Enlarging your telecommuter workforce can have a significant effect on network infrastructure, security, and corporate culture. Progent has 20 years of background helping businesses of all sizes to design, deploy, administer, tune, and troubleshoot IT environments that support at-home workers. Progent can assist your Spokane organization to select the right tools and follow leading practices in creating and maintaining a safe virtual ecosystem for telecommuters that promotes collaboration and delivers maximum value. Progent can provide services ranging from as-needed expertise for helping you over occasional IT roadblocks to comprehensive project management to help you carry out business-critical tasks.

Progent can assist Spokane, Washington companies to succeed with any aspect of creating a high-functioning telecommuting environment by providing infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk augmentation, cybersecurity, data protection solutions, and unified management.

Security for Teleworkers
At-home workers often use their own equipment and work in an unsecured space. This increases their vulnerability to cyber attacks and requires judicious use of firewalls, remote security monitoring, and the enforcement of security policies that follow leading practices. Progent's seasoned team of certified cybersecurity experts can assist your company to design, implement and administer a modern security environment that guards sensitive data in networks that include remote workers.

  • Firewalls allow you to build a network that can be safely accessed by local users and by teleworkers, mobile users, vendors, customers, and the public. Next-generation firewall appliances permit you to configure and manage different permissions to various groups of users and to expand your network and adjust your security as your business evolves and as network attacks grow increasingly sophisticated. Progent supports both current and legacy security devices from all leading manufacturers including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. For more information about Progent's firewall integration services, go to firewall configuration and support expertise.
  • Remote Endpoint Monitoring makes it possible to watch over the disparate computers used by at-home workers and either block or identify and respond to modern cyber attacks like ransomware. With ProSight Active Security Monitoring services, a small-footprint software agent is installed on every protected endpoint device, watching all activity and using advanced behavioral threat analysis to identify new attacks before they can spread. When an attack is discovered, ProSight Active Security Monitoring instantly isolates the targeted endpoint device from the corporate network to quarantine the malware. Since the ProSight Active Security Monitoring software agent is self-contained, endpoints stay protected even when they are disconnected from the Internet. For more information about ProSight ASM, visit remote endpoint monitoring for at-home workers.
  • Security Audits can evaluate the exposure of your information system to all classes of outside and local security threats for a network that incorporates teleworkers. Progent can run remote, automated security analysis software for quickly and economically uncovering a wide variety of security weaknesses that can be found over the Internet. Progent's security assessment consulting services, which can be provided by data security professionals with top credentials including CISM, CISSP, and GIAC, can assist your business to audit your workflows and policies and assess your network infrastructure to enable you to implement top-level security for your teleworkers.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and managing an efficient work-from-home solution for your Spokane, Washington business, phone 1-800-993-9400 or visit Contact Progent.



An index of content::

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    Cisco Unified Communications Manager (CUCM or Unified CM), originally named CallManager, operates as the core of Cisco's communications and collaboration platform. Cisco Unified CM and Unified CM Express (CME) provide a borderless IP-PBX by integrating tightly with unified messaging apps like Unified Communications Manager IM and Presence Service, Cisco Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact solution. Progent's CCIE-certified network consultants offer effective and affordable remote and onsite expertise to help organizations of all sizes to create and maintain CUCM deployments by providing Cisco Unified Communications Manager configuration and troubleshooting services that add maximum business value. Progent can assist with any aspect of Unified Communications Manager support and troubleshooting in areas that include integrating Cisco VoIP phones and Video phones, designing dial plans, configuring SIP connections and PSTN calling, installing ISR G2 routers with CUBE VoIP networking support, designing Cisco UCS server failover systems for high availability, capacity planning, and integration with Exchange Server.

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    Progent's Juniper Networks-certified network consultants can help your company to design and deploy Juniper Firewall/VPN platforms, optimize and support your infrastructure, and upgrade smoothly from discontinued products to current versions. Progent's Junos OS consultants can provide support for Juniper's premier network operating system to enable your business to streamline the management and improve the protection of your Juniper VPN devices and firewalls. Progent also has extensive background supporting Juniper's NetScreen OS and ScreenOS software productss and can assist organizations maintain environments that incorporate a mix of Juniper's OS platforms.

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    Microsoft Lync Server 2010 supports IM, Presence, audio and video conferencing, desktop collaboration, and both VoIP and traditional PSTN calling. Lync Server 2010 can extend the capability of Microsoft Exchange, SharePoint Server and Office or Office 365 and streamlines management through integration with Windows AD. Lync can also cut capital and operational costs by eliminating VoIP equipment and subscription fees, PBX systems, or legacy teleconferencing solutions. Progent's certified IM and Presence experts offer remote and on-premises support services to help you to manage and repair your current Lync Server 2010 environment or assess the advantages of migrating from Lync to Skype for Business, which is the renamed and revamped version of the product. Progent can also help your organization to design and execute a smooth Skype for Business migration.

