Lawrence Remote Workforce Connectivity Consultants
Backup/Recovery Technology Consulting Experts
Enlarging your at-home workforce can have a major impact on IT architecture, security/compliance, and company culture. Progent has 20 years of background assisting small and mid-size businesses to design, deploy, administer, optimize, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Lawrence organization to pick the right tools and follow best practices in creating and maintaining a safe virtual ecosystem for teleworkers that promotes collaboration and returns maximum business value. Progent offers support services that go from as-needed guidance for helping you past challenging IT roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.
Progent's consultants can help Lawrence, Massachusetts businesses to succeed with any aspect of creating a high-performing telecommuting ecosystem by providing network infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk outsourcing, security monitoring, backup/restore solutions, and centralized management.
Data Protection for Telecommuters
The field of Data Protection covers saving and restoring vital information so as to prevent data loss and reduce restoration time and effort in case of storage system failures resulting from equipment breakdowns, software glitches, human mistakes, malware, or any other reason. Dependable data protection strategies can be especially challenging to architect and manage in hybrid environments that incorporate local data centers, cloud resources, and an at-home workforce.
- Backup/Restore solutions for an at-home workforce must address diverse types of personally owned endpoint devices. Progent can provide fast remote access to consultants familiar with a wide range of products for backing up Microsoft Windows, Apple and Linux/UNIX powered servers and desktops as well as notebooks, iOS and Android tablets and handhelds. Leading backup/restore products supported by Progent's data protection experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Mozy, and Time Machine. To protect resources spread across a wide area network, Progent can provide ProSight Data Protection Services, a backup/recovery subscription service that utilizes cloud storage and features fine-grained restore and centralized management.
- Disaster Recovery/Business Continuity (DR/BC) plans typically envision scenarios that call for a rapid switch to an at-home workforce. Progent's senior disaster recovery planning consultants and business continuity specialists can assist your business to develop, document and validate a DR/BC plan that addresses the process of switching to telecommuting.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and managing an efficient work-from-home solution for your Lawrence, Massachusetts business, call
An index of content::
Dynamics GP/Great Plains Professional
Dynamics GP Online Troubleshooting
Dynamics GP allows you to expand and manage your business better by delivering easy access to decision-driving information and a fast ROI. Microsoft Dynamics GP/Great Plains offers major business benefits such as its ability to expand the reach of your organization, handle your financials, computerize financial operations, standardize processes across your company, refine inventory control, increase order accuracy, grow sales and shorten lead-time, and increase free cash flow. Progent can show you how to set up and manage a robust, safe server and communications foundation to support Great Plains, and can offer experienced Microsoft Dynamics GP support professionals to make sure you reap the full benefits of your Microsoft Dynamics GP software.
System Center 2016 and Windows 10 Integration Technical Support Services
Integration Support SCOM 2016
Small to middle size companies can now get all the advantages of Microsoft System Center Operations Manager and in addition have quick access to Progent’s Microsoft and Cisco Certified network support professionals. With Progent's affordably priced network service programs, small businesses can select a simple System Center Operations Manager 2007-based co-sourcing service program with server monitoring, reporting, Help Desk and online troubleshooting or a comprehensive round-the-clock outsourcing solution. Progent supports System Center Operations Manager to provide small business information systems world-class reliability, protection, and productivity.
Office 365 IDFix Engineer
24-7 MCSE Expert Certified IT Services Office 365 and iPhones
Microsoft has made a strong effort to enable seamless hybrid networks that combine Office 365 Exchange Online and on-premises Exchange systems. This allows you to have some Exchange mailboxes hosted on your on-premises datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified consulting team can assist you with any phase of planning, integrating and debugging your hybrid Exchange network. Progent's Exchange specialists can deliver occasional expertise to help you through challenging technical bottlenecks and also can provide comprehensive project management outsourcing or co-sourcing to ensure your hybrid Office 365/Exchange solution is completed on schedule and within budget.
Firesight Consultants
Cisco ASA firewall VPN Technical Consultant
Progent's Cisco-premier CCIE network engineers can assist you to manage your current PIX 500 or Cisco ASA 5500 firewalls or upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to design, deploy, optimize, administer and debug firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services
Urgent Failover Clustered Servers Professionals
Microsoft Expert High-Availability Failover Clustered Servers Setup and Support
The cluster feature set incorporated into the Datacenter and Enterprise versions of MS Windows Server 2008 is dramatically re-engineered to simplify the installation, setup, and administration of server clusters that provide improved levels of network availability, security, performance, and versatility. New or improved features include cluster verification, revamped setup and deployment, improved cluster management, new cluster architecture for increased uptime, hardened security and quorum models, fewer failure points, more disk and memory capacity, and improvements for multi-site clusters. Progent's clustered server consultants can help your company evaluate the advantages of Windows clustering, design and implement an installation, train your network support staff to administer your cluster environment, deliver ongoing consulting and support services, and create and validate a business continuity plan.
