Appleton Remote Workforce Connectivity Consulting
Call Desk Augmentation and Outsourcing Consulting
Enlarging your telecommuter workforce may have a major impact on network architecture, security, and company processes. Progent has 20 years of background assisting businesses of all sizes to plan, configure, administer, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can help your Appleton company to select the appropriate technologies and adhere to leading practices in creating and maintaining a safe virtual office solution for teleworkers that facilitates collaboration and delivers top business value. Progent can provide services that go from on demand expertise for helping you over challenging IT bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.
Progent's consultants can assist Appleton, Wisconsin companies to with any facet of creating a high-performing work-from-home ecosystem by delivering infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud integration, helpdesk outsourcing, security monitoring, data protection solutions, and streamlined management.
Help Desk Call Center Services for Remote Workers
A fast, company-wide changeover to a from-home business model, which might be activated by a pandemic or as a component of a disaster recovery preparedness plan, can overstretch even a high-performing internal Call Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or supplement their Help Desk with Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Call Desk support services utilize Progent's nationwide team of online IT support experts combined with world-class trouble ticketing and follow-up software to provide an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 desktop technical support from initial help requests through trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to check or edit the status of their current tickets, enter information, and upload screenshots and relevant files. Support services are provided at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT specialists to resolve complex problems. To learn more, see Progent's Standard Helpdesk Services for small businesses.
- Progent's Help Desk Augmentation Service allows your company to supplement your existing Call Desk staff by sharing delivery of Call Desk services transparently between your regular IT support organization and Progent's nationwide roster of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service uses a collective support solution utilizing the number one PSA tool for managing service requests and ticketing, assigning ownership, tracking progress, and producing management reports. To find out how Progent's Help Desk Augmentation Services can help your company to deliver world-class desktop support to your at-home employees, visit Progent's Call Desk augmentation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing a productive telecommuter environment for your Appleton, Wisconsin company, call
An index of content::
24 Hour Windows 7 Technology Professional
Immediate Specialist Windows 7 Wireless
Progent's certified consultants can provide remote and on-premises consulting expertise to help you to manage, support, and troubleshoot PCs powered by Windows 7 and can also provide help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent offers support for management automation, network security, disaster recovery, online access, smartphone and tablet integration, wireless network design, and 24x7 system monitoring.
Exchange 2007 Server Consulting
Exchange 2007 Online Help
Progent's Microsoft certified consultants can help you design and implement an efficient in-place Exchange Server 2007 upgrade strategy that minimizes network downtime, simplifies long-term service demands, and makes your Microsoft Exchange 2007 Server easy to manage. For complicated multiple server or multi-site migrations, Progent offers the experience to complete your project rapidly and economically. Progent's Microsoft Exchange 2007 help, troubleshooting, and consulting services include expertise with the configuration of outside vendor add-ons to Exchange Server 2007 and the creation of unified messaging solutions based on Exchange 2007 Server.
Immediate Microsoft Skype for Business 2015 Integration Services
24x7x365 Skype for Business and Cloud Voicemail Technology Professional
Lync Server 2010 supports Instant Messaging, Real Presence, audio and video conferencing, desktop collaboration, as well as IP-based and public switched telephone network (PSTN) calling. Lync 2010 can enhance the capability of Microsoft Exchange, SharePoint Server and Office desktop or cloud-based Office 365 and simplify management via integration with Active Directory. Lync 2010 can also reduce capital and operational costs by doing away with VoIP equipment and subscription fees, PBX gear, or conventional video conferencing technology. Progent's Microsoft-certified IM and Presence experts offer remote and on-premises support services to assist your company to maintain and repair your existing Lync 2010 environment or assess the advantages of upgrading from Lync Server 2010 to Skype for Business, which is Microsoft's new release of the product family. Progent can also help you to design and carry out a smooth Skype for Business migration.
Consulting for IT Service Firms Support and Setup
Computer Consulting Consulting for Service Providers
Progent's Support for IT Service Firms lets you use Progent's consulting experts under your own service brand as a transparent arm of your IT consulting staff.
Windows and UNIX Consultancy
Setup and Support Windows, UNIX, Solaris
If your business operates a UNIX, Linux, or Solaris environment or a multi-OS computer system, Progent's CISM, CISSP and ISSAP-certified security specialists can assist your entire enterprise in a broad range of security areas including security administration practices, security design and strategies, connection management systems and methodology, software development security, operations security, hardware security, telecommunications, network and web security, and workplace recovery planning. CISM and CISSP define the basic competencies and international standards of performance that network security professionals are required to master. These certification offer IT management the assurance that those who have earned their CISA or CISSP qualification have demonstrated the experience and theory to offer world-class security support and engineering services.
