Expanding your telecommuter workforce can have a major effect on IT architecture, security, and company workflows. Progent has two decades of background helping businesses of all sizes to plan, configure, administer, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Boise company to pick the right technologies and follow leading practices in building and operating a secure virtual ecosystem for telecommuters that promotes collaboration and returns maximum business value. Progent can provide services ranging from on demand guidance for getting you over occasional IT roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent's consultants can help Boise, Idaho organizations to succeed with any facet of building a high-functioning work-from-home ecosystem by providing infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Call Desk services, security monitoring, data protection solutions, and centralized management.

Help Desk Call Center Support for At-Home Workers
A fast, company-wide transition to a from-home workforce, which could be the result of an epidemic or as a component of a business continuity process, can overwhelm even a high-performing internal Help Desk. Progent's Help Desk Call Center services allow organizations to outsource or supplement their Call Center with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center support services utilize Progent's nationwide network of remote technical support specialists along with world-class trouble ticketing and follow-up software to offer an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 desktop technical support from initial service requests through trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to track or update the status of their active tickets, enter information, and upload screen captures and relevant files. Desktop support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional fast escalation to Level 2 and Level 3 IT specialists to resolve complex issues. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Desk Supplemental Service enables you to supplement your existing Call Desk staff by splitting responsibilities for Call Desk services transparently between your in-house support organization and Progent's nationwide pool of desktop support engineers and subject matter experts. Progent's shared Call Center service is based on a collective support model based on the number one professional services automation tool for handling help requests and trouble tickets, assigning ownership, monitoring progress, and producing management reports. To find out how Progent's Call Desk Augmentation Services can help your company to provide world-class technical support to your at-home workforce, visit Progent's Help Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing an efficient telecommuter environment for your Boise, Idaho company, phone 1-800-993-9400 or go to Contact Progent.



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  • Technical Support Cisco RADIUS Security
    Specialist Remote Access

    Progentís Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or medium sized business deploy and support Ciscoís security and VPN products including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network products include both remote access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are easy to manage and provide the versatility to evolve with your changing business requirements. Progentís Cisco-Premier network consultants support Ciscoís comprehensive family of hardware and software aimed at eliminating information pilfering, virus and worm assaults, DDoS attacks, and other threats to your network. Progent can help you integrate Cisco technology to get secure access, intrusion protection, and full Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a centralized user access control foundation for user authentication, authorization, and tracking from a graphical Web interface.

  • SharePoint Designer 2010 Consultant SharePoint Designer 2010 Consultant

  • Biggest Help Desk Outsourcing
    Help Desk Remote Support Services

    The Helpdesk support delivery model adopted by Progent's Technical Response Center gives small businesses an effective alternative to reliance on freelance service individuals by offering extensive technical knowledge shared by multiple support groups, optional 24x7 access to urgent assistance, escalation capability to top-level experts for solving even the most complex problems, service consistency and reliability, quick follow-up overseen by veteran service managers, a selection of convenient mechanisms for requesting service jobs, plus excellent process transparency enabled by ticket updates and accessible via a web-based portal.

  • Shared Service Desk Outsourcing Supplemental Help Desk Troubleshooting

  • SBS 4.5 Software Recovery
    Microsoft Exchange Tech Consultant

    Progent's Microsoft-certified consultants can provide network help and technology consulting services for Microsoft .NET Servers and applications and for Windows Server 2012, 2008 and 2003. Progentís consulting team can help you design, deploy, maintain and administer the entire suite of Windows .NET Servers including Microsoft SQL Server 2012, Microsoft ISA Server, Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint, Hyper-V, Microsoft Lync Server, Project Server, and System Center Operations Manager.

  • Shared Support Desk IT Consultant Support and Setup Shared Help Desk
  • Small Business Network Technology Consulting Services Small Business Network Technical Support Services
  • Small Business Server Consultant Cisco Certified Small Business Consultancy Firm
  • Small Office Online Support Services Small Company IT Consultant
  • SonicWall Firewall Auditing Top Quality SonicWall NSA 9650 Firewall Security Group
  • Suse Linux, Solaris, UNIX Technical Consultant Boise, Ada County Boise Eagle Suse Linux, Sun Solaris, UNIX Remote Support Services
  • System Center 2012 Virtual Machine Manager Specialist Largest Online Support SCVMM 2012 PowerShell
  • Teleworker Services Consulting Services Open Now Helpdesk for Telecommuters Online Consulting

  • 24 Hour prime infrastructure Online Support Services
    8540 wireless controller Specialists

    Progent's Wi-Fi consultants can assist your business to configure Cisco wireless LAN controller appliances to manage and monitor wireless LANs of any size. Progent can assist you to administer and debug your current Cisco-based Wi-Fi solution or implement a smooth transition to Cisco's modern wireless controller technology.

