Expanding your telecommuter workforce can have a major effect on network architecture, security/compliance, and company culture. Progent has two decades of background helping SMBs to plan, deploy, administer, tune, and debug IT environments that incorporate a remote workforce. Progent can assist your Ontario organization to select the right technologies and adhere to leading practices in building and operating a secure virtual solution for telecommuters that facilitates teamwork and returns maximum value. Progent offers support services ranging from as-needed expertise for helping you past challenging technical roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.
Progent's consultants can help Ontario, California companies to succeed with any aspect of creating a high-functioning work-from-home environment by delivering network infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, public cloud integration, Help Desk augmentation, security monitoring, data protection solutions, and centralized management.
Help Desk Call Center Support for At-Home Workers
A rapid, organization-wide transition to a telecommuter workforce, which could be motivated by an epidemic or as part of a business continuity plan, can overstretch even a well-staffed in-house Call Center. Progent's Help Desk Call Center services make it possible for organizations to outsource or expand their Support Desk by using Progent's online Technical Response Center team.
- Progent's Standard Help Desk support services leverage Progent's nationwide team of online IT support specialists along with enterprise-class ticketing and tracking software to provide an economical, advanced Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 PC support from initial service requests through ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables at-home employees to check or update their active tickets, add details, and upload screen captures and relevant files. Support services are delivered at a significant price reduction off Progent's normal Level 1 desktop service rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 support experts to deal with complex issues. To learn more, see Progent's Standard Helpdesk Services for small companies.
- Progent's Call Desk Augmentation Service allows your business to augment your current Help Desk Call Center team by sharing delivery of Help Desk support seamlessly between your in-house IT support organization and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's shared Help Desk Call Center service is based on a collective support model utilizing the number one PSA tool for managing service requests and trouble tickets, assigning responsibility, monitoring progress, and generating reports. To learn how Progent's Call Center Supplementation Services can help your company to provide world-class technical support to your at-home workforce, see Progent's Support Desk supplementation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing an efficient work-from-home solution for your Ontario, California company, call 1-800-993-9400 or refer to Contact Progent.