Enlarging your remote workforce can have a major effect on network infrastructure, cybersecurity, and corporate culture. Progent has 20 years of background assisting SMBs to plan, deploy, manage, tune, and troubleshoot IT environments that support at-home workers. Progent can assist your Boise company to pick the appropriate tools and follow leading practices in creating and operating a secure virtual office solution for teleworkers that facilitates teamwork and delivers maximum value. Progent can provide services that go from on demand guidance for getting you past occasional technical roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.
Progent can help Boise, Idaho companies to with any aspect of building a high-functioning work-from-home ecosystem by providing infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk augmentation, security monitoring, backup/restore solutions, and streamlined management.
Help Desk Support for At-Home Workers
A sudden, company-wide transition to a from-home business model, which might be driven by an epidemic or as a component of a disaster recovery preparedness plan, can overwhelm even the most efficient in-house Call Desk. Progent's Call Center services allow organizations to outsource or expand their Support Desk with Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Support Desk services leverage Progent's extensive network of remote IT support experts along with enterprise-class ticketing and tracking software to offer an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 desktop technical support from help requests to trouble ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to monitor or edit the status of their current trouble tickets, add details, and upload screen captures and relevant files. Desktop support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop service rates, and Progent offers optional fast hand-off to Level 2 and Level 3 IT specialists to deal with complex problems. For more information, see Progent's Standard Helpdesk Services for small companies.
- Progent's Support Desk Augmentation Service enables you to augment your existing Call Center team by splitting responsibilities for Help Desk support services seamlessly between your regular IT support organization and Progent's nationwide team of PC support technicians and subject matter experts. Progent's co-managed Support Desk service uses a collective support model utilizing the leading PSA platform for managing service requests and ticketing, establishing ownership, monitoring progress, and generating reports. For information about how Progent's Call Center Supplementation Services can enable your company to provide world-class technical support to your at-home workforce, refer to Progent's Help Desk Call Center augmentation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing a productive telecommuter environment for your Boise, Idaho company, call 1-800-993-9400 or visit Contact Progent.