Exchange Server 2016 Upgrade Troubleshooting
24/7/365 Microsoft Exchange Server 2016 Migration Remote Support
Progent can help you in all facets of your upgrade to Exchange 2016 including planning high availability (HA) infrastructure for an on-premises, cloud-based or hybrid deployment; server and CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2; migrating mailboxes; Hyper-V virtualization design; determining storage requirements for your virtual machines, mailbox databases and log files; setting up HLB for high-availability client access services; planning, configuring and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; performing client remediation with Office desktop or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).
Online Support Services Remote Monitoring and Reporting
System Center MOM Engineer
Progent's Microsoft-certified consultants have over a decade of background planning, deploying, optimizing and repairing Microsoft SCOM environments and offer companies of all sizes advanced online or onsite consulting support for Microsoft SCOM 2012. Progent can help you to design an architecture for System Center 2012 Operations Manager servers that provides the responsiveness and availability needed to monitor your datacenter efficiently, whether your infrastructure are on-premises, cloud-based, or a hybrid environment. Progent's SCOM consultants can also assist you to install and customize System Center 2012 Operations Manager management packs based on industry best practices for tracking network infrastructure as well as both Microsoft and third-party applications and services. In addition, Progent can provide fast remote or on-premises troubleshooting to help you to fix critical issues uncovered by Microsoft SCOM 2012.
At Home Workers Cloud Integration Consultant Services
Work from Home Cloud Integration Support and Setup
Progent can assist small and mid-size businesses to provision their home-based employees with seamless integration with public cloud services.
Windows Active Directory Integration Support
Expert Microsoft Certified Active Directory Onsite Technical Support
Microsoft Windows Enterprise Directory requires extensive field experience to integrate optimally across an enterprise. Progent’s Microsoft Certified engineers are experienced in designing, deploying, and supporting complex Microsoft Enterprise AD projects. Progent’s fields of proven competence with Windows Active Directory include replication issues, multi-domain partition design, repair of corrupted Active Directory objects, dealing with legacy legacy version configuration objects in online Active Directory systems, and fixing failed configurations of AD and Active Directory-associated programs.
SharePoint 2016 PowerShell Support and Help
SharePoint 2016 Migration Remote Support
Progent's Microsoft-certified SharePoint consultants offer economical remote and onsite expertise, software development, and technical support services for businesses of all sizes who want to upgrade to SharePoint 2016 or SharePoint Online from earlier versions of SharePoint.
Exchange 2010 Migration Consulting
Exchange 2003 to Exchange 2010 Upgrade Consulting
Progent offers expert support for each step of your Microsoft Exchange 2010 migration including outsourced or co-sourced project management, site analysis, project design and documentation, specification of new software and hardware required, suggested vendor sourcing, system verification at client site or at Progent's test lab, managing temporary coexistence of Exchange Server 2010 and Exchange Server 2003 or 2007, implementation of the production system, deactivating the old servers, and webinar training for client's support group and end users.
Linux Online Consult
Solaris Remote Consultant Services
Progent offers national remote phone support and troubleshooting services for companies who run Solaris environments or whose IT systems include a combination of Sun Solaris and Microsoft Windows products. Online network consulting provides maximum leverage for your information technology dollar by extending client efficiency and shortening the time charged for computer analysis and repair. Sophisticated online support tools and experienced technicians and engineers allow Progent to solve the majority of network problems without wasting time and expense by going to your location. In most of cases your network problems can be dealt with by telephone or through a mix of telephone help and online connectivity. Progent can put you in touch with Cisco CCIE network engineers and CISSP and ISSAP premier security specialists to help you with the toughest system issues.
New Hampshire Computer Support For Small Offices
Cisco Experts Help Nationwide Remote
Progent’s Technical Response Center provides national extended hours remote support for computer systems powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Premier support engineers provide after-hours telephone support and online secure computer connection to troubleshoot and repair technical problems rapidly and affordably. The breadth of IT experience represented by Progent's staff of nationwide service engineers allows Progent to escalate even the toughest network issues to qualified experts as needed. For urgent problems, the Technical Response Center tries to respond to your call for service within one hour.
