Boise Work at Home Employees Integration Support Partner
System Planning, Setup, Management and Help Desk Consulting Experts
Enlarging your at-home workforce can have a major impact on network infrastructure, cybersecurity, and corporate processes. Progent has 20 years of experience assisting businesses of all sizes to plan, configure, administer, tune, and troubleshoot IT environments that support at-home workers. Progent can assist your Boise organization to pick the right tools and follow leading practices in building and operating a secure virtual solution for teleworkers that facilitates teamwork and returns top business value. Progent offers support services ranging from as-needed guidance for getting you over challenging IT roadblocks to comprehensive project management to help you carry out mission-critical initiatives.
Progent can assist Boise, Idaho businesses to with any aspect of creating a high-functioning work-at-home environment by providing infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk augmentation, data security, backup/restore solutions, and streamlined management.
Infrastructure for a Remote Workforce
Configuring the network infrastructure required to support a remote workforce can be especially challenging if you must manage a mix of worker-owned hardware like desktop computers and laptops, Internet routers, and Wi-Fi APs from an assortment of vendors and with a mix of OS software and firmware releases. Progent's background providing online help for both legacy and modern technologies in virtual office venues enables you to make efficient use of your available network infrastructure and offers fast access to expertise for implement essential updates. Support services available from Progent to help your company to implement a high-functioning telecommuting ecosystem include:
- Virtual Private Network connectivity makes it possible to establish a secure tunnel for authorized remote workers to access IT assets situated at your corporate data center or in a public cloud. Progent can assist you to deploy and manage VPN access between your teleworkers and your various network resources by providing remote VPN integration support. For organizations using Cisco's ASA firewalls, Progent's Cisco ASA consultants can assist your remote workers to set up Cisco's AnyConnect software to provide safe VPN connections for a wide range of devices such as Windows, macOS, Apple iOS, Linux, and Android.
- Virtual Desktop Infrastructure (VDI) products allow a telecommuter to view and interact with a data center PC's desktop. This provides IT managers more control over the digital ecosystem of at-home employees and ensures them a consistent and more productive work experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
- Routers connect home networks to the Internet and typically support VPN connections, local Wi-Fi connectivity, and firewalls. Progent offers top-tier remote consulting for deploying routers from a range of manufacturers. See router configuration support from Cisco-certified experts.
- Home Wi-Fi networks, typically shared by an entire household and visitors, are frequently used by telecommuters to access their router for work. This can create throughput and cybersecurity problems. Progent can help businesses to mitigate these problems by providing expertise like Cisco Aironet integration consulting, Cisco-certified Meraki wireless deployment consulting, and Ubiquiti WiFi access point integration help.
- Internet connectivity solutions impact the speed and availability of connections between at-home workers and the company network. Business-critical applications may demand backup Internet connections in the event the normal connection fails. Progent offers guidance for identifying ISPs, picking appropriate bandwidth and data volume packages, and configuring fault-tolerant Internet connections. See Internet connectivity integration services.
IP Voice Solutions for Remote Workers
Expanding the corporate PBX system to include remote users is vital to supporting a productive at-home workforce. A variety of cloud-centric digital PBX products are used by small and mid-size businesses to server teleworkers. Many larger organizations rely on Cisco's current or older platforms for IP voice management. Progent can help businesses of all sizes to plan or maintain a remote VoIP service that provides the versatility, convenience and protection needed for telecommuters. Progent's Cisco-certified CCIE IP Voice experts offer advanced support to help businesses tune their current Cisco VoIP environments to support an expanding at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers advanced telephony capabilities to devices such as IP phones, media processing products, VoIP gateways, and mixed media applications deployed across the network. CUCM manages additional mixed media services like messaging, voice/video conferencing, and team interaction networks. For more information about Progent's Unified Communications Manager expertise, visit CUCM consulting services.
- CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can assist you to support your existing CallManager deployment or upgrade smoothly to Cisco's modern IP telephony solutions. To learn about Progent's expertise for CallManager and Cisco's other early VoIP products, visit CallManager consulting services.
- Cisco IP Gateways provide integration with public telephony networks and with clients operating beyond the corporate firewall like telecommuters. Progent can provide expert support for Cisco's legacy IP gateways including the UC520, UC540 and UC560 products and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
- Additional VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to expand your WAN infrastructure to support these solutions and deliver on-demand deployment and debugging expertise.