Best NetApp Disaster Recovery Engineers
Services NetApp MetroCluster Disk Pools
NetApp MetroCluster is a high-availability and disaster recovery platform that uses failover storage clustering with replication to provide fast, zero data loss disaster recovery (DR) between datacenters located as far as 185 miles away from one another. Progent's team of seasoned network experts can assist you to plan, configure, manage, upgrade, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can help you to choose an architecture for your MetroCluster deployment that aligns with your functional requirements and budget. Progent can make sure you adhere to leading practices for installing your MetroCluster environment by providing help with tasks such as assigning shelf IDs, determining plexes layout, provisioning volumes, setting up NetApp Snapshot, installing switches, designing a tiebreaker mechanism, designing a configuration replication network, and testing your disaster recovery system to verify compliance with information assurance standards and regulatory mandates.
ASP Engineer
Application Coding
For help writing, enhancing, or troubleshooting applications for Windows, Linux, or for the Web, Progent’s team of programmers, database architects, and software project managers can ensure you get the project done on schedule and within budget. Progent's seasoned application developers offer affordable and expert online help for projects as small as creating Vidual Basic macros for Excel or as challenging as developing mission-critical RDBMS applications based on Microsoft SQL Server or Oracle.
Microsoft Certified Outsourced IT Services
Microsoft Certified Partner Computer Support
Progent is a Microsoft Certified Partner with special competencies such as Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners represent the most successful organizations who earn the top customer endorsement and are afforded the closest operational relationship with Microsoft. The understanding, skills, and dedication required to achieve the status of Microsoft Certified Partner benefits Progent's customers by enabling Progent to provide your company more complete support for your information system.
CCDP Certified 5500 Wireless Controller Support and Integration
8540 wireless controller Computer Consulting
Cisco's Catalyst line of Wi-Fi controllers simplify the administration of wireless networks by unifying the configuration and control of Wi-Fi APs, optimizing wireless performance by limiting the impact of radio frequency congestion, enhancing Wi-Fi uptime with fast auto-failover, and hardening security by identifying threats and filtering traffic content based on user type and locale. Progent can assist you to configure Cisco wireless LAN controllers to manage and monitor Wi-Fi LANs of any size. Progent can assist you to administer and troubleshoot your current Cisco Wi-Fi solution or carry out an efficient migration to Cisco's modern Wi-Fi controller solutions.
Security Patch Management Support and Integration
24-Hour Security Patch Management Network Consultant
Progent's Intune consultants can assist your company to assess the business case for utilizing Intune for administering your portable computers including notebooks, smartphones, and tablets based on Windows, Apple iOS, and Android. Progent's Intune consultants can assist you to configure policies, plan and deploy pilot systems to confirm the appropriateness of Intune for your environment, install Intune across your IT ecosystem, integrate Intune with System Center Configuration Manager for single-console change management, and provide ongoing support for your Microsoft Intune deployment.
Automated Server Management Integration Services
ProSight Patch Management IT Consulting
ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by checking the health of vital assets that power your network environment. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they can impact your business.
Internet Security and Acceleration Server Network Engineer
Specialists ISA Server
Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have broad backgrounds developing corporate security solutions for information systems with multiple locations, mobile users, and line-of-business eCommerce applications. A Progent ISA Server consultant is ready to help your small business plan and deploy a configuration of ISA Server 2004 that supports your information protection needs without restricting your productivity.
Consultants Ubiquiti UniFi Switch
Ubiquiti UniFi Controller management Professional
Progent can provide quick access to the expertise of seasoned wireless specialists who can assist you to assess the benefits of Ubiquiti UniFi wireless access points for your company and help you to design, deploy, maintain, and troubleshoot your UniFi network. Progent can also conduct a wireless site survey to assist you to select, provision, and position Ubiquiti UniFi Wi-Fi access points for your required coverage and performance.
Amazon S3 backup Development Companies
Amazon Glacier integration Programming Firms
Progent can provide cost-effective remote support to assist companies of any size to access Amazon AWS cloud services including Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for expandable high-performance storage, and Glacier for value-priced archival storage. Progent can assist your IT team with every aspect of Amazon AWS integration including needs analysis, readiness evaluation, architectural design, testing, configuration, administration, performance optimization, licensing management, backup/restore mechanisms, and security strategies. Progent can provide advanced expertise with firewall configuration and VPN connections and can help you create cloud-based or hybrid cloud environments that seamlessly integrate Amazon AWS cloud services. Progent can provide as-needed consulting to help you to resolve complex technical issues or Progent can provide comprehensive project management outsourcing or co-sourcing services to help you migrate to the Amazon AWS cloud on time and on budget.
