The Woodlands Teleworkers Integration Consultants
System Planning, Configuration, Administration and Troubleshooting Consulting Experts
Enlarging your telecommuter workforce can have a major impact on network architecture, cybersecurity, and corporate culture. Progent has 20 years of background helping SMBs to plan, configure, manage, optimize, and debug IT environments that support at-home workers. Progent can assist your The Woodlands company to select the right technologies and adhere to best practices in creating and maintaining a safe virtual office solution for telecommuters that facilitates collaboration and returns top business value. Progent can provide support services that go from on demand guidance for getting you past occasional IT bottlenecks to full project management or co-management to help you carry out business-critical initiatives.
Progent's consultants can help The Woodlands, Texas organizations to succeed with any aspect of building a high-functioning work-at-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, helpdesk augmentation, security monitoring, data protection solutions, and streamlined management.
Infrastructure for an At-Home Workforce
Integrating the network infrastructure needed for a remote workforce can be especially challenging if you must manage a combination of worker-owned equipment like desktop computers and notebooks, Internet routers, and wireless appliances from various manufacturers and with a variety of OS software and firmware levels. Progent's experience delivering remote help for both legacy and current IT products in virtual office venues allows you to make efficient use of your available infrastructure and offers fast access to top-tire consultants for implement necessary upgrades. Support services offered by Progent to help you to create a productive telecommuting ecosystem include:
- Virtual Private Network (VPN) connectivity makes it possible to establish a secure connection for authenticated at-home employees to access IT assets situated at your company data center or in the cloud. Progent's consultants can help your company to deploy and manage VPN connections between your at-home workforce and your various IT resources by providing online VPN configuration support. For businesses using Cisco's ASA firewalls, Progent's Cisco-certified ASA experts can assist your telecommuters to set up Cisco's AnyConnect software for secure VPN connections for a broad range of endpoint devices such as Microsoft Windows, Mac, Apple iOS, Linux, and Android.
- Virtual Desktop Infrastructure platforms enable a telecommuter to see and interact with a remote PC's desktop. This provides network managers more control over the computing environment of at-home employees and offers remote users a consistent and more productive experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
- Routers connect home networks to the Internet and support VPN tunnels, local wireless connectivity, and firewalls. Progent offers expert online consulting for setting up routers from a variety of vendors. See router integration services from Cisco-certified experts.
- Home Wireless networks, typically supporting the whole family and visitors, are frequently used by at-home employees to connect to their Internet router for work. This can create performance as well as cybersecurity problems. Progent can assist businesses to mitigate these problems by delivering expertise that include Aironet integration consulting, Cisco-certified Meraki wireless installation expertise, and Ubiquiti wireless access point setup help.
- Internet access methods impact the performance and availability of connections between at-home workers and the corporate data center. Mission-critical processes might demand backup Internet connections in the event the primary connection breaks. Progent offers expertise for identifying ISPs, selecting sensible bandwidth and data volume bundles, and integrating high-availability Internet connections. See Internet access solutions.
IP Voice Integration for Remote Workers
Expanding the business PBX system to accommodate remote users is critical to maintaining a productive at-home workforce. A variety of cloud-centric IP voice platforms are popular with small and mid-size businesses to support remote users. Many enterprises rely on Cisco's modern or legacy platforms for VoIP management. Progent can assist organizations of any size to plan or maintain a telecommuter IP voice service that provides the flexibility, transparency and security needed for at-home workers. Progent's Cisco-certified CCIE Voice consultants can provide high-level support to help businesses optimize their current Cisco IP voice systems to support a growing remote workforce.
- Cisco Unified Communications Manager (CUCM) extends advanced telephony capabilities to devices like IP phones, media processing platforms, VoIP gateways, and mixed media apps deployed throughout the network. Unified Communications Manager manages additional mixed media services like unified messaging, voice/video conferencing, and customer collaboration networks. For more information about Progent's Unified Communications Manager expertise, refer to Cisco Unified CM expertise.
- Cisco CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM. Progent can help your company to support your current CallManager deployment or upgrade smoothly to Cisco's modern IP telephony solutions. To find out about Progent's expertise for Cisco CallManager and Cisco's other older VoIP products, refer to CallManager consulting.
