Expanding your telecommuter workforce may have a significant effect on IT infrastructure, security/compliance, and company processes. Progent has two decades of background helping SMBs to design, configure, manage, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Hartford company to pick the appropriate technologies and adhere to leading practices in creating and operating a safe virtual ecosystem for telecommuters that facilitates collaboration and delivers maximum business value. Progent can provide services ranging from as-needed guidance for getting you past challenging IT roadblocks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent can assist Hartford, Connecticut companies to succeed with any facet of building a high-functioning work-at-home environment by providing network infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud connectivity, helpdesk augmentation, endpoint security, backup/restore solutions, and unified management.

Help Desk Call Center Support for Teleworkers
A sudden, company-wide transition to a telecommuter workforce, which might be activated by an epidemic or as part of a disaster recovery preparedness plan, can overwhelm even a high-performing internal Support Desk. Progent's Call Center services make it possible for businesses to outsource or expand their Call Desk by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Desk support services leverage Progent's nationwide network of online technical support specialists combined with enterprise-class trouble ticketing and tracking technology to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 PC support from initial service requests to ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables from-home workers to track or edit the status of their active tickets, enter details, and upload screenshots or relevant files. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 technical service charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 support specialists to deal with advanced problems. For more information, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Call Desk Supplemental Service allows you to augment your existing Call Desk organization by sharing delivery of Help Desk Call Center support seamlessly between your in-house IT support staff and Progent's nationwide roster of PC support engineers and subject matter experts. Progent's shared Support Desk service is based on a collaborative support model based on the number one professional services automation (PSA) platform for managing help requests and ticketing, assigning ownership, tracking progress, and producing management reports. For details about how Progent's Call Center Supplementation Services can enable your company to deliver best-in-class desktop support to your at-home employees, see Progent's Call Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining an efficient telecommuter environment for your Hartford, Connecticut organization, call 1-800-993-9400 or refer to Contact Progent.

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