Voice/Video Conferencing for Telecommuters
A wide selection of voice/video conferencing platforms from major vendors support online meetings, video conferencing, chat sessions, and screen sharing for both local workers and telecommuters. Many companies utilize a mix of conferencing products to meet the needs of their various partners and clients. Progent can assist your organization to maintain your current voice/video conferencing environment and enhance the experience of your at-home workforce.
- Skype for Business is Microsoft's popular unified communications product that supports presence, IM, audio and video calling and conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified specialists who can assist your company to configure and manage Skype for Business clients to accommodate your remote employees. For details about Progent's support expertise for Skype for Business, visit Skype for Business integration experts.
- FaceTime is Apple's group video calling app for compatible iOS and Mac devices. FaceTime works on Wi-Fi or cellular Internet connections. Current editions of FaceTime support as many as 32 concurrent users for video sessions. For details about Progent's support expertise for FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center supports online conferencing for most computing devices. Offered through Cisco's Webex Cloud platform, Webex services include sharing discrete content or computer screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, session capture, plus editing and playback for future reference and training. For details about Progent's support expertise for Cisco Webex as well as for other IP video products from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conversations, contacts, and information with features such as video conferencing, persistent threaded chat, plus file sharing. To learn more about Progent's consulting expertise for Teams and for additional Office 365 products, refer to Progent's Microsoft Teams consulting services.
- Other Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging services for these products and help your business to optimize your WAN architecture to run them.
Microsoft Integrated Collaboration Platforms for an At-Home Workforce
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Office and Microsoft 365 families, providing a powerful environment of applications that create a cohesive user experience for exchanging data and ideas throughout a corporate network and on a broad range of endpoints. Progent has delivered online consulting services for Microsoft SharePoint and Exchange Server since their initial publication and can help your company to deploy these critical collaboration platforms to optimize the productivity of your at-home workers.
SharePoint utilizes web sites to allow collaboration and knowledge delivery by offering policy-based delivery of data, business processes, and utilities for searching through company-wide information silos. SharePoint permits you to create protected web portals that allows remote workers to view and edit consolidated business intelligence by means of Intranets (Wikis), Blogs, social sites, and Web Parts. To learn about Progent's SharePoint support services, go to SharePoint integration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange consulting expertise, refer to integration consulting for Microsoft Exchange Server.
OneDrive is Microsoft’s collaborative cloud file hosting and synchronization service, comparable to GoogleDrive. Remote users can store files to the OneDrive service, and co-workers anywhere can share them safely through a web browser. Included with Microsoft 365, OneDrive enables home workers to jointly author documents. Edits created offline are automatically synced when you go back online. For information about Progent's expertise for Microsoft OneDrive, refer to Onedrive configuration experts.
Public Cloud Integration for Teleworkers
Progent offers fast and affordable online support for enabling businesses to create, manage and repair integrated hybrid network models that include internal data centers, telecommuters, branch offices, plus public cloud services. Progent can provide top-tier consultant for all types of cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service. Progent can help teleworkers resolve problems with cloud access, authentication, and security.
Microsoft Azure is a leading family of public cloud software and services that allows you to utilize infrastructure, virtual servers, and key applications hosted on Microsoft's extensive cloud. Microsoft Azure includes more than one hundred cloud-based services such as the ability to host Windows and Linux-powered VMs, scalable cloud storage, messaging, application development with Visual Studio, and data protection. Progent can assist you to deploy virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity management with Azure Active Directory, and plan backup and restore solutions with Azure Backup. Progent can also help you create protected access to Azure services for teleworkers by configuring and debugging firewalls and VPN IPsec tunnels. To find out about Progent's consulting expertise for Microsoft Azure, go to Microsoft Azure consulting.
Office 365, rebranded Microsoft 365, is Microsoft's growing suite of business productivity applications and cloud services available on a subscription basis. Office apps and cloud services are provided in a variety of plans designed for users ranging from students and small offices to large corporations. Progent can provide fast and easy remote access to consultants familiar with Office 365-compatible clients running Windows, Mac, iOS, and Google Android operating systems. Progent can assist your business to assess the numerous subscription bundles available for Microsoft 365 and deploy 365 applications for your remote workers to achieve maximum business value. For details about Progent's consulting expertise for Microsoft Office 365, refer to Microsoft Office 365 integration support.
