Expanding your telecommuter workforce can have a major effect on IT infrastructure, cybersecurity, and company workflows. Progent has 20 years of background assisting SMBs to plan, configure, administer, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can assist your Appleton company to pick the appropriate tools and adhere to leading practices in building and operating a secure virtual ecosystem for telecommuters that promotes collaboration and returns maximum value. Progent offers services that go from on demand guidance for getting you past challenging technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can assist Appleton, Wisconsin organizations to with any aspect of building a high-functioning telecommuting ecosystem by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk augmentation, cybersecurity, backup/restore solutions, and unified management.

Help Desk Support for At-Home Workers
A sudden, organization-wide transition to a from-home workforce, which could be the result of a pandemic or as an element of a business continuity preparedness plan, can overstretch even the most efficient in-house Call Desk. Progent's Call Center services allow businesses of any size to outsource or supplement their Call Desk by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Desk services utilize Progent's nationwide network of remote IT support experts combined with enterprise-class trouble ticketing and follow-up technology to offer an affordable, advanced Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 PC support from help requests through ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows teleworkers to monitor or update the status of their active trouble tickets, add details, and append screen captures or relevant files. Support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop support charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support experts to resolve advanced issues. For more information, see Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Desk Augmentation Service enables you to expand your existing Support Desk staff by sharing delivery of Call Center support services transparently between your in-house support staff and Progent's nationwide pool of PC support engineers and subject matter experts. Progent's shared Call Center service is based on a collective support model based on the number one professional services automation (PSA) platform for handling service requests and trouble tickets, establishing responsibility, monitoring progress, and generating management reports. For information about how Progent's Help Desk Call Center Augmentation Services can help your business to deliver world-class technical support to your teleworkers, see Progent's Help Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and managing an efficient telecommuter environment for your Appleton, Wisconsin business, call 1-800-993-9400 or visit Contact Progent.



An index of content::

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    wi-fi controller Professionals

    Progent can help you to deploy Cisco wireless LAN controller appliances to manage Wi-Fi LANs of any size. Progent can help you to maintain and troubleshoot your existing Cisco Wi-Fi environment or carry out a smooth upgrade to Cisco's modern Wi-Fi controller technology.

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    Microsoft Certified VMware Data Recovery Consulting Services

    Progent can provide economical remote support from consultants with expertise in a wide array of utilities and technologies that deliver solutions for protecting Windows, Apple Mac, and Linux/UNIX servers and workstations plus notebooks and handhelds. Progent can provide help for all major backup products such as Acronis, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist, HP Data Protector, Double-Take Backup, MozyPro, Retrospect, Apple Time Machine, vSphere Data Protection, and Solaris FLARs. Progent's consultants can assist your company to install, upgrade, or maintain backup/restore solutions for a range of architectures such as on-premises, edge to datacenter, cloud, or a mix.

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    Cisco SIP and CUBE IT Consultant

    Progent's Cisco CCIE-certified SIP integration experts can help you to design, integrate, maintain, troubleshoot and upgrade Cisco's SIP (Session Initiation Protocol) connectivity technology and Cisco's CUBE (Cisco Unified Border Element)-connected SIP trunks and can provide cost-effective remote or on-premises expertise to help companies to move efficiently to an advanced unified communications environment that delivers accelerated ROI. Progent's certified Microsoft collaboration experts can help you to configure interfaces between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video applications like Skype for Business and Lync Server for connectivity to a SIP-based IP PSTN trunk.

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  • Programming Companies Amazon Marketplace Web Service development training MS Certified Amazon Marketplace Web Service Engineer

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    Windows Desktop Simulation on Apple Mac Remote Support

    For businesses with a mix of Apple Mac and Microsoft Windows desktops, there are two popular alternatives for running Microsoft Windows-dependent software on an Apple Mac: an external connection to a physical Windows PC or local simulation of a Microsoft Windows operating system on a computer. Microsoft's Remote Desktop Connection Client for Mac allows you to attach a Mac to a remote Windows-based PC to run Windows programs and share system resources. Virtual PC for Mac simulates Microsoft Windows on an Apple Mac system so you can use Windows programs directly. Progent's Mac technology consultants can assist you to manage these solutions for using Microsoft Windows software on your Apple Macs and can in addition assist your organization to evaluate and install other products for Windows platform simulation.

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    Private Cloud Solutions Consultancy

    Progent's Private Cloud Hosting outsourcing provides comprehensive hosting of a small or mid-size organization's production servers in a solution that delivers the maximum level of dependability and expandability and is in addition easy to transfer to another host. Progent's Private Cloud Hosting options are based upon proven virtualization architectures that allow small businesses with mixed- platform environments to economize significantly on the costs of capital investments, system support, and network administration while benefiting from enterprise-class reliability and an unmatched degree of vendor flexibility.

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    Progent has extensive experience providing a broad range of online IT support and urgent repair services to local governments and school districts across the U.S. Progent is one of the industryís pioneers in delivering advanced remote IT consulting and has provided IT support to clients in all 50 states. Remote support eliminates travel expenses and solves problems faster than on-premises service calls.

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  • Windows, Linux, UNIX, Solaris IT Services
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    If your office computer system combines Linux platforms with Windows, Progent can help you to incorporate your IT resources into a cohesive network that allows all your OS platforms to coexist for simple management, seamless information exchange, high dependability, enhanced throughput, and tight protection. Progent's Linux and MS Windows integration assistance services feature network infrastructure integration and support, support for Windows services for UNIX, remote server monitoring and management, online technical support and repair, on-site technical support, and Help Desk Call Center outsourcing.

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    Progent's Palo Alto Networks firewall experts can show you how to select, configure, and manage Palo Alto Networks firewalls to create a modern security ecosystem that spans your on-premises and cloud resources and guards all users at any location with any device.

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    Progent's Check Point firewall consultants can help you plan, deploy, and administer firewall environments that rely on Check Point NGFW firewall appliances and Check Point's cloud-based SandBlast security services. Progent can also help you maintain older Check Point firewalls or upgrade smoothly to Check Point's modern security gateways.

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  • Top GIAC Security and Compliance Test Consult
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    Global Information Assurance Certification was founded in 1999 to certify the skill of network security professionals. GIAC certifications are acknowledged by companies and institutions around the world including and the U.S. NSA. Progent's GIAC-certified information assurance consultants offer expertise with any of the network security services addressed within GIAC certification such as evaluating infrastructure vulnerability, security incident handling, traffic analysis, web application security and security information and event management (SIEM) solutions.

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    Progent's Microsoft certified consultants can show you how to design and deploy an efficient in-place Microsoft Exchange 2003 migration plan that avoids productivity disruption, simplifies ongoing support requirements, and makes your Microsoft Exchange Server 2003 easy to manage. For complicated multi-server or multi-site upgrades, Progent has the background to complete your move quickly and economically. Progent's Exchange 2003 help, troubleshooting, and consulting offerings include expertise with the integration of third-party enhancements of Exchange Server 2003 that are best aligned to your business goals.

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