- Cisco IP Gateways provide connectivity with public telephony networks and with clients working outside the corporate perimeter like telecommuters. Progent offers expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 product lines as well as for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
- Additional VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to expand your WAN architecture to support these VoIP solutions and provide as-needed integration and troubleshooting expertise.
Video Conferencing for At-Home Workers
A broad selection of video conferencing products from leading vendors enable online discussions, video conferencing, chat sessions, and screen sharing for both local users and at-home workers. Many organizations utilize a mix of conferencing products to meet the needs of their various partners and customers. Progent's communications experts can help you to manage your existing conferencing ecosystem and optimize the productivity of your at-home employees.
- Skype for Business is Microsoft's leading unified communications product that supports real-time presence, IM, voice and video calling and conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified specialists who can assist you to deploy and manage Skype for Business client software to accommodate your at-home employees. For details about Progent's consulting expertise for Skype for Business, refer to Skype for Business integration experts.
- FaceTime is Apple's multiuser video calling platform for iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Current versions of FaceTime allow as many as 32 concurrent users for voice/video calls. For details about Progent's consulting services for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center supports remote conferencing for most desktop or mobile devices. Offered via Cisco's Webex Cloud, Webex capabilities include sharing specific content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, network-based capture, plus revision and playback for future reference. For details about Progent's consulting services for Webex as well as for other IP video products from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conversations, contacts, and content with capabilities such as IP voice and video conferencing, persistent threaded chat, plus data sharing. To learn more about Progent's support services for Microsoft Teams and for additional Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
- Other Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting expertise for these conferencing platforms and help you to tune your network architecture to run them.
Microsoft Collaboration Platforms for Telecommuters
Microsoft's collaboration products are tightly integrated with Microsoft's popular Office and Microsoft 365 families, providing a rich environment of applications that deliver a consistent user experience for exchanging information throughout multiple sites and on a broad range of endpoint computers. Progent has provided online consulting services for Microsoft SharePoint and Exchange Server since their initial publication and can assist businesses to deploy these flagship collaboration platforms to optimize the productivity of your remote workers.
SharePoint uses web sites to promote collaboration and knowledge delivery by offering policy-based delivery of content, workflow, and utilities for searching through company-wide business data. SharePoint enables you to build protected web portals that permits at-home workforce to see and update aggregated corporate intelligence via Wikis, Blogs, social networking web sites, and Web Parts (Widgets). To find out about Progent's SharePoint consulting services, visit SharePoint configuration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange support services, refer to deployment consulting services for Microsoft Exchange.
OneDrive is Microsoft’s shared cloud-based storage service, similar to GoogleDrive. At-home users can store files to the OneDrive service, and co-workers anywhere can share them safely through a web browser. Provided with Microsoft 365, OneDrive enables home employees to co-author files. Edits created offline are uploaded when you go back online. For information about Progent's support services for Microsoft OneDrive, go to Onedrive integration consulting.
Public Cloud Integration Services for Remote Workers
Progent offers affordable remote support for enabling organizations to create, maintain and repair cohesive network architectures that incorporate internal data centers, remote workers, branch offices, and cloud resources. Progent can provide expertise for all modes of cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service. Progent can help at-home workers fix issues with public cloud connectivity, authentication, and cybersecurity.
Azure is a leading family of public cloud services that enables you to utilize IT infrastructure, servers, and critical apps running on Microsoft's massive cloud. Microsoft Azure includes more than one hundred cloud-based services such as hosting for Windows and Linux-based VMs, on-demand cloud storage, email and messaging, application development with Visual Studio, and backup/restore. Progent can help you to deploy virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity control with Azure AD, and design backup and recovery solutions with Azure Backup. Progent's cloud experts can also show you how to create secure connections to Azure services for telecommuters by configuring and debugging firewalls and VPN IPsec tunnels. To find out about Progent's consulting expertise for Microsoft Azure, go to Microsoft Azure expertise.
Office 365, now called Microsoft 365, is Microsoft's growing family of business productivity applications and cloud services available by subscription. Office apps and cloud services are provided in a selection of plans intended for users ranging from individuals and small offices to major enterprises. Progent can provide quick and easy remote contact with experts familiar with Microsoft 365-compatible client devices running Windows, Mac, iOS, and Google Android technology. Progent can help you to assess the numerous subscription bundles available for Microsoft 365 and deploy 365 apps for your telecommuters in a way that delivers maximum business value. To learn about Progent's consulting expertise for Microsoft Office 365, go to Microsoft 365 integration services.
