Tucson At Home Workforce Connectivity Consulting Company
Call Desk Augmentation and Outsourcing Consultants
Enlarging your remote workforce may have a significant impact on IT architecture, security, and corporate workflows. Progent has 20 years of experience helping businesses of all sizes to plan, configure, administer, optimize, and debug IT environments that incorporate work-from-home employees. Progent can assist your Tucson company to pick the appropriate technologies and adhere to leading practices in creating and maintaining a safe virtual solution for telecommuters that promotes teamwork and delivers top business value. Progent can provide support services ranging from as-needed expertise for getting you past occasional IT roadblocks to full project management or co-management to help you carry out mission-critical initiatives.
Progent can help Tucson, Arizona organizations to with any facet of creating a high-performing work-from-home ecosystem by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk services, security and compliance, backup/restore solutions, and centralized management.
Help Desk Support for Remote Workers
A fast, company-wide switchover to a telecommuter business model, which could be activated by a pandemic or as part of a business continuity process, can overstretch even the most efficient in-house Call Center. Progent's Call Center services allow organizations to outsource or supplement their Help Desk Call Center with Progent's online Technical Response Center services.
- Progent's Standard Call Desk services leverage Progent's extensive team of online IT support experts along with world-class ticketing and follow-up technology to provide an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 desktop technical support from initial help requests through trouble ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows from-home workers to monitor or update the status of their current trouble tickets, enter details, and upload screenshots or attachments. Support services are provided at a substantial discount off Progent's ordinary Level 1 desktop support rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT specialists to resolve complex problems. For details, go to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Call Center Supplemental Service enables you to supplement your existing Call Center team by splitting delivery of Support Desk services seamlessly between your regular support personnel and Progent's nationwide pool of PC support engineers and subject matter specialists. Progent's co-managed Call Center service is based on a collective support model utilizing the leading professional services automation tool for managing service requests and ticketing, establishing responsibility, tracking progress, and producing management reports. To find out how Progent's Call Center Augmentation Services can help your company to deliver world-class desktop support to your telecommuters, refer to Progent's Help Desk Call Center supplementation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing an efficient telecommuter environment for your Tucson, Arizona organization, call
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Urgent Microsoft Expert Exchange Server 2000 Consultant
Exchange 2000 Upgrade Migration Consulting
Progent is among the most expert information technology support firms for creating email and messaging solutions based on Exchange 2000. Progent is skilled in helping small and mid-size businesses get all the benefits of Microsoft Exchange 2000 under common scenarios including updating from Exchange 5.5, moving from an ISP-based or POP3 e-mail system, and using managed services for your Exchange 2000 Server support.
IT Outsource PC Desktop
Microsoft Desktop On-site Technical Support
Progent can provide a variety of affordable online and on-premises support services to help you to configure, administer, and troubleshoot workstations and handhelds powered by Windows, Apple macOS/OS X, Apple iOS, Google Android, or Linux.
Notebook VPN Configure
Repair Notebook VPN
Progent's remote access and wireless synchronization specialists can help your business to design and deploy connectivity solutions for off-site desktops, notebooks, and smartphones so they integrate tightly with your IT network, enabling your business to optimize the productivity of your remote workforce.
Active Directory Consulting Services
24x7 Active Directory On-site Support
Windows Active Directory demands significant practical experience to configure optimally across a large corporation. Progent’s Microsoft Premier engineers are skilled in designing, deploying, and supporting complex Enterprise AD projects. Progent’s areas of proven competence with Windows Server Active Directory include replication problems, multi-domain partition design, correcting corrupted AD objects, cleaning up legacy beta version configuration objects in production Active Directory systems, and fixing failed configurations of Active Directory and Active Directory-integrated applications.
Configuration Manager Computer Consultancy Group
VMware Workspace ONE Small Business IT Outsourcing Firm
Progent's Microsoft-certified engineers can assist you to streamline desktop PC software update deployment by providing expertise with management tools that include System Center Configuration Manager 2007, Systems Management Server, and Windows Server Update Services.
Amazon MWS Development Company
Amazon Marketplace Web Service development training Coder
Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating key sales activities including listings, orders, payments, fulfillment, and reports. By leveraging Amazon's vast online selling environment and automating their sales processes, vendors can expand their reach, lower their cost of sales, improve response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development staff and provide programming, workflow integration, project management support, and mentoring so you can cut development time and get to market quickly.
