Enlarging your remote workforce may have a major effect on network infrastructure, security, and corporate processes. Progent has 20 years of background helping small and mid-size businesses to design, configure, administer, optimize, and debug IT environments that support work-from-home employees. Progent can assist your Edmonton organization to select the right technologies and follow leading practices in creating and maintaining a safe virtual solution for telecommuters that facilitates collaboration and returns top value. Progent offers services ranging from as-needed expertise for helping you past occasional IT bottlenecks to full project management to help you carry out business-critical initiatives.

Progent's consultants can help Edmonton, Alberta businesses to succeed with any facet of creating a high-performing telecommuting environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, public cloud connectivity, helpdesk outsourcing, data security, data protection solutions, and streamlined management.

Network Infrastructure for an At-Home Workforce
Configuring the physical and software infrastructure required for an at-home workforce can be particularly challenging if you have to manage a mix of personal equipment like PCs and laptops, Internet routers, and Wi-Fi appliances from various vendors and with a variety of OS software and firmware releases. Progent's background providing online support for both outdated as well as modern IT products in remote office venues enables you to make efficient use of your available infrastructure and offers fast access to expertise for making necessary updates. Support services available from Progent to help your company to create a high-functioning work-at-home infrastructure include:

  • Virtual Private Network connectivity makes it possible to create a safe tunnel for authorized at-home workers to use IT assets located at your company datacenter or in a public cloud. Progent can assist your company to configure and manage VPN connections between your at-home workforce and your key network resources by providing online VPN configuration support. For organizations with Cisco's ASA security appliances, Progent's Cisco ASA consultants can assist your remote workers to set up Cisco's popular AnyConnect software for secure VPN tunneling for a wide selection of devices such as Microsoft Windows, macOS, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) products enable an at-home worker to see and interact with a remote PC's desktop. This technology provides network managers substantial control over the digital environment of telecommuters and ensures remote users a familiar work experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers attach home networks to the Internet and support VPN tunnels, home wireless networks, and firewalls. Progent offers expert online support for integrating home routers from a variety of manufacturers. See router integration support from Cisco-certified experts.
  • Home Wireless networks, typically supporting the whole family and visitors, are frequently used by at-home employees to connect to their Internet router for work. This can cause throughput as well as security issues. Progent can help you to resolve these problems by delivering services that include Cisco Aironet configuration consulting, Cisco-certified Meraki WiFi installation consulting, and Ubiquiti WiFi access point integration assistance.
  • Internet connectivity methods affect the performance and availability of connections between telecommuters and the corporate data center. Line-of-business applications might demand redundant Internet connections in the event the primary connection fails. Progent can provide guidance for selecting Internet service providers, selecting appropriate service bundles, and setting up fault-tolerant Internet connections. Refer to Internet connectivity solutions.

VoIP Solutions for an At-Home Workforce
Extending the company PBX system to include remote users is critical to supporting an effective at-home workforce. A broad range of cloud-based IP voice platforms are popular with small and mid-size businesses to support telecommuters. Many enterprises rely on Cisco's modern or legacy platforms for VoIP management. Progent can assist businesses of any size to plan or tune a telecommuter VoIP service that delivers the flexibility, convenience and security needed for at-home workers. Progent's Cisco-certified CCIE Voice experts can provide advanced support to assist organizations optimize their existing Cisco IP voice environments to handle a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers enterprise telephony features to devices like IP phones, media processing products, VoIP gateways, and mixed media applications deployed throughout the network. CUCM supports additional mixed media services such as unified messaging, voice/video conferencing, and customer collaboration networks. For more information about Progent's Unified Communications Manager support, refer to CUCM expertise.
  • CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM or CUCM. Progent can help you to support your existing CallManager deployment or upgrade efficiently to Cisco's modern IP telephony solutions. To find out about Progent's support services for Cisco CallManager and Cisco's other older IP voice products, refer to CallManager expertise.
  • Cisco IP Gateways enable connectivity with public telephony networks and with users operating beyond the corporate firewall such as at-home workers. Progent can provide expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 products as well as for modern Cisco SIP gateways. See Cisco SIP gateway integration expertise.
  • Additional VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your WAN infrastructure to support these VoIP solutions and provide as-needed integration and debugging services.

