Expanding your telecommuter workforce may have a major impact on network architecture, security/compliance, and corporate processes. Progent has 20 years of background helping SMBs to plan, deploy, manage, optimize, and debug IT networks that incorporate a remote workforce. Progent can assist your Fort Wayne organization to pick the appropriate technologies and follow leading practices in building and maintaining a safe virtual office ecosystem for teleworkers that promotes teamwork and returns maximum value. Progent can provide support services ranging from as-needed guidance for helping you past occasional technical bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent can help Fort Wayne, Indiana organizations to with any aspect of building a high-functioning work-at-home ecosystem by providing infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk augmentation, security monitoring, data protection solutions, and streamlined management.

VoIP Integration for Telecommuters
Extending the company phone system to accommodate telecommuters is critical to maintaining an effective at-home workforce. A variety of cloud-based digital PBX platforms are used by SMBs to support telecommuters. Many enterprises rely on Cisco's current or older products for IP voice management. Progent can assist organizations of all sizes to plan or maintain a remote VoIP environment that delivers the flexibility, transparency and security required for telecommuters. Progent's Cisco-certified CCIE Voice consultants offer high-level support to help organizations optimize their current Cisco IP voice environments to support a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends advanced telephony features to devices such as VoIP phones, media processing products, Voice over IP gateways, and multimedia software deployed throughout the network. Unified Communications Manager supports additional mixed media services such as unified messaging, voice/video conferencing, and customer interaction networks. For more information about Progent's Unified Communications Manager expertise, visit Cisco Unified CM consultants.
  • Cisco CallManager is Cisco's legacy call-processing software and has been replaced by CUCM. Progent's consultants can assist your company to support your existing CallManager environment or migrate efficiently to Cisco's current IP telephony products. To find out about Progent's support services for Cisco CallManager and Cisco's other legacy IP voice platforms, refer to CallManager consulting.
  • Cisco IP Gateways provide connectivity with PSTN networks and with users operating beyond the corporate perimeter such as at-home workers. Progent offers consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 product lines as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration consulting.
  • Additional VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your WAN infrastructure to support these solutions and provide as-needed configuration and troubleshooting services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and maintaining an efficient telecommuter environment for your Fort Wayne, Indiana organization, call 1-800-993-9400 or visit Contact Progent.

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