Enlarging your at-home workforce may have a major impact on IT infrastructure, cybersecurity, and company culture. Progent has 20 years of experience assisting small and mid-size businesses to design, deploy, administer, tune, and troubleshoot IT networks that support work-from-home employees. Progent can assist your Wilmington company to pick the appropriate tools and adhere to leading practices in building and maintaining a safe virtual solution for teleworkers that facilitates collaboration and delivers top business value. Progent offers services that go from as-needed guidance for helping you past occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent's consultants can assist Wilmington, Delaware companies to with any aspect of building a high-functioning work-from-home environment by delivering network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk services, cybersecurity, data protection solutions, and centralized management.

IP Voice Integration for Remote Workers
Extending the company phone system to include remote users is critical to supporting an effective at-home workforce. A variety of cloud-based VoIP platforms are used by small and mid-size businesses to support telecommuters. Many larger organizations rely on Cisco's modern or older products for VoIP solutions. Progent can help organizations of all sizes to plan or maintain a remote VoIP service that provides the versatility, convenience and security needed for remote users. Progent's Cisco-certified CCIE Voice consultants can provide high-level support to help businesses tune their existing Cisco IP voice environments to support an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) extends high-end telephony features to devices like VoIP phones, media processing products, VoIP gateways, and mixed media applications deployed throughout the network. CUCM manages other combined media services such as unified messaging, voice/video conferencing, and customer interaction networks. For details about Progent's Cisco Unified CM or CUCM support, visit CUCM consulting services.
  • CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM. Progent's consultants can help your company to maintain your current CallManager deployment or upgrade efficiently to Cisco's modern IP telephony solutions. To find out about Progent's support services for CallManager and Cisco's other older VoIP products, see Cisco CallManager consulting.
  • Cisco IP Gateways provide integration with public telephony networks and with clients operating beyond the corporate firewall such as telecommuters. Progent offers expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 products and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration expertise.
  • Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to expand your WAN architecture to work with these solutions and provide as-needed deployment and troubleshooting services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining an efficient work-from-home solution for your Wilmington, Delaware organization, call 1-800-993-9400 or refer to Contact Progent.



An index of content::

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    Cisco Cisco Unified Communications Manager (CUCM), formerly branded CallManager, functions as the center of Cisco's communications and collaboration solution. Cisco Unified Communications Manager and Cisco Unified CM Express offer an advanced IP-PBX by integrating closely with apps like Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact center. Progent's CCIE-certified consultants can deliver effective and affordable remote and onsite support to assist organizations of all sizes to create and maintain Unified CM deployments by providing Cisco Unified Communications Manager configuration and technical support services that deliver maximum business value. Progent can help with any facet of CUCM setup and troubleshooting in areas that include integrating Cisco VoIP phones and desktop Video phones, designing dial plans, setting up SIP trunking and PSTN calling, deploying ISR G2 routers with CUBE VoIP networking support, creating UCS server failover systems for high availability, capacity planning, and integration with Microsoft Exchange Server and Skype for Business.

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    Barracuda Backup with Exchange Professional

    Barracuda Backup is an affordable, subscription backup/restore service for small and medium-size businesses. A Barracuda Backup solution can incorporate a purpose-built physical appliance manufactured by Barracuda or a virtual appliance with similar functionality but which uses your existing storage infrastructure. Barracuda Backup protects vital company data generated on-premises, at one or multiple remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consulting experts offer a wide array of consulting support services to help you to design, integrate, manage and troubleshoot a BDR solution based on Barracuda Backup.

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    Progent can deliver comprehensive online support for all technical areas associated with small company IT networks and allows you to outsource an array of strategic, as-needed support services including a part-time CIO to provide senior-level IT design and budgeting capability, a Technical Response Center for help desk support, proactive remote monitoring, spam and email-borne virus filtering as an outside-the-firewall service, project management for major initiatives such as office moves oroperating system upgrades, connectivity consultants for designing high-performance and robust infrastructure, certified security specialists to ensure information safety and compliance, disaster recovery specialists to create business continuity plans, and software programmers to write, enhance, or repair mission-critical applications.

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    Microsoft Windows Server 2012 R2 Hyper-V improves virtualization in critical areas such as multitenancy, agile infrastructure, cloud readiness, scalability and throughput, and high availability. Progent's Microsoft-certified consulting experts can assist your company to take advantage of Hyper-V to install and maintain virtual servers to reduce network expenses and improve productivity.

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    Progent's remote access and smartphone synchronization experts can help your business to plan and configure connectivity solutions for off-site desktop PCs, notebooks, and smartphones so they integrate seamlessly with your information network, enabling you to optimize the productivity of your off-site workforce.

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    Progent's Microsoft-certified professionals have over a decade of background delivering messaging support for companies ranging from small businesses to global enterprises. Progent offers affordable support for all editions of Exchange Server to strengthen email and virus protection, design fault tolerant email systems, and implement off-site and wireless email connectivity. Progentís Exchange consulting services can help you in planning and implementing a move from a legacy SMPT server or older Microsoft Email package such as Microsoft Exchange 2003 to Exchange 2016 Server. In addition provides support for Windows 8, Windows 7, and Windows XP desktops using Outlook and can help you configure Microsoft Outlook Web App for popular web browsers. For email virus protection, spam filtering and data data leak prevention, Progent offers Email Guard managed services.

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    Emergency Data Protection Manager 2016 Backup and Recovery Remote Consulting

    Microsoft System Center 2016 Data Protection Manager provides automatic backup and easy restore functions for Microsoft environment. Data Protection Manager 2016 offers application-sensitive protection for critical platforms like Microsoft SQL Server, Exchange Server and SharePoint, protects Windows and Linux VMs, works with VMs running on Windows Hyper-V as well as VMware, and integrates seamlessly with Azure for cloud-based backup and recovery. Progent's Microsoft-certified experts can assist organizations of any size to plan, implement, manage, and troubleshoot a multi-site backup/recovery solution powered by SCDPM 2016. Progent can assist you to migrate from an older version of Data Protection Manager or from an outdated system, and Progent can tune your SCDPM 2016 environment for on local, colocated, cloud-based or hybrid deployment models. Progent offers remote or onsite support and can deliver as-needed expertise to resolve technical bottlenecks or deliver end-to-end project management services to help you finish your SCDPM 2016 deployment on schedule and within your budget.

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  • MySQL and Windows Consultant Services
    Oracle 10g Consulting Services

    Progentís team of expert software programmers, relational database architects, and project managers can help enterprise clients to complete development programs for Windows, Linux, or Web applications. Progent's enterprise co-sourcing services include fast access to veteran program managers for advanced planning and project co-ordination or Progent can help customers plug expertise gaps by offering database designers and programmers skilled in developing RDBMS applications powered by Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint Server experts can assist businesses to incorporate SharePoint with additional data sources such as Microsoft SQL and Office Excel to build data-intensive intranets and portal sites. Progent also can provide experience with web development technologies and can help businesses to create, expand, troubleshoot, or migrate web applications to take advantage of the most current web technology.


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