Enlarging your remote workforce may have a significant impact on IT architecture, security, and corporate workflows. Progent has 20 years of experience helping businesses of all sizes to plan, configure, administer, optimize, and debug IT environments that incorporate work-from-home employees. Progent can assist your Tucson company to pick the appropriate technologies and adhere to leading practices in creating and maintaining a safe virtual solution for telecommuters that promotes teamwork and delivers top business value. Progent can provide support services ranging from as-needed expertise for getting you past occasional IT roadblocks to full project management or co-management to help you carry out mission-critical initiatives.

Progent can help Tucson, Arizona organizations to with any facet of creating a high-performing work-from-home ecosystem by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk services, security and compliance, backup/restore solutions, and centralized management.

Help Desk Support for Remote Workers
A fast, company-wide switchover to a telecommuter business model, which could be activated by a pandemic or as part of a business continuity process, can overstretch even the most efficient in-house Call Center. Progent's Call Center services allow organizations to outsource or supplement their Help Desk Call Center with Progent's online Technical Response Center services.

  • Progent's Standard Call Desk services leverage Progent's extensive team of online IT support experts along with world-class ticketing and follow-up technology to provide an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 desktop technical support from initial help requests through trouble ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows from-home workers to monitor or update the status of their current trouble tickets, enter details, and upload screenshots or attachments. Support services are provided at a substantial discount off Progent's ordinary Level 1 desktop support rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT specialists to resolve complex problems. For details, go to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Center Supplemental Service enables you to supplement your existing Call Center team by splitting delivery of Support Desk services seamlessly between your regular support personnel and Progent's nationwide pool of PC support engineers and subject matter specialists. Progent's co-managed Call Center service is based on a collective support model utilizing the leading professional services automation tool for managing service requests and ticketing, establishing responsibility, tracking progress, and producing management reports. To find out how Progent's Call Center Augmentation Services can help your company to deliver world-class desktop support to your telecommuters, refer to Progent's Help Desk Call Center supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing an efficient telecommuter environment for your Tucson, Arizona organization, call 1-800-993-9400 or refer to Contact Progent.

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