Enlarging your remote workforce may have a major effect on IT architecture, security/compliance, and company workflows. Progent has 20 years of experience assisting small and mid-size businesses to design, deploy, manage, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Spokane company to pick the right technologies and adhere to best practices in creating and maintaining a safe virtual office ecosystem for telecommuters that facilitates teamwork and delivers maximum value. Progent can provide services ranging from on demand guidance for getting you past challenging technical bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent's consultants can assist Spokane, Washington businesses to succeed with any aspect of building a high-performing work-at-home ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk outsourcing, security and compliance, data protection solutions, and centralized management.

VoIP Integration for Teleworkers
Extending the corporate PBX environment to accommodate remote users is critical to supporting an effective work-at-home solution. A broad range of cloud-based IP voice platforms are used by small and mid-size businesses to server teleworkers. Many enterprises depend on Cisco's modern or legacy products for VoIP solutions. Progent can help businesses of any size to plan or maintain a telecommuter VoIP service that delivers the flexibility, transparency and protection required for telecommuters. Progent's Cisco-certified CCIE Voice experts can provide advanced support to assist businesses optimize their current Cisco VoIP environments to handle an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers advanced telephony features to devices such as IP phones, media processing platforms, Voice over IP gateways, and multimedia software used throughout the network. CUCM manages additional mixed media services like messaging, video conferencing, and customer collaboration networks. For details about Progent's CUCM support, visit CUCM consulting services.
  • CallManager is Cisco's legacy call-processing agent and has been superseded by CUCM. Progent can help your company to support your current CallManager deployment or upgrade efficiently to Cisco's current IP telephony products. To learn about Progent's expertise for Cisco CallManager and Cisco's other legacy IP voice products, see CallManager expertise.
  • Cisco IP Gateways provide integration with PSTN networks and with clients working beyond the corporate perimeter such as at-home workers. Progent offers consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 series as well as for modern Cisco SIP gateways. See Cisco SIP gateway configuration expertise.
  • Other VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to expand your WAN architecture to work with these solutions and deliver as-needed integration and debugging expertise.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and managing an efficient telecommuter environment for your Spokane, Washington organization, call 1-800-993-9400 or refer to Contact Progent.



An index of content::

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    Cisco has developed an extensive product line of routers including routers designed to deliver the security, bandwidth, and availability demanded by customers ranging from branch offices to global enterprises. Cisco routers feature support for redundancy, automatic failover, and redundant power for improved fault tolerance and network uptime. Progent can show you how to select and configure Cisco routers to establish a reliable infrastructure for your IT system and to make it economical to expand as you add new users, open new offices, install new services, extend your network to clients and partners, and manage a more mobile workforce. Progent can provide expertise in a variety of routers based on Cisco's IOS operating system, such as Cisco's 800 family of small office routers, Cisco 1800 and 3800 ISR routers, Cisco 1900 and 4000 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for wide area network edge environments, CRS Carrier Routing System for core Networks, plus older 3600 and 3700 Series Routers.

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    Progent's engineers can deliver a range of consulting services to help companies of all sizes to install, manage, and troubleshoot IT systems that include desktops, laptops, tablets, or smartphones based on Microsoft Windows 8.1. For enterprise customers, Progent's experienced project management consultants can help design and configure testing labs to evaluate Microsoft Windows 8.1 and develop and manage Windows 8.1 migration projects based on industry best practices.

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    Progent's certified database consultants can provide small and midsize businesses online DBA and programming services for popular RDBMS platforms including MS SQL Server, Oracle, MySQL, and Microsoft Access. Support services offered by Progent include software installation and configuration, database architecture and programming, administration services, replication and synchronization strategies, capacity planning, performance optimization, data migration, information security, backup/restore options, troubleshooting, and training.

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    Progent's CISSP-certified cybersecurity consultants can help businesses of any size with any aspect of IT security. Progent can create cost-effective security systems that protect a small office against modern malware attacks or Progent can design, configure, and monitor a comprehensive security strategy for hybrid networks that accommodate onsite, online, and mobile clients accessing IT resources spread over a mix of physical sites and public and private clouds.

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    Progent can assist your business in all facets of your migration to Microsoft Exchange 2016 including designing HA infrastructure for a local, cloud-based or hybrid deployment; CAL licensing compliance for Exchange Server and Windows Server 2012 R2+; migrating mailboxes; Windows Hyper-V design; specifying mass storage capacity required for your VMs, mailbox databases and log files; setting up hardware load balancing (HLB) for fault-tolerant client access services; planning, building and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; performing client integration with Office 2010 or greater or Office 365; and configuring Outlook on the web.

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    Progent's Microsoft-certified network engineers can assist your organization to determine the value of Exchange Server 2010 for your business and can assist your IT staff to design and implement an efficient upgrade to Exchange Server 2010 from Exchange Server 2003 or Microsoft Exchange 2007 Server that will offer quick return on investment by increasing your productivity, lowering the cost of equipment and support, streamlining administration, and integrating your key communications platforms.

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