Enlarging your telecommuter workforce may have a significant effect on IT architecture, cybersecurity, and corporate processes. Progent has two decades of experience helping small and mid-size businesses to plan, deploy, manage, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Tucson company to select the right technologies and follow best practices in building and maintaining a secure virtual office solution for teleworkers that promotes teamwork and delivers maximum business value. Progent can provide support services ranging from on demand expertise for getting you over challenging technical roadblocks to comprehensive project management to help you successfully complete mission-critical tasks.

Progent can help Tucson, Arizona organizations to succeed with any facet of building a high-performing work-at-home environment by providing infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk augmentation, data security, data protection solutions, and streamlined management.

Help Desk Support for At-Home Workers
A sudden, enterprise-wide transition to a telecommuter workforce, which might be motivated by a pandemic or as a component of a business continuity plan, can overwhelm even a well-staffed in-house Call Center. Progent's Call Center services make it possible for organizations of any size to outsource or expand their Help Desk with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center services utilize Progent's extensive team of remote technical support specialists combined with enterprise-class trouble ticketing and tracking technology to offer an affordable, modern Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 desktop support from service requests to trouble ticket generation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal enables from-home workers to check or edit the status of their current trouble tickets, enter details, and upload screenshots and relevant files. Desktop support services are delivered at a significant discount off Progent's ordinary Level 1 technical support rates, and Progent offers optional rapid escalation to Level 2 and Level 3 support specialists to deal with complex issues. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Center Augmentation Service enables you to expand your existing Support Desk team by splitting delivery of Call Desk services seamlessly between your in-house support staff and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's shared Help Desk service is based on a collaborative support model based on the number one PSA platform for handling service requests and trouble tickets, establishing ownership, tracking progress, and producing management reports. For information about how Progent's Call Desk Supplementation Services can help your business to provide best-in-class desktop support to your at-home employees, go to Progent's Help Desk Call Center augmentation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining an efficient telecommuter solution for your Tucson, Arizona company, call 1-800-993-9400 or visit Contact Progent.