Small Office Computer Consulting Services SMB
Top Ranked Network Management Services Midsize Company
Progent provides IT services for medium size companies with 100 to 250 system clients. The mid-size company or office has traditionally been an underserved part of the market for IT consulting expertise. The cost structures and service delivery practices of large third-party support firms make them too costly for the ordinary small business or small medium business (SMB), which usually has a minimal information technology budget with which to maintain an IT system whose complexity and capability are frequently similar to the networks of far larger companies. Progent's service delivery model, which takes full advantage of online support, virtual network infrastructure and 24x7 network monitoring, significantly lowers the network maintenance expenses of an SMB while providing the small organization with enterprise-level service from professional, IT consultants with background in a wide range of small business network solutions. If your medium size organization or small business is looking for the quality of IT help needed for a mid-size office without budgeting enterprise costs, contact Progent.
Windows Server 2012R2 Storage Spaces Specialist
Windows Server 2012R2 Hyper-V Integration
Progent's certified consultants can help you to assess the business value of Windows Server 2012 R2 for your organization, create test systems and migration plans, tune your network infrastructure for on-premises, multi-site, cloud-based, and partial-cloud datacenters, educate your IT support team, create a corporate-wide security plan, streamline IT administration, assist with application development, and build and test a disaster recovery/business continuity plan.
VMware VCDX Consult
Consulting Services VMware vCenter Orchestrator
VMware's popular Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent runbook for recovering services quickly following an outage. SRM supports centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also enables transparent testing for disaster recovery, upgrades and fixes and can produce reports to verify complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and maintain a disaster recovery solution based on VMware SRM.
scom 2016 Online Troubleshooting
Remote scom 2016 data warehouse IT Consulting
System Center 2016 Operations Manager is designed to promote top performance and maximum uptime for critical workloads by offering unified, cross-platform monitoring of IT infrastructure installed across local systems and cloud environments. Progent's consulting group can provide advanced online and onsite support to assist businesses of any size to design, integrate, tune, enhance and troubleshoot SCOM 2016 solutions. Progent can assist you to move to SCOM 2016 from earlier versions or from other monitoring platforms, or integrate a variety of monitoring systems into a unified infrastructure management ecosystem. Progent can also help you extend your Operations Manager 2016 environment to incorporate resources hosted on public clouds such as Microsoft Azure and Amazon AWS.
Network Infrastructure Health Evaluation Consulting
Urgent Technology Professional ProSight Network Health Audit
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an objective evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your core network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable and more secure Active Directory environment. Both options also provide the ongoing benefits of state-of-the-art remote network monitoring and management technology. These benefits can include lower-cost management, improved compliance with government and industry security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and increased uptime.
Immediate Remote Office Support Services
Branch Office Professional
Years of experience delivering Microsoft support and Cisco network consulting has allowed Progent to build a unique capability for supporting branch offices that need IT help with the responsiveness common to with small companies but which includes professional client interaction, complete documentation, and compliance with enterprise IT standards. If your enterprise maintains a sales office situated anywhere in California or any region covered by Progent's engineers, Progent can provide a broad array of in-person and off-site network consulting services and network design assistance.
Lync Server 2013 Web Apps Server Consulting Services
24-Hour Lync Server 2013 disaster recovery Consultant
Lync Server 2013, renamed Skype for Business, enables businesses of all sizes to create a centrally managed and protected communications ecosystem that permits a BYOD computing style with instant messaging (IM), presence, audio/video and web conferencing with app sharing, as well as IP-based and PSTN calling enabled for a broad assortment of desktop and mobile devices. Progent's Microsoft-certified Lync 2013 consultants and system integrators can assist you to assess the advantages of Lync Server 2013, create an on-premises, cloud-based (via Microsoft Lync Online) or mixed topology appropriate for your current and long-term goals, implement Lync 2013 so as to speed up your ROI, and deliver custom webinar and onsite training to your IT team and users. Progent has expertise in critical components of a Lync 2013 deployment including Windows Server, SQL Server Express and Exchange Server, and Progent can help your organization to combine Lync 2013 with key Office and Office 365 apps including Outlook and PowerPoint.
Progent Management Computer Outsourcing Consultants
Best Progent Management Team Software Consulting Firm
Progent's management team consists of seasoned veterans with decades of experience providing network consulting, troubleshooting, and long-term information system planning to organizations ranging from small offices to global enterprises. Great support calls for great personnel, and Progent has put together a management staff able to provide customers with the best service value available anywhere.