Office 365 Exchange Online is among the most widely used applications in Azure-hosted Microsoft 365 product product suite. Microsoft 365 Exchange Online offers the advantages of lower spending for physical infrastructure, easier management, dynamic scaling, high reliability, and additional benefits associated with cloud computing. Microsoft has designed Office 365 Exchange Online to run seamlessly with local deployments of Exchange, enabling customers to build hybrid cloud/onsite networks. Progent's certified Exchange consultants are available for occasional help to guide you past tough IT bottlenecks and can also provide end-to-end project management outsourcing to make sure your at-home workers have convenient and safe access to your Microsoft 365 Exchange Online deployment. To learn Progent's support services for Exchange Online, refer to Exchange Online integration and troubleshooting expertise.
Amazon AWS is a trailblazer in the public cloud computing arena and is the world's biggest provider of cloud services. Progent can provide rapid and affordable online access to cloud integration experts who can assist your organization to design, implement, maintain, and debug hybrid information networks that incorporate Amazon AWS cloud-based services with on-premises data centers and with other public clouds such as Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to help your company to build a high-availability network model so your users have a productive computing environment whether they are working from your main office, a remote branch, at home, or on the road. To find out about Progent's consulting services for Amazon AWS, refer to Amazon AWS consulting services.
Google Cloud is a popular suite of public cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can help you to scale your current IT assets with the Google Cloud, and Progent's database experts can show you how to make your mission-critical apps cloud ready so your at-home workers can benefit fully from Google Cloud Platform services. Progent's consultants can assist your business to set up VMs on Google Cloud Compute Engine, design a cost-effective storage solution with Google Cloud Storage services, and simplify identity control for teleworkers with Google Cloud Identity services. Progent can also assist your business to use GCP's unified management technology to control and track your Google Cloud ecosystem. To learn, visit Google Cloud Platform (GCP) integration expertise.
Help Desk Call Center Support for At-Home Workers
A sudden, enterprise-wide switchover to a telecommuter workforce, which might be the result of an epidemic or as a component of a disaster recovery process, can overwhelm even a high-performing internal Call Desk. Progent's Call Center services allow businesses of any size to outsource or expand their Support Desk by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Support Desk services utilize Progent's extensive network of remote IT support experts combined with enterprise-class ticketing and tracking technology to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 desktop technical support from initial service requests to trouble ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows from-home workers to monitor or edit the status of their current trouble tickets, add information, and append screenshots or relevant files. Technical support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop service charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 support experts to resolve advanced issues. To learn more, see Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Help Desk Augmentation Service allows you to expand your existing Help Desk Call Center staff by sharing delivery of Help Desk Call Center services seamlessly between your in-house support personnel and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's shared Help Desk service uses a collaborative support solution utilizing the leading PSA tool for managing service requests and trouble tickets, establishing ownership, monitoring progress, and generating management reports. For information about how Progent's Call Center Augmentation Services can enable your company to deliver world-class IT support to your teleworkers, go to Progent's Call Center supplementation Services.
Security and Compliance for At-Home Workers
Teleworkers commonly use their own computing devices and work in a physically unsecured area. This worsens their exposure to cyber attacks and calls for judicious use of firewalls, remote endpoint monitoring, and the enforcement of security policies that follow best practices. Progent's seasoned roster of certified data security experts can help your company to plan, implement and administer a compliant security solution that protects sensitive data in networks that include teleworkers.
- Firewalls allow companies to create a network environment that can be safely utilized by on-premises users and by at-home workers, mobile users, suppliers, customers, and other stakeholders. Modern firewall devices permit you to configure and manage different permissions to various classes of users and to scale your network and adjust your security profile as your company evolves and as network attacks grow increasingly sophisticated. Progent works with both current and legacy firewall appliances from all major vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. For more information about Progent's firewall support services, see firewall support services.
- Remote Endpoint Security Monitoring makes it possible to watch over the various devices used by telecommuters and either reject or spot and respond to modern cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight software agent is installed on each secured endpoint, monitoring all activity and utilizing state-of-the-art machine learning to identify new attacks at inception. When an attack is discovered, ProSight ASM immediately disconnects the impacted endpoint from the network to quarantine the threat. Because the ProSight ASM agent is autonomous, endpoint devices remain protected even when they are disconnected from the Internet. For details about ProSight ASM, visit remote endpoint security monitoring for telecommuters.
