Enlarging your at-home workforce can have a major impact on network architecture, security/compliance, and corporate processes. Progent has 20 years of background assisting businesses of all sizes to plan, configure, administer, optimize, and debug IT networks that support work-from-home employees. Progent can help your Ontario company to select the appropriate tools and follow leading practices in building and maintaining a secure virtual ecosystem for teleworkers that promotes teamwork and returns maximum business value. Progent offers support services ranging from as-needed guidance for helping you over occasional technical roadblocks to full project management to help you carry out business-critical tasks.
Progent can assist Ontario, California businesses to with any aspect of building a high-performing work-from-home environment by providing infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk augmentation, data security, backup/restore solutions, and centralized management.
Help Desk Call Center Services for Teleworkers
A fast, company-wide changeover to a teleworker workforce, which could be driven by a pandemic or as part of a business continuity plan, can overwhelm even the most efficient internal Support Desk. Progent's Help Desk services allow organizations to outsource or augment their Call Desk with Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Help Desk services leverage Progent's nationwide network of online IT support specialists combined with enterprise-class ticketing and follow-up software to provide an affordable, modern Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 desktop technical support from service requests through trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to track or revise their current trouble tickets, add information, and append screenshots or relevant files. Technical support services are delivered at a substantial discount off Progent's normal Level 1 technical support rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT specialists to deal with complex issues. To find out more, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Help Desk Call Center Supplemental Service enables your business to supplement your current Help Desk Call Center team by splitting responsibilities for Call Desk services transparently between your regular IT support personnel and Progent's extensive pool of desktop support technicians and subject matter experts. Progent's shared Call Center service is based on a collaborative support model utilizing the number one professional services automation tool for managing service requests and trouble tickets, establishing ownership, tracking progress, and generating management reports. To learn how Progent's Support Desk Augmentation Services can help your business to provide world-class IT support to your at-home employees, see Progent's Help Desk augmentation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing an efficient telecommuter solution for your Ontario, California company, call 1-800-993-9400 or refer to Contact Progent.