  • Top Quality Cisco Virtual Private Network Consultant Services Cisco Virtual Private Network Support and Setup
  • Top Quality Consulting Lync Server 2013 dial plans Professionals Lync Server 2013 certificate management
  • Top Quality SQL Server 2012 AlwaysOn Consultant Services Microsoft Denali Online Support
  • Top Ranked Independent MCSE Contractor Remote Support Jobs Independent Macintosh Contractor Job
  • Top Ranked Threat Management Gateway 2010 Network Consultants Top Forefront Threat Management Gateway 2010 IT Consultants
  • Teleworkers Consultants near Boise - Help Desk Solutions Assistance Boise, ID
  • Top Rated Cisco PSTN gateways Support Cisco Certified Experts SIP Trunk Failover Online Troubleshooting
  • Top Rated Microsoft Windows 7 Network Consultant Microsoft Windows 7 IT Consulting
  • Top Rated VMware NSX Virtual Networking Consultancy Technology Professional VMware NSX Private Cloud
  • Top Work from Cisco Engineering Jobs Available Contract Job Opportunities Home Based Network Engineering

  • Google Cloud hybrid solutions Consultants
    Enterprise hybrid cloud integration Consultant Services

    Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that combine on-premises IT assets as well as cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of public cloud migration support services such as Azure hybrid cloud design and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has 20 years of experience delivering high-level consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and affordably.

  • UNIX with Windows Network Consultant UNIX with Windows Remote Support
  • Urgent Configuration CentOS Linux Colbolt Linux Help and Support
  • Urgent Herakles Data Center Test Lab Professional Herakles Data Center Test Lab Engineers
  • Urgent MS SQL 2008 Integration Support Engineer Microsoft SQL Server 2008

  • Amazon MWS integration Contract Programming Firm
    Amazon MWS integration Programming Companies

    Amazon Marketplace Web Service is an integrated collection of APIs that enables Amazon sellers to streamline their operations by automating key sales functions such as listings, orders, shipments, inbound and outbound fulfillment, and finances. By tapping into Amazon's extensive online ecosystem and automating their sales, vendors can expand their reach, lower their cost of sales, improve reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service consultants can work with your development staff and provide application programming, workflow integration, project management support, and mentoring so you can shorten development time and get to market quickly.

  • Boise Remote Remote Workers Boise Consultants - Help Desk Outsourcing Consulting Experts
  • VMware vCloud Suite Engineer On-site Technical Support VMware
  • Offsite Workforce Boise Consulting Services - Call Desk Augmentation Expertise Boise
  • VoIP PBX Consulting Contract Job After Hours Telecommute Jobs Recruit Home Based Cisco Consultant
  • Wi-Fi RF Spectrum Analysis for Wi-Fi Network Engineer Wi-Fi RF Coverage Maps Online Consulting

  • Online Consulting Exchange Server 2016 Upgrade
    Microsoft Expert Exchange 2016 Migration Computer Consultants

    Progent can assist you in any and all phases of your upgrade to Microsoft Exchange 2016 such as designing HA architecture for an on-premises, Microsoft cloud connected or hybrid environment; licensing compliance for Exchange and Windows Server 2012 R2+; migrating mailboxes; Hyper-V design; specifying storage capacity required for your virtual machines, mailbox databases and log files; configuring hardware load balancing (HLB) for fault-tolerant CAS services; planning, configuring and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating your firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

  • Wi-Fi VoIP phone integration On-site Technical Support wireless VoIP phone integration Professionals
  • Windows 8.1 Remote Desktop Consulting Service Firm Microsoft Windows 8.1 Professional
  • Windows Migration Help Boise Eagle Microsoft Windows Server 2019 Consulting Firm
  • iPhone and SharePoint integration Computer Consultants Remote Technical Support iPhone backup
  • password management system Professional certificate expiration management Consultants
  • ransomware defense checkup Engineer ransomware protection and recovery Professional
  • ransomware vulnerability evaluation Services Consult ransomware protection audits
  • wireless LAN controller IT Consultant Wave 2 Wi-Fi controller Remote Consulting

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