Expanding your telecommuter workforce can have a major effect on IT infrastructure, cybersecurity, and company workflows. Progent has 20 years of background assisting SMBs to plan, configure, administer, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can assist your Appleton company to pick the appropriate tools and adhere to leading practices in building and operating a secure virtual ecosystem for telecommuters that promotes collaboration and returns maximum value. Progent offers services that go from on demand guidance for getting you past challenging technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.
Progent's consultants can assist Appleton, Wisconsin organizations to with any aspect of building a high-functioning telecommuting ecosystem by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk augmentation, cybersecurity, backup/restore solutions, and unified management.
Help Desk Support for At-Home Workers
A sudden, organization-wide transition to a from-home workforce, which could be the result of a pandemic or as an element of a business continuity preparedness plan, can overstretch even the most efficient in-house Call Desk. Progent's Call Center services allow businesses of any size to outsource or supplement their Call Desk by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Call Desk services utilize Progent's nationwide network of remote IT support experts combined with enterprise-class trouble ticketing and follow-up technology to offer an affordable, advanced Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 PC support from help requests through ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows teleworkers to monitor or update the status of their active trouble tickets, add details, and append screen captures or relevant files. Support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop support charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support experts to resolve advanced issues. For more information, see Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Call Desk Augmentation Service enables you to expand your existing Support Desk staff by sharing delivery of Call Center support services transparently between your in-house support staff and Progent's nationwide pool of PC support engineers and subject matter experts. Progent's shared Call Center service is based on a collective support model based on the number one professional services automation (PSA) platform for handling service requests and trouble tickets, establishing responsibility, monitoring progress, and generating management reports. For information about how Progent's Help Desk Call Center Augmentation Services can help your business to deliver world-class technical support to your teleworkers, see Progent's Help Desk augmentation Services.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and managing an efficient telecommuter environment for your Appleton, Wisconsin business, call 1-800-993-9400 or visit Contact Progent.