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    Progent can provide the expertise of Microsoft-certified consultants as well as experienced software developers, database administrators, project management experts, network infrastructure engineers, disaster recovery/business continuity specialists, and security professionals to assist you to assess the potential advantages of SQL Server 2012 for your organization, set up test environments at your site or at Progent's lab, plan and execute out a smooth migration to SQL Server 2012 from previous releases of SQL Server or from other RDBMS solutions, and configure an efficient and secure IT infrastructure that lets you maximize the strategic benefit of SQL Server 2012.

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    Top Virus Protection Consultant

    Progent's Microsoft-certified consultants have more than a decade of experience providing email solutions for customers that range from small businesses to global enterprises. Progent offers economical support for all versions of Exchange Server to enhance email and virus security, design high availability email systems, and facilitate off-site and mobile email connectivity. Progentís Microsoft Exchange consulting services can help you in designing and carrying out a move from an outdated SMPT server or unsupported Microsoft Email software such as Exchange 2003 to Microsoft Exchange Server 2016. Progent provides integration help for Windows 8, Windows 7, Vista, and Windows XP clients running Office Outlook and can help you configure Microsoft Outlook Web App for popular web browsers. For e-mail virus defense, spam filtering and data data leak protection, Progent offers Email Guard security services.

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    Progent offers the expertise of Microsoft-certified consultants and seasoned database application developers, DBAs, project management experts, Cisco-certified network architects, disaster recovery planning specialists, and certified data security professionals to help your business to evaluate the likely advantages of SQL Server 2012 for your business, install test systems at your datacenter or at Progent's lab, plan and execute out a smooth migration to SQL Server 2012 from previous versions of SQL Server or from legacy database platforms, and configure a cost-effective and secure IT infrastructure that helps you maximize the business benefit of Microsoft SQL Server 2012.

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  • Professional Service Reporting
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    Progent uses a sophisticated support reporting system that records and formats complete documentation for all delivered services. Unlike some independent consultants or small service firms who offer scant documentation or details of tasks done, each service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the support reports sent by each consultant to each customer. The practice of documenting and organizing service activity results in more efficient support and eliminates a variety of typical misfortunes such as when a support client is effectively held hostage to a consultant who wonít release vital service information.

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    Progent's Microsoft-certified consultants can assist you to evaluate the advantages of Windows Server 2012 R2 for your organization, develop test systems and migration strategies, optimize your infrastructure for local, multi-location, private or public cloud-based, and partial-cloud environments, educate your IT support staff, develop a corporate-wide security plan, streamline IT administration, help with creating applications, and build and validate a disaster recovery/business continuity plan.

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    The Progent Test and Training Lab located at the QTS Data Center can be used for testing mission-critical applications, creating efficient migration methodologies, assessing and optimizing performance, planning or validating disaster recovery solutions, resolving compatibility problems, and building training systems for the latest technologies. For Progent customers without adequate internal resources to configure proper test systems, the lab cuts capital costs and technical risk while keeping vital IT projects on schedule.

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  • Consultants ProSight Email Guard Spam Filtering Services
    Engineers Cloud Protection for Email

    Progent's ProSight Email Guard uses the technology of leading information security vendors to deliver web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter.

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    Progent's Palo Alto Networks firewall experts can help you choose, configure, and manage Palo Alto Networks firewalls to provide a next-generation cybersecurity ecosystem that spans your on-premises and cloud-based resources and protects all users anywhere with any endpoint device.

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    Years of experience delivering Microsoft support and Cisco network consulting has allowed Progent to build an unmatched ability for supporting branch offices that require IT service with the flexibility associated with with small firms but which offers effective client interaction, complete documentation, and adherence to enterprise IT protocols. If your enterprise has a branch office situated anywhere in or any region served by Progent's consultants, Progent can provide a broad array of in-person and remote network support services and system architecture assistance.

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  • Top Quality CISSP Computer Security Specialist
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    For smaller organizations, network security and compliance is excessively complicated to master yet too risky to overlook. The largest largest enterprises have been hacked, and the leading cloud service providers have on occasion been taken down. It looks as though there's nowhere to hide. Progent makes it economical for smaller businesses to carry out vital IT security tasks effectively by providing the benefit of billable time to the nearest minute with no minimum charge for remote support. This means you have the help of a seasoned computer expert to provide just the help you need whenever you need it. Progentís CISA, CISM, GIAC, CISSP and ISSAP premier security experts can help you with any aspect of network security including security assessments, virus screening and recovery, spam and email content filtering, email data leak prevention, compliance reporting, and designing a comprehensive security strategy.

