Tucson Telecommuters Connectivity Consulting Partner
Help Desk Solutions Consulting and Support Services
Expanding your remote workforce may have a significant effect on network architecture, cybersecurity, and corporate culture. Progent has two decades of experience assisting businesses of all sizes to plan, deploy, manage, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Tucson organization to select the right tools and follow best practices in creating and operating a secure virtual office ecosystem for teleworkers that facilitates collaboration and delivers top value. Progent offers services that go from on demand expertise for helping you over occasional IT bottlenecks to comprehensive project management to help you successfully complete mission-critical initiatives.
Progent can help Tucson, Arizona companies to with any aspect of building a high-functioning work-at-home ecosystem by providing network infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk outsourcing, security and compliance, backup/restore solutions, and streamlined management.
Help Desk Call Center Services for Remote Workers
A sudden, enterprise-wide transition to a from-home business model, which might be activated by a pandemic or as a component of a disaster recovery/business continuity preparedness plan, can overwhelm even a high-performing in-house Support Desk. Progent's Call Center services allow organizations of any size to outsource or augment their Help Desk by using Progent's remote Technical Response Center services.
- Progent's Standard Help Desk support services leverage Progent's extensive network of online technical support experts combined with world-class ticketing and follow-up technology to provide an affordable, advanced Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 PC support from help requests through ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables at-home employees to check or revise the status of their current trouble tickets, enter information, and upload screenshots and attachments. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop support rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT specialists to resolve complex issues. To learn more, see Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Call Desk Augmentation Service allows your company to supplement your current Help Desk organization by splitting responsibilities for Help Desk Call Center services seamlessly between your regular support staff and Progent's nationwide pool of desktop support technicians and subject matter specialists. Progent's shared Support Desk service is based on a co-sourcing support solution based on the number one professional services automation platform for handling service requests and trouble tickets, assigning ownership, tracking progress, and generating reports. To find out how Progent's Call Center Augmentation Services can enable your business to deliver world-class IT support to your at-home employees, refer to Progent's Call Center supplementation Services.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing an efficient telecommuter environment for your Tucson, Arizona company, phone
An index of content::
Computer Consultants Macintosh Virus Recovery
Mac Disaster Recovery Technology Consulting
Progent's certified security consultants can show you how to secure your Apple Mac environment through expert support offerings including running security audits, recovery from virus and worm attacks, setting up firewalls, integrating safe remote and mobile access, deploying automated programs for protection against viruses, spam, and directory harvest attacks, and developing a comprehensive security strategy adapted for the specific objectives of your corporate network.
Online Support Service Reports
Service Reports Computer Engineer
Progent uses an enterprise-class service reporting system that records and organizes complete documentation for all delivered services. Unlike many independent consultants or small support organizations who offer minimal documentation or details of services done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service documentation transmitted by every consultant to each customer. The discipline of documenting and organizing service records results in more effective support and avoids a slew of typical misfortunes such as when a service client is effectively held captive to a consultant who refuses to release vital service information.
Windows Server 2012 R2 Configuration Manager Computer Consultants
Help and Support Windows Server 2012R2 Hyper-V Virtual Switch
Progent's Microsoft-certified consultants can assist you to evaluate the advantages of Windows Server 2012 R2 for your company, create pilot systems and migration strategies, optimize your infrastructure for on-premises, multi-site, private or public cloud-based, and hybrid environments, train your IT management staff, create a corporate-wide security plan, streamline IT management, assist with creating applications, and build and test a DR/BC plan.
Consultancy Citrix Workflow Studio
24x7 Citrix Disaster Recovery Computer Consulting
Progent's Citrix experts can assist your organization to assess the business benefits of the various editions of Essentials for Hyper-V, assist you to use Citrix administration tools in your Hyper-V environment, and show you how you can deploy Citrix Essentials to improve the responsiveness, availability, flexibility, and fault tolerance of your virtual network while reducing the cost of resources and operations and streamlining administrative tasks.