- Security Audits can evaluate the vulnerability of your network to all classes of outside and internal security attacks for a network that incorporates teleworkers. Progent can run remote, automated cybersecurity analysis software for quickly and affordably detecting a broad range of security weaknesses that can be surfaced via the Internet. Progent's security assessment consulting services, which can be provided by data security professionals with advanced credentials such as CISA, ISSAP, and GIAC, can help your company to evaluate your operations and governance policies and review your network infrastructure to enable you to implement the highest level of protection for your teleworkers.
Data Protection Solutions for Teleworkers
The field of Data Protection covers backing up and restoring vital information so as to prevent data loss and reduce recovery time in the event of storage system problems due to equipment breakdowns, software hiccups, human error, malware, or other causes. Dependable data protection strategies can be especially difficult to design and manage in hybrid networks that combine local data centers, public clouds, and at-home workers.
- Backup/Restore solutions for at-home workers must cover multiple kinds of personally owned endpoint devices. Progent can provide fast remote access to experts familiar with a broad range of products for backing up Windows, Apple Mac and Linux/UNIX powered servers and desktop computers as well as notebooks, iPads and smartphones. Popular backup/restore products supported by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up data distributed across a hybrid network, Progent offers ProSight Data Protection Services, a backup/recovery subscription service that utilizes cloud-based storage and includes granular recovery and centralized management.
- Disaster Recovery/Business Continuity (DR/BC) plans typically anticipate scenarios that require a temporary changeover to an at-home workforce. Progent's senior disaster recovery planning consultants and business continuity planning specialists can help you to develop, document and test a DR/BC strategy that includes the logistics of switching to an at-home workforce.
Unified Management for At-Home Workers
Microsoft has renamed and reshuffled its endpoint management platforms under the name Microsoft Endpoint Manager, which includes Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing local endpoints. Endpoint Manager offers a unified solution for protecting corporate information by managing on-premises, mobile, and home-based endpoints.
Microsoft Intune
Intune is a component of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud-based service for managing and securing off-premises computers and software. Remote endpoint computers can be user owned or business owned. Network admins managing the endpoint devices of at-home workers can use Intune to deploy and validate applications on devices, push updates and certificates, set up rules for accessing information and networks, set passwords, establish VPN connections, determine how telecommuters share information, set up threat protection, verify compliance, and delete sensitive information from lost, stolen or decommissioned endpoint devices. Microsoft Intune works with iOS/iPadOS, Google Android, Windows, and macOS computers. For details about Intune and how Progent can help you to use Microsoft's Endpoint Management to manage the devices of your teleworkers, visit Intune teleworker endpoint management expertise.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management (MDM) product that helps network managers to keep off-premises endpoint devices up to date and protected. Workspace ONE incorporates VMware AirWatch technology for unified endpoint administration plus VMware's Horizon virtual application delivery technology for access control, app management, and configuration management of endpoint computers. Workspace ONE runs with endpoints powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-site deployment via a perpetual license. Top features of VMware Workspace ONE include rapid over-the-air deployment of out-of-the-box laptops, immediate onboarding of new employees, policy set up and enforcement for all classes of endpoints, unifies reporting and performance analytics, an email encryption gateway, and tight integration with Microsoft applications and cloud products. For information about Progent's expertise for VMware Workspace ONE, see VMware Workspace ONE remote endpoint management expertise.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining an efficient work-from-home solution for your The Woodlands, Texas organization, phone
An index of content::
Configuration 64-bit Server
64-bit Processing Consulting Services
Progent’s Microsoft-premier consultants can help you to update your workstations from 32 bits to 64 bits. Progent can help your company to understand the risks and advantages of upgrading to 64-bit desktop processing, design an efficient upgrade process that reduces business disruptions, and deliver economical, professional online support to aid your organization to install 64-bit desktop operating systems and application software on your current computers.
SQL Server 2012 Performance Tuning Support and Help
24-Hour PowerPivot for SharePoint Consultant Services
Progent offers the support of certified consultants as well as experienced software developers, database administrators, project management experts, network infrastructure engineers, disaster recovery/business continuity planning specialists, and certified security professionals to assist your business to evaluate the potential benefits of SQL Server 2012 for your business, set up test environments at your site or at Progent's lab, design and execute out a smooth transition to SQL Server 2012 from earlier versions of SQL Server or from legacy database platforms, and define an efficient and safe network infrastructure that helps you maximize the business benefit of Microsoft SQL Server 2012.
