with regulatory demands by using the assistance of accredited IT professionals.
iPhone and SharePoint integration Technical Consultant
Online Help Apple iOS integration
Progent can provide affordable online assistance to help you to design, configure, and troubleshoot any facet of your iPhone and Windows integration solution and is available for quick tasks to help you through specific technical bottlenecks or long-term engagements to help you complete business-critical initiatives on schedule and within budget. Progent has experience in local, cloud-based, or hybrid networks and can help you build or support a highly available, secure and scalable network infrastructure that aligns with your computing model. Progent can also provide online or on-premises training for individuals or groups to show you how to manage and use your iPhones and iPads in a secure, collaborative ecosystem that optimizes the business value of your information network.
SharePoint Workspace 2010 Remote Technical Support
SharePoint Web Parts Technology Consulting Services
Progent's Microsoft-certified engineers offer affordable remote support and programming services to assist your business to plan, implement, administer, and troubleshoot SharePoint 2010 environments that can include web pages able to function as intranets, extranets, document and media management tools, wikis, data warehouses, business analytics, enterprise-wide search, Visio-driven workflows, and other tools to support and enhance teamwork. Progent can show you how to integrate SharePoint 2010 with MS SQL Server and with third-party databases and with Microsoft's popular desktop applications like Excel, Word, PowerPoint, and Visio. Progent can assist your business to upgrade from previous releases of SharePoint or adapt a mix of web applications into a unified and easily managed SharePoint 2010 solution.
IT Consulting Windows Server 2012R2 Storage Spaces
Windows Server 2012R2 Live Migration IT Consultants
Progent's Microsoft-certified professionals can assist you to assess the advantages of Microsoft Windows Server 2012 R2 for your company, develop pilot environments and migration strategies, tune your network infrastructure for on-premises, multi-site, cloud-based, and partial-cloud environments, educate your IT support team, create an enterprise-wide security strategy, automate network administration, assist with application development, and build and test a disaster recovery/business continuity plan.
Cisco Certified Expert Network Management Migration Consultants
24-7 Engineers Cisco Network Management
Progent's Cisco-Certified network consultants can assist you to run Cisco's management utilities along with a variety of specialized third-party applications to build a comprehensive network management solution in order to keep your environment operating reliably, conserve limited resources, protect your data, revive rapidly from device failure or deliberate assaults, and enable you to expand or repurpose network resources sensibly and affordably as your business evolves.
Top Ranked Value Pricing Server Consulting
24-Hour Consultant Prices Security Consulting Group
Progent's pricing model is to charge for online support and in-person visits per minute. Consequently, you are invoiced exclusively for delivered services. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no initialization fee and asks no monthly commitment for support services provided during regular working hours. Many service firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for fast solutions so you will not be tempted to permit less critical problems to stay unaddressed.
Best Project Requirements Definition Consulting Services
IT Development Project Engineer
For enterprise project management support, Progent offers access to senior IT professionals with years of background in IT management, program development, and process design for organizations ranging from Big 4 companies to dot-com startups to government agencies. These proven IT managers offer project management skills to assist enterprise customers adhere to best practices to ensure that development or deployment projects are completed on schedule and on budget.
Load Aggregation Testing Consult
QoS Test Lab Professional
Progent's Test and Training Lab at the QTS Colocation Center can be used for testing mission-critical applications, developing efficient migration methodologies, assessing and tuning performance, designing or verifying disaster recovery strategies, mitigating compatibility problems, and establishing training environments for new technologies. For Progent customers who lack adequate in-house resources to configure effective pilot systems, Progent's Test and Training Lab reduces capital outlay and technical risk and helps keep critical network projects on schedule.
SQL Server Configuration Manager Support and Help
On-site Technical Support Microsoft SQL Server 2012
Progent offers the support of certified engineers as well as seasoned software programmers, database administrators, project management experts, Cisco-certified network architects, disaster recovery specialists, and data security professionals to help your business to assess the potential advantages of Microsoft SQL Server 2012 for your business, set up test environments at your site or at Progent's test lab, plan and execute out a smooth transition to SQL Server 2012 from earlier releases of SQL Server or from other RDBMS solutions, and configure a cost-effective and secure network infrastructure that lets you realize the full strategic benefit of SQL Server 2012.
Top Ranked Network Support Company Cisco Network Management
Cisco Network Management System Consulting
Progent's Cisco-Premier network engineers can show you how to run Cisco's management utilities along with a variety of specialized third-party applications to create a comprehensive network management solution in order to keep your network operating reliably, conserve expensive resources, protect your data, revive quickly from hardware breakdown or deliberate attacks, and enable you to add or repurpose valuable resources intelligently and economically as your company evolves.
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