Enlarging your telecommuter workforce may have a major impact on network architecture, security, and company processes. Progent has 20 years of background assisting businesses of all sizes to plan, configure, administer, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can help your Appleton company to select the appropriate technologies and adhere to leading practices in creating and maintaining a safe virtual office solution for teleworkers that facilitates collaboration and delivers top business value. Progent can provide services that go from on demand expertise for helping you over challenging IT bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Appleton, Wisconsin companies to with any facet of creating a high-performing work-from-home ecosystem by delivering infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud integration, helpdesk outsourcing, security monitoring, data protection solutions, and streamlined management.

Help Desk Call Center Services for Remote Workers
A fast, company-wide changeover to a from-home business model, which might be activated by a pandemic or as a component of a disaster recovery preparedness plan, can overstretch even a high-performing internal Call Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or supplement their Help Desk with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Desk support services utilize Progent's nationwide team of online IT support experts combined with world-class trouble ticketing and follow-up software to provide an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 desktop technical support from initial help requests through trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to check or edit the status of their current tickets, enter information, and upload screenshots and relevant files. Support services are provided at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT specialists to resolve complex problems. To learn more, see Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Augmentation Service allows your company to supplement your existing Call Desk staff by sharing delivery of Call Desk services transparently between your regular IT support organization and Progent's nationwide roster of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service uses a collective support solution utilizing the number one PSA tool for managing service requests and ticketing, assigning ownership, tracking progress, and producing management reports. To find out how Progent's Help Desk Augmentation Services can help your company to deliver world-class desktop support to your at-home employees, visit Progent's Call Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing a productive telecommuter environment for your Appleton, Wisconsin company, call 1-800-993-9400 or visit Contact Progent.



An index of content::

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  • Wi-Fi Management Remote Support Services Engineer Wi-Fi
  • Windows 10 Edge Network Consultants Microsoft Windows 10 Migration IT Services
  • Windows 2008 Server Technical Firms Appleton-Green Bay, WI Windows Server 2016 IT Outsourcing Company

  • Microsoft Experts SCCM 2007 Asset Management Integration
    SCCM 2007 Asset Management Integration Services

    Progent's Microsoft-certified consultants can assist you to maintain System Center 2007 Configuration Manager to simplify operations, enhance compliance, and increase productivity by making sure that critical applications stay current, managing licensing, and monitoring usage patterns so you can make smart buying choices. When your organization is set to upgrade your SCCM 2007 device management ecosystem, Progent can help you to plan and carry out an efficient migration to SCCM 2012.

  • Windows Server 2008 Security Engineer Windows Server 2008 BranchCache Specialists
  • Windows Server 2016 Stretch Clusters Online Technical Support Windows Server 2016 Storage Spaces Direct Computer Consulting
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  • Solaris Professionals
    Solaris Technology Professional

    Progent's Sun Solaris platform consulting services offer small and mid-size companies and developers help with administering and maintaining Solaris systems that operate with Microsoft-based networks. Progent offers your business contact with Sun Solaris experts, support professionals premier by Microsoft and Cisco, and security specialists with CISM credentials. This wide range of expertise provides you with an easy one-stop source to show you how to build and maintain a protected and reliable mixed-platform connectivity and communications environment that allows Sun Solaris and Microsoft interoperability by integrating MS Windows with major versions of UNIX including Apple Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or leading Linux variations such as RedHat, SUSE, CentOS, Ubuntu, PCLOS, fedora, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware.

  • Wireless LAN Consultant Services Remote Support 802.11 Wireless LAN
  • Work at Home Employees Appleton Consulting Services - Backup/Recovery Systems Assistance Appleton-Oshkosh At Home Workers Appleton Consulting - Backup Systems Expertise Appleton Wisconsin
  • Appleton Work from Home Employees Help Desk Solutions Consulting Appleton-Appleton, Wisconsin
  • Work from Home Employees Assistance nearby Appleton - Integration Consultants Appleton, United States Offsite Workforce Appleton Assistance - Setup Consulting and Support Services Appleton-Green Bay
  • macOS and OS X IT Consulting Macintosh Troubleshooting

  • Security Team WatchGuard Fireware
    WatchGuard Firebox T-Series Firewall Security Services

    Progent offers consulting expertise for WatchGuard Firewall security gateways such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can help you select, configure, and maintain a WatchGuard Firewall/VPN appliance that fits your security needs and budget. Progent can assist you to maintain outdated WatchGuard firewall appliances or upgrade smoothly to current WatchGuard firewall solutions.

  • Work at Home Employees Expertise near me in Appleton - Call Desk Augmentation Consulting and Support Services Appleton-Sheboygan
  • prime infrastructure Consultant CCIE Certified Wave 2 Wi-Fi controller IT Consultant
  • wireless VoIP phone integration Network Consultant Computer Engineer wireless IP phone security

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