Enlarging your telecommuter workforce may have a major impact on network architecture, security, and company processes. Progent has 20 years of background assisting businesses of all sizes to plan, configure, administer, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can help your Appleton company to select the appropriate technologies and adhere to leading practices in creating and maintaining a safe virtual office solution for teleworkers that facilitates collaboration and delivers top business value. Progent can provide services that go from on demand expertise for helping you over challenging IT bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.
Progent's consultants can assist Appleton, Wisconsin companies to with any facet of creating a high-performing work-from-home ecosystem by delivering infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud integration, helpdesk outsourcing, security monitoring, data protection solutions, and streamlined management.
Help Desk Call Center Services for Remote Workers
A fast, company-wide changeover to a from-home business model, which might be activated by a pandemic or as a component of a disaster recovery preparedness plan, can overstretch even a high-performing internal Call Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or supplement their Help Desk with Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Call Desk support services utilize Progent's nationwide team of online IT support experts combined with world-class trouble ticketing and follow-up software to provide an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 desktop technical support from initial help requests through trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to check or edit the status of their current tickets, enter information, and upload screenshots and relevant files. Support services are provided at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT specialists to resolve complex problems. To learn more, see Progent's Standard Helpdesk Services for small businesses.
- Progent's Help Desk Augmentation Service allows your company to supplement your existing Call Desk staff by sharing delivery of Call Desk services transparently between your regular IT support organization and Progent's nationwide roster of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service uses a collective support solution utilizing the number one PSA tool for managing service requests and ticketing, assigning ownership, tracking progress, and producing management reports. To find out how Progent's Help Desk Augmentation Services can help your company to deliver world-class desktop support to your at-home employees, visit Progent's Call Desk augmentation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing a productive telecommuter environment for your Appleton, Wisconsin company, call 1-800-993-9400 or visit Contact Progent.