Enlarging your remote workforce can have a significant impact on IT infrastructure, cybersecurity, and corporate processes. Progent has 20 years of background assisting small and mid-size businesses to plan, configure, manage, tune, and debug IT networks that support at-home workers. Progent can assist your Lynnwood organization to select the appropriate tools and adhere to leading practices in creating and maintaining a safe virtual solution for teleworkers that promotes collaboration and returns top business value. Progent offers services that go from on demand guidance for getting you over occasional IT roadblocks to full project management to help you carry out mission-critical tasks.

Progent's consultants can help Lynnwood, Washington organizations to succeed with any aspect of building a high-performing telecommuting environment by delivering infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk augmentation, data security, data protection solutions, and unified management.

Help Desk Support for Remote Workers
An emergency, company-wide transition to a telecommuter business model, which might be activated by a pandemic or as part of a disaster recovery/business continuity plan, can overstretch even a high-performing internal Call Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or expand their Help Desk Call Center by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Desk services leverage Progent's extensive network of online IT support experts combined with world-class ticketing and follow-up software to provide an economical, modern Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 PC technical support from initial service requests to trouble ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to monitor or edit the status of their current trouble tickets, enter details, and append screen captures or attachments. Support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop support charges, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support experts to resolve advanced issues. To learn more, refer to Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Call Center Supplemental Service allows you to augment your current Call Desk team by sharing responsibilities for Call Desk support seamlessly between your regular support staff and Progent's extensive roster of PC support technicians and subject matter specialists. Progent's co-managed Help Desk Call Center service is based on a collective support model utilizing the number one PSA platform for managing help requests and ticketing, establishing responsibility, monitoring progress, and generating reports. To learn how Progent's Help Desk Supplementation Services can enable your company to deliver world-class IT support to your at-home workforce, go to Progent's Call Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and managing an efficient work-from-home solution for your Lynnwood, Washington company, phone 1-800-993-9400 or visit Contact Progent.

An index of content::

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    For custom application development, Progent can supply programming consultants to write business software in areas such as commercial transaction webs, web site design, Microsoft Business Solutions products such as Great Plains Software accounting system, and specialized management reports produced by Crystal Reports, Access Report, or FRx Reports. Progentís consultants can use Internet Information Services to build custom eCommerce applications powered by Microsoft ASP.NET. Also, Progent offers expertise in a wide array of custom software development environments including SQL Server and Delphi. For custom e-Commerce software, Progent also can provide specialists in custom Microsoft Access, custom Microsoft Visual Basic, custom Excel, and any other specialized programming powered by any Microsoft development platform.

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    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the entire threat progression including blocking, detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks.

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    Progent offers fast remote support from Cisco-certified CCIE networking experts. Progent's CCIE consultants can connect to your network using advanced remote diagnostic utilities to deliver quick and economical analysis and remediation of critical network infrastructure problems.

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    Progent's Linux support services offer small businesses and developers support for administering and supporting Linux computers that run with Microsoft-based technology. Progent offers your organization contact with Linux consultants, consulting professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This broad array of expertise provides you with a convenient single source to help you build and maintain a secure and robust cross-platform connectivity and communications environment that allows Linux and Microsoft coexistence by integrating Microsoft Windows with leading Linux derivatives including RedHat, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.

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    Progent can assist businesses of all sizes to adhere to leading practices to set up SCVMM 2012 hosts and host groups, fabric, storage systems, and library resources; design, deploy, and administer private clouds, VMs, and services in SCVMM 2012; and combine SCVMM with SCOM 2012 for comprehensive reporting. Progent can help your company to migrate from an earlier edition of SCVMM or from another virtualization management system, and Progent can assist you to enhance and troubleshoot your current SCVMM 2012 ecosystem to make sure you get maximum return on investment.

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    Progent can assist small and mid-size businesses to plan, implement, test and troubleshoot backup solutions to support work-from-home employees.

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    Progentís Microsoft certified consultants offer a range of consulting services for Microsoft Dynamics GP. Dynamics GP/Great Plains is a Microsoft accounting platform and corporate management tool built, like all Microsoft financial tools, on the scalable and familiar platform of Windows technology. Microsoft Dynamics GP/Great Plains 2010, the latest edition of Microsoft accounting products in the Microsoft Dynamics GP family, provides a cost-effective solution for managing and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and human resources. Microsoft Dynamics GP is easy to deploy and configure, and with its segmented approach you are able to purchase only the functions you currently require, with the option to expand clients and increase capabilities in the future. Progentís Dynamics GP Software consulting engineers can show you how to deploy, configure and manage Dynamics GP 2010 and also older editions of Dynamics GP/Great Plains.

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    Progent can assist you with every aspect of Azure cloud integration including requirements definition, readiness evaluation, system design, pre-production testing, implementation, automated administration, performance optimization, license controls, disaster recovery strategies, security policy enforcement, and regulatory compliance validation. Progent can help your IT staff to set up and troubleshoot firewall appliances and VPN connections so that your clients can securely connect to Azure resources, and Progent's Microsoft-certified consulting experts can help you integrate key Microsoft platforms to work in Azure including Windows Server, Exchange Server, SQL Server and SharePoint. Progent can also assist you to create a hybrid cloud environment that transparently combines on-premises datacenters with Azure resources.

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    Progent offers cost-effective online support to assist businesses to access Amazon AWS cloud services such as Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for expandable low-latency storage, and Glacier for value-priced archival storage. Progent can help you with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, readiness evaluation, system design, pilot testing, deployment, administration, performance tuning, software license management, disaster recovery solutions, and security and compliance. Progent can provide advanced expertise with firewall configuration and VPN connections and can help you deploy cloud-based or hybrid cloud environments that efficiently incorporate Amazon AWS resources. Progent offers as-needed consulting to assist you to overcome technical roadblocks or Progent can deliver project management outsourcing or co-sourcing services to help you move to the Amazon AWS platform on schedule and within budget.

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    Progent's Citrix consultants can help you to plan, deploy, manage, and support a virtual application delivery system built on XenApp. Progent's Cisco CCIE network consultants can help you optimize your network infrastructure for distributing server-side and client-side applications, and Progent's datacenter support consultants can assist you to manage and maintain an off-site datacenter that features high availability, enhanced protection, and rapid disaster recovery.

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    Cisco Cisco Unified Communications Manager (CUCM), formerly branded CallManager, is the center of Cisco's communications and collaboration solution. Cisco Unified Communications Manager and Cisco Unified Communications Manager Express (CME) offer an advanced IP-PBX by integrating with unified messaging apps that include Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for building an advanced customer contact center. Progent's Cisco-certified consultants offer efficient and budget-friendly online and onsite expertise to assist organizations of all sizes to build and maintain Unified CM ecosystems by providing Cisco Unified Communications Manager configuration and troubleshooting consulting services that deliver maximum productivity. Progent's consultants can help with any aspect of Unified Communications Manager configuration and debugging in areas such as integrating VoIP phones and Video phones, reviewing dial plans, configuring SIP trunking and PSTN calling, installing Cisco ISR routers with CUBE support, designing UCS server clustering solutions for survivability, capacity planning, and integration with Exchange and Skype for Business.

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