Enlarging your telecommuter workforce can have a significant impact on network architecture, security/compliance, and company processes. Progent has 20 years of experience helping SMBs to design, configure, administer, optimize, and debug IT environments that incorporate a remote workforce. Progent can help your Tucson company to pick the appropriate tools and follow best practices in building and maintaining a secure virtual ecosystem for telecommuters that promotes teamwork and delivers top value. Progent offers support services ranging from as-needed expertise for helping you over challenging technical roadblocks to full project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can help Tucson, Arizona businesses to with any aspect of building a high-performing work-from-home environment by providing infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk augmentation, cybersecurity, data protection solutions, and centralized management.

Infrastructure for Teleworkers
Integrating the network infrastructure needed to support an at-home work environment can be particularly complex if you have to accommodate a mix of personal hardware like desktop computers and notebooks, Internet routers, and Wi-Fi appliances from different manufacturers and with a mix of OS software and firmware releases. Progent's background providing online help for both legacy and current IT products in virtual office solutions enables you to make efficient use of your existing infrastructure and offers ready access to expertise for making necessary updates. Support services offered by Progent to assist your company to create a productive telecommuting infrastructure include:

  • Virtual Private Network technology allows you to create a secure tunnel for authenticated remote employees to access IT resources situated at your company data center or in a public cloud. Progent's consultants can assist you to configure and manage VPN access between your at-home workforce and your key IT resources by providing remote VPN integration consulting. For organizations using Cisco's ASA security appliances, Progent's Cisco-certified ASA experts can assist your at-home workers to set up Cisco's popular AnyConnect software for secure VPN tunneling for a wide range of endpoint devices including Microsoft Windows, Mac, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) platforms allow a teleworker to view and interact with a data center PC's desktop. This gives network managers significant control over the computing environment of at-home employees and offers remote users a familiar experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers attach home networks to the Internet and support VPN connections, local Wi-Fi connectivity, and firewalls. Progent offers expert online support for deploying home routers from a range of vendors. See router configuration services from Cisco-certified experts.
  • Home Wireless networks, typically supporting families and guests, are commonly utilized by telecommuters to access their router for work. This can cause performance as well as security issues. Progent can help businesses to mitigate these problems by delivering expertise that include Cisco Aironet configuration consulting, Cisco-certified Meraki wireless deployment consulting, and Ubiquiti wireless access point setup help.
  • Internet access methods impact the performance and reliability of connections between at-home workers and the corporate network. Mission-critical applications may demand redundant Internet access in the event the normal connection fails. Progent can provide guidance for picking Internet service providers, selecting appropriate bandwidth and data volume packages, and configuring redundant Internet access. See Internet access solutions.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining an efficient telecommuter solution for your Tucson, Arizona organization, call 1-800-993-9400 or visit Contact Progent.



An index of content::

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    Progent's Cisco CCIE-certified Wi-Fi network experts can provide remote or on-premises configuration and debugging support to assist you to design, implement, upgrade, optimize, manage and debug Aironet wireless AP deployments of any size or topology. Progent's Cisco wireless controller consultants can also help you to combine your Wi-Fi ecosystem with your wired network and cloud-hosted resources to build a seamless enterprise-wide connectivity foundation that is easy to manage and expand. Progent also offers affordable Wi-Fi site surveys to help you to determine the most efficient selection, placement and configuration of Aironet wireless access points to accommodate your unique office design, building structure, and anticipated network traffic.

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  • Onsite Technical Support Cisco ASA Firewall AVC Configuration
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    The current Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services provide substantially more bang for the buck than Cisco's previous firewalls and have superseded the ASA 5500 and PIX firewalls for all new installations. Progent's Cisco-certified CCIE network consultants can assist your company to maintain your existing PIX or ASA 5500 firewalls and migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to plan, integrate, optimize, manage and debug firewall solutions based around Cisco ASA 5500-X firewalls with Firepower Services.

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  • ProSight Virtual Server Private Cloud Hosting Consult
    Virtual Machine Hosting Professional

    Progent's ProSight Virtual Hosting and Management service provides complete hosting of a small or mid-size organization's production servers in a solution that gives the highest degree of dependability and expandability and is also easy to migrate to another host. ProSight Virtual Hosting and management options are built upon proven virtualization technologies that enable small and midsize businesses with multi- platform IT systems to save dramatically on the costs of capital investments, system maintenance, and IT management while achieving world-class fault tolerance and an unprecedented degree of vendor flexibility.

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  • Top Rated BlackBerry Desktop Manager Services Professionals BlackBerry Exchange
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  • System Center MOM Consulting
    Operations Manager Support and Help

    Mid-sized businesses can enjoy all the benefits of System Center Operations Manager 2007 and have quick access to Progentís Microsoft and Cisco Premier IT consulting experts. With Progent's economically priced IT support packages, medium-size businesses can select a simple co-sourcing package based on Microsoft Operations Manager with network monitoring, automated alerts, comprehensive system analysis, Help Desk Call Center, and online troubleshooting. For businesses with mission-critical applications who need high availability networking, Progent offers a complete round-the-clock outsourcing solution. Progent supports Operations Manager to provide mid-size company information systems enterprise-class reliability, security and performance.

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    Immediate Extended Help Desk Online Help

    Progent offers several basic types of Help Desk services : Microsoft Call Center Outsourcing Support Services, Virtual Help Desk Services, and Call Center Process Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft professionals gives your clients easy access to a dependable support resource with years of experience delivering phone support and remote access repair for IT systems based on Microsoft technology. Progent's concentration is on giving the support Help Desk a respected image as a solid contributor to company performance. Progent's goal is to resolve rather than simply record problems.

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  • Azure and SharePoint integration Engineer
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    Progent can assist small companies to migrate all or part of their network infrastructure to Microsoft Azure. This can simplify network administration and reduce equipment investments. Microsoft Azure offers a wealth of cloud services and Progent can help you to understand the benefits and limitations of various cloud networking architectures supported by Azure. Progent can help you administer cloud-based or hybrid cloud and on-premises apps and resources and make sure you sidestep the typical errors small companies make when moving to the cloud. Progent can assist you to set up VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle user identity with Azure Active Directory, and create backup-and-recovery mechanisms with Azure Backup. Progent can also assist you to prepare perimeter firewalls and IPsec VPN connections and to integrate iPhones and iPads and Android smartphones and tablets.

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    Microsoft Azure enterprise hybrid cloud solutions Consultants

    Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that utilize physical resources along with public cloud services. To help you to incorporate cloud services with networks, Progent offers a range of public cloud migration support services that include Microsoft Azure enterprise hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has two decades of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.

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    Cisco's Small Business series of APs are Linux-based devices engineered as value-priced Wi-Fi APs for light workloads. Progent's Cisco CCIE-certified Wi-Fi infrastructure experts can provide online or onsite integration and debugging support to help you to plan, implement, update, tune, manage and debug Cisco Small Business wireless access point deployments of any scale or architecture.

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  • Windows Essential Business Server Remote Support Services Consulting MS Windows SBS 2008
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