Enlarging your at-home workforce can have a significant impact on IT infrastructure, security/compliance, and corporate processes. Progent has 20 years of background helping small and mid-size businesses to plan, configure, manage, optimize, and troubleshoot IT environments that support a remote workforce. Progent can help your San Antonio organization to select the appropriate tools and follow best practices in building and operating a secure virtual solution for telecommuters that promotes collaboration and delivers maximum value. Progent can provide support services that go from as-needed expertise for helping you over challenging IT bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent can help San Antonio, Texas companies to succeed with any aspect of creating a high-functioning telecommuting ecosystem by delivering network infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, helpdesk outsourcing, endpoint security, data protection solutions, and centralized management.

VoIP Solutions for At-Home Workers
Expanding the business PBX system to include teleworkers is vital to supporting a productive at-home workforce. A broad range of cloud-based VoIP products are used by SMBs to server telecommuters. Many larger organizations rely on Cisco's current or legacy platforms for IP voice management. Progent can assist organizations of any size to plan or maintain a telecommuter VoIP service that provides the flexibility, transparency and protection needed for at-home workers. Progent's Cisco-certified CCIE Voice experts can provide advanced support to help organizations optimize their current Cisco VoIP environments to handle a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends high-end telephony capabilities to devices such as VoIP phones, media processing products, VoIP gateways, and mixed media software used throughout the network. Unified Communications Manager manages additional combined media services such as messaging, video conferencing, and team collaboration networks. For details about Progent's Cisco Unified CM or CUCM support, see Cisco Unified Communications Manager consultants.
  • CallManager is Cisco's earlier call-processing agent and has been superseded by CUCM. Progent can assist your company to maintain your current CallManager deployment or migrate efficiently to Cisco's current IP telephony solutions. To find out about Progent's support services for CallManager and Cisco's other legacy IP voice products, refer to Cisco CallManager consulting.
  • Cisco IP Gateways enable connectivity with public telephony networks and with users operating outside the corporate firewall such as telecommuters. Progent can provide expert support for Cisco's legacy IP gateways including the UC520, UC540 and UC560 product lines and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration consulting.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to expand your WAN infrastructure to support these solutions and deliver as-needed deployment and debugging expertise.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining a productive telecommuter solution for your San Antonio, Texas company, call 1-800-993-9400 or go to Contact Progent.