Expanding your remote workforce may have a major effect on IT architecture, security, and company culture. Progent has two decades of background assisting SMBs to plan, deploy, manage, tune, and debug IT networks that incorporate at-home workers. Progent can assist your Appleton organization to pick the appropriate tools and adhere to best practices in building and operating a safe virtual ecosystem for teleworkers that facilitates teamwork and delivers top business value. Progent offers support services that go from on demand guidance for getting you past challenging IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can assist Appleton, Wisconsin companies to succeed with any facet of creating a high-performing telecommuting ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk services, cybersecurity, backup/restore solutions, and unified management.

Help Desk Call Center Support for Teleworkers
A rapid, organization-wide switchover to a telecommuter business model, which could be the result of a pandemic or as part of a disaster recovery/business continuity preparedness plan, can overwhelm even a high-performing in-house Help Desk. Progent's Call Center services make it possible for businesses of any size to outsource or supplement their Call Center by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center support services utilize Progent's extensive network of online IT support specialists along with world-class trouble ticketing and tracking software to offer an economical, modern Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 desktop technical support from service requests to ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to check or revise their active tickets, add information, and upload screen captures or attachments. Technical support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop service charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT experts to deal with complex problems. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Support Desk Supplemental Service enables your company to augment your existing Call Desk team by sharing responsibilities for Help Desk Call Center support services transparently between your in-house IT support staff and Progent's nationwide team of desktop support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a collaborative support model utilizing the number one professional services automation tool for handling help requests and trouble tickets, establishing responsibility, tracking progress, and generating reports. For details about how Progent's Help Desk Call Center Supplementation Services can enable your company to deliver world-class desktop support to your teleworkers, see Progent's Help Desk Call Center augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing an efficient telecommuter solution for your Appleton, Wisconsin organization, call 1-800-993-9400 or refer to Contact Progent.

An index of content::

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    Network monitoring typically consists of observing a system's resource utilization in order to uncover data traffic backups or fix hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are useful, free monitoring tools that run under Linux and can be used to monitor multi-OS environments where Linux and Windows coexist. Progent's network integration engineers can help you use both these tools to tune and troubleshoot your network. Progent's Linux consulting services offer small businesses and developers assistance with managing and supporting UNIX/Linux and Solaris systems that work with Windows-based products.

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    Progent's Microsoft Certified engineers can provide expert consulting for major implementations of Microsoft Exchange 2007. Progent's experts can help you prepare for multi-location Exchange Server 2007 installations or upgrades and can provide onsite personnel to assist large companies with deployments of Exchange Server in the or any area covered by Progent's engineers.

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    Windows Active Directory demands extensive hands-on experience to integrate efficiently across an enterprise. Progentís Microsoft Premier consultants are experienced in designing, integrating, and supporting sophisticated Microsoft Enterprise Active Directory projects. Progentís fields of proven competence with Windows Server Active Directory include replication issues, multi-domain partition configurations, correcting corrupted AD objects, cleaning up residual legacy version configuration objects in online AD systems, and repair of unsuccessful installations of Active Directory and AD-integrated applications.

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    If your business network mixes Linux technology technology with MS Windows, Progent can assist you to incorporate your computers into a cohesive environment that allows all your operating systems to run side by side for simple administration, seamless dataflow, high availability, superior throughput, and strong security. Progent's UNIX/Linux and Windows integration assistance offerings feature network architecture integration and support, support for Windows services for UNIX, online network monitoring and management, remote network help and repair, in-person technical support, and Helpdesk support.

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    Progent provides clients the services of consultants who have been awarded some of the IT industry's most prized certifications. Progent believes that customers deserve to be sure that their IT service providers have formal testing as well as extensive real-world backgrounds so that Progent's customers can engage Progent's support with confidence. In many cases, vendor credentials like the Cisco Certified Internetwork Experts (CCIE) brings priority for substantially superior vendor assistance than is available to non-certified service providers, enabling Progent to deliver clients a higher level of computer support. In addition, recognized certifications such as CISM or CISSP for IT security can help enterprise customers to show compliance with regulatory requirements by using the services of accredited IT experts.

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    Progent's Microsoft-certified consultants provide technical support and network consulting expertise for Exchange Server 2003, Microsoft Windows Server 2003, and for the entire family of Microsoft server platforms. Progent's upgrade, integration, administration, and troubleshooting expertise for Microsoft Exchange Server 2003 include system design, installation, documentation, local and off-site technical support, Help Desk Call Center support, expert security evaluation, and full-service network management outsourcing.

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