Online Support Services Microsoft Windows 7 Evaluation
Windows 7 Backup and Restore Technical Support
Progent's certified consultants offers remote and onsite consulting expertise to assist you to administer, maintain, and repair computers powered by Windows 7 and can also provide help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide support for management automation, data and identity protection, backup and restore, online connectivity, mobile device management, Wi-Fi configuration, and 24x7 system monitoring and alerts.
DoubleTake Carbonite Software Availability Professionals
Online Help DoubleTake Carbonite Replication
DoubleTake/Carbonite Software publishes a family of products designed to provide small companies a range of affordable alternatives for backing up and recovering business-critical workloads including Exchange Server, SQL Server, RIM Blackberry, and SharePoint. Progent’s business continuity planning experts have in-depth experience incorporating DoubleTake/Carbonite products into small business information networks to achieve an advanced state of availability and disaster recovery readiness at a budget-friendly price.
Juniper SRX Series Router Consulting
Juniper SRX Series Firewall Protecting
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Microsoft Certified Expert System Center 2012 Operations Manager Integration Services
SCOM 2012 Management Packs Computer Consultant
Progent's Microsoft-certified consulting experts have more than 10 years of experience planning, deploying, enhancing and troubleshooting System Center Operations Manager solutions and can provide organizations of any size expert remote or on-premises consulting support for System Center 2012 Operations Manager. Progent can assist your company to design a topology for Microsoft SCOM 2012 servers that provides the responsiveness and resilience required to watch over your IT resources efficiently, whether your infrastructure are onsite, cloud-based, or a hybrid solution. Progent can also help you to install and customize Microsoft SCOM 2012 management packs according to leading practices for tracking network infrastructure and Microsoft and 3rd-party apps and services. Also, Progent can deliver responsive remote or onsite troubleshooting to assist you to remediate serious problems detected by SCOM 2012.
Contract Programmer SQL
Engineers Microsoft SQL
Progent's Microsoft-certified SQL Server application programmers and DBAs offer remote expertise to help businesses of all sizes to build, manage, and troubleshoot applications powered by Microsoft's SQL Server RDBMS and .NET framework. Progent's SQL Server consultants can provide support for any facet of the application life cycle in solutions that can include small business or departmental databases to N-tier VLDB applications and enterprise-class data warehousing.
24-Hour FRx Reporting
24 Hour Power Map Development Group
Progent offers online and onsite expertise to assist you with any aspect of business intelligence (BI) reporting from troubleshooting or modernizing reports to planning and deploying a comprehensive business intelligence solution. Progent's management reporting experts can help you to maintain your current BI system, assist you to upgrade reports and databases from an outdated reporting product to a modern solution, and provide as-needed remote training to meet your individual needs. Progent’s business reporting consultants offer expertise in the leading business analytics reporting and visualization platforms including the SQL Server business intelligence stack (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel BI add-ins such as Power Pivot and Power View, and Report Builder.
Outlook autodiscover Technology Consulting Services
Exchange Online and on-premises Exchange Technical Support Services
Microsoft has made a strong effort to enable transparent hybrid networks that combine Office 365 and on-premises Exchange systems. This allows you to have certain mailboxes hosted at your corporate datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified consultants can assist your organization with any phase of designing, integrating and troubleshooting your hybrid Office 365 Exchange Online solution. Progent's Exchange specialists can deliver occasional expertise to help you resolve challenging technical issues and also can provide extensive project management outsourcing to make sure your hybrid Office 365/Exchange solution is carried out on schedule and on budget.
ISR Routers Online Technical Support
Edge Routers Remote Support
Cisco offers an extensive array of routers that includes appliances built to provide the protection, performance, and reliability required by customers ranging from branch offices to global enterprises. Cisco routers include support for redundancy, transparent failthrough, and redundant power for improved reliability and system uptime. Progent can show you how to select and configure Cisco routers to build a solid foundation for your network and to make it economical to expand as you support new users, open new offices, install new services, open your network to customers and partners, and manage a more mobile workforce. Progent offers expertise in a variety of routers powered by Cisco's IOS platform, including the Cisco 800 series of small business VPN routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 3900 and 4000 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, Cisco CRS Carrier Routing System for core Networks, as well as older 2500 and 2700 Series Routers.