Office 365 Exchange Online is among the most popular applications in the Office 365 product product suite. Exchange Online provides the advantages of reduced costs for data center infrastructure, simplified management, on-demand scaling, high reliability, and additional benefits associated with public clouds. Microsoft has designed Microsoft 365 Exchange Online to run transparently with on-premises Exchange environments, enabling customers to create hybrid cloud/onsite networks. Progent's certified Exchange experts can provide as-needed assistance to guide you past challenging IT bottlenecks and also offer end-to-end project management services to ensure your telecommuters have convenient and safe access to your Exchange Online environment. For information Progent's consulting services for Exchange Online, go to Microsoft 365 Exchange Online integration and troubleshooting consulting.
Amazon AWS is a pioneer in the public cloud market and is the world's leading source of cloud services. Progent offers fast and economical online access to cloud integration experts who can help your business to plan, deploy, manage, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud services with local resources and with other public clouds like Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking consultants to help you to build a high-availability network architecture to make sure your employees have a consistent computing experience whether they are working from your main office, a branch office, from home, or on the road. To learn about Progent's expertise for Amazon AWS, see Amazon AWS consulting expertise.
Google Cloud is a popular set of cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can help you to extend your current IT resources with the Google Cloud Platform, and Progent's DBA consultants can show you how to make your mission-critical apps cloud ready so your remote workers can benefit fully from Google Cloud services. Progent can help your business to set up virtual machines on Google Cloud Compute Engine, plan a cost-effective storage solution with GCP Storage services, and streamline identity control for at-home workers with GCP Cloud Identity. Progent's consultants can also help your organization to use GCP's management tools to administer and monitor your GCP ecosystem. To find out, see Google Cloud Platform (GCP) consulting support.
Help Desk Support for Teleworkers
An emergency, organization-wide changeover to a teleworker workforce, which might be the result of an epidemic or as part of a business continuity process, can overwhelm even a well-staffed in-house Call Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or expand their Help Desk Call Center with Progent's online Technical Response Center services.
- Progent's Standard Support Desk services utilize Progent's nationwide network of remote IT support experts along with enterprise-class trouble ticketing and tracking technology to provide an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 desktop technical support from service requests to trouble ticket generation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal allows at-home employees to check or update the status of their current trouble tickets, add details, and append screen captures and attachments. Support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support specialists to resolve advanced problems. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Help Desk Supplemental Service allows you to augment your current Help Desk staff by splitting responsibilities for Call Center services seamlessly between your in-house support organization and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's shared Call Center service is based on a collective support solution based on the leading professional services automation platform for handling service requests and ticketing, assigning responsibility, tracking progress, and producing reports. For information about how Progent's Call Center Augmentation Services can help your company to deliver world-class desktop support to your telecommuters, visit Progent's Call Center supplementation Services.
Security and Compliance for Telecommuters
Teleworkers often run their own computers and work in an unsecured area. This increases their vulnerability to cyber threats and calls for judicious use of security appliances, remote monitoring, and the enforcement of security policies that follow best practices. Progent's veteran team of certified cybersecurity experts can assist you to design, implement and manage a modern security solution that guards sensitive information in networks that include at-home workers.
- Firewalls allow companies to create a network that can be safely utilized by on-premises users and by telecommuters, mobile employees, suppliers, clients, and other stakeholders. Next-generation firewall appliances permit you to assign and control appropriate permissions to different classes of users and to expand your IT network and modify your security profile as your business evolves and as cyber threats become more sophisticated. Progent supports both new and older firewall appliances from all major vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall integration services, visit firewall support services.
- Online Endpoint Monitoring makes it easy to track the disparate computers used by telecommuters and either reject or spot and mitigate modern cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight software agent is put on each secured endpoint, monitoring all activity and utilizing advanced machine learning to detect zero-day attacks on arrival. When a cyberattack is discovered, ProSight Active Security Monitoring immediately isolates the infected device from the corporate network to quarantine the malware. Because the ProSight Active Security Monitoring agent is self-contained, endpoints remain protected even if they are disconnected from the Internet. For more information about ProSight Active Security Monitoring, visit remote endpoint monitoring for remote workers.
