Expanding your telecommuter workforce may have a significant impact on network architecture, cybersecurity, and company processes. Progent has two decades of experience helping businesses of all sizes to plan, deploy, administer, optimize, and debug IT environments that incorporate at-home workers. Progent can help your Hartford organization to select the right technologies and follow best practices in building and operating a safe virtual office ecosystem for telecommuters that facilitates teamwork and delivers top business value. Progent offers services that go from on demand guidance for getting you past occasional technical roadblocks to comprehensive project management to help you successfully complete business-critical initiatives.
Progent can help Hartford, Connecticut businesses to succeed with any facet of building a high-functioning work-from-home environment by delivering network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk services, security and compliance, backup/restore solutions, and streamlined management.
Help Desk Support for Telecommuters
A fast, organization-wide changeover to a from-home workforce, which might be motivated by an epidemic or as a component of a business continuity plan, can overwhelm even the most efficient internal Help Desk. Progent's Call Center services make it possible for businesses of any size to outsource or augment their Call Desk with Progent's remote Technical Response Center services.
- Progent's Standard Help Desk support services utilize Progent's nationwide team of online IT support experts along with enterprise-class ticketing and tracking technology to offer an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 desktop support from help requests through trouble ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables from-home workers to track or update their current tickets, add details, and append screen captures and relevant files. Support services are delivered at a significant discount off Progent's ordinary Level 1 technical service charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support specialists to resolve complex issues. For details, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Help Desk Call Center Supplemental Service allows your business to supplement your current Support Desk organization by splitting responsibilities for Help Desk Call Center services transparently between your regular IT support organization and Progent's nationwide roster of desktop support technicians and subject matter specialists. Progent's co-managed Help Desk service uses a collaborative support model based on the number one PSA platform for handling service requests and trouble tickets, assigning responsibility, monitoring progress, and generating management reports. For information about how Progent's Support Desk Augmentation Services can enable your company to provide world-class technical support to your from-home workers, go to Progent's Support Desk augmentation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing a productive work-from-home solution for your Hartford, Connecticut company, phone 1-800-993-9400 or visit Contact Progent.