At Home Workers IP Voice Integration Services
On-site Support Offsite Employees IP Voice
Progent can help small and mid-size businesses to deploy IP voice technology to give their at-home workforce the advantage of seamless access to the company phone system.
Security Management Engineer
24-Hour Consultancy CISM Certified Cybersecurity Management
Progent can provide the services of CISM Premier security professionals. The Certified Information Security Manager (CISM) committee describes the core capabilities and worldwide standards of skill that IT security professionals are expected to learn. It gives business management the assurance that consultants who have qualified for their CISM certification possess the experience and capability to provide efficient security administration and support services.
8540 wireless controller Support Outsourcing
prime infrastructure IT Consultants
Cisco's Catalyst family of Wi-Fi controllers simplify the administration of Wi-Fi networks by unifying the configuration and control of Wi-Fi access points, tuning wireless throughput by limiting the impact of RF congestion, enhancing Wi-Fi availability with fast failover, and strengthening security by detecting threats and analyzing network traffic based on user class and location. Progent's Wi-Fi consultants can assist your business to configure Cisco Wi-Fi controller appliances to manage wireless LANs of all sizes. Progent can help you to administer and debug your existing Cisco-based Wi-Fi solution or carry out a smooth upgrade to Cisco's latest wireless controller solutions.
Solaris with Windows Consultancy
Consult UNIX, Windows
Progent can help you to design and implement an efficient migration from a UNIX-based IT system to a network based on Windows and capable of running Microsoft's powerful office productivity suites, business applications, and developer platforms. Progent's UNIX, Windows and Cisco consultants and application experts can assist you to preserve your information and minimize business disruption by developing an efficient transition plan that protects your current investments in UNIX software and infrastructure. UNIX-to-Windows migration consulting services available from Progent include evaluation of existing environment, transition strategy and testing, MS Exchange migration support, information and application transition, and server and storage migration and consolidation.
Cisco VoIP Phones and Jabber Computer Consultant
Voice Over IP Phones Specialist
Progent's Cisco IP phone and video IP phone consultants can help you to integrate, manage, and debug Cisco VoIP phones, video IP phones and wireless IP phones. Progent offers support for all models of Cisco's IP phones from legacy VoIP products to the latest HD media phones. Progent's consultants can also help you to integrate your VoIP phones and video IP phones with Unified CM, previously named CallManager, or with Unified CM Express to create a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to configure Cisco Unified Communications Manager apps such as Unified CM IM and Presence Jabber, Cisco Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact solution. Progent's consultants can provide expertise with any facet of Cisco VoIP Phone integration including designing dial plans, configuring SIP trunking, installing ISR routers with CUBE internetworking support, and creating UCS server failover and Cisco SRST solutions for survivability.
64-bit Server IT Services
Consultants 64-bit Processing
Progent's Microsoft-certified engineers can help you design, document, carry out, administer, and repair a system-wide move to 64-bit server and desktop OS software and business applications. Progent can help you pilot your 64-bit infrastructure to make sure it supports all of the key 32-bit programs that you intend to retain plus the latest 64-bit editions of software you plan to install.
Catalyst 802.11ax AP Upgrade Support and Help
Catalyst Wi-Fi 6 AP Troubleshooting
Progent's Cisco-certified Catalyst 802.11ax Wireless Access Point consultants can provide economical remote and on-premises help for Catalyst next-generation Wi-Fi 6 wireless access points.
Application Delivery Technology Professional
XenApp Application Virtualization Professionals
Progent's Citrix-certified consultants can help your business to plan, deploy, administer, and support a virtual application delivery solution built on XenApp. Progent's Cisco-certified CCIE network consultants can help you enhance your network for distributing server and client-side applications, and Progent's remote datacenter support consultants can assist you to administer and support a remote datacenter that offers high availability, enhanced protection, and rapid disaster recovery.