Microsoft Exchange 2010 Upgrade Professionals
Microsoft Exchange 2010 Upgrade Engineers
Progent offers comprehensive support for each step of your Microsoft Exchange 2010 upgrade with services that include outsourced or co-sourced project management, site readiness preparation, project design and documentation, specification of all new software and hardware needed, recommended sourcing, pilot testing at customer location or at Progent's testing lab, managing temporary coexistence between Microsoft Exchange Server 2010 and Exchange Server 2003 or 2007, implementation of the solution, decommissioning the previous system, and training for customer's support staff and users.
Outsource Microsoft Consulting Best Practices
Best Practices Computer Network Consultant
Progent’s staff of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world industry experience, at the front lines of network support, executing a broad variety of IT projects for a large array of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting personnel. This means that you get not just expert technical help, but also a consultant with field-tested methods for applying computer knowledge to solve real-world IT problems efficiently.
SQL Server Analysis Services Support Services
Microsoft SQL Server 2014 Support and Integration
SQL Server 2014 incorporates significant improvements in key areas including speed, uptime, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory technology that works transparently across all workloads including Online Transaction Processing, data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective online and onsite services that include planning, configuration, management, remediation, and software development services to help businesses of all sizes to achieve fast return from their SQL Server 2014 investment.
Hosting for Virtual Servers Professional
Private Cloud Hosting Services Engineers
Progent’s private cloud hosting enables small and midsize businesses to run key applications such as Microsoft SQL and Exchange from a secure Tier III data center facility on fully redundant equipment with offsite data backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Microsoft Data Protection Manager for automatic backup and restoration. You can use Progent’s private cloud hosting service to eliminate large investments in the purchase, maintenance, and operation of network equipment and data center facilities while benefiting world-class levels of network availability and security.
ProSight Virtual Hosting Consult
Private Cloud Integration Consultancy
Progent's ProSight Virtual Hosting and Management service offers complete hosting of a small company's servers in an environment that delivers the highest level of dependability and scalability and is in addition simple to move to any data center. ProSight Virtual Hosting services are built on proven virtualization techniques that enable small and midsize companies with multi- platform IT systems to economize dramatically on the expense of capital equipment, infrastructure support, and IT management while achieving world-class fault tolerance and an unmatched degree of vendor independence.
24 Hour Cisco Content Distribution Manager Consulting
Cisco ACNS, Cisco CDN Software Consulting Services
Progent provides high availability load balancing consulting covering system load balancing, load balanced program, LAN/WAN infrastructure routing, and content dispatching technology such as F5 Networks 3DNS. non-stop load balancing technologies for which Progent can provide consulting services include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco Content Services Switch, Cisco Content Distribution Manager and ACNS, and F5 Networks 3-DNS.
Technical Support Services SCCM 2012 Asset Management
Top SCCM 2012 Migration IT Consulting
Progent can help your organization to prepare for, implement, and operate Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to migrate smoothly to Configuration Manager 2012 from a legacy change management platform or help you to enhance your existing SCCM 2012 environment to support your changing IT requirements. Also, Progent can assist you to build an infrastructure that fully supports SCCM 2012 by providing advanced consulting support for related Microsoft technologies such as Active Directory Domain Services, SQL SSRS, and Internet Information Services (IIS).
Offsite Workers Data Protection Specialists
At Home Workforce Data Protection Engineer
Progent can help small and mid-size businesses to plan, implement, verify and maintain backup systems to support work-from-home employees.
Hybrid Office 365 integration IT Consulting
Remote Support Office 365 migration PowerShell
Progent can help your business to understand the wealth of subscription options offered with Office 365 and integrate your information network with Office 365 so you derive maximum business value. Progent offers expertise with cross-platform networks that include Windows, macOS or OS X, and Linux software. Progent can also assist your business to create and manage hybrid networks that transparently combine on-premises and cloud-based products and services.
24x7x365 Cisco Certified Meraki Outdoor APs Outsourcing
24 Hour Meraki Wave 2 AP Technology Consulting Services
Progent's Cisco-Meraki Wi-Fi access point experts can assist you to design, configure, administer and troubleshoot Cisco's Meraki-based Wi-Fi networks for environments from a small office to a campus or a nationwide enterprise. Progent can also assist clients to integrate other Cisco appliances for unified management.
Forefront TMG Firewall Technology Consulting
Threat Management Gateway 2010 Online Help
Forefront Threat Management Gateway builds on the powerful security technologies of Microsoft Internet Security and Acceleration Server 2006 and offers a centrally managed web gateway that delivers a single-server solution for a variety of security features such as an application layer and network layer firewall, URL filtering, malware inspection, IPS, reputation services, VPN management, plus HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway provides advanced web security logging and reporting features, permits customized reporting generated by Microsoft SQL Server, integrates with Active Directory to streamline authentication, and can be operated as a virtual server to lower costs and enhance availability. Progent's Microsoft-certified consultants can assist you to design and carry out pilot and production deployments; integrate Forefront Threat Management Gateway 2010 with Windows Server 2008 R2, Active Directory, Microsoft SQL Server, Exchange Server, and SharePoint 2010; set up Microsoft Forefront Threat Management Gateway to run on a virtual server with Windows Hyper-V; and deliver ongoing consulting and repair services. Progent can also assist you to upgrade smoothly to Microsoft Forefront TMG 2010 from any version of ISA Server.
