Expanding your telecommuter workforce may have a major effect on IT infrastructure, security, and corporate processes. Progent has 20 years of background assisting small and mid-size businesses to design, deploy, manage, tune, and debug IT networks that support work-from-home employees. Progent can assist your Pittsburgh organization to pick the appropriate technologies and follow best practices in building and maintaining a safe virtual office ecosystem for telecommuters that promotes teamwork and returns top business value. Progent can provide services that go from as-needed guidance for helping you over occasional technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can assist Pittsburgh, Pennsylvania organizations to with any aspect of building a high-performing work-from-home ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, cloud integration, Help Desk outsourcing, security and compliance, backup/restore solutions, and centralized management.

IP Voice Solutions for an At-Home Workforce
Expanding the company PBX environment to accommodate telecommuters is critical to maintaining a productive work-at-home solution. A broad range of cloud-centric VoIP products are popular with SMBs to server teleworkers. Many enterprises rely on Cisco's modern or older products for IP voice management. Progent can help businesses of any size to design or tune a remote VoIP environment that delivers the versatility, transparency and security required for at-home workers. Progent's Cisco-certified CCIE IP Voice consultants offer advanced support to help businesses optimize their existing Cisco IP voice environments to support an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers enterprise IP telephony capabilities to devices such as IP phones, media processing platforms, Voice over IP gateways, and mixed media apps used across the network. CUCM manages additional mixed media services like unified messaging, video conferencing, and team collaboration networks. For details about Progent's CUCM support, visit Cisco Unified CM consultants.
  • CallManager is Cisco's earlier call-processing software and has been superseded by CUCM. Progent can help you to support your existing CallManager environment or upgrade efficiently to Cisco's current IP telephony solutions. To find out about Progent's support services for CallManager and Cisco's other legacy IP voice platforms, refer to CallManager consulting.
  • Cisco IP Gateways enable connectivity with public telephony networks and with clients working beyond the corporate firewall such as at-home workers. Progent can provide consulting expertise for Cisco's legacy IP gateways like the UC520, UC540 and UC560 products as well as for modern Cisco SIP gateways. See Cisco SIP gateway configuration consulting.
  • Other VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to expand your wide area network architecture to support these VoIP solutions and deliver on-demand integration and troubleshooting expertise.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing an efficient work-from-home solution for your Pittsburgh, Pennsylvania business, call 1-800-993-9400 or visit Contact Progent.