Emergency desktop and application virtualization Technology Professional
Citrix OpenCloud Access Remote Support Services
Citrix offers a powerful family of platforms that deliver advanced manageability, scalability, and performance for server virtualization and for server-based distribution of Windows desktops and Windows applications. For managing virtualized Windows desktops and applications, Citrix has developed Citrix XenDesktop and XenApp. For making and administering virtual servers, Citrix has developed Citrix XenServer and Citrix Essentials for Hyper-V. Progent's Citrix-certified consultants can help your company to evaluate the business benefits of Citrix virtualization products and show you how to design, validate, implement, optimize, and support Citrix virtualization platforms.
Remote Support Citrix XenDesktop VDI
Consulting Services desktop and application virtualization
Citrix has developed a powerful line of products that provide enterprise-level manageability, scalability, and performance for virtualizing servers and for centralized distribution of virtual Windows desktops and Windows applications. For delivering virtualized Windows desktops and applications, Citrix offers Citrix XenDesktop and XenApp. For creating and managing virtual servers, Citrix offers XenServer and Essentials. Progent's Citrix-certified consultants can help your company to evaluate the strategic advantages of Citrix virtualization products and can help you plan, validate, deploy, troubleshoot, and maintain Citrix solutions.
Consulting Rates Onsite Support
Information Technology Outsourcing Firms Consultant Prices
Progent's pricing model is to bill for phone service and in-person help by the minute. Consequently, you owe only for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and requires no monthly commitment for services provided during normal business hours. Many support firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick repairs so you won't be tempted to permit minor problems to stay unaddressed.
Aironet 802.11ac AP Migration Onsite Technical Support
Urgent Network Engineer Aironet Wave 2 Wi-Fi Access Point
Progent's Cisco CCIE-certified Wi-Fi network consultants offer online or onsite configuration and debugging support to help your organization to design, implement, upgrade, tune, manage and troubleshoot Aironet wireless access point deployments of any scale or topology. Progent's Cisco wireless controller consultants can also assist you to combine your wireless ecosystem with your wired network and cloud-based resources to create an enterprise connectivity foundation that is easy to administer and scale. Progent also offers affordable Wi-Fi site surveys to help you to determine the most efficient selection, placement and setup of Aironet wireless APs to accommodate your specific office design, construction, and anticipated workloads.
Reporting Microsoft T-SQL
24x7 Microsoft Certified Partner SQL Server Remote Support
Progent's certified SQL Server programmers and DBAs offer remote consulting to assist organizations of all sizes to build, administer, and troubleshoot applications based on Microsoft's SQL Server RDBMS and .NET framework. Progent's SQL Server experts can provide support for any phase of the application life cycle in environments that can include small business or departmental databases to N-tier VLDB applications and data warehousing.
Support Desk Sharing Consultant Services
CISSP Certified Security Extended Call Desk Specialists
Progent's Computer Contact Center Outsourcing Support Services for desktop support are designed specifically for small businesses who need fast access to a Help Desk Call Center with professional phone support and full escalation options but who have to work within a modest information technology budget. Important components of Progent's Help Desk Outsourcing Support Services include: Help Desk Call Center Phone Support, Optional Remote Access Provisioning, System Evaluation, Expert Escalation, Virtual Help Desk Call Center Support, By-the-Minute Billing, and Help Desk Software Recommendation and Deployment.
Juniper Junos Network and Security Manager information Systems Audit
Juniper Junos CLI Security Services
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Support and Setup Small Business WAP561
Small Business WAP131 Specialists
Progent's Cisco-certified Wi-Fi technology consulting experts can help organizations to configure, manage, and debug Cisco Small Business Wi-Fi Access Points.
scom 2016 Online Support Services
Consulting operations manage 2016
System Center 2016 Operations Manager (SCOM 2016) is designed to ensure top performance and maximum uptime for key applications by providing unified, mixed-platform monitoring of physical and virtual resources deployed across local systems and private and public clouds. Progent's consulting group can provide world-class remote and onsite expertise to help organizations of all sizes to design, implement, tune, enhance and repair SCOM 2016 deployments. Progent can help your company to migrate to Operations Manager 2016 from older versions of Operations Manager or from different IT infrastructure monitoring platforms, or integrate a variety of monitoring tools into a cohesive IT management solution. Progent can also show you how to expand your Operations Manager 2016 environment to incorporate infrastructure based in public clouds including Microsoft Azure and Amazon AWS.
