Expanding your remote workforce can have a significant impact on network infrastructure, security/compliance, and company processes. Progent has two decades of background helping businesses of all sizes to plan, deploy, administer, optimize, and debug IT environments that support at-home workers. Progent can help your Albuquerque organization to select the appropriate tools and adhere to best practices in building and maintaining a secure virtual solution for telecommuters that promotes collaboration and returns maximum value. Progent offers support services ranging from as-needed guidance for getting you past challenging technical bottlenecks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent's consultants can help Albuquerque, New Mexico organizations to with any facet of building a high-performing work-at-home ecosystem by providing network infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud connectivity, helpdesk augmentation, endpoint security, backup/restore solutions, and unified management.

VoIP Integration for Teleworkers
Expanding the company phone system to accommodate telecommuters is vital to supporting an effective work-at-home solution. A broad range of cloud-based IP voice platforms are used by small and mid-size businesses to server telecommuters. Many enterprises depend on Cisco's modern or older products for VoIP solutions. Progent can help organizations of any size to design or maintain a remote IP voice environment that delivers the versatility, convenience and security needed for remote users. Progent's Cisco-certified CCIE IP Voice experts can provide advanced support to assist organizations optimize their existing Cisco IP voice systems to support a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends advanced IP telephony features to devices such as VoIP phones, media processing platforms, Voice over IP gateways, and multimedia applications deployed throughout the network. Unified Communications Manager manages additional mixed media services such as unified messaging, voice/video conferencing, and customer interaction networks. For more information about Progent's Unified Communications Manager support, refer to Cisco Unified CM consultants.
  • Cisco CallManager is Cisco's legacy call-processing software and has been superseded by CUCM. Progent's consultants can help your company to support your current CallManager deployment or migrate efficiently to Cisco's current IP telephony products. To learn about Progent's support services for Cisco CallManager and Cisco's other early VoIP products, see Cisco CallManager expertise.
  • Cisco IP Gateways enable connectivity with PSTN networks and with users working outside the corporate firewall such as at-home workers. Progent offers expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 products and for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Other VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to update your WAN infrastructure to support these VoIP solutions and deliver as-needed deployment and troubleshooting expertise.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and managing a productive telecommuter environment for your Albuquerque, New Mexico organization, call 1-800-993-9400 or refer to Contact Progent.



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