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  • Dynamics GP/Great Plains Consultant Services
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    Progentís Microsoft certified experts offer a variety of support services for Dynamics GP/Great Plains. Microsoft Dynamics GP is a Microsoft accounting platform and corporate management tool built, like all Microsoft financial tools, on the scalable and familiar platform of Microsoft Windows technology. Dynamics GP 2010, the most recent version of Microsoft accounting products in the Dynamics GP line, offers an affordable tool for managing and integrating finances, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and human resources. Microsoft Dynamics GP/Great Plains is simple to deploy and configure, and with its modular design you are able to license only the functions you currently need, with the ability to expand clients and enlarge functionality in the future. Progentís Microsoft Dynamics GP Software support engineers can help you install, configure and manage Dynamics GP/Great Plains 2010 and also earlier versions of Microsoft Dynamics GP.

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    Progentís Microsoft-certified experts offer small and medium size companies enterprise-grade consulting support for Systems Management Server 2003 and Configuration Manager 2007, Microsoft's solutions for change and deployment automation. System Center Configuration Manager is Microsoft's new title for the update management platform previously known as SMS Server. Configuration Manager offers a range of new features to Systems Management Server including full automation, integrated Vista Microsoft Windows Server 2008 awareness, NAP security support, and device driver management. Progentís Microsoft certified consulting professionals can help you use SMS Server or System Center Configuration Manager economically for streamlined operating system and application software deployment, security patch administration, application metering, and software license compliance. Progent's engineers can also assist your company to migrate smoothly from SMS Server to System Center Configuration Manager.

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    The Certified Information Systems Auditor credential is an important achievement that signifies mastery in IS security audit and control. Accredited by the American National Standards Institute (ANSI), the CISA credential has candidates undergo an extensive test given by the ISACA professional association. Progent can provide the services of a CISA-Certified Cybersecurity audit professional trained to assist businesses in the fields of information systems audit process, information technology governance, network assets and infrastructure lifecycle, information technology service delivery, protection of information resources, and disaster recovery preparedness.

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    Progent's consultants can provide macOS and Mac OS X users a range of services such as desktop support, Apple macOS and OS X expertise, Apple Mac integration with Windows environments, Entourage and Exchange Server help, security services, and custom education. Progent can help businesses to migrate to macOS from Mac OS X or earlier versions of OS X and Progent can offer help with Apple macOS and Mac OS X applications. Progent's specialists in Apple technology can also assist your business with Apple iPhone support and iPad management, or migrating to Apple's iCloud. For business environments built exclusively on macOS or OS X or for networks incorporating a combination of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to handle the complexity of planning, configuring and maintaining a network environment that is available, safe, fast and aligned with your company's objectives.

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    Progent can assist your business to deploy Cisco Wi-Fi controller appliances to manage Wi-Fi networks of any size. Progent can assist you to administer and debug your current Cisco-based Wi-Fi solution or carry out a smooth upgrade to Cisco's latest Wi-Fi controller solutions.

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  • Microsoft Proxy Server Remote Technical Support
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    Progentís Microsoft certified professionals offer small and medium sized companies consulting services for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront TMG and ISA Servers contain a full featured application-layer aware firewall that can secure your business system from attack by outside and internal sources. Forefront TMG and ISA Server perform deep inspection of Internet protocols such as HTTP, which enables these products to detect many threats that can elude ordinary firewalls. The combined firewall and VPN architecture of Forefront Threat Management Gateway and ISA Server permit stateful filtering and inspection of all VPN traffic. ISA Servers are the centerpiece of Microsoft's system security initiative, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security professionals can help you strengthen your IT protection through expert planning and integration of Forefront Threat Management Gateway and ISA Servers. Progent's Microsoft consultants can assist your company to install Microsoft Forefront TMG 2010, manage and troubleshoot any version of ISA Server, or upgrade from ISA Server environments to Microsoft Forefront Threat Management Gateway.

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    Progent's consultants can provide Apple macOS and OS X users a range of services including desktop support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows networks, Microsoft Entourage and Exchange Server expertise, security services, and one-on-one training. Progent can help businesses to migrate to macOS from Mac OS X or other earlier editions of Apple OS X and Progent can provide expertise with Apple Mac applications. Progent's specialists in Apple technology can also assist you with iPhone integration and iPad synchronization, or migrating to Apple's iCloud. For computer networks built solely on macOS or OS X or for systems incorporating a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to deal with the complexity of designing, integrating and supporting a network infrastructure that is available, secure, fast and able to achieve your organization's objectives.

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