Exchange Server 2016 Upgrade Planning Technology Consulting
Exchange Server 2016 Migration Planning Computer Engineer
Progent can help your business in all phases of your upgrade to Microsoft Exchange 2016 including designing HA architecture for an on-premises, Microsoft cloud connected or hybrid deployment; licensing requirements for Exchange and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V design; determining mass storage capacity required for your virtual machines, mailbox databases and log files; setting up hardware load balancing for fault-tolerant CAS services; planning, configuring and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; performing client integration with Office desktop or Office 365; and setting up Outlook on the web (formerly Outlook Web App).
Amazon EC2 integration Contract Development
Amazon Web Services hybrid cloud solutions Programmer
Progent offers affordable remote support to assist businesses of any size to integrate Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual machine hosting, Amazon S3, and Glacier. Progent can help you with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, readiness assessment, system design and review, pilot testing, deployment, centralized administration, performance optimization, software license management, disaster recovery solutions, and security.
ProSight client credential management Consulting
ProSight SSL certificate management Consulting
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you’re planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it.
After Hours Exchange 2013 Backup and Restore Consultant Services
Immediate Exchange 2013 Unified communications Online Support
Exchange Server 2013 incorporates significant improvements to the functionality of Microsoft Exchange Server 2010 and delivers important new features plus a redesigned structure. These enhancements affect key IT areas like ease of administration, availability, compliance, operational costs, collaboration, scalability, throughput, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consultants can assist your organization to evaluate the possible advantages of upgrading to Exchange 2013, design an efficient test and deployment strategy, and educate your IT staff to manage your Microsoft Exchange Server 2013 environment. Progent also offers ongoing online consulting and management services for Microsoft Exchange Server 2013.
Top Quality CISM Security Management Consultancy
Top Quality CISM Certified Cybersecurity Management Consult
Progent can provide the support of CISM Certified security professionals. The Certified Information Security Manager (CISM) organization describes the core competencies and global standards of skill that IT security managers are required to learn. CISM gives executive management the assurance that consultants who have qualified for their CISM credential have the experience and capability to deliver effective security administration and support consulting.
5500 Wireless Controller Integration
2500 Wireless Controller Network Consulting
Cisco's Catalyst line of Wi-Fi controllers streamline the administration of Wi-Fi LANs by unifying the provisioning and management of Wi-Fi APs, tuning Wi-Fi performance by limiting the effect of radio frequency congestion, enhancing wireless availability with rapid auto-failover, and hardening data security by detecting threats and filtering network traffic according to user type and location. Progent can assist you to configure Cisco wireless LAN controller appliances to manage wireless LANs of any size. Progent can help you to administer and debug your current Cisco-based Wi-Fi environment or carry out an efficient upgrade to Cisco's modern Wi-Fi controller technology.
Microsoft Experts SCCM 2007 Asset Management Integration
SCCM 2007 Asset Management Integration Services
Progent's Microsoft-certified consultants can assist you to maintain System Center 2007 Configuration Manager to simplify operations, enhance compliance, and increase productivity by making sure that critical applications stay current, managing licensing, and monitoring usage patterns so you can make smart buying choices. When your organization is set to upgrade your SCCM 2007 device management ecosystem, Progent can help you to plan and carry out an efficient migration to SCCM 2012.
Solaris Professionals
Solaris Technology Professional
Progent's Sun Solaris platform consulting services offer small and mid-size companies and developers help with administering and maintaining Solaris systems that operate with Microsoft-based networks. Progent offers your business contact with Sun Solaris experts, support professionals premier by Microsoft and Cisco, and security specialists with CISM credentials. This wide range of expertise provides you with an easy one-stop source to show you how to build and maintain a protected and reliable mixed-platform connectivity and communications environment that allows Sun Solaris and Microsoft interoperability by integrating MS Windows with major versions of UNIX including Apple Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or leading Linux variations such as RedHat, SUSE, CentOS, Ubuntu, PCLOS, fedora, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware.
Security Team WatchGuard Fireware
WatchGuard Firebox T-Series Firewall Security Services
Progent offers consulting expertise for WatchGuard Firewall security gateways such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can help you select, configure, and maintain a WatchGuard Firewall/VPN appliance that fits your security needs and budget. Progent can assist you to maintain outdated WatchGuard firewall appliances or upgrade smoothly to current WatchGuard firewall solutions.
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