Enlarging your remote workforce can have a major impact on IT infrastructure, cybersecurity, and corporate culture. Progent has two decades of experience assisting small and mid-size businesses to plan, configure, manage, tune, and troubleshoot IT environments that support at-home workers. Progent can help your Wichita organization to select the appropriate technologies and adhere to best practices in building and operating a safe virtual solution for telecommuters that promotes collaboration and delivers top business value. Progent offers services ranging from as-needed expertise for getting you past occasional technical bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent can help Wichita, Kansas companies to succeed with any aspect of building a high-functioning telecommuting ecosystem by delivering infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk augmentation, data security, backup/restore solutions, and streamlined management.

IP Voice Solutions for an At-Home Workforce
Extending the business PBX system to accommodate teleworkers is vital to supporting a productive work-at-home solution. A broad range of cloud-centric VoIP platforms are used by SMBs to server telecommuters. Many enterprises depend on Cisco's current or legacy platforms for VoIP solutions. Progent can help businesses of any size to plan or tune a remote IP voice service that provides the flexibility, convenience and security needed for remote users. Progent's Cisco-certified CCIE IP Voice consultants can provide advanced support to help organizations optimize their existing Cisco IP voice environments to support an expanding remote workforce.

  • Cisco Unified Communications Manager (CUCM) delivers advanced telephony capabilities to devices like IP phones, media processing platforms, Voice over IP gateways, and mixed media applications used throughout the network. Unified Communications Manager manages additional combined media services like messaging, video conferencing, and customer interaction networks. For more information about Progent's Unified Communications Manager expertise, visit Cisco Unified Communications Manager consultants.
  • CallManager is Cisco's earlier call-processing software and has been superseded by Cisco Unified CM. Progent's consultants can help you to support your current CallManager deployment or migrate smoothly to Cisco's current IP telephony solutions. To learn about Progent's support services for CallManager and Cisco's other early IP voice platforms, visit Cisco CallManager consulting.
  • Cisco IP Gateways enable connectivity with PSTN networks and with users working beyond the corporate firewall such as at-home workers. Progent can provide consulting expertise for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 product lines as well as for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Other VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to expand your WAN architecture to work with these VoIP solutions and provide as-needed integration and debugging services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and maintaining an efficient telecommuter environment for your Wichita, Kansas organization, call 1-800-993-9400 or visit Contact Progent.



An index of content::

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    If your business does not need immediate online help but expects to require technical services with your network in the near future, you can conserve time and money and ensure that the right IT skill will be available when you need it by contacting a Progent sales specialist and registering as a customer. For more information, call 800-993-9400 or send email to information@progent.com.

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    Progent's certified Windows Server 2019 consultants can assist your organization to plan and carry out an efficient migration to Windows Server 2019 using existing deployment architecture or a new cloud-hosted or hybrid model. Windows Server 2019 offers significant improvements in scale, speed, ease of management, virtualization, cybersecurity, hybrid local/cloud deployments, availability, and Linux support.

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  • Exchange Server 2010 Upgrade Information Technology Consulting Online Troubleshooting Microsoft Exchange Server 2010
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    Progent's certified database application developers can provide small and midsize businesses remote DBA and programming services for leading database platforms such as Microsoft SQL Server, Oracle, MySQL, and Microsoft Office Access. Consulting services available from Progent include software installation and configuration, application architecture and coding, management support, replication strategies, capacity planning, performance optimization, data migration, information security, backup/restore options, troubleshooting, and webinar training.

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    Progent's certified SonicWall firewall consultants can show you how to deploy, manage, and troubleshoot SonicWall firewall/VPN products including the current SonicWall TZ and NSa families of appliances and the older SonicWall PRO 1260 Secure Switch devices. Progent's CISSP and CISA-certified network security consultants can show you how to incorporate SonicWall security gateways into an end-to-end network protection plan and design security into your corporate practices.

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  • MS SQL Secure
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    Progent is structured to deliver in-depth remote consulting for all technical areas associated with small business information networks and offers a variety of strategic, on-demand support services including a part-time Chief Information Officer to offer advanced IT design and negotiating skills, a Technical Response Center for help desk support, 24x7 remote monitoring, spam/virus protection as an outside-the-firewall service, best-practices project management for major initiatives such as office relocations oroperating system upgrades, connectivity experts for designing high-performance and reliable infrastructure, security engineers to verify data protection and compliance, disaster recovery experts to design and document business continuity strategies, and software developers to write, customize, or repair mission-critical application programs.

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    Medium-size businesses can get all the benefits of Microsoft System Center Operations Manager 2007 and have fast availability of Progentís Microsoft and Cisco Premier IT consulting professionals. With Progent's affordably priced network support packages, mid-size organizations can select a simple co-sourcing service program built around Operations Manager with network monitoring, proactive alerts, in-depth reporting, Help Desk Call Center, and remote troubleshooting. For companies with line-of-business applications who need non-stop networking, Progent can provide a comprehensive 24x7 outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager to provide medium-size company networks world-class reliability, protection and productivity.

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    Progent can assist small and medium-size organizations to implement collaborative platforms to allow their telecommuters to engage in positive teamwork with colleagues and customers.

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  • Les Kent has a 35-year history of effective network integration, executive management, marketing, and operations. He has shown a knack for developing elegant IT solutions in his roles as as a system designer, application developer, project manager, implementation consultant, and problem solver for small companies, new ventures, and major enterprises.

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  • Exchange 2003 Server Upgrade Consulting
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    Progent's certified consultants offer computer support and IT consulting services for Microsoft Exchange Server 2003, Windows Server 2003, and for the entire family of Microsoft Servers. Progent's upgrade, configuration, administration, and support services for Exchange Server include system design, installation, documentation, local and remote troubleshooting, Help Desk Call Center support, certified security consulting, and full-service network management outsourcing.

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  • Cisco PIX Upgrade Remote Technical Support
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    Cisco's PIX firewalls have reached end of life and Cisco might not offer support these legacy devices. Progent still provides technical assistance for Cisco's PIX Series firewalls to help you with maintenance and Progent can also help you determine whether to migrate to the latest firewall technology available from Cisco. Progent's Cisco technology experts can help you plan and implement a smooth upgrade to Cisco ASA 5500-X firewalls following leading practices.

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