Enlarging your remote workforce can have a major effect on network infrastructure, cybersecurity, and corporate culture. Progent has 20 years of background assisting SMBs to plan, deploy, manage, tune, and troubleshoot IT environments that support at-home workers. Progent can assist your Boise company to pick the appropriate tools and follow leading practices in creating and operating a secure virtual office solution for teleworkers that facilitates teamwork and delivers maximum value. Progent can provide services that go from on demand guidance for getting you past occasional technical roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent can help Boise, Idaho companies to with any aspect of building a high-functioning work-from-home ecosystem by providing infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk augmentation, security monitoring, backup/restore solutions, and streamlined management.

Help Desk Support for At-Home Workers
A sudden, company-wide transition to a from-home business model, which might be driven by an epidemic or as a component of a disaster recovery preparedness plan, can overwhelm even the most efficient in-house Call Desk. Progent's Call Center services allow organizations to outsource or expand their Support Desk with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Support Desk services leverage Progent's extensive network of remote IT support experts along with enterprise-class ticketing and tracking software to offer an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 desktop technical support from help requests to trouble ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to monitor or edit the status of their current trouble tickets, add details, and upload screen captures and relevant files. Desktop support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop service rates, and Progent offers optional fast hand-off to Level 2 and Level 3 IT specialists to deal with complex problems. For more information, see Progent's Standard Helpdesk Services for small companies.
  • Progent's Support Desk Augmentation Service enables you to augment your existing Call Center team by splitting responsibilities for Help Desk support services seamlessly between your regular IT support organization and Progent's nationwide team of PC support technicians and subject matter experts. Progent's co-managed Support Desk service uses a collective support model utilizing the leading PSA platform for managing service requests and ticketing, establishing ownership, monitoring progress, and generating reports. For information about how Progent's Call Center Supplementation Services can enable your company to provide world-class technical support to your at-home workforce, refer to Progent's Help Desk Call Center augmentation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing a productive telecommuter environment for your Boise, Idaho company, call 1-800-993-9400 or visit Contact Progent.

An index of content::

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    For enterprise project management support, Progent can provide access to senior IT professionals with decades of background in technology management, application development, and process design for organizations ranging from Big 4 companies to dot-com startups to state government agencies. These proven IT managers can provide project management expertise to help enterprise clients follow best practices to make sure major projects are successfully completed on schedule and on budget.

  • Security Organization Firewall and VPN Intrusion Protection Systems Cybersecurity Tech Services
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  • Setup and Support 64-bit Upgrade 64-bit Upgrade Integration Services
  • Boise Work from Home Employees Call Desk Solutions Consulting Ada County Idaho
  • Small Business IT Outsourcing Firm Microsoft Certified Partner Microsoft Certified Partner Technology Consultant
  • Small Business Solutions Provider Small Office IT Consulting Small Business

  • IT Services Juniper NetScreen 5200 Firewall
    Juniper NetScreen Firewall Setup

    Progent's Juniper-authorized NetScreen engineer can help you to install and optimize NetScreen 5000 series routers, migrate from older NetScreen devices to the latest Juniper technologies, and troubleshoot infrastructure problems in all-Juniper or mixed-vendor systems.

  • Small Medium Business Network Admin Companies Urgent Midsize Company Migration Consultant

  • Firewall Security Security Consultant
    After Hours Firewall and VPN Firewall Configuration

    Progent offers small and medium size companies expert support for Intrusion Protection products and IPsec VPN technology from leading firewall and VPN security companies including WatchGuard, Juniper Networks, and Symantec. Progent can show you how to design a comprehensive security plan and select appropriate products from multiple vendors to achieve your security goals while sticking within your spending limits.

  • Smartphone Synchronization Outsourced IT Support Microsoft Certified Remote Desktop Small Office Computer Consultant
  • Solaris to Windows Migration Consulting Solaris to Windows Upgrade Help

  • System Center 2016 Service Manager Remote Consulting
    System Center 2016 and SSRS Reporting Integration Support

    Microsoft System Center 2016 provides important enhancements in the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; unified management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's Microsoft-certified consulting staff can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of System Center 2016, extend or tune your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Support and Integration Database DBA Database DBA Consultants
  • Support for IT Service Firms Engineer IT Services for Network Service Firms Online Support
  • System Engineers Cisco Ada County Idaho Cisco Tech Support Boise, Ada County, USA
  • Tech Support For Small Business Maine Maryland IT Outsourcing
  • Technical Consultant Microsoft Windows Small Business Server Microsoft SBS Remote Consulting
  • Technology Consulting Microsoft SharePoint Server Boise Eagle Microsoft SharePoint 2013 Support Ada County Idaho
  • Technology Professional Linux with Windows Windows, Linux, UNIX, Solaris Remote Support
  • Technology Professional Private Cloud Services Private Cloud Solutions Engineers
  • Biggest Offsite Workforce Consulting in Boise - Help Desk Call Center Solutions Consulting and Support Services Boise, ID
  • Telecommuting Microsoft Consultant Contractor Telecommute Job Network Engineers
  • Temporary Staffing Support Consulting Experts 24 Hour Supplemental Staffing Services Consulting Experts Ada County Idaho
  • Top Consultant Services Microsoft Software Update Services SUS Services
  • Top Integration Services Sales Agent Program for Network Support 24-7 Referral Program for Network Support Specialist
  • Top Quality Engineer Remote Data Backup and Restore Service Remote Backup and Restore Service Technology Consulting Services
  • Top Quality Microsoft Exchange Migration Computer Consultant Microsoft Exchange Upgrade Computer Network Support Group

