Expanding your at-home workforce may have a major effect on IT infrastructure, cybersecurity, and corporate workflows. Progent has two decades of background assisting businesses of all sizes to design, deploy, administer, optimize, and debug IT networks that support at-home workers. Progent can assist your Ontario organization to pick the right tools and follow best practices in building and maintaining a secure virtual office solution for teleworkers that promotes collaboration and delivers top business value. Progent can provide services that go from as-needed expertise for helping you past occasional IT roadblocks to full project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can help Ontario, California organizations to with any aspect of building a high-functioning work-at-home ecosystem by providing infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk augmentation, security monitoring, backup/restore solutions, and unified management.

Help Desk Support for Teleworkers
A sudden, organization-wide switchover to a from-home business model, which could be the result of a pandemic or as a component of a disaster recovery plan, can overstretch even a high-performing in-house Help Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or supplement their Call Desk by using Progent's online Technical Response Center team.

  • Progent's Standard Help Desk services leverage Progent's nationwide network of remote technical support experts along with enterprise-class trouble ticketing and follow-up technology to provide an economical, advanced Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 PC technical support from help requests to trouble ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables telecommuters to track or revise the status of their current trouble tickets, enter details, and upload screen captures or relevant files. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 desktop support charges, and Progent offers optional rapid escalation to Level 2 and Level 3 IT experts to resolve advanced problems. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Augmentation Service allows you to augment your current Help Desk Call Center staff by splitting delivery of Help Desk support services transparently between your in-house IT support staff and Progent's extensive pool of desktop support engineers and subject matter specialists. Progent's shared Help Desk service uses a collaborative support solution utilizing the number one PSA tool for managing service requests and ticketing, assigning responsibility, monitoring progress, and producing management reports. To learn how Progent's Support Desk Augmentation Services can enable your business to deliver best-in-class technical support to your telecommuters, visit Progent's Call Desk supplementation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining an efficient work-from-home environment for your Ontario, California company, phone 1-800-993-9400 or visit Contact Progent.