Windows SharePoint 2007 Services Technical Consultant
SharePoint Server Online Consulting
Progent’s Microsoft-certified experts offer businesses of all sizes consulting, troubleshooting, and application development services for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an advanced solution that uses web-based technology for efficiently coordinating people, teams and information. SharePoint Server provides a common location for your employees or clients to connect to, manage, share and interact with useful information, documents, and applications and to interact with one another. Microsoft SharePoint allows faster and more intelligent decisions, more efficient access across teams and more economical business practices. Windows SharePoint Services connect employees, clients, teams and major tasks with the data they’ve developed in a way that makes data easy to locate, download and re-use. Progent's certified SharePoint experts can help you to maintain your current SharePoint solution or migrate to the current version of SharePoint.
Windows Server 2016 Workgroup clusters Support and Setup
Windows Server 2016 Hybrid Cloud Integration Computer Engineer
Progent's Windows Server 2016 disaster recovery/business continuity consultants can assist you to plan and deploy a DR system based on Microsoft's latest Failover Clustering tools including Cluster Operating System Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for enterprise-class network-attached storage using commodity equipment, Virtual Machine Load Balancing for enhancing the performance and fault-tolerance of Failover Clusters while minimizing TCO and operational expenses, and Cloud Witness for fast, economical creation of a stretch cluster quorum witness.
Macola Coding
Coder MAS 90
Progent can give you access to application developers who can customize your Microsoft Dynamics ERP, MRP, and financial system programs to meet your particular business needs. Progent’s Microsoft-certified support experts provide expertise in Microsoft Dynamics AX ERP Software, Microsoft Dynamics Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Business Solutions Retail Management Software. Progent also provides custom e-Commerce integration services for secure, company-wide information sharing plus integration with CRM products.
Problem Escalation Through Teamwork Information Technology Consulting Group
Remote Consulting Best Practices
Progent’s team of Microsoft and Cisco Certified consultants average more than ten years of hands-on industry experience, in the trenches of network service, performing a broad variety of technical projects for an extensive array of customers. Every Progent support professional shares a refined collection of personal best practices that are incorporated into shared best practices training that Progent teaches its consulting personnel. This ensures that you get not just world-class technical skills, but also a consultant with proven methods for using technical knowledge to repair actual network problems quickly.
IT Consulting Meraki Wave 2 AP
Cisco Certified Expert Meraki MR45 Access Point IT Consulting
Progent's Cisco-Meraki Wi-Fi access point experts can assist you to plan, set up, administer and debug Cisco's Meraki-based Wi-Fi networks for environments from a branch office to a campus or a multi-site enterprise. Progent can also assist clients to integrate other Cisco appliances for centralized management.
SCDPM 2012 Cloud Backup Consultant
SCDPM 2012 Troubleshooting Support Services
Progent's Microsoft-certified consultants offer online or onsite expertise to assist businesses of any size to plan, deploy, manage, and troubleshoot a backup/recovery solution based on System Center 2012 Data Protection Manager. Progent's consultants can assist you to upgrade from older versions of Data Protection Manager or from another backup/recovery platform, and Progent can integrate your Data Protection Manager deployment for onsite, cloud-based, or hybrid environments. Progent offers as-needed support for fixing especially challenging issues, or full project management services. Progent's consultants can also help your business to design SCDPM 2012 into an enterprise-class disaster recovery strategy.
Exchange 2013 Migration Technical Support
24-Hour Microsoft Exchange Configuration
Microsoft Exchange Server 2013 includes significant enhancements to the capabilities of Microsoft Exchange Server 2010 and introduces important innovations plus a redesigned architecture. These improvements favorably impact key facets of IT including ease of administration, availability, security and compliance, cost of ownership, collaboration, extensibility, throughput, compatibility, and the user experience. Progent's certified Exchange 2013 consulting professionals can help you evaluate the possible business benefits of upgrading to Exchange 2013, create a cost-effective test and deployment strategy, and educate your IT staff to manage your Exchange 2013 solution. Progent can also provide affordable online consulting and support and management services for Exchange Server 2013.
City Government Engineer
Award Winning Engineer City Government Exchange
Progent has extensive experience providing a broad range of remote IT consulting and urgent troubleshooting services to local governments and schools throughout the U.S. Progent is one of the industry’s pioneers in delivering advanced online network support and has delivered IT solutions to clients in all 50 states. Online support saves travel costs and solves problems more quickly than onsite support.