  • Engineer SCCM 2016 Peer Cache
    Microsoft Expert Support and Help SCCM 2016 Distribution Point

    System Center Configuration Manager 2016 automates application and device provisioning and updating, simplifies compliance settings control, keeps track of network assets, protects against corporate data leakage, provides network health monitoring, enables safe self service, and offers a single control mechanism for managing mixed-operating system ecosystems based on on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Azure cloud specialists can help your organization with any aspect of planning, implementing, using and troubleshooting a System Center 2016 Configuration Manager solution for on-premises, cloud, or hybrid environments.

  • Top Ranked Small Office Computer Support Firms Top Rated Network Consult Small Business

  • After Hours Branch Routers On-site Support
    CCDP Certified ISR Routers Consultants

    Cisco has designed a full array of routers including appliances designed to provide the protection, performance, and reliability demanded by customers ranging from small businesses to worldwide enterprises and ISPs. Cisco routers feature support for redundancy, automatic failover, and backup power for improved reliability and system availability. Progent can help you choose and integrate Cisco routers to establish a solid foundation for your IT system and to make it economical to grow as you support new users, start new offices, install new services, open your network to customers and partners, and support a more mobile workforce. Progent can provide help with a variety of routers based on the Cisco IOS platform, including the Cisco 800 series of small office VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 3900 and 4000 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for wide area network edge environments, Cisco CRS Carrier Routing System for the network core, plus older 3600 and 3700 Routers.

  • Urgent Microsoft Office System Remote Technical Support Microsoft Office Network Consulting Service
  • VMware vCloud Suite Technology Professional VMware Cross vCenter NSX Consult
  • Virus Protection Consultant Microsoft Exchange 2013 Server Computer Network Support
  • Windows Server 2008 BranchCache Engineer Urgent Support and Setup Windows 2008 R2

  • Network Consulting Juniper Junos BGT
    Juniper Junos Consultants

    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

  • Windows Server 2008 BranchCache Professional Consultants Windows Server 2008 DirectAccess
  • Windows Server 2012 R2 Private Cloud Remote Technical Support Windows Server 2012R2 Data Deduplication Computer Consultant
  • Windows Server 2012 R2 Small Business IT Outsourcing Group Boise Small Business Specialist Windows 2008 Server Boise, Ada County
  • Wireless Security Scan Consulting Services Immediate Information Risk Assessment Consult

  • Macintosh OSX Technical Support Services
    Apple OS X Network Consultant

    Progent's consultants can provide Apple macOS and Mac OS X users a variety of services such as workstation support, Apple macOS and OS X expertise, Apple Mac integration with Windows networks, Entourage and Exchange Server expertise, security services, and custom education. Progent can help clients to upgrade to macOS from Mac OS X or earlier editions of Mac OS X and Progent can offer expertise with Apple Mac application software. Progent can also help you with Apple iPhone integration and Apple iPad management, or moving to iCloud services. For computer networks based exclusively on Apple macOS or OS X or for networks with a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the difficulty of planning, configuring and supporting a network infrastructure that is available, safe, efficient and aligned with your company's objectives.

  • Work from Home Employees Consulting - Boise - Help Desk Solutions Consulting and Support Services Boise, Ada County Ada County Idaho, US Boise Offsite Workforce Help Desk Outsourcing Consulting Services
  • Work from Home Employees Consulting and Support Services in Boise - Collaboration Solutions Consulting Ada County Idaho Boise Offsite Workforce Collaboration Solutions Consultants Boise Idaho
  • ransomware removal and restore Professionals Conti ransomware recovery Consultant Services

  • Professionals ASA and PIX Firewalls
    ASA 5500-X Firewall with Firepower Consultant Services

    Progentís experienced Cisco network security consultants provide high-level PIX Firewall and ASA Firewall consulting services covering infrastructure design, configuration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewall products delivers strong user and software policy enforcement, sophisticated attack defense, and safe connectivity services. Ranging from economical, plug-and-play desktop devices for small and home offices to modular enterprise-class appliances, Cisco PIX and ASA Firewalls offer a high level of protection, high throughput, and excellent reliability for IT systems of any size. PIX and ASA Firewalls are based on a proven, purpose-built operating system, eliminating common OS-specific security gaps.

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