Expanding your remote workforce may have a significant effect on network architecture, cybersecurity, and corporate culture. Progent has two decades of experience assisting businesses of all sizes to plan, deploy, manage, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Tucson organization to select the right tools and follow best practices in creating and operating a secure virtual office ecosystem for teleworkers that facilitates collaboration and delivers top value. Progent offers services that go from on demand expertise for helping you over occasional IT bottlenecks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent can help Tucson, Arizona companies to with any aspect of building a high-functioning work-at-home ecosystem by providing network infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk outsourcing, security and compliance, backup/restore solutions, and streamlined management.

Help Desk Call Center Services for Remote Workers
A sudden, enterprise-wide transition to a from-home business model, which might be activated by a pandemic or as a component of a disaster recovery/business continuity preparedness plan, can overwhelm even a high-performing in-house Support Desk. Progent's Call Center services allow organizations of any size to outsource or augment their Help Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk support services leverage Progent's extensive network of online technical support experts combined with world-class ticketing and follow-up technology to provide an affordable, advanced Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 PC support from help requests through ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables at-home employees to check or revise the status of their current trouble tickets, enter information, and upload screenshots and attachments. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop support rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT specialists to resolve complex issues. To learn more, see Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Desk Augmentation Service allows your company to supplement your current Help Desk organization by splitting responsibilities for Help Desk Call Center services seamlessly between your regular support staff and Progent's nationwide pool of desktop support technicians and subject matter specialists. Progent's shared Support Desk service is based on a co-sourcing support solution based on the number one professional services automation platform for handling service requests and trouble tickets, assigning ownership, tracking progress, and generating reports. To find out how Progent's Call Center Augmentation Services can enable your business to deliver world-class IT support to your at-home employees, refer to Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing an efficient telecommuter environment for your Tucson, Arizona company, phone 1-800-993-9400 or go to Contact Progent.

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