Expanding your at-home workforce may have a major impact on IT architecture, security/compliance, and corporate workflows. Progent has two decades of background helping SMBs to plan, deploy, administer, tune, and debug IT environments that support a remote workforce. Progent can help your Hartford company to select the appropriate technologies and adhere to leading practices in creating and operating a secure virtual ecosystem for teleworkers that promotes collaboration and delivers maximum business value. Progent can provide support services that go from as-needed guidance for getting you past occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent can assist Hartford, Connecticut businesses to succeed with any aspect of building a high-functioning telecommuting environment by providing network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, helpdesk outsourcing, security monitoring, data protection solutions, and streamlined management.

Microsoft Collaboration Software for Teleworkers
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Office suites, offering a powerful environment of productivity apps that deliver a cohesive user interface for exchanging information throughout multiple sites and on a wide selection of endpoints. Progent has delivered remote consulting support for Microsoft SharePoint and Exchange Server since their first releases and can assist businesses to configure these flagship collaboration products to optimize the effectiveness of your at-home workers.

SharePoint Configuration Experts for At-Home WorkersSharePoint uses web sites to promote collaboration and knowledge delivery by providing policy-based access to content, workflow, and utilities for looking through enterprise-wide information silos. SharePoint enables you to create secure portals that enables at-home workforce to view and update aggregated business intelligence by means of Intranets (Wikis), Blogs, social web sites, and Web Parts (Widgets). For details about Progent's SharePoint consulting expertise, refer to SharePoint integration and application development expertise.

Exchange Integration Consultants for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange expertise, refer to integration expertise for Exchange.

Microsoft Onedrive Deployment Consultants for At-Home WorkersOneDrive is Microsoftís shared cloud storage service, similar to GoogleDrive. At-home workers can save files to OneDrive, and co-workers anywhere can access them safely via a web browser. Provided with Microsoft 365, OneDrive allows remote employees to jointly author files. Edits made offline are synced when you go back online. To find out about Progent's consulting services for OneDrive, see Microsoft Onedrive integration experts.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining an efficient work-from-home environment for your Hartford, Connecticut organization, call 1-800-993-9400 or visit Contact Progent.



An index of content::

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    Progent can provide the services of a certified engineer with an extensive background deploying technology from the leading telepresence vendors such as Cisco, Polycom, and LifeSize and can help your company to plan, configure, upgrade, or troubleshoot a video conferencing solution that protects your investment and optimizes the business value of your information system. Progent can also provide the expertise of infrastructure consultants who can help businesses of any size to build and maintain a network that provides the performance, dependability, security, and scalability required to support your telepresence environment.

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    Progent's ProSight portfolio of managed IT services are intended to provide organizations who have minimal in-house network support teams with low-cost access to world-class management tools and consulting experts. Advantages of the ProSight catalog of managed services include predictable IT management expenses, smart automation of common management processes, ongoing adoption of new information technology, graceful migration from legacy technology to up-to-date solutions, close alignment of computer technology with strategic goals, access to veteran IT experts, and allowing management to focus on business issues instead of fast-evolving information technology.

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    Years of background providing Microsoft support and Cisco network consulting has enabled Progent to develop a unique capability for serving branch offices that need IT service with the responsiveness associated with with small firms but which includes professional communications, complete documentation, and compliance with corporate IT protocols. If your corporation has a remote office situated anywhere in California or any region served by Progent's consultants, Progent can provide a broad range of in-person and remote IT support services and system architecture expertise.

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    Progent's Microsoft-certified consultants have over 10 years of background designing, implementing, optimizing and fixing Microsoft SCOM environments and offer organizations of any size expert online or on-premises consulting services for Microsoft SCOM 2012. Progent can assist you to design a topology for SCOM 2012 servers that provides the performance and resilience needed to watch over your IT resources efficiently, whether your infrastructure are on-premises, cloud-based, or a hybrid solution. Progent can also help you to import and set up Microsoft SCOM 2012 management packs based on leading practices for monitoring network infrastructure and both Microsoft and third-party apps and services. In addition, Progent can provide responsive remote or on-premises troubleshooting to assist you to fix serious problems uncovered by Microsoft SCOM 2012.

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    Barracuda Backup is an affordable, subscription backup/restore platform for small and mid-size organizations. A Barracuda Backup deployment can incorporate a custom-designed physical storage device built by Barracuda or a software-based appliance with comparable features but which uses your own storage hardware. Barracuda Backup safeguards vital business data produced locally, at one or more remote locations, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a physical or virtual Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants can provide a wide array of consulting services to assist your business to design, integrate, manage and troubleshoot a BDR solution built on Barracuda Backup.

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    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the state of vital devices that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT staff and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to disrupt your business.

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    Progent's Microsoft-certified consulting experts have more than 10 years of experience planning, implementing, enhancing and repairing System Center Operations Manager environments and offer companies of all sizes advanced remote or onsite consulting support for SCOM 2012. Progent can assist you to plan an architecture for System Center 2012 Operations Manager servers that provides the responsiveness and resilience required to monitor your datacenter effectively, whether your datacenters are onsite, in the cloud, or a hybrid environment. Progent's SCOM consultants can also assist you to import and customize Microsoft SCOM 2012 management packs according to best practices for monitoring network fabric and both Microsoft and 3rd-party applications and services. Also, Progent can deliver fast online or onsite troubleshooting to assist you to remediate serious problems uncovered by System Center 2012 Operations Manager.