Professional On-site Support
Phone Support Outsourcing
For mid-size companies looking for IT support, Progent offers an array of options including local help, remote support, off-site Call Center, 24x7 support with remote network monitoring, temporary staff augmentation, site relocation support, application programming, and professional consultation. For medium-size businesses in California or other regions covered by Progent's field engineers, Progent provides professional in-person support for solving technical issues rapidly and economically.
Remote Support Services SCCM 2007 Asset Management
SCCM 2007 Integration
Progent's Microsoft-certified consultants can assist you to support Microsoft System Center 2007 Configuration Manager to simplify administration, enhance security and compliance, and increase worker output by making sure that critical applications are always up to date, managing product licenses, and monitoring resource usage patterns so you can make informed purchasing choices. When you are ready to update your SCCM 2007 configuration management ecosystem, Progent can assist you to plan and carry out an efficient migration to System Center 2012 Configuration Manager.
Immediate Technology Professional Blackberry
Blackberry Specialist
Progent’s professionals offer experience in a variety of disciplines relevant to mobile connectivity such as system infrastructure, wireless data synchronization, wireless protection, mobile e-mail, Windows Mobile, RIM Blackberry, and wireless application development. Progent's certified professionals can save your business time and expense by applying their wireless experience to show you how to choose and configure wireless access technologies that make sense for your business. Progent can also tune your network architecture so that mobile appliances perform better.
Microsoft Hyper-V 3.0 Virtual Machines Consulting
Online Support Services Microsoft Hyper-V 3.0 Virtual Server
Progent's Microsoft-certified professionals can assist you to evaluate the possible advantages of Hyper-V-based server virtualization for your business, perform test implementations to validate Hyper-V's operation with your production software, evaluate your network architecture for smooth operation with virtual server technology, assist you in moving to Windows Server 2008 and configuring Hyper-V, educate your IT staff to track and manage Hyper-V, offer world-class consulting support for enhancing the protection of your virtual machines, establish and validate disaster recovery procedures that optimize network uptime, and deliver continuing consulting and technical support including low-cost remote troubleshooting and turn-key Help Desk outsourcing.
Computer Network Support Companies Network Management
Network Management Server Consultants
Progent's Cisco-Certified network engineers can show you how to run Cisco's management tools alongside a variety of powerful third-party applications to build a complete network management solution to keep your network running reliably, fully utilize limited resources, guard your data, revive quickly from hardware failure or deliberate assaults, and allow you to add or reassign valuable resources sensibly and economically as your company evolves.
Emergency Support MOM 2007
Best Consulting Remote Monitoring and Reporting
Remote 24x7 network monitoring, automated alerts, and actionable reports are vital to maintaining the proper operation of your network and eliminating preventable and costly downtime. Remote Monitoring and Management (RMM) solutions have advanced so far that businesses of any size can get a degree of protection that was once reserved for large enterprises. Progent offers a variety Remote Monitoring and Management options available as economical services designed to help your company to identify and resolve a most IT network issues before they can disrupt productivity.
Network Architect Information Technology Outsourcing Company
Project Management Integration Services
For large businesses, Progent can supplement internal network support staffs by offering extensive experience in deploying key Microsoft and Cisco products. Progent's certified professionals can provide Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint expertise, and Microsoft SQL Server help. For the nationwide or global enterprise with branches, Progent can act as a seamless nearby extension of corporate network management. Progent’s enterprise consulting services include company-wide security, remote branch office support, system architecture, Sarbox conformance, project management, and world-class support for multiple location office environments powered by Enterprise Windows. Progent can provide on-site consultants and technicians to assist with a site relocation or office move, or a network designer to help with building or using an Internet Data Center or co-location site.
CRISC Certified Risk and Information Systems Control Auditor Consultant Services
Services CRISC Certified Risk and Information Systems Control Auditor
Progent offers the guidance of a CRISC-certified risk management expert to help you to design and deploy an enterprise risk management strategy based on leading practices identified by CRISC and crafted to match your company's risk appetite, business objectives, and budgetary guidelines.
Cybersecurity Pen Testing Security Organization
Stealth Penetration Testing Consulting
Stealth intrusion checking is a key part of any comprehensive IT system security plan. Progent’s security experts can perform thorough penetration checks without the awareness of your organization's internal IT staff. Unannounced penetration checking uncovers whether existing security defense tools such as intrusion incident warnings and event history monitoring are correctly configured and consistently monitored.