Biggest Whitepaper IT Outsourcing
Small Business IT Outsourcing Article
Progent’s IT outsourcing packages offer budget-friendly network support for mid-size companies. Whether it involves planning system architecture, creating an internal Help Desk or using an outside one, deploying a new e-mail platform, monitoring your network, or building an on-line eCommerce solution, outsourcing your network engineering services can smooth out expenses and eliminate risks, allowing IT service budgets to increase in a more moderate and controlled manner than is feasible by amassing a large, knowledgeable in-house network support organization. Progent’s Outsourcing White Paper and flyers tell you how Progent can help you create a protected and robust network foundation for your critical Windows-based applications such as Windows 2008, Microsoft Exchange Server 2007, and Microsoft SQL Server 2008.
Consulting Companies Microsoft Office System
Microsoft Windows Small Business Computer Consulting Firms
Progent’s IT outsourcing packages provide budget-friendly network support for small businesses. Whether it involves planning system architecture, creating an in-house Help Desk or using an outside one, deploying a new email system, monitoring your system, or developing an on-line business solution, outsourcing your network engineering services can contain expenses and minimize uncertainties, allowing IT support expenses to increase in a more linear and manageable manner than is feasible by building up a bulky, knowledgeable internal IT organization. Progent’s Outsourcing White Paper and flyers show how Progent can help you create a secure and robust system architecture for your vital business software based on Windows such as Microsoft Office XP, Microsoft Office 2003, and Office 2000.
Outsourcing Aironet 1700 Access Point
Immediate Aironet 3800 Access Point Onsite Technical Support
Progent's Cisco certified wireless networking experts offer economical remote and on-premises support for both legacy and modern 802.11ac Aironet Wi-Fi access points (APs) and Progent can help your business to design and maintain Wi-Fi environments that include indoor and outside/industrial Aironet APs.
SMS Server 2003 Upgrade Computer Consultants
Best Systems Management Server Configuration
Progent’s Microsoft certified consultants provide small and mid-size companies enterprise-class consulting services for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's solution for change and configuration management. SMS 2003, a component of Microsoft System Center 200, allows companies to deliver critical applications quickly and automatically to appropriate workers, reduce software costs and stay compliant by understanding usage profiles, improve Windows protection by improving your awareness of vulnerability and by installing targeted updates, manage your mobile workforce through industry standards independent of connection or geography, and reduce operational costs by fully exploiting the administrative functions incorporated into Windows. Progent’s SMS consulting professionals can help you use SMS economically for automated software and application deployment, security patch control, and asset tracking management including program and appliance inventory.
Windows 10 Security Computer Consultants
Expert Microsoft Certified Windows 10 Microsoft Deployment Toolkit Specialists
Progent's Windows consulting experts can assist businesses of any size to assess Windows 10 or to migrate to Windows 10 from an earlier version of Windows. Remote and on-premises assessment and upgrade services for Windows 10 offered by Progent's experts include ROI estimates, project management, application compatibility testing, pilot systems, virtualization architecture, Cloud and hybrid solutions, mobile device management, telecommuter connectivity, data and identity security, automated provisioning and administration, network optimization, wired/wireless convergence, business continuity planning, custom training for network management staff and users, and ongoing technical help.
Microsoft, Cisco and Security Certified Experts Service Reports IT Services
24-7 Service Reports Network Engineer
Progent uses an enterprise-class service reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local support organizations who offer minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation transmitted by every staff member to every customer. The discipline of detailing and archiving service activity results in more efficient support and avoids a variety of typical problems such as when a support customer is virtually held hostage to a consultant who won’t let go of vital service information.
Amazon MWS development Engineer
Amazon Marketplace Web Service development Integration Companies
Amazon Marketplace Web Service is an integrated collection of APIs that enables Amazon sellers to improve the efficiency of their operations by automating crucial sales functions such as listings, orders, payments, fulfillment, and finances. By leveraging Amazon's extensive online selling environment and automating their sales processes, merchants can expand their market, reduce their cost of sales, improve reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service developers can work with your development staff and provide application programming, workflow integration, project management support, and mentoring so you can cut development time and costs and expedite your ROI.
