Enlarging your remote workforce may have a major impact on IT infrastructure, cybersecurity, and company workflows. Progent has 20 years of experience assisting SMBs to design, deploy, administer, optimize, and debug IT networks that incorporate a remote workforce. Progent can assist your Vancouver company to pick the right tools and follow best practices in creating and maintaining a secure virtual office ecosystem for teleworkers that promotes teamwork and returns top business value. Progent can provide support services that go from as-needed guidance for getting you past occasional technical bottlenecks to full project management to help you carry out mission-critical initiatives.

Progent can help Vancouver, British Columbia businesses to succeed with any facet of creating a high-performing telecommuting ecosystem by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk augmentation, security monitoring, backup/restore solutions, and centralized management.

VoIP Integration for Remote Workers
Extending the business phone environment to accommodate telecommuters is vital to maintaining an effective work-at-home solution. A broad range of cloud-based IP voice platforms are popular with small and mid-size businesses to support telecommuters. Many enterprises depend on Cisco's current or legacy platforms for VoIP management. Progent can assist organizations of all sizes to design or maintain a telecommuter VoIP service that delivers the versatility, convenience and security required for teleworkers. Progent's Cisco-certified CCIE IP Voice consultants offer high-level support to assist businesses tune their existing Cisco VoIP environments to handle an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends advanced IP telephony capabilities to devices like IP phones, media processing platforms, Voice over IP gateways, and mixed media software deployed throughout the network. Unified Communications Manager supports additional mixed media services like messaging, video conferencing, and customer interaction networks. For more information about Progent's Cisco Unified CM or CUCM expertise, refer to Cisco Unified CM expertise.
  • CallManager is Cisco's legacy call-processing agent and has been replaced by Cisco Unified CM or CUCM. Progent's consultants can assist your company to maintain your current CallManager deployment or upgrade smoothly to Cisco's modern IP telephony solutions. To find out about Progent's support services for CallManager and Cisco's other legacy VoIP platforms, visit CallManager consulting.
  • Cisco IP Gateways enable integration with PSTN networks and with users operating outside the corporate firewall like at-home workers. Progent offers expert support for Cisco's legacy IP gateways including the UC520, UC540 and UC560 product lines and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration consulting.
  • Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to expand your wide area network architecture to work with these solutions and deliver online integration and debugging expertise.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing a productive work-from-home solution for your Vancouver, British Columbia company, call 1-800-993-9400 or visit Contact Progent.



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