Expanding your at-home workforce may have a significant effect on IT infrastructure, security, and corporate processes. Progent has two decades of background helping small and mid-size businesses to design, deploy, manage, tune, and troubleshoot IT networks that support work-from-home employees. Progent can help your Lynnwood organization to pick the right tools and follow best practices in creating and maintaining a safe virtual solution for teleworkers that promotes collaboration and returns maximum business value. Progent can provide support services ranging from on demand guidance for getting you over occasional technical roadblocks to full project management to help you carry out business-critical tasks.

Progent can help Lynnwood, Washington businesses to succeed with any facet of creating a high-performing telecommuting environment by delivering network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk augmentation, endpoint security, backup/restore solutions, and centralized management.

Help Desk Call Center Support for Telecommuters
An emergency, enterprise-wide switchover to a from-home workforce, which might be motivated by an epidemic or as part of a disaster recovery plan, can overstretch even the most efficient internal Support Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or augment their Call Desk with Progent's online Technical Response Center services.

  • Progent's Standard Help Desk services leverage Progent's extensive network of online technical support experts along with enterprise-class ticketing and follow-up technology to offer an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 PC support from initial help requests through trouble ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows telecommuters to monitor or update their active trouble tickets, add details, and append screenshots and relevant files. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 technical service rates, and Progent offers optional rapid escalation to Level 2 and Level 3 IT experts to deal with complex issues. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Call Desk Supplemental Service enables you to augment your current Call Desk organization by splitting delivery of Help Desk services seamlessly between your regular IT support staff and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's shared Call Center service uses a collaborative support solution utilizing the leading PSA tool for handling service requests and trouble tickets, assigning responsibility, monitoring progress, and producing management reports. For information about how Progent's Call Center Augmentation Services can enable your business to provide best-in-class IT support to your at-home employees, go to Progent's Help Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing a productive work-from-home environment for your Lynnwood, Washington company, phone 1-800-993-9400 or visit Contact Progent.



An index of content::



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    QoS Test Lab Professional

    Progent's Test and Training Lab at the QTS Colocation Center can be used for testing mission-critical applications, developing efficient migration methodologies, assessing and tuning performance, designing or verifying disaster recovery strategies, mitigating compatibility problems, and establishing training environments for new technologies. For Progent customers who lack adequate in-house resources to configure effective pilot systems, Progent's Test and Training Lab reduces capital outlay and technical risk and helps keep critical network projects on schedule.

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    Progent offers the support of certified engineers as well as seasoned software programmers, database administrators, project management experts, Cisco-certified network architects, disaster recovery specialists, and data security professionals to help your business to assess the potential advantages of Microsoft SQL Server 2012 for your business, set up test environments at your site or at Progent's test lab, plan and execute out a smooth transition to SQL Server 2012 from earlier releases of SQL Server or from other RDBMS solutions, and configure a cost-effective and secure network infrastructure that lets you realize the full strategic benefit of SQL Server 2012.

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    Cisco Network Management System Consulting

    Progent's Cisco-Premier network engineers can show you how to run Cisco's management utilities along with a variety of specialized third-party applications to create a comprehensive network management solution in order to keep your network operating reliably, conserve expensive resources, protect your data, revive quickly from hardware breakdown or deliberate attacks, and enable you to add or repurpose valuable resources intelligently and economically as your company evolves.

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