Hartford At Home Workforce Integration Consulting
Help Desk Solutions Consultants
Expanding your telecommuter workforce may have a significant effect on IT infrastructure, security/compliance, and company processes. Progent has two decades of background helping SMBs to design, configure, manage, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Hartford company to pick the appropriate technologies and adhere to leading practices in creating and operating a safe virtual ecosystem for telecommuters that facilitates collaboration and delivers maximum business value. Progent can provide services ranging from as-needed guidance for getting you past challenging IT roadblocks to comprehensive project management to help you successfully complete mission-critical initiatives.
Progent can assist Hartford, Connecticut companies to succeed with any facet of building a high-functioning work-at-home environment by providing network infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud connectivity, helpdesk augmentation, endpoint security, backup/restore solutions, and unified management.
Help Desk Call Center Support for Teleworkers
A sudden, company-wide transition to a telecommuter workforce, which might be activated by an epidemic or as part of a disaster recovery preparedness plan, can overwhelm even a high-performing internal Support Desk. Progent's Call Center services make it possible for businesses to outsource or expand their Call Desk by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Call Desk support services leverage Progent's nationwide network of online technical support specialists combined with enterprise-class trouble ticketing and tracking technology to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 PC support from initial service requests to ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables from-home workers to track or edit the status of their active tickets, enter details, and upload screenshots or relevant files. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 technical service charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 support specialists to deal with advanced problems. For more information, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Call Desk Supplemental Service allows you to augment your existing Call Desk organization by sharing delivery of Help Desk Call Center support seamlessly between your in-house IT support staff and Progent's nationwide roster of PC support engineers and subject matter experts. Progent's shared Support Desk service is based on a collaborative support model based on the number one professional services automation (PSA) platform for managing help requests and ticketing, assigning ownership, tracking progress, and producing management reports. For details about how Progent's Call Center Supplementation Services can enable your company to deliver best-in-class desktop support to your at-home employees, see Progent's Call Desk augmentation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining an efficient telecommuter environment for your Hartford, Connecticut organization, call
An index of content::
Computer Engineer Virtual Helpdesk
Shared Support Desk On-site Support
Progent's Network Call Center Outsourcing Support Services for desktop technical support are designed specifically for small businesses who require immediate availability of a Help Desk Call Center with professional phone support and full escalation capability but who have to work within a modest information technology budget. Important components of Progent's Help Desk Outsourcing Services include: Help Desk Support, Secure Remote Access Provisioning, System Assessment, Expert Prioritization, Virtual Helpdesk Services, Per Minute Billing, and Help Desk Software Selection and Integration.
Exchange 2013 Onsite Technical Support
24x7x365 Exchange 2013 Compliance Computer Consulting
Microsoft Exchange 2013 incorporates significant improvements to the capabilities of Exchange 2010 and introduces powerful new features as well as a revamped architecture. These improvements favorably impact vital facets of IT like ease of administration, availability, security, operational costs, teamwork, expandability, performance, compatibility, and productivity. Progent's certified Exchange Server 2013 consulting experts can help you understand the potential business benefits of upgrading to Exchange 2013, design an efficient test and rollout plan, and educate your IT staff to maintain your Exchange Server 2013 solution. Progent can also provide affordable online support and management services for Exchange Server 2013.
Lync Server 2013 IT Consultant
Lync Server 2013 Web Apps Server Engineer
Lync 2013, renamed Skype for Business, enables businesses of any size to build a manageable and protected communications ecosystem that supports a BYOD computing style with instant messaging (IM), real-time presence, web meetings with app sharing, and both IP-based and PSTN calling across a wide assortment of desktop and mobile endpoints. Progent's Microsoft-certified Lync 2013 consultants and network integrators can help your company to evaluate the business benefits of Lync 2013, design an in-house, cloud-resident (with Lync Online) or hybrid model appropriate for your current and future goals, deploy Lync Server 2013 so as to speed up your return on investment, and provide live online and onsite training to your management team and end users. Progent offers in-depth expertise in key pieces of a Lync 2013 solution including Microsoft Windows Server, SQL Server Express and Exchange, and Progent can assist you to integrate Lync Server 2013 with key Office and Office 365 apps including Outlook clients and PowerPoint.
