Expanding your telecommuter workforce may have a major effect on IT infrastructure, cybersecurity, and corporate workflows. Progent has 20 years of experience helping small and mid-size businesses to design, configure, manage, optimize, and debug IT networks that support work-from-home employees. Progent can assist your Spokane organization to pick the appropriate tools and adhere to best practices in creating and operating a secure virtual office solution for teleworkers that promotes teamwork and delivers top value. Progent offers services that go from on demand expertise for helping you past occasional technical roadblocks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent can help Spokane, Washington organizations to succeed with any aspect of creating a high-performing work-at-home ecosystem by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk augmentation, security and compliance, data protection solutions, and unified management.

VoIP Solutions for an At-Home Workforce
Extending the business phone environment to include telecommuters is critical to supporting a productive work-at-home solution. A variety of cloud-based digital PBX products are popular with small and mid-size businesses to support remote users. Many enterprises depend on Cisco's modern or legacy platforms for IP voice management. Progent can help businesses of any size to design or tune a telecommuter VoIP service that provides the flexibility, transparency and protection needed for teleworkers. Progent's Cisco-certified CCIE IP Voice experts offer high-level support to assist organizations optimize their current Cisco IP voice systems to handle a growing at-home workforce.

  • Cisco Unified Communications Manager (CUCM) delivers enterprise IP telephony features to devices such as IP phones, media processing platforms, Voice over IP gateways, and mixed media applications deployed throughout the network. CUCM supports other mixed media services like messaging, video conferencing, and customer collaboration networks. For more information about Progent's CUCM expertise, visit Cisco Unified CM consultants.
  • CallManager is Cisco's earlier call-processing agent and has been replaced by Cisco Unified CM. Progent's consultants can assist your company to maintain your current CallManager deployment or upgrade smoothly to Cisco's modern IP telephony products. For details about Progent's support services for Cisco CallManager and Cisco's other older VoIP products, see Cisco CallManager expertise.
  • Cisco IP Gateways provide connectivity with PSTN networks and with users operating beyond the corporate firewall such as telecommuters. Progent can provide consulting expertise for Cisco's legacy IP gateways like the UC520, UC540 and UC560 series as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
  • Additional VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your WAN architecture to support these VoIP solutions and provide as-needed integration and troubleshooting expertise.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and maintaining a productive work-from-home environment for your Spokane, Washington organization, phone 1-800-993-9400 or refer to Contact Progent.