Enlarging your at-home workforce can have a major impact on IT architecture, security/compliance, and company culture. Progent has 20 years of background assisting small and mid-size businesses to design, deploy, administer, optimize, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Lawrence organization to pick the right tools and follow best practices in creating and maintaining a safe virtual ecosystem for teleworkers that promotes collaboration and returns maximum business value. Progent offers support services that go from as-needed guidance for helping you past challenging IT roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent's consultants can help Lawrence, Massachusetts businesses to succeed with any aspect of creating a high-performing telecommuting ecosystem by providing network infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk outsourcing, security monitoring, backup/restore solutions, and centralized management.

Data Protection for Telecommuters
The field of Data Protection covers saving and restoring vital information so as to prevent data loss and reduce restoration time and effort in case of storage system failures resulting from equipment breakdowns, software glitches, human mistakes, malware, or any other reason. Dependable data protection strategies can be especially challenging to architect and manage in hybrid environments that incorporate local data centers, cloud resources, and an at-home workforce.

  • Backup/Restore solutions for an at-home workforce must address diverse types of personally owned endpoint devices. Progent can provide fast remote access to consultants familiar with a wide range of products for backing up Microsoft Windows, Apple and Linux/UNIX powered servers and desktops as well as notebooks, iOS and Android tablets and handhelds. Leading backup/restore products supported by Progent's data protection experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Mozy, and Time Machine. To protect resources spread across a wide area network, Progent can provide ProSight Data Protection Services, a backup/recovery subscription service that utilizes cloud storage and features fine-grained restore and centralized management.
  • Disaster Recovery/Business Continuity (DR/BC) plans typically envision scenarios that call for a rapid switch to an at-home workforce. Progent's senior disaster recovery planning consultants and business continuity specialists can assist your business to develop, document and validate a DR/BC plan that addresses the process of switching to telecommuting.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and managing an efficient work-from-home solution for your Lawrence, Massachusetts business, call 1-800-993-9400 or visit Contact Progent.



An index of content::

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    Progent's Cisco certified networking experts can provide high-level support services for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server high availability systems.

  • Technical Consultant SCVMM 2012 Virtual Switch Consulting SCVMM Planning
  • Technical Support MS SQL Microsoft T-SQL Design Firm
  • Technical Support SQL Server Management Studio SQL Server Configuration Manager Remote Troubleshooting
  • Technology Consulting Services Remote Desktop Connection for Apple Mac Windows Desktop Simulation on macOS Network Engineer

  • 24x7 Microsoft Certified Partner Network Designers
    Emergency Microsoft Partner Network Management Services

    Progent is a Microsoft Certified Partner with accredited competencies such as Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners are the most successful organizations who earn the highest client satisfaction and are afforded the tightest operational relationship with Microsoft. The knowledge, capabilities, and commitment required to earn the status of Microsoft Certified Partner benefits Progent's customers by allowing Progent to provide your business better solutions for your IT system.

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  • IT Services Service Reporting
    Service Reporting Support and Setup

    Progent uses an enterprise-class support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or local service organizations who offer scant documentation or details of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support documentation transmitted by each consultant to every customer. The discipline of detailing and archiving service records results in more efficient support and eliminates a variety of typical problems such as when a service client is effectively held hostage to a consultant who refuses to let go of vital service information.

  • Top Ranked Lawrence At Home Workers Data Protection Solutions Assistance
  • Temporary Desktop Support Staffing Consulting CISM Security Security Immediate Staff Augmentation Integration Support

  • 24x7x365 Technology Professional Local Government
    City Government Cisco Professionals

    Progent has a long background providing a full-spectrum of remote network consulting and emergency repair services to local governments and school districts across the U.S. Progent is one of the pioneers in delivering advanced online IT consulting and has delivered network support to clients in every state. Remote support saves travel expenses and solves issues more quickly than on-premises service calls.

  • Top Exchange 2010 Specialists Support and Help Exchange Server 2010
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  • Top Wireless Security Consultants Security Audit Engineer

  • IP phones Remote Troubleshooting
    Integration Cisco IP phones

    Progent's Cisco certified network infrastructure experts can provide high-level support services for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server high availability solutions.

  • Upgrade Consulting Sun Solaris Immediate Solaris Migration

  • Remote Support SQL Server 2014 Virtual Machines
    Consultant Services SQL Server 2014 Cluster Shared Volumes

    Microsoft SQL Server 2014 incorporates major enhancements in critical areas including speed, uptime, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory capability that works seamlessly across all workloads including Online Transaction Processing, data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can deliver efficient remote and onsite consulting services including system design, deployment, administration, troubleshooting, and software development services to help organizations of any size to realize fast return from their SQL Server 2014 investment.

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  • 24-7 Remote Troubleshooting Android integration
    24x7 Online Help Android and Windows Server integration

    Progent's seasoned team of network consultants and subject matter experts have years of experience providing remote and onsite assistance for organizations of all sizes who need to integrate Android phones and tablets into their IT networks so that users can be productive from virtually anywhere. Progent has the breadth of know-how to resolve technical issues that span multiple manufacturers and that entail a mix of older and up-to-date information technology. Progent offers budget-friendly remote expertise to assist you with any facet of designing, configuring, managing and troubleshooting your Bring-Your-Own-Device (BYOD) solution. Progent can deliver as-needed technical support to help you to resolve especially challenging IT issues, or Progent can provide comprehensive project management services to help you finish strategic network initiatives on time and on budget. Progent can assist with on-premises, cloud-based, or hybrid network environments and offers support for all major operating systems, applications, management utilities and network infrastructure. Progent also can provide customized group or individual training to help you manage and use Android phones and tablets efficiently.

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  • Virus Protection Consulting Security Plan Intrusion Detection
  • WatchGuard Firebox Auditor WatchGuard Firebox M5600 Firewall Security Auditor
  • Windows Server 2003 Engineer Windows Server 2003 Consulting Services

  • Dynamics GP Great Plains Software Integration Services
    Microsoft Experts Dynamics GP Software Online Support

    Microsoft Dynamics GP 2010 accounting is a comprehensive business management and analytics platform that integrates data and processes throughout your business, communicates easily with other applications, and connects workers, customers and suppliers unrestricted by time or place. Created for small to mid-size businesses, Dynamics GP 2010 and Microsoft Dynamics GP Release 10.0 deliver capability for accounting, analytics and reporting, project management, inventory and order processing, eCommerce, human resource management, customer relationship management, field force automation, manufacturing, retail management, and online business services. Progent can help you set up and maintain a reliable, secure server and network infrastructure to support Microsoft Dynamics Great Plains, and can provide experienced Great Plains professionals to help your company benefit from the full power of Microsoft Dynamics GP 2010.

  • Windows Server 2016 Hybrid Cloud Integration Online Support Windows Server 2016 Multi-domain clusters Support and Help
  • Windows Small Business Server Online Support 24x7 Consultant Services Microsoft Essential Business Server
  • Windows Virtual Desktop for Mac Information Technology Consulting Windows PC Simulation on Mac Consulting Services

  • Cisco Help Desk Information Technology Consulting
    Online Troubleshooting Network Support Help Desk

    The Help Desk Call Center service delivery structure used by Progent offers small organizations an dependable option to dependence on independent consultants by offering broad expertise shared by multiple engineering teams, optional round-the-clock availability of urgent help, fast escalation to appropriate engineers for solving the most difficult problems, support consistency and reliability, prompt follow-up enforced by seasoned service administrators, a selection of easy-to-use mechanisms for initiating support jobs, plus a high level of progress transparency made possible by ticket tracking and available via a web portal.

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