Remote Desktop Support Consultant
Support Firm Mobile Laptop
Progent's remote access and wireless synchronization experts can help you to design and configure connectivity solutions for remote desktops, notebooks, and smartphones so they work seamlessly with your IT network, enabling you to improve the efficiency of your remote workers.
IT Services Solaris
24x7 UNIX Technology Professional
If your business computer system combines Solaris platforms with Windows, Progent can show you how to incorporate your IT resources into a cohesive environment that allows all your OS platforms to coexist for simple management, seamless information exchange, high dependability, enhanced performance, and strong security. Progent's Sun Solaris and Microsoft Windows coexistence support services include IT infrastructure configuration and support, support for Windows services for UNIX, online server monitoring and management, remote technical help and troubleshooting, on-site technical support, and Help Desk support.
Forefront Threat Management Gateway 2010 Configuration
Forefront TMG 2010 Network Consultant
Forefront TMG 2010 builds on the proven security capabilities of Microsoft Internet Security and Acceleration Server 2006 and provides a easily managed web gateway that delivers a one-server platform for a variety of security features such as an multi-layer firewall, URL filtering, malware inspection, intrusion protection, application proxy, VPN control, and HTTP and HTTPS inspection. Forefront Threat Management Gateway 2010 includes advanced web security reporting features, permits customized reports powered by SQL Server, works with Active Directory to streamline authentication, and can be installed as a virtual machine to lower expenses and enhance recoverability. Progent's Microsoft-certified consultants can assist your company to plan and execute test and production implementations; integrate Forefront Threat Management Gateway with Windows 2008, Active Directory, SQL Server, Microsoft Exchange Server 2010, and SharePoint 2010; set up Microsoft Forefront Threat Management Gateway to operate on a virtual machine with Windows Hyper-V; and deliver ongoing support and troubleshooting. Progent's consultants can also help your organization to migrate economically to Microsoft Forefront Threat Management Gateway from ISA Server 2006 or ISA Server 2004.
24-7 Expertise for IT Service Firms Consultant
Consultants Consulting Support for IT Service Firms
Progent's Reseller Program for IT Service Providers lets you take advantage of Progent's information technology engineers under your own service brand as a seamless arm of your IT consulting team.
Nagios Computer Consulting
MRTG for Linux Engineers
Nagios and MRTG are powerful, license-free monitoring utilities that operate with Linux and can be used to monitor UNIX/Linux networks, MS Windows networks, or mixed-platform networks in which Linux and Windows coexist. Nagios allows system support engineers to track system services such as POP3, HTTP, FTP, and NNTP. MRTG allows you to graph the traffic in and out of SNMP network devices including servers, routers, and switches. Progent's network integration experts can show you how to utilize both these tools to streamline and troubleshoot your system.
Citrix StorageLink Gateway Services
Setup and Support Citrix and Microsoft Hyper-V
Progent's Citrix-certified consultants can help you to evaluate the business benefits of the available versions of Essentials for Hyper-V, help you to integrate Citrix management utilities in your Microsoft Hyper-V network, and demonstrate to you how to use Citrix Essentials for Hyper-V to enhance the responsiveness, availability, consistency, and fault tolerance of your virtualized network while reducing the cost of resources and support and streamlining administrative tasks.
ProSight Hybrid Cloud Data Backup Services IT Consultant
Offsite Automated Backup Services Consultancy
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup activities and enables fast recovery of critical data, apps and VMs that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's disaster recovery consultants can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information.
Biggest Microsoft Exchange On-site Technical Support
Emergency Exchange Server 2007 Remote Support
Progent's Microsoft certified support team can show you how to design and implement a smooth in-place Exchange Server 2007 upgrade strategy that avoids productivity downtime, reduces ongoing support demands, and makes your Exchange Server 2007 easy to administer. For complicated multi-server or multi-location migrations, Progent offers the knowledge and experience to complete your project rapidly and economically. Progent's Microsoft Exchange 2007 help, troubleshooting, and design offerings include assistance with the integration of third-party enhancements of Exchange Server 2007 that are in keeping with your business goals.
