Enlarging your remote workforce may have a major effect on IT infrastructure, security, and corporate processes. Progent has two decades of experience assisting businesses of all sizes to design, deploy, administer, optimize, and troubleshoot IT environments that support a remote workforce. Progent can assist your Boston company to select the right technologies and adhere to leading practices in building and operating a secure virtual ecosystem for telecommuters that promotes teamwork and delivers top value. Progent offers services that go from as-needed guidance for getting you past challenging technical bottlenecks to full project management to help you successfully complete business-critical initiatives.

Progent's consultants can help Boston, Massachusetts businesses to with any facet of building a high-functioning telecommuting ecosystem by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, helpdesk services, security monitoring, data protection solutions, and unified management.

IP Voice Integration for an At-Home Workforce
Extending the corporate phone system to accommodate telecommuters is vital to maintaining a productive work-at-home solution. A broad range of cloud-centric IP voice products are used by SMBs to support teleworkers. Many enterprises rely on Cisco's modern or older products for IP voice solutions. Progent can assist organizations of all sizes to plan or maintain a telecommuter IP voice environment that delivers the versatility, transparency and protection required for telecommuters. Progent's Cisco-certified CCIE Voice consultants offer high-level support to help organizations optimize their current Cisco IP voice systems to handle a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers advanced IP telephony capabilities to devices like IP phones, media processing products, Voice over IP gateways, and multimedia apps deployed throughout the network. CUCM manages additional mixed media services such as unified messaging, voice/video conferencing, and team interaction networks. For details about Progent's CUCM expertise, see CUCM consulting services.
  • CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM or CUCM. Progent's consultants can help you to maintain your current CallManager deployment or migrate efficiently to Cisco's modern IP telephony products. To learn about Progent's expertise for CallManager and Cisco's other older IP voice platforms, visit CallManager expertise.
  • Cisco IP Gateways enable integration with PSTN networks and with clients working outside the corporate firewall such as telecommuters. Progent offers consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 products and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Additional VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your wide area network architecture to work with these solutions and deliver on-demand configuration and troubleshooting services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining an efficient telecommuter environment for your Boston, Massachusetts organization, call 1-800-993-9400 or go to Contact Progent.

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