Voice/Video Conferencing for Telecommuters
A broad selection of video conferencing platforms from leading technology companies enable virtual meetings, video conferencing, chat, and screen/content sharing for both local users and teleworkers. Many companies use multiple products to meet the needs of their different partners and customers. Progent's communications experts can assist you to manage your current voice/video conferencing ecosystem and optimize the engagement of your remote employees.

  • Skype for Business is Microsoft's popular communications platform that enables real-time presence, instant messaging, voice and video conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified specialists who can help you to set up and manage Skype for Business clients to accommodate your at-home employees. For details about Progent's consulting expertise for Skype for Business, see Skype for Business integration services.
  • FaceTime is Apple's multiuser video phone platform for compatible iOS, iPadOS, iPod and macOS devices. FaceTime runs over Wi-Fi or cellular Internet connections. Newer versions of FaceTime support up to 32 simultaneous users for video calls. For details about Progent's consulting services for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for virtually all computing devices. Delivered through Cisco's Webex Cloud platform, Webex capabilities include sharing specific content or screens, presentations that embed rich media such as Microsoft PowerPoint, network-based recording, plus editing and playback for training. To learn more about Progent's support expertise for Webex and for other IP video products from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conferencing, contacts, and information with features such as IP voice and video calling, threaded chat, plus data sharing. For details about Progent's support services for Teams as well as for other Office 365 apps, refer to Progent's Microsoft Teams consulting services.
  • Other Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting expertise for these conferencing platforms and help your business to optimize your network infrastructure to host them.

Microsoft Integrated Collaboration Platforms for an At-Home Workforce
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suites, providing a powerful environment of applications that deliver a cohesive user interface for exchanging data and ideas across multiple sites and on a broad range of endpoint devices. Progent has delivered remote consulting support for SharePoint and Exchange Server since their original releases and can help businesses to tune these critical collaboration platforms to optimize the productivity of your at-home workforce.

SharePoint Integration Experts for At-Home WorkersSharePoint uses web sites to facilitate collaboration and information delivery by providing policy-driven access to content, workflow, and utilities for looking through enterprise-wide business data. SharePoint permits you to build secure web portals that enables at-home workers to see and edit consolidated corporate intelligence by means of Wikis, Blogs, social sites, and Web Parts. For information about Progent's SharePoint expertise, see SharePoint configuration and application development consulting.

Exchange Integration Consultants for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting expertise, visit integration expertise for Exchange Server.

Microsoft Onedrive Deployment Consultants for Remote WorkersOneDrive is Microsoftís collaborative cloud storage service, similar to GoogleDrive. At-home users can save files to OneDrive, and co-workers can share them safely through a browser. Included with Office 365, OneDrive enables remote employees to jointly author files. Edits made offline are uploaded when you reconnect to the Internet. To find out about Progent's support services for OneDrive, see Onedrive integration consulting.

Cloud Integration Services for Teleworkers
Progent offers advanced remote support for enabling organizations to create, maintain and repair integrated hybrid network models that combine internal data centers, remote workers, branches, plus cloud resources. Progent can provide expertise for all types of cloud service such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service. Progent can help teleworkers resolve problems with public cloud access, identity, and cybersecurity.

Azure Integration for TelecommutersAzure is a popular family of public cloud services that allows you to utilize infrastructure, servers, and critical applications hosted on Microsoft's extensive cloud. Microsoft Azure offers more than one hundred services services such as the ability to host Windows and Linux-based virtual machines, scalable cloud storage, email and messaging, application development with Visual Studio, and backup/restore. Progent can assist your organization to set up VMs on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity control with Azure AD, and plan backup and restore systems with Azure Backup. Progent's cloud experts can also help you establish protected access to Azure services for remote workers by setting up and troubleshooting firewalls and VPN tunnels. To learn about Progent's expertise for Azure, visit Microsoft Azure consulting.

Microsoft 365 Integration Services for TeleworkersOffice 365, rebranded Microsoft 365, is Microsoft's growing family of client productivity applications and cloud services offered by subscription. Office apps and services are provided in a variety of plans designed for users ranging from individuals and small offices to major corporations. Progent offers quick and affordable remote contact with consultants knowledgeable about Office 365-compatible clients based on Windows, Mac, iOS, and Google Android operating systems. Progent can help you to evaluate the various subscription plans available for Office 365 and configure 365 apps for your remote workers in a way that delivers top business value. For details about Progent's support services for Microsoft Office 365, visit Microsoft 365 consulting services.