Award Winning Windows Server 2019 Cluster Operating System Rolling Upgrade Integration Support
Integration Windows Server 2019 Hyper-V
Progent's certified Windows Server 2019 experts can help your organization to design and implement an efficient migration to Windows Server 2019 using your current system architecture or a cloud-based or hybrid deployment model. Windows Server 2019 delivers significant improvements in scale, performance, manageability, virtualization, cybersecurity, hybrid local/cloud integration, resilience, and container support.
Online Troubleshooting Fortinet Firewall URL Filtering
Fortinet 800 Series Firewalls Technology Consulting Services
Fortinet next-generation firewalls (NGFWs) are industry leaders in delivering best-in-class throughput for encrypted data inspection. Progent's Fortinet FortiGate firewall experts can assist you to configure your Fortinet security appliances to safeguard all your digital assets at the enterprise perimeter, within the data center core, at branches, and in the cloud.
Cisco Firepower integration Support Services
Computer Consultants Cisco Firepower 1000 Series Firewalls
Cisco's Firepower NGFWs Firewalls provide a major performance improvement compared to Cisco's previous-generation ASA 5500-X security appliances and offer centralized management of advanced security features such as application visibility, next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), URL filtering, and sandboxing. Progent's Cisco CCIE firewall consultants can assist you to plan and carry out an efficient migration to Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower firewalls with Cisco's subscription-based security services to create and centrally manage network environments that include local offices, data centers, private clouds and public clouds.
Catalyst 6800 Switch Consulting Services
Cisco Expert Computer Engineer Catalyst 6500 Switch
With Cisco Catalyst switches for small and medium-sized businesses, Cisco enables companies to realize all the advantages of bringing intelligence into their IT infrastructures. Cisco's Catalyst switch technology makes it possible to deploy capabilities that make your network infrastructure highly available to accommodate time-critical requirements, expandable to support future growth, safe enough to protect confidential information, and capable of differentiating and managing all traffic to streamline system performance. Progent's CCIE certified engineers can show you how to select and deploy Cisco Catalyst switches that make sense for your business. Also, Progent's certified security specialists can show you how to create a comprehensive protection plan and set up Cisco switches so they help support your security policies. Catalyst switches that Progent provides expertise for include Cisco's Catalyst 2950 switches, Catalyst 3560 switches, Catalyst 4948 switches, and Catalyst 6500 switches.
Office Access database Design
Microsoft Access application development Specialists
Progent can provide affordable remote consulting services for all editions of Microsoft Office Access including desktop and browser-based versions and can provide advanced assistance for Access application development, database migration, performance tuning, BI reporting, and troubleshooting. Progent also can provide tailored webinar classes for Office Access application programming and database administration.
Wi-Fi VoIP phone integration Online Help
wireless IP phones and Meraki APs Professional
Progent's Cisco wireless IP phone configuration and troubleshooting consultants offer remote and on-premises support to help your organization build and manage a Cisco wireless VoIP phone solution by providing integration services that range from troubleshooting the set up of a wireless IP phone or AP to offering project management outsourcing or co-sourcing for modernizing the wireless infrastructure of an entire campus.
QTS Data Center Sacramento Consultants
QTS/Herakles Sacramento Colocation Center Engineers
The QTS Internet Data Center is located in the earthquake-neutral Natomas area of Sacramento, CA. If your company is currently utilizing the QTS Sacramento data center as a colocation facility or if you are planning on moving your primary or offsite backup equipment to the Herakles data center, Progent can provide a variety of budget-friendly services that include data center migration, system deployment and upgrades, infrastructure improvements, comprehensive project management, virtual server expertise, offsite monitoring, streamlined system administration, software programming, disaster recovery/business continuity planning, security evaluation, and the use of Progent's Test Lab.
Professional 3504 wireless controller
Top CCIE Certified 8540 wireless controller Support and Help
Progent's Wi-Fi consultants can assist your business to deploy Cisco wireless LAN controllers to manage and monitor wireless LANs of any size. Progent can help you to administer and debug your current Cisco-based Wi-Fi environment or implement a smooth migration to Cisco's latest wireless controller technology. Progent can provide support for hardware-based and software-only Wi-Fi controllers and can assist you to determine which version is appropriare for your wireless environment. For 802.11ac Wave 2 wireless controllers, Progent can provide Cisco 3504 Wi-Fi controller support, Cisco 5520 Wi-Fi controller support, and Cisco 8540 wireless controller support.