- Security Audits can evaluate the exposure of your network to all classes of outside and internal security threats for a network that includes telecommuters. Progent can deploy remote, automated cybersecurity inventory scanning for quickly and affordably detecting a broad range of security gaps that can be surfaced via the Internet. Progent's security assessment consulting services, which can be provided by security experts with advanced certifications such as CISM, ISSAP, and GIAC, can assist your company to audit your operations and governance policies and assess your WAN infrastructure to enable you to design top-level protection for your remote workers.
Data Protection Solutions for Telecommuters
Data Protection covers backing up and recovering vital data so as to avoid data loss and minimize restoration time and effort in the event of storage failures resulting from hardware issues, software hiccups, operator mistakes, malware, or other causes. Reliable data protection strategies can be particularly challenging to architect and maintain in hybrid networks that incorporate local data centers, public clouds, and at-home workers.
- Backup/Recovery solutions for at-home workers must address multiple kinds of user-owned endpoints. Progent can provide quick online help from consultants familiar with a wide array of platforms for backing up Windows, Apple Mac and Linux/UNIX servers and desktops as well as laptops, iPads and handhelds. Popular backup/restore solutions supported by Progent's data protection consultants include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect data distributed across a wide area network, Progent offers ProSight Data Protection Services (DPS), a managed backup/recovery service that uses cloud storage and includes granular recovery and unified management.
- Disaster Recovery/Business Continuity (DR/BC) strategies commonly envision circumstances that call for a rapid switch to telecommuting. Progent's senior disaster recovery preparedness experts and business continuity planning consultants can assist you to produce, document and validate a DR/BC plan that addresses the logistics of moving to telecommuting.
Unified Management for At-Home Workers
Microsoft has rebranded and reshuffled its endpoint management products under the title Microsoft Endpoint Manager, which includes Intune for cloud-based management of remote devices and Configuration Manager for managing on-premises computers. Endpoint Manager offers a unified environment for safeguarding critical data by managing on-premises, mobile, and at-home endpoint devices.
Intune
Intune is part of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud service for managing and protecting remote devices and software. Managed endpoint computers can be user owned or company owned. IT administrators managing the enrolled endpoint devices of at-home workers can use Intune to provision and authenticate applications on devices, push updates and certificates, set up policies for permission to access information and networks, set passwords, establish VPN tunnels, determine how teleworkers share information, establish threat defense, verify compliance, and delete sensitive information from lost, stolen or decommissioned endpoint devices. Microsoft Intune runs with Apple iOS, Android, Windows, and macOS/OS X devices. For information about Intune and to find out how Progent can help you to use this platform to manage the devices of your telecommuters, go to Intune teleworker endpoint management consultants.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized MDM platform that allows network administrators to keep offsite endpoints current and protected. Workspace ONE uses VMware AirWatch technology for centralized endpoint administration along with VMware's Horizon virtual application delivery platform for identity control, application management, and setup management of endpoint computers. Workspace ONE operates with devices based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-site product through a one-time purchase. Key capabilities of Workspace ONE include fast over-the-air provisioning of out-of-the-box notebooks, immediate onboarding of new users, policy setting and enforcement for all categories of devices, aggregated reporting and performance analytics, an email encryption gateway, and seamless integration with Microsoft apps and cloud services. To find out about Progent's support for VMware Workspace ONE, go to VMware Workspace ONE remote endpoint management consultants.
Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing a productive telecommuter solution for your Boise, Idaho organization, call
An index of content::
SonicWall Gateway Security Suite Cybersecurity Firm
Consultant SonicWall TZ500 Firewall
Progent's SonicWall firewall consultants can help you configure, manage, and troubleshoot SonicWall firewall/VPN products including the current SonicWall TZ, NSa and NSsp families of firewalls and the legacy SonicWall PRO 2040 devices. Progent's CISSP and CISA-certified network security consultants can help you incorporate SonicWall firewalls into an end-to-end network protection solution and design security into your business processes.