NetScreen Cybersecurity Consultancies
Juniper NetScreen IPsec VPN Security Company
Progent's Juniper Networks-certified NetScreen consultants can assist your company to install and integrate NetScreen 5000 series routers, upgrade from older NetScreen devices to the latest Juniper products, and troubleshoot network infrastructure problems in Juniper-only or mixed-technology environments.
Technical Consultant Cisco VoIP phones Single Number Reach
Cisco Expert 7800 Series IP Phone Outsourcing
Progent's Cisco certified networking experts can provide high-level support services for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server high availability systems.
24x7 Microsoft Certified Partner Network Designers
Emergency Microsoft Partner Network Management Services
Progent is a Microsoft Certified Partner with accredited competencies such as Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners are the most successful organizations who earn the highest client satisfaction and are afforded the tightest operational relationship with Microsoft. The knowledge, capabilities, and commitment required to earn the status of Microsoft Certified Partner benefits Progent's customers by allowing Progent to provide your business better solutions for your IT system.
IT Services Service Reporting
Service Reporting Support and Setup
Progent uses an enterprise-class support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or local service organizations who offer scant documentation or details of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support documentation transmitted by each consultant to every customer. The discipline of detailing and archiving service records results in more efficient support and eliminates a variety of typical problems such as when a service client is effectively held hostage to a consultant who refuses to let go of vital service information.
24x7x365 Technology Professional Local Government
City Government Cisco Professionals
Progent has a long background providing a full-spectrum of remote network consulting and emergency repair services to local governments and school districts across the U.S. Progent is one of the pioneers in delivering advanced online IT consulting and has delivered network support to clients in every state. Remote support saves travel expenses and solves issues more quickly than on-premises service calls.
IP phones Remote Troubleshooting
Integration Cisco IP phones
Progent's Cisco certified network infrastructure experts can provide high-level support services for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server high availability solutions.
Remote Support SQL Server 2014 Virtual Machines
Consultant Services SQL Server 2014 Cluster Shared Volumes
Microsoft SQL Server 2014 incorporates major enhancements in critical areas including speed, uptime, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory capability that works seamlessly across all workloads including Online Transaction Processing, data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can deliver efficient remote and onsite consulting services including system design, deployment, administration, troubleshooting, and software development services to help organizations of any size to realize fast return from their SQL Server 2014 investment.
24-7 Remote Troubleshooting Android integration
24x7 Online Help Android and Windows Server integration
Progent's seasoned team of network consultants and subject matter experts have years of experience providing remote and onsite assistance for organizations of all sizes who need to integrate Android phones and tablets into their IT networks so that users can be productive from virtually anywhere. Progent has the breadth of know-how to resolve technical issues that span multiple manufacturers and that entail a mix of older and up-to-date information technology. Progent offers budget-friendly remote expertise to assist you with any facet of designing, configuring, managing and troubleshooting your Bring-Your-Own-Device (BYOD) solution. Progent can deliver as-needed technical support to help you to resolve especially challenging IT issues, or Progent can provide comprehensive project management services to help you finish strategic network initiatives on time and on budget. Progent can assist with on-premises, cloud-based, or hybrid network environments and offers support for all major operating systems, applications, management utilities and network infrastructure. Progent also can provide customized group or individual training to help you manage and use Android phones and tablets efficiently.
Dynamics GP Great Plains Software Integration Services
Microsoft Experts Dynamics GP Software Online Support
Microsoft Dynamics GP 2010 accounting is a comprehensive business management and analytics platform that integrates data and processes throughout your business, communicates easily with other applications, and connects workers, customers and suppliers unrestricted by time or place. Created for small to mid-size businesses, Dynamics GP 2010 and Microsoft Dynamics GP Release 10.0 deliver capability for accounting, analytics and reporting, project management, inventory and order processing, eCommerce, human resource management, customer relationship management, field force automation, manufacturing, retail management, and online business services. Progent can help you set up and maintain a reliable, secure server and network infrastructure to support Microsoft Dynamics Great Plains, and can provide experienced Great Plains professionals to help your company benefit from the full power of Microsoft Dynamics GP 2010.
Cisco Help Desk Information Technology Consulting
Online Troubleshooting Network Support Help Desk
The Help Desk Call Center service delivery structure used by Progent offers small organizations an dependable option to dependence on independent consultants by offering broad expertise shared by multiple engineering teams, optional round-the-clock availability of urgent help, fast escalation to appropriate engineers for solving the most difficult problems, support consistency and reliability, prompt follow-up enforced by seasoned service administrators, a selection of easy-to-use mechanisms for initiating support jobs, plus a high level of progress transparency made possible by ticket tracking and available via a web portal.
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