Enlarging your remote workforce can have a significant effect on network infrastructure, cybersecurity, and company workflows. Progent has two decades of experience helping businesses of all sizes to plan, configure, administer, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Boise company to pick the right technologies and adhere to leading practices in creating and maintaining a safe virtual office solution for telecommuters that facilitates collaboration and delivers top value. Progent offers services ranging from as-needed guidance for helping you past challenging technical roadblocks to full project management or co-management to help you successfully complete mission-critical tasks.
Progent can assist Boise, Idaho organizations to with any aspect of building a high-functioning telecommuting ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk services, security and compliance, data protection solutions, and unified management.
Help Desk Call Center Services for At-Home Workers
A sudden, company-wide transition to a from-home business model, which could be activated by an epidemic or as part of a business continuity plan, can overstretch even a high-performing in-house Help Desk. Progent's Help Desk services make it possible for organizations to outsource or augment their Help Desk by using Progent's remote Technical Response Center services.
- Progent's Standard Help Desk services leverage Progent's nationwide network of remote technical support specialists along with enterprise-class ticketing and follow-up technology to offer an affordable, advanced Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 PC support from initial service requests through ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to monitor or revise the status of their active trouble tickets, enter details, and upload screenshots or relevant files. Support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop service rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT experts to resolve complex problems. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Support Desk Augmentation Service allows you to supplement your existing Call Desk team by sharing responsibilities for Call Desk services seamlessly between your in-house support personnel and Progent's extensive team of PC support technicians and subject matter specialists. Progent's co-managed Help Desk Call Center service is based on a collaborative support model based on the number one professional services automation platform for managing help requests and trouble tickets, establishing ownership, monitoring progress, and producing management reports. For details about how Progent's Call Center Augmentation Services can help your business to deliver best-in-class desktop support to your teleworkers, refer to Progent's Support Desk supplementation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining an efficient work-from-home solution for your Boise, Idaho organization, phone 1-800-993-9400 or visit Contact Progent.