Enlarging your at-home workforce can have a significant impact on network infrastructure, security, and corporate culture. Progent has 20 years of background helping businesses of all sizes to plan, configure, administer, optimize, and debug IT networks that incorporate work-from-home employees. Progent can assist your Wilmington company to pick the right technologies and adhere to leading practices in building and operating a secure virtual office solution for teleworkers that facilitates collaboration and returns maximum value. Progent offers support services ranging from as-needed guidance for getting you over challenging IT bottlenecks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Wilmington, Delaware businesses to with any aspect of creating a high-performing work-from-home environment by providing infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk outsourcing, cybersecurity, backup/restore solutions, and centralized management.

VoIP Solutions for Telecommuters
Expanding the company PBX system to accommodate remote users is vital to maintaining an effective work-at-home solution. A broad range of cloud-based VoIP platforms are popular with small and mid-size businesses to support telecommuters. Many enterprises depend on Cisco's modern or older platforms for IP voice management. Progent can assist businesses of any size to plan or maintain a remote IP voice environment that provides the flexibility, convenience and security required for at-home workers. Progent's Cisco-certified CCIE IP Voice consultants can provide advanced support to help businesses tune their existing Cisco IP voice environments to handle a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends advanced telephony capabilities to devices like VoIP phones, media processing products, Voice over IP gateways, and multimedia applications used throughout the network. CUCM supports other mixed media services such as messaging, voice/video conferencing, and team interaction networks. For details about Progent's Unified Communications Manager expertise, visit CUCM expertise.
  • CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM. Progent can help you to maintain your current CallManager environment or migrate efficiently to Cisco's modern IP telephony products. To find out about Progent's support services for CallManager and Cisco's other early VoIP products, visit Cisco CallManager consulting.
  • Cisco IP Gateways provide connectivity with public telephony networks and with clients operating beyond the corporate perimeter like telecommuters. Progent offers expert support for Cisco's legacy IP gateways like the UC520, UC540 and UC560 product lines as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
  • Other VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to enhance your wide area network architecture to support these solutions and provide as-needed integration and troubleshooting services.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and managing an efficient work-from-home solution for your Wilmington, Delaware company, call 1-800-993-9400 or visit Contact Progent.



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  • 802.11ac Wi-Fi Network On-site Technical Support
    Wireless LAN Computer Consultants

    Progent can help you design, configure, manage, and troubleshoot a viable Wi-Fi network architecture, recommend appropriate hardware and software, and configure access points, bridges, radio antennas, wireless controllers, and various wireless products. Progent can also help you build a complete 802.11x network security strategy that is well integrated with the security plan for your entire corporate network.

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  • Immediate Private Cloud Hosting Consulting Services
    Engineers Private Clouds for Small Businesses

    Progentís private cloud hosting service allows small and midsize businesses to run mission-critical applications such as Microsoft SQL and Exchange from a hardened Tier III data center on fully redundant hardware with geographically separate backup. Progent utilizes Microsoft's Hyper-V platform for server virtualization and Data Protection Manager (DPM) for automatic backup and restoration. Smaller organizations can use Progentís private cloud to eliminate major investments in the acquisition, maintenance, and operation of network equipment and facilities while achieving world-class levels of network reliability and security.

  • Wilmington Windows Server 2016 Outsourced IT Services 24-7 Microsoft Windows Server 2019 Network Support Group Wilmington
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  • Wilmington-New Castle Consultants Mandrake Linux, Sun Solaris, UNIX Top Engineer Red Hat Linux, Sun Solaris, UNIX Wilmington
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  • Building-to-building Wireless Remote Support Services
    Remote Troubleshooting Office Wireless

    Progentís wireless consultants can help small organizations design, select, evaluate, install and maintain secure building-to-building wireless bridging products that integrate seamlessly into your existing network while offering a degree of protection that equals or excels wired interfaces. Progent offers expertise in wireless LAN technology from Cisco Aironet and Meraki, Proxim, and additional office wireless vendors and can help you select and deploy the wireless connectivity technology that fit best with your company needs.

