Expanding your remote workforce can have a major effect on IT infrastructure, cybersecurity, and company processes. Progent has two decades of experience helping businesses of all sizes to plan, deploy, administer, optimize, and debug IT environments that support a remote workforce. Progent can help your Harrisburg company to select the appropriate technologies and adhere to leading practices in creating and maintaining a secure virtual ecosystem for teleworkers that facilitates teamwork and delivers top business value. Progent can provide support services that go from on demand expertise for helping you past challenging IT bottlenecks to full project management to help you successfully complete mission-critical initiatives.

Progent can help Harrisburg, Pennsylvania companies to succeed with any facet of creating a high-functioning work-at-home environment by delivering infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk outsourcing, security monitoring, data protection solutions, and unified management.

VoIP Solutions for Remote Workers
Expanding the company PBX environment to include remote users is critical to maintaining an effective at-home workforce. A variety of cloud-based VoIP products are popular with SMBs to support teleworkers. Many larger organizations rely on Cisco's current or legacy platforms for VoIP management. Progent can assist organizations of all sizes to plan or maintain a remote VoIP environment that provides the flexibility, convenience and security needed for teleworkers. Progent's Cisco-certified CCIE IP Voice consultants offer high-level support to assist businesses optimize their existing Cisco VoIP systems to handle a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends advanced IP telephony features to devices like VoIP phones, media processing products, Voice over IP gateways, and mixed media applications deployed throughout the network. Unified Communications Manager manages additional mixed media services like unified messaging, voice/video conferencing, and team collaboration networks. For more information about Progent's CUCM support, refer to Cisco Unified CM consulting services.
  • Cisco CallManager is Cisco's legacy call-processing agent and has been replaced by CUCM. Progent can help you to support your current CallManager environment or upgrade efficiently to Cisco's current IP telephony solutions. To learn about Progent's expertise for Cisco CallManager and Cisco's other early IP voice products, refer to CallManager consulting services.
  • Cisco IP Gateways enable connectivity with PSTN networks and with users operating beyond the corporate perimeter such as at-home workers. Progent can provide consulting expertise for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 product lines as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration consulting.
  • Other VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to enhance your WAN architecture to work with these VoIP solutions and provide as-needed deployment and troubleshooting expertise.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining an efficient telecommuter solution for your Harrisburg, Pennsylvania company, phone 1-800-993-9400 or visit Contact Progent.



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