Enlarging your telecommuter workforce can have a major impact on network infrastructure, cybersecurity, and company workflows. Progent has 20 years of background helping SMBs to plan, configure, administer, optimize, and troubleshoot IT networks that support a remote workforce. Progent can help your Jacksonville organization to pick the appropriate technologies and follow best practices in creating and operating a safe virtual office ecosystem for teleworkers that facilitates teamwork and returns top value. Progent can provide support services ranging from as-needed expertise for helping you past challenging IT roadblocks to full project management or co-management to help you successfully complete mission-critical tasks.
Progent can help Jacksonville, Florida businesses to with any facet of creating a high-performing work-at-home ecosystem by delivering network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk services, data security, backup/restore solutions, and unified management.
Infrastructure for a Remote Workforce
Setting up the physical and software infrastructure required to support a remote work environment can be particularly complex if you must manage a mix of personal equipment like desktop computers and laptops, Internet routers, and Wi-Fi APs from various vendors and with a variety of OS software and firmware releases. Progent's experience providing online support for both outdated and current IT products in virtual office venues allows you to make efficient use of your existing infrastructure and offers fast access to top-tire consultants for making essential updates. Support services available from Progent to help you to create a productive work-at-home infrastructure include:
IP Voice Solutions for an At-Home Workforce
Extending the business PBX system to accommodate remote users is vital to supporting a productive work-at-home solution. A broad range of cloud-centric VoIP platforms are used by small and mid-size businesses to server telecommuters. Many larger organizations depend on Cisco's current or older platforms for VoIP solutions. Progent can assist businesses of any size to design or tune a telecommuter VoIP service that delivers the versatility, convenience and protection needed for teleworkers. Progent's Cisco-certified CCIE Voice experts can provide high-level support to help businesses optimize their current Cisco IP voice environments to support a growing remote workforce.
Video Conferencing for At-Home Workers
A broad selection of voice/video conferencing products from major technology companies support virtual discussions, video and voice conferencing, chat, and content sharing for both local users and telecommuters. Many companies use a mix of conferencing products to accommodate their various partners and clients. Progent's communications experts can help you to maintain your current voice/video conferencing environment and enhance the engagement of your remote workforce.
Microsoft Integrated Collaboration Software for an At-Home Workforce
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Office families, providing a powerful ecosystem of productivity apps that create a cohesive user experience for exchanging information across multiple sites and on a broad range of endpoint computers. Progent has provided online consulting support for SharePoint and Exchange since their original publication and can assist businesses to deploy these critical collaboration platforms to optimize the productivity of your remote workforce.
SharePoint utilizes web entities to enable collaboration and information delivery by offering policy-based delivery of content, business processes, and utilities for searching through company-wide business data. SharePoint allows you to create secure web portals that allows at-home workforce to view and update consolidated business intelligence by means of Intranets (Wikis), Blogs, social networking web sites, and Web Parts. To find out about Progent's SharePoint consulting services, visit SharePoint configuration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange support services, see integration consulting services for Microsoft Exchange Server.
OneDrive is Microsoft’s shared cloud file hosting and synchronization service, comparable to GoogleDrive. At-home users can store files to OneDrive, and co-workers can share them safely through a web browser. Included with Office 365, OneDrive allows remote employees to jointly author files. Revisions made offline are automatically uploaded when you reconnect to the Internet. For details about Progent's expertise for Microsoft OneDrive, go to Onedrive configuration consulting.
Public Cloud Integration for At-Home Workers
Progent offers affordable online assistance for enabling organizations to create, maintain and optimize integrated network architectures that incorporate physical data centers, telecommuters, branches, plus public cloud services. Progent can provide expertise for all types of cloud service delivery such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help teleworkers fix problems with cloud access, identity, and cybersecurity.
Microsoft Azure is a leading platform for cloud software and services that allows you to use IT infrastructure, servers, and key applications hosted on Microsoft's massive cloud. Microsoft Azure includes over one hundred services services such as hosting for Windows and Linux-powered VMs, scalable cloud storage, messaging, application development with Visual Studio, and data protection. Progent can help your organization to deploy virtual machines on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, streamline identity control with Azure Active Directory, and design backup and restore systems with Azure Backup. Progent can also help you establish secure connections to Azure for at-home workers by configuring and debugging firewalls and VPN tunnels. For details about Progent's expertise for Azure, refer to Azure consulting.
Office 365, rebranded Microsoft 365, is Microsoft's growing suite of client productivity applications and cloud services available on a subscription basis. Microsoft applications and cloud services are provided in a selection of bundles intended for customers ranging from individuals and households to large corporations. Progent offers fast and affordable online contact with experts knowledgeable about Microsoft 365-compatible endpoint devices running Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help your business to assess the various subscription plans offered with Microsoft 365 and configure 365 applications for your telecommuters in a way that delivers top business value. For information about Progent's consulting services for Microsoft Office 365, refer to Microsoft Office 365 consulting support.