  • Windows 10 Upgrade Consultants Microsoft Windows 10 Configuration Manager Specialist

  • Support and Integration wi-fi controller
    5500 Wireless Controller Integration Support

    Progent's Wi-Fi consultants can help your business to configure Cisco wireless LAN controllers to manage and monitor Wi-Fi LANs of any size. Progent can help you to maintain and troubleshoot your existing Cisco Wi-Fi solution or implement an efficient upgrade to Cisco's latest wireless controller products. Progent can provide expertise for both hardware-based and software-based wireless controllers and can help you to determine which version is appropriare for your wireless environment. For 802.11ac Wave 2 Wi-Fi controller appliances, Progent offers Cisco 3504 wireless controller consulting, Cisco 5520 Wi-Fi controller support, and Cisco 8540 wireless controller support.

  • Windows 2000 Computer Consultants Windows 2000 Server Network Consulting
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  • 24x7x365 Nation Wide Support Small Business Computer Consulting Group
    Top Remote Support Small Business Outsourcing

    Progentís Technical Response Center provides nationwide extended hours remote support for information systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support experts provide after-hours telephone help and remote direct computer access to isolate and resolve network problems rapidly and affordably. The breadth of IT expertise available from Progent's staff of nationwide support engineers allows Progent to escalate even the toughest network issues to qualified specialists as required. For urgent issues, the TRC tries to respond to your call for service within one hour.

  • Windows 7 Integration Specialist Computer Engineer Microsoft Windows 7 Migration
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  • Windows 8 Professional Top Windows 8.1 Engineers
  • Windows Active Directory Setup and Support Microsoft Active Directory Consulting Services
  • Windows Hyper-V 2016 PowerShell Remote Support Windows Hyper-V 2016 Hybrid Cloud Consultant Services

  • Setup and Support Shared Network Support Help Desk
    Supplemental Help Desk IT Services

    Progent's Network Contact Center Outsourcing Support Services for desktop support are intended especially for small organizations who need fast access to a Help Desk Service Center with professional phone support and effective escalation options but who must operate within a limited network support budget. Important components of Progent's Help Desk Outsourcing Services include: Help Desk Phone Support, Secure Remote Access Provisioning, Initial System Assessment, Problem Escalation, Virtual Help Desk Call Center Support, By-the-Minute Billing, and Help Desk Call Center Software Selection and Deployment.

  • Windows Server 2019 Deduplication Onsite Technical Support After Hours Microsoft Expert Windows Server 2019 integration IT Consulting
  • Wireless Access Point Specialists Aironet Configuration
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  • Microsoft Certified Partner Remote Consulting Forefront TMG Firewall
    Forefront TMG Firewall Technical Support

    Microsoft Forefront Threat Management Gateway 2010 builds on the proven security technologies of Internet Security and Acceleration Server and offers a centrally managed Internet gateway that acts as a single-server solution for a variety of security features including an application layer and network layer firewall, URL monitoring and filtering, malware inspection, IPS, reputation services, Virtual Private Network control, and HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 includes advanced web security reporting capabilities, permits custom reporting powered by Microsoft SQL Server, works with Active Directory to simplify policy enforcement, and can be operated as a virtual machine to cut costs and improve availability. Progent's Microsoft consultants can assist you to plan and execute pilot and production deployments; integrate Microsoft Forefront TMG 2010 with Windows Server 2008, AD, Microsoft SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint; set up Microsoft Forefront TMG 2010 to run on a virtual machine with Windows Hyper-V; and deliver continuing consulting and repair services. Progent's consultants can also assist you to upgrade economically to Forefront TMG 2010 from Microsoft ISA Server 2006 or 2004.

  • Wireless Site Survey Technical Support Wireless Site Survey Help and Support
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  • Microsoft Azure IPsec configuration Contract Development
    Azure and SCDPM integration Consultant Services

    Progent can help businesses of any size to move all or part of their computing infrastructure to Microsoft Azure. This can simplify network administration and reduce hardware expense. Azure offers a comprehensive library of public cloud services and Progent can assist you to evaluate the benefits and limitations of various cloud computing models you can use with Azure. Progent can help you manage cloud-resident or hybrid cloud and on-premises applications and network infrastructure and make sure that you avoid the typical errors small companies make when migrating to the cloud. Progent can assist you to set up VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage user identity with Azure Active Directory, and build transparent backup mechanisms with Azure Backup. Progent can also assist you to configure firewalls and VPN tunnels and also to manage Apple iOS devices and Android smartphones and tablets.


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