Open Now Unified CM and Microsoft Office Support Services
VoIP Infrastructure Solution for SIP On-site Technical Support
Cisco Unified Communications Manager (CUCM or Unified CM), previously named CallManager, is the heart of Cisco's collaboration portfolio. Unified CM and Cisco Unified Communications Manager Express (CME) offer a location-independent IP-PBX by integrating closely with unified messaging applications such as Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact center. Progent's CCIE-certified consultants can deliver effective and affordable remote and on-premises support to assist organizations of all sizes to create and maintain CUCM deployments by providing Cisco Unified Communications Manager integration and technical support services that deliver optimum business value. Progent's consultants can help with any aspect of Unified Communications Manager setup and troubleshooting in areas that include integrating VoIP phones and desktop Video phones, designing dial plans, setting up SIP trunking and PSTN calling, deploying ISR routers with CUBE VoIP networking support, designing Cisco UCS server clustering systems for high availability, capacity planning, and integration with Exchange and Skype for Business.
Contract Programming MRP
Largest Solomon Consultants
Besides providing the expertise of Microsoft Dynamics GP (Great Plains) specialists, Progent can provide consultants experienced in Dynamics AX, Dynamics NAV (Navision), Microsoft Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP, MAS 90 by Sage Software, and QuickBooks Pro. Progent can provide programming, troubleshooting, management help, upgrade assistance, and one-on-one or group online training classes customized to address your particular needs. Progent's consultants also can show you how to build and maintain a secure, robust network foundation to run your ERP, MRP and accounting applications.
Urgent ASA Firewall with Firepower IT Consultants
24-Hour Cisco Certified ASA Firewalls Remote Troubleshooting
Progent's Cisco-certified CCIE network experts can assist you to maintain your current PIX or ASA 5500 firewalls and migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to plan, configure, optimize, manage and troubleshoot firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services
Exchange Server 2003 Specialists
Exchange 2003 Server Upgrade Consultant Services
Progent's Microsoft certified consultants can show you how to define and deploy an efficient in-place Microsoft Exchange 2003 upgrade plan that minimizes network disruption, simplifies long-term support requirements, and makes your Microsoft Exchange 2003 Server easy to administer. For complicated multi-server or multi-site upgrades, Progent has the knowledge and experience to complete your project quickly and affordably. Progent's Microsoft Exchange Server 2003 help, repair, and consulting offerings include assistance with the integration of outside vendor add-ons to Exchange Server 2003 that are in keeping with your business needs.
Aironet AP Management Online Help
Aironet 3600 Access Point Engineer
Progent's Cisco CCIE-certified Wi-Fi infrastructure consultants can provide remote or onsite configuration and troubleshooting services to help your organization to plan, implement, update, tune, manage and troubleshoot Aironet wireless AP deployments of any scale or topology. Progent's Cisco wireless controller experts can also help you to integrate your wireless ecosystem with your wired network infrastructure and cloud-based resources to build a seamless enterprise-wide connectivity foundation that is easy to manage and expand. Progent also can provide affordable Wi-Fi site surveys to assist you to determine the most efficient selection, placement and setup of Aironet Wi-Fi access points to accommodate your specific workplace design, construction, and expected workloads.
MOM 2007 Specialists
Online Help Microsoft Operations Manager
Remote continuous network monitoring, automated alerts, and periodic reports are crucial to maintaining the health of your network and eliminating unnecessary and costly disruptions. Remote Monitoring and Management technology has progressed to the point that companies of all sizes can afford a level of network stability that was previously reserved for large enterprises. Progent can provide a variety Remote Monitoring and Management (RMM) options delivered as economical services designed to help your company to detect and resolve a an array of network issues before they can impact productivity.
High Availability Interoffice Connectivity Engineer
High-Availability Branch office Connections Specialist
Progent’s non-stop interoffice connectivity and 24x7 network connection consultants can help small companies achieve zero-downtime Interoffice connectivity by means of fully redundant system architectures with transparent failover. Progent’s Cisco Certified Internetwork Experts can plan and implement fault tolerant Inter-office connections supported by fault tolerant EIGRP routers or non-stop OSPF configurations of Cisco routers. Progent can show you how multi-path connectivity and automatic fail-over can provide affordable non-stop interoffice connectivity.