24/7 Microsoft Certified Expert Exchange 2013 DLP Technology Consulting
24-7 Remote Technical Support Exchange 2013 Unified messaging
Exchange 2013 incorporates major improvements to the capabilities of its predecessor Exchange Server 2010 and delivers powerful innovations as well as a revamped structure. These enhancements favorably impact key IT areas like manageability, availability, security and compliance, cost of ownership, teamwork, expandability, throughput, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consulting professionals can assist your organization to evaluate the potential advantages of upgrading to Exchange Server 2013, design an efficient validation and deployment strategy, and educate your IT staff to manage your Exchange Server 2013 environment. Progent also offers affordable online consulting and support and management services for Microsoft Exchange 2013.
Small Office IT Consultants Microsoft Office 2003
Design Consultant Microsoft Office System
Progent’s IT outsourcing services offer budget-friendly network consulting for small businesses. Whether it involves planning network architecture, creating an internal Help Desk or using an outside one, rolling out a new email system, monitoring your network, or building a web-based business solution, outsourcing your IT technical services can reduce expenses and eliminate risks, allowing network support budgets to increase in a more moderate and controlled fashion than is feasible by assembling a large, all-purpose in-house IT staff. Progent’s Outsourcing White Paper and datasheets explain how Progent can enable you to create a secure and highly available system architecture for your vital business software powered by Windows such as Office XP, Microsoft Office 2003, and Office 2000.
IP Address Management Integration
Automatic Network Topology Diagrams Specialists
Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their networking hardware like switches, firewalls, and access points as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating complex management processes, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating devices that require important software patches, or resolving performance issues.
24 Hour Consulting ISA 2004 Standard Edition Server
24 Hour Internet Security and Acceleration Server Consultant Services
Progent's Microsoft-certified ISA Server 2004 consulting experts have long experience with Internet Security and Acceleration Server configuring Microsoft ISA Server-based security solutions for information systems with many sites, mobile users, and mission-critical web applications. Progent's ISA Firewall experts can help your company in planning and implementing a configuration of ISA 2000 Server or ISA 2004 Server that meets your network security requirements without overly restricting your network productivity. Progent's consultants can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any later versions of Internet Security and Acceleration Server.
Immediate Windows Server 2016 Disaster Recovery Planning Remote Technical Support
Windows Server 2016 Software Load Balancing Online Technical Support
Progent's Windows Server 2016 disaster recovery/business continuity consultants can assist your organization to design a disaster recovery system built around Microsoft's most advanced Failover Clustering tools such as Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class storage clusters using low-cost hardware, Virtual Machine Load Balancing for improving the speed and fault-tolerance of Failover Clusters while reducing TCO and management overhead, and Cloud Witness for fast, economical creation of a failover cluster quorum arbitration point.
Emergency Security Consulting Group Progent's Management
Progent's Management Team Small Business Network Consulting Firm
Progent's management team consists of industry veterans with years of background providing computer consulting services, technical support, and long-term IT planning to organizations ranging in size from startups to Fortune 500 companies. Great support requires great personnel, and Progent is proud to have put together a management team able to provide businesses with the best service value available anywhere.
Specialists Online Microsoft Office Training
Top Rated System Repair Live Online Office 365 Training
Progent's virtual classroom webinars offer small businesses the affordability, simplicity, and flexibility of online learning and the proven training methods of expert instructors who employ sophisticated collaboration software to reproduce real-time, participatory learning environments. Progent can provide webinar education for popular desktop software including components of Microsoft Office suite such as Microsoft Office Excel, Word, PowerPoint, and Project: Dynamics business accounting and management software such as MS Dynamics GP (Great Plains); as well as additional leading desktop applications like Photoshop, Adobe Acrobat Writer, and Crystal Reports.
Expert Microsoft Certified Exchange 2000 Server Upgrade Support and Help
Immediate Setup and Support Exchange 2000 Server
Progent is among the most expert network consulting companies for creating email and messaging solutions based on Exchange 2000 Server. Progent specializes in helping small and mid-size businesses get all the advantages of Exchange 2000 under typical scenarios including updating from Microsoft Exchange 5.5, moving from an ISP-based or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 Server administration.
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