Expanding your remote workforce may have a major effect on IT architecture, security, and company culture. Progent has two decades of background assisting SMBs to plan, deploy, manage, tune, and debug IT networks that incorporate at-home workers. Progent can assist your Appleton organization to pick the appropriate tools and adhere to best practices in building and operating a safe virtual ecosystem for teleworkers that facilitates teamwork and delivers top business value. Progent offers support services that go from on demand guidance for getting you past challenging IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.
Progent's consultants can assist Appleton, Wisconsin companies to succeed with any facet of creating a high-performing telecommuting ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk services, cybersecurity, backup/restore solutions, and unified management.
Help Desk Call Center Support for Teleworkers
A rapid, organization-wide switchover to a telecommuter business model, which could be the result of a pandemic or as part of a disaster recovery/business continuity preparedness plan, can overwhelm even a high-performing in-house Help Desk. Progent's Call Center services make it possible for businesses of any size to outsource or supplement their Call Center by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Help Desk Call Center support services utilize Progent's extensive network of online IT support specialists along with world-class trouble ticketing and tracking software to offer an economical, modern Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 desktop technical support from service requests to ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to check or revise their active tickets, add information, and upload screen captures or attachments. Technical support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop service charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT experts to deal with complex problems. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Support Desk Supplemental Service enables your company to augment your existing Call Desk team by sharing responsibilities for Help Desk Call Center support services transparently between your in-house IT support staff and Progent's nationwide team of desktop support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a collaborative support model utilizing the number one professional services automation tool for handling help requests and trouble tickets, establishing responsibility, tracking progress, and generating reports. For details about how Progent's Help Desk Call Center Supplementation Services can enable your company to deliver world-class desktop support to your teleworkers, see Progent's Help Desk Call Center augmentation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing an efficient telecommuter solution for your Appleton, Wisconsin organization, call 1-800-993-9400 or refer to Contact Progent.