Configuration Cisco Virtual Private Network
Cisco RADIUS Security Technical Support Services
Cisco's security and remote access solutions for small to medium sized companies represent a full range of easy-to-administer protection hardware and software to help you protect your wired and wireless information system. Cisco's Virtual Private Network product family includes routers and switches, firewalls, intrusion detection systems, and VPN solutions. Progent's expert consulting staff includes experienced engineers with Cisco Certified Internetwork Expert and CCNP qualifications who can assist your organization to evaluate Cisco VPN, Cisco RADIUS Security, and additional Cisco protection technologies that fit best with your corporate goals.
Specialist Wireless Security
Consultant Services Network Security
Progent provides expertise for security auditing products including Microsoft Baseline Security Analyzer for performing a set of automatic network testing scans to uncover potential security gaps. Progent has broad experience with network auditing tools and can help you to understand testing reports and react effectively. Progent can show you how to build protection into your company operations, configure scanning tools, define and deploy a protected network architecture, and recommend procedures to maximize the safety of your network. Progent's security engineers are available to show you how to set up a firewall, implement safe remote access to email and data, and install virtual private network. Progent's certified security consultants can also validate the protection of web applications and can conduct extensive information security tests of enterprise-wide security to validate your company's compliance with important international security standards such as HIPAA, NIST, and ISO.
24/7 Support Services ProSight Managed Cloud Backup Services
ProSight Data Protection Services BDR Solutions Computer Consulting
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical files, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's disaster recovery consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical data.
24-Hour Unified Communications Manager IM and Presence Service Professional
UCS server Computer Engineer
Cisco Cisco Unified Communications Manager, formerly known as CallManager, is the center of Cisco's communications and collaboration platform. Cisco Unified Communications Manager and Cisco Unified Communications Manager Express (CME) offer a borderless IP-PBX by integrating tightly with unified messaging apps like Cisco Unified CM IM and Presence Service, Cisco Unity Connection for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact center. Progent's CCIE-certified network consultants can deliver efficient and affordable remote and onsite support to assist organizations of all sizes to create and administer CUCM ecosystems by providing Cisco Unified Communications Manager configuration and troubleshooting consulting services that deliver maximum productivity. Progent can assist with any facet of CUCM support and troubleshooting in areas such as integrating Voice over IP phones and desktop Video phones, designing dial plans, setting up SIP trunking and PSTN calling, installing ISR G2 routers with CUBE support, designing UCS server failover systems for survivability, performance tuning, and integration with Microsoft Exchange Server and Skype for Business.
MS SQL 2008 Setup and Support
Professional SQL 2008 Analysis Services
Microsoft SQL Server 2008 offers powerful, familiar tools to computer professionals as well as to network users, reducing the complexity of designing, integrating, managing, and using company information and analytical programs on platforms ranging from mobile devices to corporate data networks. The sophistication and interconnectivity demands of Microsoft SQL Server 2008 require a network consultant with hands-on expertise and wide knowledge in planning and building information-based, comprehensive business technology applications. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work involving Microsoft technology, assures you success in planning, configuring and managing Microsoft SQL Server 2008 applications that are seamlessly integrated with the Microsoft .NET platform.
Exchange 2003 Server Upgrade Network Consulting
IT Services Microsoft Exchange 2003 Upgrade
Progent's Microsoft Premier engineers can provide expert support for major implementations of Microsoft Exchange 2007. Progent's experts can show you how to prepare for multi-site Exchange rollouts or updates and can supply local personnel to assist large companies with deployments of Exchange Server in the or any region served by Progent's engineers.
24/7 Microsoft SQL Server IT Consulting
Specialists Microsoft SQL Server 2000
Progent’s Microsoft certified professionals can provide small and mid-sized companies expert Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, web-ready database and data analysis package that opens the door to the speedy creation of enterprise-class business applications that offer your company a competitive edge. SQL Server provides built-in support for XML and the ability to query over the Internet and beyond the firewall. In addition to providing expertise, maintenance and problem solving services, Progent’s SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the business value of your information network. Progent can also help you upgrade from earlier versions of SQL Server to SQL Server 2005.
