Tucson Work from Home Employees Configuration Consulting
Help Desk Call Center Augmentation and Outsourcing Consulting Services
Enlarging your telecommuter workforce may have a significant effect on IT architecture, cybersecurity, and corporate processes. Progent has two decades of experience helping small and mid-size businesses to plan, deploy, manage, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Tucson company to select the right technologies and follow best practices in building and maintaining a secure virtual office solution for teleworkers that promotes teamwork and delivers maximum business value. Progent can provide support services ranging from on demand expertise for getting you over challenging technical roadblocks to comprehensive project management to help you successfully complete mission-critical tasks.
Progent can help Tucson, Arizona organizations to succeed with any facet of building a high-performing work-at-home environment by providing infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk augmentation, data security, data protection solutions, and streamlined management.
Help Desk Support for At-Home Workers
A sudden, enterprise-wide transition to a telecommuter workforce, which might be motivated by a pandemic or as a component of a business continuity plan, can overwhelm even a well-staffed in-house Call Center. Progent's Call Center services make it possible for organizations of any size to outsource or expand their Help Desk with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Help Desk Call Center services utilize Progent's extensive team of remote technical support specialists combined with enterprise-class trouble ticketing and tracking technology to offer an affordable, modern Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 desktop support from service requests to trouble ticket generation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal enables from-home workers to check or edit the status of their current trouble tickets, enter details, and upload screenshots and relevant files. Desktop support services are delivered at a significant discount off Progent's ordinary Level 1 technical support rates, and Progent offers optional rapid escalation to Level 2 and Level 3 support specialists to deal with complex issues. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Call Center Augmentation Service enables you to expand your existing Support Desk team by splitting delivery of Call Desk services seamlessly between your in-house support staff and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's shared Help Desk service is based on a collaborative support model based on the number one PSA platform for handling service requests and trouble tickets, establishing ownership, tracking progress, and producing management reports. For information about how Progent's Call Desk Supplementation Services can help your business to provide best-in-class desktop support to your at-home employees, go to Progent's Help Desk Call Center augmentation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining an efficient telecommuter solution for your Tucson, Arizona company, call
An index of content::
Juniper Junos Configuration Protection
After Hours Network Security Test Juniper Junos BGT
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Network Troubleshooting Computer Consultant
ProSight Infrastructure Monitoring Support Services
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their connectivity appliances like routers, firewalls, and load balancers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating devices that require important updates, or isolating performance bottlenecks.
Fortinet Firewall Sandboxing On-site Technical Support
Fortinet 90 Series Firewalls Network Consulting
Fortinet FortiGate next-generation firewalls are industry leaders in offering best-in-class performance for SSL/TLS inspection. Progent's Fortinet firewall experts can help your business to configure your Fortinet FortiGate security appliances to safeguard your IT assets at the enterprise perimeter, within the data center, at branch locations, and at the cloud edge.
Cisco Access Point Computer Support Company
Online Cisco Certified CCIE Network Security Consultant
Progent can provide rapid remote support from Cisco CCIE networking experts. Progent's CCIE engineers can connect to your network using advanced remote diagnostic tools to provide fast and affordable troubleshooting and remediation of critical network infrastructure issues.
Consulting Microsoft Exchange 2007
Exchange Server 2007 Engineer
Progent's expert consultants can help you design and deploy an efficient in-place Microsoft Exchange 2007 migration strategy that minimizes productivity downtime, simplifies ongoing service demands, and makes your Exchange 2007 Server easy to manage. For complicated multi-server or multi-site migrations, Progent offers the background to finish your move quickly and economically. Progent's Microsoft Exchange 2007 support, troubleshooting, and design offerings include assistance with the integration of third-party add-ons to Microsoft Exchange Server 2007 and the design of unified messaging implementations based on Microsoft Exchange 2007 Server.
24-Hour On-site Technical Support Remote Monitoring and Reporting
Technical Support Services MOM 2007
Progent's Microsoft-certified consulting experts have more than 10 years of experience planning, deploying, enhancing and repairing System Center Operations Manager solutions and offer companies of any size expert online or onsite consulting services for System Center 2012 Operations Manager. Progent can help you to design a topology for Microsoft SCOM 2012 servers that provides the performance and resilience required to monitor your datacenter effectively, whether your datacenters are onsite, in the cloud, or a hybrid environment. Progent's SCOM consultants can also assist you to import and customize System Center 2012 Operations Manager management packs based on best practices for monitoring network fabric and both Microsoft and third-party apps and services. In addition, Progent can deliver fast remote or on-premises technical support to assist you to remediate critical issues detected by Microsoft SCOM 2012.
