Enlarging your at-home workforce can have a significant effect on network infrastructure, security, and corporate workflows. Progent has two decades of experience helping businesses of all sizes to design, deploy, manage, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Boston organization to select the right tools and adhere to leading practices in creating and operating a safe virtual ecosystem for teleworkers that facilitates teamwork and returns maximum business value. Progent offers support services that go from on demand guidance for helping you over occasional technical roadblocks to full project management to help you carry out mission-critical initiatives.

Progent's consultants can help Boston, Massachusetts organizations to with any facet of creating a high-functioning telecommuting environment by providing network infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk augmentation, endpoint security, backup/restore solutions, and centralized management.

IP Voice Integration for Remote Workers
Extending the company phone environment to include telecommuters is critical to maintaining an effective at-home workforce. A variety of cloud-based digital PBX platforms are popular with SMBs to support telecommuters. Many larger organizations rely on Cisco's current or legacy platforms for VoIP solutions. Progent can help organizations of any size to plan or maintain a telecommuter VoIP service that delivers the flexibility, transparency and security required for telecommuters. Progent's Cisco-certified CCIE IP Voice experts offer high-level support to help organizations optimize their current Cisco VoIP environments to handle an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends enterprise telephony features to devices such as IP phones, media processing products, VoIP gateways, and mixed media software deployed throughout the network. Unified Communications Manager manages additional combined media services like unified messaging, video conferencing, and team collaboration networks. For more information about Progent's Unified Communications Manager support, visit CUCM consultants.
  • Cisco CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM or CUCM. Progent's consultants can help your company to maintain your current CallManager deployment or upgrade efficiently to Cisco's current IP telephony solutions. To learn about Progent's support services for Cisco CallManager and Cisco's other legacy VoIP platforms, refer to CallManager expertise.
  • Cisco IP Gateways enable integration with PSTN networks and with users working beyond the corporate perimeter such as telecommuters. Progent can provide consulting expertise for Cisco's legacy IP gateways like the UC520, UC540 and UC560 products as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Other VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to enhance your WAN architecture to support these solutions and provide on-demand integration and troubleshooting services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and managing an efficient work-from-home environment for your Boston, Massachusetts company, call 1-800-993-9400 or refer to Contact Progent.

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