Expanding your at-home workforce may have a significant impact on network architecture, security, and corporate processes. Progent has 20 years of background helping small and mid-size businesses to design, deploy, administer, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Boise company to pick the appropriate technologies and follow best practices in building and maintaining a safe virtual ecosystem for teleworkers that facilitates collaboration and delivers maximum value. Progent offers services ranging from as-needed guidance for helping you over challenging technical roadblocks to comprehensive project management to help you carry out mission-critical tasks.

Progent can assist Boise, Idaho companies to with any aspect of creating a high-functioning work-from-home environment by delivering network infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk services, security and compliance, backup/restore solutions, and streamlined management.

Help Desk Call Center Support for Remote Workers
A sudden, company-wide switchover to a from-home business model, which might be activated by an epidemic or as part of a disaster recovery/business continuity plan, can overwhelm even the most efficient in-house Help Desk. Progent's Call Center services allow businesses of any size to outsource or supplement their Call Desk by using Progent's online Technical Response Center team.

  • Progent's Standard Help Desk Call Center services leverage Progent's nationwide network of online technical support specialists combined with world-class trouble ticketing and follow-up software to provide an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from initial help requests through trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to check or edit their current trouble tickets, add information, and append screen captures or relevant files. Technical support services are provided at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support experts to resolve advanced issues. For more information, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Support Desk Supplemental Service enables your business to expand your current Support Desk organization by splitting responsibilities for Help Desk Call Center support transparently between your regular support organization and Progent's extensive roster of PC support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service uses a co-sourcing support model utilizing the leading PSA platform for managing help requests and trouble tickets, establishing ownership, monitoring progress, and generating reports. To learn how Progent's Support Desk Supplementation Services can enable your business to provide world-class IT support to your at-home employees, go to Progent's Help Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing an efficient work-from-home environment for your Boise, Idaho organization, call 1-800-993-9400 or visit Contact Progent.