Exchange Online Integration Services for TeleworkersExchange Online is among the most popular applications in Azure-hosted Office 365 product line. Exchange Online offers the benefits of lower spending for physical infrastructure, easier management, on-demand scaling, high availability, and additional benefits associated with cloud computing. Microsoft has engineered Microsoft 365 Exchange Online to operate transparently with local Exchange environments, allowing customers to build hybrid information systems. Progent's certified Exchange experts are available for occasional help to get you through tough IT roadblocks and also offer comprehensive project management outsourcing to ensure your teleworkers have convenient and secure access to your Office 365 Exchange Online environment. For details Progent's support services for Microsoft 365 Exchange Online, refer to Microsoft 365 Exchange Online configuration and troubleshooting consulting.

Amazon AWS Integration for Remote WorkersAmazon Web Services (AWS) is a pioneer in the public cloud market and is the world's biggest source of cloud-based services. Progent can provide rapid and economical online contact with cloud connectivity consultants who can assist your organization to plan, implement, manage, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud-based services with local data centers and with other popular cloud platforms like Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to help you to create a high-availability network architecture so your users have a productive computing experience whether they are working from your main office, a remote branch, at home, or on the road. To learn about Progent's consulting expertise for Amazon AWS, visit Amazon AWS integration expertise.

Google Cloud Integration Services for Remote WorkersGoogle Cloud Platform (GCP) is a popular set of public cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco consulting experts can help your business to scale your current IT resources with the Google Cloud Platform, and Progent's database consultants can help you make your mission-critical apps cloud ready so your at-home workers can take full advantage of Google Cloud services. Progent's consultants can help you to deploy virtual machines on Google Cloud Compute Engine, plan an efficient storage system with GCP Storage, and simplify identity management for at-home workers with Google Cloud Identity. Progent's experts can also help your organization to use GCP's management technology to administer and monitor your Google Cloud environment. For information, see Google Cloud Platform (GCP) consulting support.

Help Desk Services for Telecommuters
A sudden, company-wide switchover to a from-home business model, which might be the result of an epidemic or as an element of a business continuity plan, can overwhelm even the most efficient internal Call Center. Progent's Help Desk Call Center services allow businesses of any size to outsource or augment their Support Desk with Progent's online Technical Response Center team.

  • Progent's Standard Call Desk support services leverage Progent's nationwide network of online technical support specialists combined with enterprise-class ticketing and tracking software to provide an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 desktop technical support from initial service requests through ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to check or update their active trouble tickets, add information, and append screenshots or relevant files. Technical support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical support charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT specialists to deal with advanced issues. To find out more, go to Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Supplemental Service allows you to augment your current Help Desk organization by splitting delivery of Call Center support transparently between your regular support organization and Progent's nationwide team of desktop support engineers and subject matter specialists. Progent's co-managed Call Desk service is based on a co-sourcing support model based on the number one PSA tool for managing help requests and trouble tickets, establishing ownership, monitoring progress, and producing management reports. To find out how Progent's Call Desk Supplementation Services can enable your business to provide world-class IT support to your from-home workers, go to Progent's Help Desk supplementation Services.

Cybersecurity for Telecommuters
Telecommuters commonly run their own computers and work in an unsecured space. This increases their vulnerability to cyber threats and requires careful use of security appliances, remote endpoint monitoring, and the creation of policies that follow leading practices. Progent's seasoned roster of certified data security professionals can help your organization to plan, implement and manage a modern security environment that safeguards critical information in networks that incorporate at-home workers.