Microsoft 365 Exchange Online is one of the most popular cloud-based applications in the Office 365 product product suite. Office 365 Exchange Online offers the advantages of lower spending for physical infrastructure, simplified management, dynamic scaling, high reliability, and other benefits associated with public clouds. Microsoft has designed Microsoft 365 Exchange Online to operate transparently with local Exchange environments, enabling customers to create hybrid networks. Progent's certified Exchange consultants can provide as-needed help to get you through tough IT roadblocks and can also provide comprehensive project management services to make sure your teleworkers have convenient and secure access to your Office 365 Exchange Online environment. To find out Progent's support services for Microsoft 365 Exchange Online, refer to Office 365 Exchange Online configuration and support consulting.
Amazon Web Services (AWS) is a trailblazer in the public cloud computing market and is the world's biggest source of cloud-based services. Progent offers rapid and affordable online contact with cloud connectivity consultants who can help your organization to plan, implement, maintain, and troubleshoot hybrid information networks that integrate Amazon AWS cloud-based services with local resources and with other public clouds such as Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to help your company to build a high-availability network model to make sure your employees have a productive computing experience whether they are working from your headquarters, a branch office, at home, or on the move. To find out about Progent's consulting expertise for Amazon AWS, refer to Amazon AWS consulting support.
Google Cloud Platform (GCP) is a popular suite of cloud computing services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco experts can assist you to expand your existing IT assets with the Google Cloud, and Progent's database experts can help you make your key apps cloud friendly so your at-home workers can benefit fully from Google Cloud services. Progent can help your organization to deploy VMs on Google Cloud Compute Engine, plan an efficient storage solution with GCP Storage services, and simplify access management for teleworkers with Google Cloud Identity. Progent can also help your business to utilize GCP's management tools to control and track your GCP ecosystem. To find out, refer to Google Cloud Platform integration services.
Help Desk Call Center Services for Teleworkers
A rapid, enterprise-wide switchover to a from-home business model, which might be the result of an epidemic or as an element of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed internal Call Desk. Progent's Help Desk Call Center services allow organizations to outsource or augment their Help Desk Call Center by using Progent's online Technical Response Center services.
Security and Compliance for Remote Workers
Remote workers commonly run their own computing devices and work in an unsecured area. This increases their exposure to cyber threats and demands judicious deployment of firewalls, remote security monitoring, and the enforcement of policies that follow leading practices. Progent's veteran team of certified data security professionals can assist your business to design, implement and administer a modern security solution that safeguards critical data in IT networks that incorporate remote workers.
Data Protection for Teleworkers
Data Protection covers backing up and restoring critical information in order to prevent data loss and reduce restoration time in the event of storage system problems due to hardware issues, software hiccups, operator mistakes, cyber attack, or other causes. Reliable data protection strategies can be especially challenging to design and maintain in hybrid environments that incorporate local data centers, cloud resources, and at-home workers.
Unified Management for Teleworkers
Microsoft has rebranded and rebundled its endpoint management platforms under the title Endpoint Manager, which encompasses Intune for cloud management of remote devices and Configuration Manager for managing on-premises endpoints. Endpoint Manager provides a unified solution for safeguarding corporate information by controlling onsite, mobile, and at-home endpoint devices.
Intune
Intune is part of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting remote devices and applications. Managed endpoint computers can be user owned or business owned. IT admins managing the endpoint computers of telecommuters can use Intune to provision and validate applications on devices, push updates and certificates, configure rules for permission to access data and networks, manage passwords, create VPN tunnels, determine how telecommuters share data, set up threat protection, ensure compliance, and delete sensitive data from missing, stolen or deactivated devices. Microsoft Intune works with iOS/iPadOS, Google Android, Windows, and macOS endpoints. To learn about Microsoft Intune and how Progent can assist you to use Microsoft's Endpoint Management to administer the endpoint computers of your at-home workers, refer to Intune mobile device management experts.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management platform that helps network administrators to keep remote endpoint devices up to date and secure. Workspace ONE uses VMware AirWatch for unified endpoint administration combined with VMware's Horizon virtual application delivery technology for identity control, app management, and setup management of endpoint computers. Workspace ONE runs with endpoints based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises product via a perpetual license. Top capabilities of VMware Workspace ONE include fast remote deployment of out-of-the-box laptops, quick onboarding of new users, policy set up and enforcement for all classes of endpoints, unifies management reporting and performance analytics, email encryption, and tight integration with Microsoft apps and cloud-based products. For information about Progent's support services for VMware Workspace ONE, refer to VMware Workspace ONE remote device management consultants.
Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing an efficient telecommuter environment for your Jacksonville, Florida organization, call