Expanding your at-home workforce can have a significant effect on network infrastructure, security, and company culture. Progent has two decades of background assisting businesses of all sizes to design, deploy, manage, tune, and debug IT environments that incorporate at-home workers. Progent can assist your Irving company to select the right technologies and adhere to leading practices in building and operating a secure virtual ecosystem for telecommuters that promotes collaboration and delivers maximum business value. Progent offers services ranging from as-needed guidance for getting you over occasional IT roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent can help Irving, Texas organizations to succeed with any facet of building a high-functioning work-at-home ecosystem by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk outsourcing, data security, data protection solutions, and unified management.

IP Voice Integration for Teleworkers
Extending the company phone environment to include remote users is critical to supporting a productive at-home workforce. A broad range of cloud-based digital PBX platforms are popular with small and mid-size businesses to server telecommuters. Many enterprises rely on Cisco's modern or older products for VoIP solutions. Progent can help organizations of all sizes to plan or maintain a telecommuter VoIP environment that delivers the versatility, transparency and security needed for teleworkers. Progent's Cisco-certified CCIE Voice experts can provide advanced support to help organizations tune their existing Cisco IP voice systems to handle an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers advanced telephony capabilities to devices like VoIP phones, media processing products, Voice over IP gateways, and multimedia software used throughout the network. CUCM supports other combined media services like unified messaging, video conferencing, and team interaction networks. For details about Progent's Cisco Unified CM or CUCM support, refer to CUCM consulting services.
  • Cisco CallManager is Cisco's legacy call-processing agent and has been replaced by Cisco Unified CM or CUCM. Progent can assist you to maintain your current CallManager deployment or upgrade efficiently to Cisco's modern IP telephony products. To learn about Progent's support services for CallManager and Cisco's other early VoIP products, visit Cisco CallManager expertise.
  • Cisco IP Gateways provide integration with public telephony networks and with clients working beyond the corporate firewall such as telecommuters. Progent can provide consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 product lines as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Other VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to expand your WAN infrastructure to support these solutions and provide on-demand configuration and troubleshooting expertise.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining a productive work-from-home solution for your Irving, Texas organization, phone 1-800-993-9400 or refer to Contact Progent.