Expanding your at-home workforce may have a major effect on IT architecture, security, and corporate processes. Progent has two decades of background assisting SMBs to plan, configure, administer, tune, and debug IT environments that incorporate work-from-home employees. Progent can assist your Seattle company to pick the right tools and adhere to best practices in building and operating a secure virtual solution for teleworkers that facilitates collaboration and returns maximum value. Progent offers services ranging from on demand guidance for getting you past challenging IT roadblocks to full project management or co-management to help you carry out business-critical tasks.

Progent's consultants can help Seattle, Washington companies to succeed with any facet of building a high-functioning telecommuting environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk services, endpoint security, data protection solutions, and unified management.

IP Voice Integration for Teleworkers
Extending the company phone system to accommodate teleworkers is vital to maintaining an effective at-home workforce. A broad range of cloud-based digital PBX products are popular with SMBs to server remote users. Many larger organizations rely on Cisco's modern or legacy platforms for VoIP solutions. Progent can assist businesses of any size to design or maintain a telecommuter VoIP service that delivers the versatility, convenience and protection needed for teleworkers. Progent's Cisco-certified CCIE Voice consultants can provide high-level support to assist businesses optimize their current Cisco IP voice systems to handle a growing at-home workforce.

  • Cisco Unified Communications Manager (CUCM) extends advanced IP telephony features to devices such as IP phones, media processing platforms, Voice over IP gateways, and mixed media apps deployed throughout the network. Unified Communications Manager manages other combined media services such as unified messaging, video conferencing, and customer interaction networks. For details about Progent's CUCM support, refer to Cisco Unified CM expertise.
  • CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM or CUCM. Progent can assist you to support your existing CallManager environment or migrate efficiently to Cisco's current IP telephony solutions. To learn about Progent's expertise for CallManager and Cisco's other early IP voice platforms, refer to CallManager expertise.
  • Cisco IP Gateways enable connectivity with PSTN networks and with clients working outside the corporate firewall like at-home workers. Progent can provide expert support for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 product lines as well as for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Other VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to update your wide area network infrastructure to work with these VoIP solutions and provide online configuration and debugging expertise.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and managing a productive work-from-home environment for your Seattle, Washington company, phone 1-800-993-9400 or go to Contact Progent.



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