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  • On-site Support ProSight DPS Hybrid Cloud Backup Services
    24/7/365 Engineers ProSight Data Protection Services

    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital files, applications and VMs that have become lost or damaged due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's disaster recovery consultants can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information.

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    Progent can assist small and medium-size organizations to configure and troubleshoot video conferencing technology to enable their telecommuters to communicate effectively with teammates and clients.

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  • Les Kent has a 35-year track record of successful technology integration, corporate management, sales, and operations. He has shown a knack for developing sophisticated information technology solutions during his time as as a system designer, programmer, project manager, implementation expert, and problem solver for small companies, new ventures, and global enterprises.

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    Progent's pricing model is to charge for remote support and on-premises visits by the minute. Consequently, you are invoiced only for received services. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in areas where Progent offers in-person support, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent applies no minimum charge and requires no monthly commitment for support services delivered during regular business hours. Many service organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick solutions so you will not be forced to allow minor problems to stay unaddressed.

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    Progent's Standard Help Desk Services offer an end-to-end service desk solution that manages all aspects of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Help Desk services are provided at a significant discount off Progent's regular desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

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    Network monitoring commonly entails observing a system's resource utilization in order to identify throughput backups or troubleshoot hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are useful, license-free network monitoring tools that work under Linux and can be used to observe multi-OS environments where Linux and Windows coexist. Progent's system support engineers can help you take advantage of both these tools to tune and troubleshoot your network. Progent's Linux consulting services provide small businesses and developers help with managing and supporting UNIX and Linux systems that work with Windows-based products.

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    To deliver economical network support for small companies, Progent offers comprehensive IT outsourcing packages that give small companies fast access to network help without requiring you to hire, educate, and maintain a large full-time computer support team. Progentís IT outsourcing packages give you an economical way for creating a secure and robust environment for your important Windows office productivity products including Microsoft Office XP and Office 2003.

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    Progent's Check Point experts can help you choose and deploy Check Point Firewall software and hardware powered by Check Point's technology to offer an affordable and effective security defense for your corporate network. Progent can also help you integrate other Check Point products including Check Point ZoneAlarm and Check Point Power-1 appliances with security solutions from other suppliers and offer a single stop for continuing technical support, administration, training, and consulting expertise.

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    Progentís Microsoft-certified experts offer businesses of all sizes consulting, troubleshooting, and development expertise for SharePoint and SharePoint Online. Microsoft SharePoint is an enterprise platform that uses web technology for intelligently coordinating people, groups and information. SharePoint Server offers a central spot for your workers or customers to connect to, organize, share and manipulate useful data, documents, and software and to interact with one another. SharePoint enables faster and better decisions, more efficient sharing across groups and more streamlined business practices. Windows SharePoint Services join employees, clients, teams and major tasks with the information theyíve created in a way that makes data convenient to locate, retrieve and re-use. Progent's certified SharePoint experts can help your organization to maintain your current SharePoint solution or migrate to the latest version of SharePoint Server or to SharePoint Online.

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    Progent can help small and mid-size organizations to set up collaborative applications to allow their teleworkers to engage in positive interaction with fellow workers and clients.

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    Progent's Microsoft-certified consulting experts can assist organizations of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from an earlier version of Windows. Online and on-premises evaluation and upgrade services for Windows 10 available from Progent include Return on Investment analysis, project supervision, application compatibility testing, test lab systems, virtualization architecture, Cloud and hybrid integration, mobile device management, telecommuter access, data and identity security, automated provisioning and administration, network infrastructure design, wired/wireless convergence, disaster recovery planning, group and personal training for network management staff and users, and post-migration Call Center support services.

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    Progentís Wireless Consulting Services provide a fast, affordable way for businesses of all sizes to deploy, manage and troubleshoot advanced wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can help you plan and install appliances like Cisco's Aironet and Meraki wireless access points and wireless network controllers. For wireless messaging and web-based business applications, Progent supports Apple iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.

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    Progent offers comprehensive help for every step of your Microsoft Exchange Server 2010 migration with services that include end-to-end project management services, site prep, project planning, cost estimates of new software and hardware needed, suggested sourcing, system testing at customer location or at Progent's testing lab, setting up transitional coexistence between Microsoft Exchange Server 2010 and Exchange 2003 or 2007, implementation of the production system, decommissioning the old servers, and webinar training for customer's support staff and end users.

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    Progent uses an enterprise-class service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many independent consultants or local service organizations who provide scant documentation or details of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support reports transmitted by each consultant to every client. The practice of documenting and organizing support activity results in more effective support and avoids a variety of common misfortunes such as when a support customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.

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    Progent's Cisco-certified Wi-Fi networking experts can provide online and onsite consulting and troubleshooting services to assist you to plan, install, administer, tune, and repair Wi-Fi networks that incorporate Cisco's Meraki APs. Progent's consultants can also help your organization to plan and implement hybrid networks that integrate on-premises and cloud-based services and that deliver easy access, enhanced security, streamlined management, and consistent operation for all your wired and wireless endpoints.

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  • Dynamics GP Continuum Engineers
    Largest Microsoft Dynamics GP Integration Services

    Progent's expertise providing Microsoft .NET support and SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and additional developer tools enable Progent to design custom mission-critical programs and eCommerce environments that operate transparently with Microsoft Dynamics GP Software. Progent's Dynamics GP reporting consultants can show you how to create reports that allow you to track your business more effectively, transforming uncooked information into valuable insights into your company and customers.

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