  • Firewalls allow you to build a network that can be securely accessed by local users as well as by telecommuters, mobile users, vendors, clients, and the public. Modern firewall devices allow you to assign and control different permissions to various classes of users and to expand your network and modify your security profile as your company evolves and as network attacks become increasingly sophisticated. Progent supports both current and legacy security appliances from all leading vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. To learn more about Progent's firewall configuration services, go to firewall integration and support expertise.
  • Remote Endpoint Monitoring makes it possible to track the disparate computers used by remote workers and either block or spot and respond to modern threats like ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight software agent is put on each secured endpoint device, watching all activity and using state-of-the-art machine learning and full execution context to detect new attacks on arrival. When a cyberattack is spotted, ProSight ASM immediately isolates the impacted endpoint from the network to contain the threat. Since the ProSight Active Security Monitoring software agent is self-contained, endpoint devices remain secure even if they are disconnected from the Internet. For details about ProSight ASM, refer to remote endpoint monitoring for remote workers.
  • Security Audits can evaluate the vulnerability of your network to all types of external and local security attacks for a network that includes telecommuters. Progent can deploy online, automated cybersecurity inventory software for quickly and economically uncovering a wide variety of security weaknesses that can be surfaced via the Internet. Progent's endpoint security assessment experts, which can be provided by network security professionals with advanced certifications such as CISA, ISSAP, and GIAC, can assist your business to evaluate your operations and governance policies and assess your IT infrastructure to allow you to design top-level protection for your telecommuters.

Data Protection for Remote Workers
The field of Data Protection involves backing up and recovering vital data so as to prevent data loss and minimize recovery time and effort in case of storage system failures due to equipment breakdowns, programming glitches, operator mistakes, cyber attack, or other causes. Dependable data protection solutions can be especially difficult to design and manage in hybrid networks that combine private data centers, public clouds, and at-home workers.

  • Backup/Restore solutions for remote workers must address diverse kinds of user-owned endpoint devices. Progent offers fast online help from consultants familiar with a wide range of platforms for backing up Windows, Apple Mac and Linux/UNIX servers and desktop computers as well as laptops, iOS and Android tablets and smartphones. Leading backup/restore solutions supported by Progent's data protection experts include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, CrashPlan, Mozy, and Time Machine. To back up data spread throughout a hybrid network, Progent offers ProSight Data Protection Services (DPS), a managed backup/recovery service that utilizes cloud storage and features fine-grained recovery and unified management capabilities.
  • Disaster Recovery/Business Continuity strategies commonly anticipate circumstances that call for a temporary changeover to an at-home workforce. Progent's senior disaster recovery planning consultants and business continuity specialists can help your company to develop, document and validate a DR/BC plan that addresses the process of moving to an at-home workforce.

Unified Management for Teleworkers
Microsoft has renamed and reshuffled its endpoint management platforms under the title Microsoft Endpoint Manager, which encompasses Intune for cloud management of mobile and remote endpoints and Configuration Manager for managing onsite endpoints. Microsoft Endpoint Manager offers a unified environment for protecting critical data by controlling onsite, mobile, and home-based endpoints.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud-based service for managing and securing mobile computers and software. Remote endpoint devices can be user owned or company owned. Network admins managing the endpoint computers of at-home workers can use Intune to provision and validate apps on managed devices, push updates and certificates, configure policies for accessing data and networks, set passwords, create VPN connections, control how home-based workers share data, set up threat defense, ensure security compliance, and erase corporate data from missing, stolen or decommissioned endpoint devices. Intune works with Apple iOS, Google Android, Windows, and macOS/OS X endpoints. For information about Intune and how Progent can help you to use this platform to manage the endpoint devices of your telecommuters, see Intune teleworker device management expertise.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized MDM product that helps network managers to keep off-premises endpoints up to date and secure. Workspace ONE uses VMware AirWatch technology for unified endpoint management plus VMware's Horizon virtual software delivery platform for access control, app management, and configuration management of endpoint computers. Workspace ONE runs with endpoints based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-premises deployment through a perpetual license. Key capabilities of Workspace ONE include rapid over-the-air provisioning of new laptops, immediate onboarding of new users, policy setting and enforcement for all classes of endpoints, unifies reporting and performance analytics, email encryption, and seamless integration with Microsoft apps and cloud-based services. For information about Progent's support for VMware Workspace ONE, go to VMware Workspace ONE remote device management consultants.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing a productive telecommuter environment for your Edmonton, Alberta organization, call 1-800-993-9400 or go to Contact Progent.