IT Outsourcing Group Cisco Router
IT Service Provider Cisco Certified CCIE
Progent's Cisco CCIE-certified networking consultants have extensive experience assisting Internet Service Providers to design, deploy, manage, tune, and debug fault-tolerant, scalable network environments suitable for shared public networks.
Problem Escalation Through Teamwork On-Call Services
Microsoft Consulting Best Practices Outsourcing Company
Progent’s staff of Microsoft and Cisco Certified consultants average more than a decade of real-world industry background, at the forefront of IT service, executing a wide variety of IT projects for a large array of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent teaches its support team. This ensures that you get not just world-class technical skills, but also a support engineer with field-tested approaches for applying computer knowledge to fix actual network problems efficiently.
Microsoft Certified Partner Exchange 2016 Upgrade Planning Integration Support
Microsoft Exchange 2016 Upgrade Planning Help and Support
Progent can help your business in all facets of your migration to Exchange Server 2016 such as designing high availability architecture for an on-premises, Microsoft cloud connected or hybrid environment; CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V virtualization strategy; specifying storage capacity required for your VMs, databases and log files; setting up hardware load balancing (HLB) for high-availability CAS services; planning, building and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating the firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Office 365; and configuring Outlook on the web.
At Home Employees Video Conferencing Online Troubleshooting
Remote Employees Video Conferencing Network Consulting
Progent can help small and medium-size businesses to configure and debug teleconferencing applications to allow their remote workforce to collaborate efficiently with fellow workers and customers.
Computer Networking Microsoft Exchange 2016
EMail Virus Small Business IT Consultant
Progent's Microsoft-certified consultants have more than 10 years of experience delivering unified communications solutions for customers ranging from small offices to large corporations. Progent offers economical consulting for all editions of Exchange Server to enhance email and virus protection, design high availability email systems, and facilitate off-site and mobile email connectivity. Progent’s Exchange consulting services can help you in designing and executing a migration from an outdated SMPT server or unsupported Microsoft Email software such as Exchange 2003 to Microsoft Exchange Server 2016. In addition provides support for Windows 8, Windows 7, and Windows XP clients running Office Outlook and can show you how to configure Microsoft Outlook Web App for all major browsers. For e-mail virus protection, spam blocking and data data leak protection, Progent offers Email Guard email filtering and encryption.
External Cybersecurity Scan Consultant Services
Information Risk Evaluation Specialist
Progent offers two low-cost service packages intended to allow small businesses to receive an impartial security assessment from a certified security engineer. With Progent's External Network Security Inventory Checkup, an engineer administers a comprehensive test of your network from beyond your firewalled perimeter to determine potential weaknesses in the security posture you present to the public. With Progent's Internal Security Inventory Scan, a security expert runs a system scan from an authorized computer within your company firewall to uncover the risk to inside attacks. The two security inventory packages are set up and run from a protected external site.
scom 2016 On-site Support
scom 2016 Windows Server 2016 integration Support
System Center 2016 Operations Manager helps to ensure consistent performance and maximum uptime for key applications by offering centralized, cross-platform monitoring of IT infrastructure installed across on-premises systems and private and public clouds. Progent's consulting group offers advanced online and onsite expertise to help businesses of all sizes to design, implement, optimize, update and troubleshoot Operations Manager 2016 solutions. Progent can help you to move to SCOM 2016 from earlier releases of Operations Manager or from other IT infrastructure monitoring products, or combine multiple monitoring tools into a unified IT management ecosystem. Progent can also show you how to expand your Operations Manager 2016 environment to include infrastructure hosted on public clouds including Microsoft Azure and Amazon AWS.
24x7x365 Freelance CRM Consultants Contractor
Contract Freelance MCSE Contractor
Our Experts Team offers consulting in key areas that include Macintosh integration and applications; Expertise for Linux-based, UNIX, and Sun systems; Manufacturing Resource Planning, Enterprise Resource Planning, or CRM consulting; Line-of-business and vertical program support; Chief Information Officer, business analyst, and project logistics services; Custom applications design and integration; Web, electronic business, Electronic Data Interchange, and client portal design and deployment; DBM support and efficiency consulting; Management intelligence expertise; and Telecommunications architecture consulting.
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