Check Point Security Gateways Security Consultancy
Network Security Audit Check Point 3000 Firewalls
Progent's Check Point firewall experts can help you design, integrate, and manage firewall environments built around Check Point Software Next Generation firewall appliances and Check Point's cloud-based SandBlast security services. Progent can also assist you support legacy Check Point firewalls or migrate efficiently to Check Point's next-generation firewalls.
Internet Connection Professionals
Internet Access Consultant Services
Progent can provide the cost-effective services of remote Internet connectivity consultants to help your organization to evaluate or update your ISP services so your Internet connectivity solution matches your business requirements. Support services available from Progent include evaluation of your current bandwidth utilization, carrier and service plan comparison and selection, network provisioning, and overseeing a seamless switchover to a new ISP and/or service arrangement. Network provisioning can include enhancing existing routers and configuring additional ones, implementing firewalls, and designing fault-tolerant Border Gateway Protocol configurations.
24/7 Meraki 802.11ac Access Point Upgrade Technical Support
Onsite Technical Support Meraki MR53 Access Point
Progent's Meraki wireless AP consultants offer remote and on-premises support to help organizations of any size to design, deploy, maintain, upgrade or troubleshoot Wi-Fi networks that include Cisco Meraki APs. Progent can assist your business to set up and support Meraki-based Wi-Fi infrastructure for sites that range from a telecommuter's home or a remote office all the way to a large campus or a nationwide enterprise. Progent can also help you to integrate additional Cisco technology including switches, ASR routers and firewalls to create a cohesive ecosystem that provides the same access, performance, security compliance, manageability and uptime for wired and wireless clients regardless of their location or computing device.
Cisco PSTN gateways Support and Integration
SIP PSTN Trunks Remote Troubleshooting
Progent's Cisco CCIE-certified SIP infrastructure consultants can assist you to plan, deploy, maintain, debug and upgrade Cisco's SIP (Session Initiation Protocol) connectivity technology and Cisco's CUBE (Cisco Unified Border Element)-based IP PSTN trunks and offer cost-effective online or on-premises support to help businesses to migrate efficiently to an advanced unified communications environment that offers accelerated ROI. Progent's certified Microsoft unified communications consultants can help you to establish connections between Cisco's CUBE Session Border Controller and Microsoft's rich media applications like Skype for Business Server and Lync for connectivity to a SIP-based IP PSTN trunk.
Co-managed Service Desk Online Troubleshooting
Virtual Support Desk Engineer
Progent's Standard Help Desk Services offer an end-to-end service desk solution that manages all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Support services are offered at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve complex problems.
Microsoft Dynamics GP Support Outsourcing
Remote Support Dynamics GP Accounting
Dynamics GP allows you to grow and manage your business more efficiently by offering deep availability of decision-driving information and a rapid ROI. Microsoft Dynamics GP/Great Plains confers important business benefits such as its ability to expand the presence of your organization, handle your financials, automate financial operations, unify procedures across your company, refine inventory control, increase order accuracy, grow revenue and minimize turnaround time, and increase free cash flow. Progent can help you set up and manage a robust, secure server and network foundation to support Great Plains, and can provide experienced Microsoft Dynamics GP support professionals to help you reap the full advantages of your Dynamics GP/Great Plains software.
Specialists ISA Server
Largest ISA Server Consulting Services
Progent's certified ISA Server consultants have extensive backgrounds developing Microsoft-based security solutions for information systems with multiple sites, remote workers, and line-of-business eCommerce applications. A Progent ISA Server engineer can help your small business design and implement a configuration of Microsoft ISA Server 2004 that supports your information security requirements without restricting your productivity.
Emergency SQL Server 2019 Always Encrypted Support and Setup
SQL Server 2019 and VMWare Support Outsourcing
Progent's certified SQL Server 2019 experts can assist your organization to assess the advantages for upgrading to SQL Server 2019 and can deliver rapid remote or on-premises contact with experts in system design and deployment, application development, SQL Server management, and cybersecurity.
Microsoft and Cisco Certified Expert RDBMS Remote Support Services
Database Consult
Progent's certified relational database consultants offer businesses of any size online support for leading database products such as MS SQL Server, Oracle, MySQL, and Office Access. Consulting support available from Progent include installation and configuration, application design and coding, administration services, synchronization solutions, capacity planning, tuning, data migration, information security, backup and recovery systems, problem solving, and training.
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