Sun Solaris Remote Consulting
Sun Solaris Online Technical Support
Progent's Sun Solaris platform consulting experts offer small and mid-size businesses and developers support for managing and supporting Sun Solaris environments that coexist with Microsoft-based networks. Progent can give your business access to Sun Solaris consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide range of experience offers you a convenient single source to help you create and maintain a protected and robust mixed-platform network and communications solution that allows Solaris and Microsoft coexistence by integrating MS Windows with popular versions of UNIX such as Apple Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO, and SGI/Irix or major Linux platforms such as RedHat, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.
24 Hour Windows 2003 Technology Consulting Services
Windows 2003 Server Professional
Progent's Microsoft-certified Windows 2003 Server engineers offer computer help and IT consulting services for the complete line of Microsoft .NET Servers, Microsoft Windows 2003 Server, and Windows 2000 Server. Progent's Windows 2003 upgrade, configuration, update, and maintenance services include network planning, installation, project management, on-site and remote technical support and repair, Call Center outsourcing, expert security services, comprehensive outsourcing, and expert co-sourcing.
Microsoft Exchange Consultant
Microsoft Exchange 2003 Professional
Progent's Microsoft Certified engineers offer expert support for enterprise-wide implementations of Microsoft Exchange Server. Progent's experts can help you prepare for multi-site Exchange Server rollouts or updates and can supply onsite technicians to assist large companies with installations of Microsoft Exchange in the or any area served by Progent's consultants.
Small Business WAP551 Support and Integration
24x7x365 Consultant Small Business Wireless Access Point
Progent's Cisco-certified wireless technology consulting experts can assist you to configure, administer, and troubleshoot Cisco Small Business Wireless Access Points.
Wave 2 wireless controller Network Consulting
24-Hour IT Consultant wireless controller
Progent's Wi-Fi consultants can assist your business to configure Cisco Wi-Fi controllers to manage Wi-Fi networks of any size. Progent can help you to maintain and troubleshoot your current Cisco Wi-Fi environment or implement an efficient migration to Cisco's latest Wi-Fi controller technology. Progent offers expertise for both physical and software-only Wi-Fi controllers and can assist you to determine which version makes sense for your Wi-Fi solution. For 802.11ac Wave 2 wireless controllers, Progent offers Cisco 3504 Wi-Fi controller support, Cisco 5520 Wi-Fi controller support, and Cisco 8540 Wi-Fi controller consulting.
Information Technology Consulting Company Access to External Support Databases
Access to External Support Databases PC Consulting
Progent’s team of Microsoft and Cisco Premier experts average longer than a decade of real-world industry experience, in the trenches of IT service, performing a wide variety of IT tasks for an extensive mix of clients. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support personnel. This means that you get not only world-class IT help, but also a consultant with proven approaches for using computer knowledge to solve real-world IT problems rapidly.
WatchGuard Firebox M470 Firewall Auditor
WatchGuard Firebox M370 Firewall Technology Consulting Services
Progent provides support expertise for WatchGuard Firewall security appliances including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you select, configure, and maintain a WatchGuard Firewall product that aligns with your network security needs and budget. Progent can help you to manage legacy WatchGuard firewall appliances or upgrade efficiently to modern WatchGuard firewalls.
Urgent Dynamics GP/Great Plains Computer Consultants
Setup and Support Dynamics GP Power BI
Dynamics GP can help you grow and control your company more efficiently by delivering easy access to decision-driving data and a fast ROI. Dynamics GP confers major productivity benefits including its ability to extend the reach of your company, handle your financials, computerize financial processes, unify processes across your business, refine inventory control, increase order accuracy, grow revenue and minimize lead-time, and increase free cash flow. Progent can help you configure and maintain a reliable, safe server and network infrastructure to support Great Plains, and can provide expert Dynamics GP/Great Plains support professionals to make sure you derive the full benefits of your Microsoft Dynamics GP business management system.
Office 365 IDFix Consultants
Microsoft Certified Expert Support Office 365 mail flow
Microsoft has made a strong effort to enable seamless hybrid ecosystems that integrate Office 365 Exchange Online and local Exchange deployments. This permits you to have some mailboxes hosted on your corporate datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consultants can assist you with any phase of planning, implementing and debugging your hybrid Exchange solution. Progent's Exchange consultants can deliver as-needed support to help you resolve stubborn technical bottlenecks and also can provide comprehensive project management outsourcing or co-sourcing to ensure your hybrid Office 365/Exchange solution is carried out on time and on budget.