Microsoft, Cisco and Security Certified Experts Indiana Support Consultants
Florida Remote Support Services
Progent’s Technical Response Center provides affordable national extended hours online assistance for computer systems powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support professionals provide 24x7 telephone help and remote secure computer connection to troubleshoot and resolve technical problems rapidly and affordably.
Top Rated 802.11ax wireless controller IT Consultant
wi-fi controller Professionals
Catalyst family of Wi-Fi controllers streamline the management of Wi-Fi LANs by unifying the provisioning and control of wireless APs, optimizing Wi-Fi performance by limiting the impact of RF congestion, enhancing wireless uptime with fast failover, and strengthening security by identifying threats and analyzing traffic content according to user type and location. Progent can help you to configure Cisco Wi-Fi controller appliances to manage wireless LANs of all sizes. Progent can help you to maintain and troubleshoot your existing Cisco Wi-Fi environment or implement an efficient migration to Cisco's modern wireless controller technology.
Information Technology Support Microsoft Partner
Open Now Microsoft Partner Networking Consultancy Services
Progent is a Microsoft Certified Partner and has earned special competencies that include Advanced Infrastructure Solutions. Microsoft Certified Partners represent the elite organizations who receive the highest client satisfaction and are afforded the tightest working relationship with Microsoft. The knowledge, capabilities, and commitment required to achieve the status of Microsoft Certified Partner pays dividends to Progent's customers by enabling Progent to offer your company more complete solutions for your information network.
Technical Consultant Wi-Fi Network
Wireless LAN Engineers
Progent can help you design, deploy, manage, monitor, and troubleshoot an efficient Wi-Fi network infrastructure, recommend appropriate hardware and software, and configure access points, wireless bridges, antennas, wireless controllers, and other wireless accessories. Progent can also show you how to build a thorough 802.11x system security strategy that is well aligned with the security strategy for your entire business network.
Network Documentation Cisco Architecture
Cisco Router Setup
Progent offers rapid remote support from Cisco CCIE networking consultants. Progent's CCIE engineers can link to your network using powerful remote support utilities to provide fast and affordable analysis and remediation of urgent network issues.
24-Hour Security Consulting Company CCIE Security
CISSP Technical Support Organization
Progent offers customers access to consultants who have been awarded some of the computer industry's most prized certifications. Progent thinks that customers deserve to be sure that their IT support providers have accredited testing as well as broad real-world backgrounds so that Progent's customers can use Progent's service with trust. Often, vendor certifications such as the Cisco Certified Internetwork Experts confers priority for significantly better vendor support than is available to non-certified consultants, allowing Progent to deliver clients a higher level of IT service. In other cases, recognized certifications such as CISM or CISSP for network security can aid corporate clients to show compliance with regulatory requirements by using the services of accredited industry professionals.
Check Point NGX VPN Information Technology Consulting
Check Point VPN-1 Security Organizations
Progent's Check Point experts can show you how to choose and deploy Check Point Software Firewall/VPN utilities and hardware based on Check Point's security platform to provide an affordable and effective security solution for your business network. Progent can also show you how to integrate other Check Point products including ZoneAlarm and Check Point UTM-1 appliances with security products from other suppliers and offer a single stop for on-going network support, maintenance, education, and design expertise.
Online Troubleshooting 24x7 Network
Remote Consulting System Center Operations Manager
Remote continuous monitoring, proactive alarms, and actionable analytical reporting are crucial to maintaining the health of your IT system and avoiding preventable and costly downtime. Remote Monitoring and Management (RMM) solutions have advanced so far that companies of any size can afford a level of protection that was previously reserved for enterprises. Progent can provide a variety Remote Monitoring and Management options available as economical service packages designed to help you to detect and fix a most network problems before they get big enough to hurt productivity.
Microsoft Exchange 2016 Upgrade Remote Troubleshooting
Immediate Integration Services Microsoft Exchange 2016 Migration Planning
Progent can assist you in all phases of your migration to Exchange Server 2016 such as planning high availability system topology for an on-premises, Microsoft cloud connected or hybrid environment; CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V strategy; specifying storage capacity required for your virtual machines, mailbox databases and logs; setting up HLB for fault-tolerant CAS services; planning, building and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; performing client integration with Office desktop or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).
