Expanding your telecommuter workforce can have a major effect on IT architecture, security, and company workflows. Progent has two decades of background helping businesses of all sizes to plan, configure, administer, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Boise company to pick the right technologies and follow leading practices in building and operating a secure virtual ecosystem for telecommuters that promotes collaboration and returns maximum business value. Progent can provide services ranging from on demand guidance for getting you over occasional IT roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.
Progent's consultants can help Boise, Idaho organizations to succeed with any facet of building a high-functioning work-from-home ecosystem by providing infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Call Desk services, security monitoring, data protection solutions, and centralized management.
Help Desk Call Center Support for At-Home Workers
A fast, company-wide transition to a from-home workforce, which could be the result of an epidemic or as a component of a business continuity process, can overwhelm even a high-performing internal Help Desk. Progent's Help Desk Call Center services allow organizations to outsource or supplement their Call Center with Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Help Desk Call Center support services utilize Progent's nationwide network of remote technical support specialists along with world-class trouble ticketing and follow-up software to offer an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 desktop technical support from initial service requests through trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to track or update the status of their active tickets, enter information, and upload screen captures and relevant files. Desktop support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional fast escalation to Level 2 and Level 3 IT specialists to resolve complex issues. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Desk Supplemental Service enables you to supplement your existing Call Desk staff by splitting responsibilities for Call Desk services transparently between your in-house support organization and Progent's nationwide pool of desktop support engineers and subject matter experts. Progent's shared Call Center service is based on a collective support model based on the number one professional services automation tool for handling help requests and trouble tickets, assigning ownership, monitoring progress, and producing management reports. To find out how Progent's Call Desk Augmentation Services can help your company to provide world-class technical support to your at-home workforce, visit Progent's Help Desk supplementation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing an efficient telecommuter environment for your Boise, Idaho company, phone 1-800-993-9400 or go to Contact Progent.