Enlarging your remote workforce may have a major effect on IT architecture, security/compliance, and company workflows. Progent has 20 years of experience assisting small and mid-size businesses to design, deploy, manage, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Spokane company to pick the right technologies and adhere to best practices in creating and maintaining a safe virtual office ecosystem for telecommuters that facilitates teamwork and delivers maximum value. Progent can provide services ranging from on demand guidance for getting you past challenging technical bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent's consultants can assist Spokane, Washington businesses to succeed with any aspect of building a high-performing work-at-home ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk outsourcing, security and compliance, data protection solutions, and centralized management.

VoIP Integration for Teleworkers
Extending the corporate PBX environment to accommodate remote users is critical to supporting an effective work-at-home solution. A broad range of cloud-based IP voice platforms are used by small and mid-size businesses to server teleworkers. Many enterprises depend on Cisco's modern or legacy products for VoIP solutions. Progent can help businesses of any size to plan or maintain a telecommuter VoIP service that delivers the flexibility, transparency and protection required for telecommuters. Progent's Cisco-certified CCIE Voice experts can provide advanced support to assist businesses optimize their current Cisco VoIP environments to handle an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers advanced telephony features to devices such as IP phones, media processing platforms, Voice over IP gateways, and multimedia software used throughout the network. CUCM manages additional mixed media services like messaging, video conferencing, and customer collaboration networks. For details about Progent's CUCM support, visit CUCM consulting services.
  • CallManager is Cisco's legacy call-processing agent and has been superseded by CUCM. Progent can help your company to support your current CallManager deployment or upgrade efficiently to Cisco's current IP telephony products. To learn about Progent's expertise for Cisco CallManager and Cisco's other legacy IP voice products, see CallManager expertise.
  • Cisco IP Gateways provide integration with PSTN networks and with clients working beyond the corporate perimeter such as at-home workers. Progent offers consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 series as well as for modern Cisco SIP gateways. See Cisco SIP gateway configuration expertise.
  • Other VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to expand your WAN architecture to work with these solutions and deliver as-needed integration and debugging expertise.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and managing an efficient telecommuter environment for your Spokane, Washington organization, call 1-800-993-9400 or refer to Contact Progent.

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