Consulting IT Support Outsourcing
CIO Outsourcing Engineer
Progent is structured to deliver in-depth online consulting for all major technical areas common to today’s small company IT systems and offers a variety of vital, on-demand support services such as a part-time Chief Information Officer to offer senior-level IT design and negotiating skills, a Call Center for help desk services, 24x7 remote monitoring, spam/virus filtering as an outside-the-firewall service, best-practices project management for major projects such as site relocations orOS migrations, connectivity experts for designing fast and reliable network infrastructure, certified security specialists to ensure information protection and regulatory compliance, disaster recovery experts to design and document business continuity strategies, and software programmers to create, customize, or repair business application programs.
Teleworker Data Protection Online Help
Professionals Offsite Workforce Data Protection
Progent can assist small and medium-size organization to design, configure, validate and maintain backup systems for teleworkers.
Power BI Data Prep Programming Company
Contract Programming Power BI Reports
Progent's Power BI experts can help you to design, deploy, manage, update or troubleshoot your Power BI solution. Progent's database experts can assist you to prep your source data for Power BI visualizations. Progent can show you how to implement and administer an onsite, cloud, or hybrid architecture for Power BI.
Cisco Switch Small Business IT Consulting Group
Online Cisco Certified CCIE Small Business IT Outsourcing Group
Progent can provide rapid remote access to Cisco-certified CCIE networking consultants. Progent's CCIE engineers can connect to your environment via advanced remote support utilities to provide quick and economical analysis and repair of urgent network infrastructure problems.
24-7 Remote Support Services Citrix VDI
Technology Professional Citrix virtual Windows desktops
Citrix has developed a comprehensive family of products that provide enterprise-class manageability, scalability, and responsiveness for virtualizing servers and for centralized distribution of virtual Windows desktops and applications. For distributing virtualized Windows desktops and applications, Citrix has developed Citrix XenDesktop and XenApp. For creating and administering virtual servers, Citrix has developed XenServer and Citrix Essentials for Microsoft Hyper-V. Progent's Citrix-certified consultants can assist your company to assess the strategic advantages of Citrix technology and show you how to plan, validate, deploy, optimize, and maintain Citrix virtualization platforms.
Internet Security and Acceleration Server 2006 Remote Consulting
ISA Server 2006 Specialists
Application Publishing with Internet Security and Acceleration Server 2006 provides more protection of intranet applications while supporting enhanced efficiency by making these applications available to authorized remote or mobile users. Internet Security and Acceleration Server 2006 helps guard business applications, services, and data throughout all network layers with stateful packet inspection and comprehensive publishing tools. Progent's Microsoft-certified ISA Server experts can show you how to plan, deploy, configure, and maintain Internet Security and Acceleration Server on your system so that your company benefits from a highly functional and affordable balance of security, productivity, and performance.
Les Kent has a 35-year track record of successful technology integration, business management, sales, and operations. He has demonstrated a knack for developing sophisticated information technology solutions in his roles as as a network architect, software developer, project manager, deployment consultant, and troubleshooter for small businesses, new ventures, and major enterprises.
Specialist UNIX
Remote Services Solaris
Progent's Sun Solaris platform support experts provide small and mid-size companies and software developers support for administering and supporting Sun Solaris environments that coexist with Microsoft-powered networks. Progent can give your business contact with Sun Solaris experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISM certification. This broad range of expertise provides you with an easy one-stop source to help you create and manage a protected and reliable cross-platform connectivity and communications solution that allows Sun Solaris and Microsoft interoperability by combining MS Windows with major versions of UNIX such as Apple Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, BSD, SCO, and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms including RedHat, SUSE, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.
Outsourcing Exchange 2019 Upgrade
Engineers Exchange 2019 Disk Availability Group
Progent can assist your organization in any phase of your migration to Exchange 2019 such as configuring Windows Server 2019 as a host for Exchange; planning high availability (HA) architecture for an on-premises, cloud-based or hybrid deployment; moving mailboxes; designing and configuring Hyper-V virtualization; setting up hardware load balancing (HLB); building Database Availability Groups (DAGs) with MCDB solid-state caching; setting up Skype for Business 2019 for cloud voicemail; setting up collaboration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft Office 365; and setting up Outlook clients.
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