PowerPivot for Excel Technology Consulting Services
SQL Server 2012 Security Online Support
Progent offers the support of Microsoft-certified engineers and experienced database application programmers, DBAs, project management experts, Cisco-certified network engineers, disaster recovery/business continuity planning specialists, and security consultants to help your business to evaluate the potential benefits of SQL Server 2012 for your business, install test environments at your site or at Progent's lab, design and execute out a smooth migration to SQL Server 2012 from earlier releases of SQL Server or from other database solutions, and define an efficient and secure network infrastructure that helps you realize the full strategic benefit of SQL Server 2012.
Programming Firms Amazon Marketplace Web Service programming
Amazon MWS integration training Reports
Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating key sales functions including listings, orders, shipments, fulfillment, and finances. By leveraging Amazon's extensive online selling environment and automating their sales, merchants can broaden their reach, reduce their operating costs, improve response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development team and provide application programming, workflow integration, project management support, and mentoring so you can cut development time and costs and expedite your ROI.
Mac Learn
Remote Office Excel for Mac Class
Progent offers one-on-one education designed for people who want to broaden their knowledge of the macOS and OS X operating system, Apple Mac hardware, or Mac office software including Word, Excel, and Outlook for Mac. Progent also offers specialized group or individual webinar training for macOS and Mac OS X application software.
SonicWall NSA Firewall Consulting Services
Security Firm SonicWall VPN
Progent's SonicWall firewall experts can show you how to configure, manage, and tune SonicWall firewall/VPN appliances including the current SonicWall TZ and NSa Series of appliances and the legacy SonicWall PRO 1260 Secure Switch products. Progent's CISSP and CISA-certified network security consultants can help you incorporate SonicWall security gateways into a complete network protection solution and build security into your corporate operations.
Excel and SQL Server Consultants
Immediate Excel 3D Map Outsourced Programming
Progent's certified Office Excel and Office 365 Excel application consultants can provide a wide variety of remote support services to assist you to design, program, pilot test, deploy, administer, and troubleshoot applications powered by any release of Excel, including Excel 2016 and Microsoft Office 365 Excel. Progent can assist you to move your current Excel applications to the latest versions of Excel, support Excel on iOS-based iPhones and iPads and Google Android phones and tablets, and resolve compatibility issues between different versions of Office Excel. Progent can provide on-demand help to organizations who need a fast solution to a stubborn problem related to Excel and Progent can also provide full project management services for migrating or creating mission-critical application software built on Office Excel. Progent's affordable online training for Excel can be customized to meet the needs of individual users or groups.
Solaris Cybersecurity Organizations
Solaris Cybersecurity Contractors
If your company has a Sun Solaris environment or a multi-OS network, Progent's CISM, CISSP and ISSAP-premier security specialists can help your entire enterprise in a wide array of security topics including security management practices, security design and models, connection control systems and methodology, applications development security, business processes security, physical security, telecommunications, infrastructure and Internet security, and disaster recovery planning. CISM, CISSP and ISSAP define the core skills and worldwide standards of knowledge that information security professionals are expected to master. These certification provide IT management the confidence that consultants who have earned their CISM or ISSAP qualification have the experience and knowledge to offer effective security support and engineering help.
Teleworkers Cloud Integration Integration
Work at Home Cloud Integration Information Technology Consulting
Progent can help small and medium-size companies to set up their home-based employees with transparent access to cloud services.
VMM Console Outsourcing
SCVMM 2012 and VMware Configuration
Progent can help organizations of all sizes to follow leading practices to configure SCVMM 2012 hosts, networking, storage, and library resources; plan, integrate, and administer private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM 2012 with System Center 2012 Operations Manager for comprehensive reporting. Progent can help your business to move from a legacy version of SCVMM or from another virtualization management platform, and Progent can help you to optimize and repair your existing SCVMM environment so you get maximum business value.
Cisco Experts Design Firm Amazon Marketplace Web Service
Microsoft Expert Amazon MWS programming Contract Development
Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that allows Amazon sellers to improve the efficiency of their operations by automating key sales activities including listings, orders, shipments, fulfillment, and finances. By leveraging Amazon's extensive online ecosystem and automating their sales processes, vendors can expand their market, lower their operating costs, improve response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service consultants can work with your development team and provide programming, workflow integration, project management support, and training so you can shorten development time and costs and speed up your return on investment.
Juniper SRX650 Router Cybersecurity Organizations
Juniper SRX210 Router Firewall Audit
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
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