Enlarging your telecommuter workforce can have a major impact on network architecture, cybersecurity, and corporate culture. Progent has 20 years of background helping SMBs to plan, configure, manage, optimize, and debug IT environments that support at-home workers. Progent can assist your The Woodlands company to select the right technologies and adhere to best practices in creating and maintaining a safe virtual office solution for telecommuters that facilitates collaboration and returns top business value. Progent can provide support services that go from on demand guidance for getting you past occasional IT bottlenecks to full project management or co-management to help you carry out business-critical initiatives.
Progent's consultants can help The Woodlands, Texas organizations to succeed with any aspect of building a high-functioning work-at-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, helpdesk augmentation, security monitoring, data protection solutions, and streamlined management.
Infrastructure for an At-Home Workforce
Integrating the network infrastructure needed for a remote workforce can be especially challenging if you must manage a combination of worker-owned equipment like desktop computers and notebooks, Internet routers, and wireless appliances from various manufacturers and with a variety of OS software and firmware levels. Progent's experience delivering remote help for both legacy and current IT products in virtual office venues allows you to make efficient use of your available infrastructure and offers fast access to top-tire consultants for implement necessary upgrades. Support services offered by Progent to help you to create a productive telecommuting ecosystem include:
IP Voice Integration for Remote Workers
Expanding the business PBX system to accommodate remote users is critical to maintaining a productive at-home workforce. A variety of cloud-centric IP voice platforms are popular with small and mid-size businesses to support remote users. Many enterprises rely on Cisco's modern or legacy platforms for VoIP management. Progent can assist organizations of any size to plan or maintain a telecommuter IP voice service that provides the flexibility, transparency and security needed for at-home workers. Progent's Cisco-certified CCIE Voice consultants can provide high-level support to help businesses optimize their current Cisco IP voice systems to support a growing remote workforce.
Video Conferencing for At-Home Workers
A broad selection of video conferencing products from leading vendors enable online discussions, video conferencing, chat sessions, and screen sharing for both local users and at-home workers. Many organizations utilize a mix of conferencing products to meet the needs of their various partners and customers. Progent's communications experts can help you to manage your existing conferencing ecosystem and optimize the productivity of your at-home employees.
Microsoft Collaboration Platforms for Telecommuters
Microsoft's collaboration products are tightly integrated with Microsoft's popular Office and Microsoft 365 families, providing a rich environment of applications that deliver a consistent user experience for exchanging information throughout multiple sites and on a broad range of endpoint computers. Progent has provided online consulting services for Microsoft SharePoint and Exchange Server since their initial publication and can assist businesses to deploy these flagship collaboration platforms to optimize the productivity of your remote workers.
SharePoint uses web sites to promote collaboration and knowledge delivery by offering policy-based delivery of content, workflow, and utilities for searching through company-wide business data. SharePoint enables you to build protected web portals that permits at-home workforce to see and update aggregated corporate intelligence via Wikis, Blogs, social networking web sites, and Web Parts (Widgets). To find out about Progent's SharePoint consulting services, visit SharePoint configuration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange support services, refer to deployment consulting services for Microsoft Exchange.
OneDrive is Microsoft’s shared cloud-based storage service, similar to GoogleDrive. At-home users can store files to the OneDrive service, and co-workers anywhere can share them safely through a web browser. Provided with Microsoft 365, OneDrive enables home employees to co-author files. Edits created offline are uploaded when you go back online. For information about Progent's support services for Microsoft OneDrive, go to Onedrive integration consulting.
Public Cloud Integration Services for Remote Workers
Progent offers affordable remote support for enabling organizations to create, maintain and repair cohesive network architectures that incorporate internal data centers, remote workers, branch offices, and cloud resources. Progent can provide expertise for all modes of cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service. Progent can help at-home workers fix issues with public cloud connectivity, authentication, and cybersecurity.
Azure is a leading family of public cloud services that enables you to utilize IT infrastructure, servers, and critical apps running on Microsoft's massive cloud. Microsoft Azure includes more than one hundred cloud-based services such as hosting for Windows and Linux-based VMs, on-demand cloud storage, email and messaging, application development with Visual Studio, and backup/restore. Progent can help you to deploy virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity control with Azure AD, and design backup and recovery solutions with Azure Backup. Progent's cloud experts can also show you how to create secure connections to Azure services for telecommuters by configuring and debugging firewalls and VPN IPsec tunnels. To find out about Progent's consulting expertise for Microsoft Azure, go to Microsoft Azure expertise.
Office 365, now called Microsoft 365, is Microsoft's growing family of business productivity applications and cloud services available by subscription. Office apps and cloud services are provided in a selection of plans intended for users ranging from individuals and small offices to major enterprises. Progent can provide quick and easy remote contact with experts familiar with Microsoft 365-compatible client devices running Windows, Mac, iOS, and Google Android technology. Progent can help you to assess the numerous subscription bundles available for Microsoft 365 and deploy 365 apps for your telecommuters in a way that delivers maximum business value. To learn about Progent's consulting expertise for Microsoft Office 365, go to Microsoft 365 integration services.