Consulting External Security Scan
Internal Network Security Inventory Specialist
Progent offers two low-cost service bundles designed to allow small companies to receive an objective security assessment from a certified security consultant. With Progent's External Security Inventory Checkup, a security engineer administers an extensive examination of your network from beyond your firewall to determine possible weaknesses in the security posture you expose to the public. With Progent's Internal Network Security Inventory Checkup, a security expert runs a network scan from a secure computer within your firewall to determine your exposure to internal assaults. Both security inventory packages are set up and executed from a secured external location.
Exchange 2019 DAG Consulting
Professional Exchange Server 2019
Progent can assist your organization in any facet of your upgrade to Exchange Server 2019 such as configuring Windows Server 2019 Core for hosting Exchange; designing high availability (HA) system topology for an on-premises, Microsoft cloud connected or hybrid environment; migrating mailboxes; planning and implementing Hyper-V virtualization; configuring hardware load balancing (HLB); building DAG groups with MCDB caching; setting up Skype for Business 2019 for voicemail services; integration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft Office 365; and configuring Outlook clients.
Dynamics GP Help and Support
Dynamics GP/Great Plains Features Technology Consulting
Key features of Microsoft Dynamics GP software include a modular structure that allows you to license just the functionality you need, a standardized foundation based on Microsoft technologies to safeguard your investment and provide a highly integrated environment, advanced reporting services that allow you to track all activities, income and expenses and sales patterns, compatibility with Microsoft Office to speed access to corporate data, the ability to integrate information from almost any database or desktop software into Microsoft Dynamics GP, plus an open design that makes it easy to develop custom applications. Progent can help you configure and maintain a reliable, protected server and communications network to support Microsoft Dynamics GP, and can provide expert GP/Great Plains support professionals to help you convert the powerful features of Dynamics GP business accounting software into a high-value business solution.
Programmer Azure and Dynamics GP
Azure Disaster Recovery Services
Progent's consultants can assist you with every aspect of Azure cloud migration including requirements definition, prerequisites assessment, solution architecture, pre-production testing, implementation, automated management, performance optimization, license controls, disaster recovery preparedness, security policy enforcement, and regulatory compliance validation. Progent can help your IT staff to configure and debug firewalls and VPN connections so that your users can securely access to Azure services, and Progent's Microsoft-certified consultants can assist you integrate key Microsoft platforms to run in Azure including Windows Server, Exchange Server, SQL and SharePoint. Progent can also help you to create a hybrid cloud environment that transparently combines physical datacenters with Azure resources.
SCCM Boundary Groups IT Consultants
SCCM Cloud Management Gateway Integration
System Center Configuration Manager automates software deployment across multiple sites, streamlines security and compliance settings control, keeps track of network assets, guards against corporate data leakage, provides network health reporting, allows secure self service, and delivers a common control mechanism for managing multi-operating system ecosystems running on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM consultants and Microsoft Azure cloud experts can help businesses of any size with any facet of planning, installing, using and repairing a System Center Configuration Manager solution for on-premises, cloud-based, or hybrid environments.
Technology Consulting Great Plains Migration
Remote Support Dynamics GP Great Plains Software
Progent’s Microsoft certified experts provide a range of support services for Microsoft Dynamics GP. Dynamics GP/Great Plains is a financial and ERP package based, like all Microsoft accounting tools, on the scalable and familiar foundation of Windows technology. Microsoft Dynamics GP provides an affordable tool for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is easy to install and integrate, and with its modular design you are able to purchase only the capability you currently need, with the option to add clients and enlarge capabilities when necessary. Progent’s Microsoft Dynamics GP consulting engineers can show you how to install, customize and administer the latest version of Microsoft Dynamics GP or migrate smoothly from an older release.
24x7 Desktop Designer
Network Installation Microsoft Mac and Linux Desktop
Progent can provide a variety of low-cost remote and onsite consulting services to help your business to install, administer, and troubleshoot workstations and mobile devices based on Microsoft Windows, Apple macOS/OS X, iOS, Google Android, or Linux.
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