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    Forefront Threat Management Gateway 2010 builds on the powerful security capabilities of Microsoft ISA Server and provides a easily managed Internet gateway that acts as a one-server solution for an array of security functions including an application layer and network layer firewall, URL monitoring and filtering, malware inspection, IPS, reputation services, Virtual Private Network management, plus HTTP/HTTPS inspection. Forefront Threat Management Gateway provides advanced web security logging and reporting capabilities, allows customized reports powered by Microsoft SQL Server, works with Active Directory to simplify policy enforcement, and can be operated as a virtual machine to cut costs and enhance recoverability. Progent's Microsoft-certified engineers can help you to design and carry out test and production deployments; interface Microsoft Forefront Threat Management Gateway 2010 with Windows Server 2008 R2, Active Directory, Microsoft SQL Server, Exchange Server, and Microsoft SharePoint; set up Microsoft Forefront TMG 2010 to operate on a virtual machine with Microsoft Windows Hyper-V; and deliver continuing consulting and repair services. Progent can also help your organization to upgrade economically to Microsoft Forefront TMG 2010 from ISA Server.

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    Progent's certified SharePoint 2019 and SharePoint Online consultants offer economical remote and onsite consulting, application development, and debugging services for businesses of any size who want to upgrade to SharePoint Server 2019 or SharePoint Online from earlier versions of SharePoint. Progent can help customers design and carry out an efficient upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates local and cloud components into a cohesive intranet system.

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    Progent has created special network security service bundles designed to deliver larger enterprises an independent and comprehensive security audit from a team of certified security engineers. All Progent's network security assessment bundles incorporate a suite of services like network scans from inside and from beyond your company security perimeter, professional interpretation of results by certified security engineers, creation of a report documenting the results, plus a live high-level executive summary and a detailed interactive outbrief for in-house network managers.

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    Progentís Microsoft experts provide small and mid-size companies world-class consulting support for SMS Server and Configuration Manager 2007, Microsoft's standard tools for change and configuration management. System Center Configuration Manager 2007 is Microsoft's new title for the change management platform previously called SMS Server. Configuration Manager 2007 offers a variety of enhancements to Systems Management Server 2003 such as comprehensive automation, integrated Windows Vista Microsoft Windows Server 2008 awareness, quarantine support, and boot image management. Progentís certified engineers can show you how to use Systems Management Server or Configuration Manager 2007 effectively for automated operating system and application deployment, security patch administration, software metering, and licensing compliance. Progent's consultants can also assist you to migrate efficiently from SMS Server 2003 to Configuration Manager.

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    Progent can help you in any phase of your upgrade to Exchange Server 2019 such as configuring Windows Server 2019 for hosting Exchange; designing high availability infrastructure for a local, cloud-based or hybrid deployment; moving mailboxes; planning and implementing Windows Hyper-V; setting up hardware load balancing; building Database Availability Groups (DAGs) with MCDB caching; integrating with Skype for Business 2019 for voicemail; integration with SharePoint Server or SharePoint Online; preparing firewalls; integration with O365; and configuring Outlook clients.

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    Years of experience providing Microsoft expertise and Cisco network consulting has enabled Progent to build a unique ability for serving branch offices that require IT service with the flexibility common to with small companies but which includes effective client interaction, complete documentation, and adherence to enterprise IT standards. If your corporation maintains a remote office located anywhere in California or any region covered by Progent's consultants, Progent can provide a broad range of onsite and on-line IT consulting services and network design assistance.

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    Progent has put together two ultra-affordable service bundles designed to enable small companies to get a professional security evaluation from a premier security consultant. With Progent's External Network Security Inventory Scan, an engineer runs an extensive test of your network from outside your firewalled perimeter to uncover possible weaknesses in the security posture you expose to the public. With Progent's Internal Network Security Inventory Scan, a security expert runs a network scan from a secure machine inside your firewall to assess the risk to internal attacks. The two security inventory packages are configured and run from a secured external site.

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    Progent offers support expertise for WatchGuard Firewall security gateways including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can show you how to select, configure, and maintain a WatchGuard Firewall/VPN appliance that aligns with your network security needs and budget. Progent can assist you to maintain outdated WatchGuard firewall appliances or upgrade smoothly to modern WatchGuard firewall solutions.

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    Progent's Private Cloud Hosting and Management service provides comprehensive hosting of a small organization's production servers in a solution that gives the maximum level of availability and scalability and is also easy to transfer to any data center. Progent's Private Cloud Hosting and Management options are built on proven virtualization techniques that allow small and midsize businesses with multi- platform IT systems to save significantly on the costs of capital investments, system support, and IT administration while achieving world-class fault tolerance and an unmatched level of vendor flexibility.