Office 365 Exchange Online is among the most widely used applications in Azure-hosted Microsoft 365 product product suite. Microsoft 365 Exchange Online offers the advantages of lower spending for physical infrastructure, easier management, dynamic scaling, high reliability, and additional benefits associated with cloud computing. Microsoft has designed Office 365 Exchange Online to run seamlessly with local deployments of Exchange, enabling customers to build hybrid cloud/onsite networks. Progent's certified Exchange consultants are available for occasional help to guide you past tough IT bottlenecks and can also provide end-to-end project management outsourcing to make sure your at-home workers have convenient and safe access to your Microsoft 365 Exchange Online deployment. To learn Progent's support services for Exchange Online, refer to Exchange Online integration and troubleshooting expertise.
Amazon AWS is a trailblazer in the public cloud computing arena and is the world's biggest provider of cloud services. Progent can provide rapid and affordable online access to cloud integration experts who can assist your organization to design, implement, maintain, and debug hybrid information networks that incorporate Amazon AWS cloud-based services with on-premises data centers and with other public clouds such as Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to help your company to build a high-availability network model so your users have a productive computing environment whether they are working from your main office, a remote branch, at home, or on the road. To find out about Progent's consulting services for Amazon AWS, refer to Amazon AWS consulting services.
Google Cloud is a popular suite of public cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can help you to scale your current IT assets with the Google Cloud, and Progent's database experts can show you how to make your mission-critical apps cloud ready so your at-home workers can benefit fully from Google Cloud Platform services. Progent's consultants can assist your business to set up VMs on Google Cloud Compute Engine, design a cost-effective storage solution with Google Cloud Storage services, and simplify identity control for teleworkers with Google Cloud Identity services. Progent can also assist your business to use GCP's unified management technology to control and track your Google Cloud ecosystem. To learn, visit Google Cloud Platform (GCP) integration expertise.
Help Desk Call Center Support for At-Home Workers
A sudden, enterprise-wide switchover to a telecommuter workforce, which might be the result of an epidemic or as a component of a disaster recovery process, can overwhelm even a high-performing internal Call Desk. Progent's Call Center services allow businesses of any size to outsource or expand their Support Desk by using Progent's online Technical Response Center (TRC) services.
Security and Compliance for At-Home Workers
Teleworkers commonly use their own computing devices and work in a physically unsecured area. This worsens their exposure to cyber attacks and calls for judicious use of firewalls, remote endpoint monitoring, and the enforcement of security policies that follow best practices. Progent's seasoned roster of certified data security experts can help your company to plan, implement and administer a compliant security solution that protects sensitive data in networks that include teleworkers.
Data Protection Solutions for Teleworkers
The field of Data Protection covers backing up and restoring vital information so as to prevent data loss and reduce recovery time in the event of storage system problems due to equipment breakdowns, software hiccups, human error, malware, or other causes. Dependable data protection strategies can be especially difficult to design and manage in hybrid networks that combine local data centers, public clouds, and at-home workers.
Unified Management for At-Home Workers
Microsoft has renamed and reshuffled its endpoint management platforms under the name Microsoft Endpoint Manager, which includes Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing local endpoints. Endpoint Manager offers a unified solution for protecting corporate information by managing on-premises, mobile, and home-based endpoints.
Microsoft Intune
Intune is a component of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud-based service for managing and securing off-premises computers and software. Remote endpoint computers can be user owned or business owned. Network admins managing the endpoint devices of at-home workers can use Intune to deploy and validate applications on devices, push updates and certificates, set up rules for accessing information and networks, set passwords, establish VPN connections, determine how telecommuters share information, set up threat protection, verify compliance, and delete sensitive information from lost, stolen or decommissioned endpoint devices. Microsoft Intune works with iOS/iPadOS, Google Android, Windows, and macOS computers. For details about Intune and how Progent can help you to use Microsoft's Endpoint Management to manage the devices of your teleworkers, visit Intune teleworker endpoint management expertise.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management (MDM) product that helps network managers to keep off-premises endpoint devices up to date and protected. Workspace ONE incorporates VMware AirWatch technology for unified endpoint administration plus VMware's Horizon virtual application delivery technology for access control, app management, and configuration management of endpoint computers. Workspace ONE runs with endpoints powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-site deployment via a perpetual license. Top features of VMware Workspace ONE include rapid over-the-air deployment of out-of-the-box laptops, immediate onboarding of new employees, policy set up and enforcement for all classes of endpoints, unifies reporting and performance analytics, an email encryption gateway, and tight integration with Microsoft applications and cloud products. For information about Progent's expertise for VMware Workspace ONE, see VMware Workspace ONE remote endpoint management expertise.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining an efficient work-from-home solution for your The Woodlands, Texas organization, phone