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    Nexus series switches are designed to deliver the speed, expandability, dependability, virtualization support, capacity, data protection and ease of management required to act as the foundation of an enterprise data center. Progent's CCIE-certified Nexus switch experts can provide remote and on-premises consulting expertise to assist your business to create an optimal switch architecture, build test systems to validate your network design, deploy Nexus switches, create and implement effective policies, run security and compliance evaluations, set up proactive monitoring, fully utilize network resources through virtualization, troubleshoot switching and routing problems, maximize system performance, plan for expected growth, and set up the advanced zero-downtime features available for Nexus products. Progent's consultants can also help you to upgrade efficiently from outdated Nexus switches or Cisco Catalyst switches to up-to-date Nexus platforms.

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    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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    If your business does not require urgent remote support but expects to require technical services with your information system in the near future, you can save time and expenses and guarantee that the right expertise will be ready when you need it by contacting a Progent sales specialist and registering as a customer. For details, phone 800-993-9400 or send email to information@progent.com.

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    Progent can help your business in any and all facets of your upgrade to Microsoft Exchange 2016 such as designing HA infrastructure for a local, Microsoft cloud connected or hybrid deployment; licensing requirements for Exchange 2016 Server and Windows Server 2012 R2; moving mailboxes; Windows Hyper-V strategy; specifying mass storage requirements for your VMs, mailbox databases and logs; setting up hardware load balancing for high-availability CAS services; designing, configuring and validating Exchange and Windows Servers and DAG groups; integration with SharePoint; preparing the firewall; resolving SSL issues; providing client remediation with Office 2010 or greater or Office 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Progent's Sun Solaris platform consulting experts provide small and mid-size companies and developers support for managing and maintaining Solaris environments that operate with Microsoft-based networks. Progent can give your organization contact with Sun Solaris experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISA certification. This broad array of experience offers you an easy single consulting firm to help you build and manage a secure and robust cross-platform connectivity and communications infrastructure that allows Sun Solaris and Microsoft interoperability by integrating Microsoft Windows with popular versions of UNIX including Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, BSD, SCO, and SGI/Irix or major Linux variations including RedHat, SUSE Linux, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.

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    Progent's ProSight Virtual Hosting service offers comprehensive hosting of a small organization's servers in an environment that gives the highest level of availability and scalability and is in addition easy to transfer to another host. ProSight Virtual Hosting and management services are built upon proven virtualization techniques that allow small and midsize businesses with mixed- platform environments to economize significantly on the costs of capital investments, system maintenance, and network management while benefiting from world-class fault tolerance and an unmatched level of vendor flexibility.

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    If your office network combines UNIX, Linux or Sun Solaris platforms with MS Windows, Progent can help you to incorporate your servers into a unified environment that allows all your operating systems to run side by side for simple administration, seamless dataflow, high availability, enhanced throughput, and tight protection. Progent's UNIX/Linux/Solaris and MS Windows coexistence support offerings include IT architecture integration and service, support for Microsoft Windows services for UNIX (SFU), online network monitoring and management, remote technical help and troubleshooting, in-person technical support, and Contact Center services.

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    Progent's Microsoft-certified failover clustering experts can help companies of all sizes to assess the benefits of adopting Microsoft Windows Server 2012 failover clustering to build an advanced fault-tolerant/disaster recovery solution, help you to plan and install a Windows Server 2012 system, provide online and on-premises consulting services and engineering support for clusters composed of physical servers or virtual ones, and show you how to streamline the administration of clustered servers.

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    Cisco Cisco Unified Communications Manager (Unified CM), previously known as CallManager, is the foundation of Cisco's collaboration portfolio. CUCM and Cisco Unified CM Express (CME) provide a modern IP-PBX by integrating with unified messaging apps like Unified CM IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact solution. Progent's Cisco-certified network consultants offer effective and affordable online and onsite support to help organizations of all sizes to create and administer Unified CM deployments by providing Unified Communications Manager integration and troubleshooting consulting services that deliver optimum business value. Progent can assist with any facet of Unified Communications Manager setup and troubleshooting in areas such as integrating Cisco VoIP phones and Video phones, designing dial plans, setting up SIP connections and PSTN support, deploying ISR routers with CUBE VoIP networking support, designing Cisco UCS server clustering systems for high availability, capacity planning, and integration with Exchange and Skype for Business.


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