Expanding your telecommuter workforce can have a significant impact on IT architecture, security/compliance, and company workflows. Progent has two decades of experience helping businesses of all sizes to design, deploy, administer, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Dallas company to select the right tools and adhere to leading practices in creating and operating a secure virtual ecosystem for telecommuters that facilitates teamwork and returns top business value. Progent offers services ranging from as-needed expertise for helping you over occasional IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.
Progent can assist Dallas, Texas organizations to with any facet of creating a high-performing work-from-home environment by providing infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk services, security and compliance, data protection solutions, and unified management.
Help Desk Call Center Services for Telecommuters
A sudden, company-wide transition to a teleworker workforce, which could be motivated by an epidemic or as a component of a business continuity preparedness plan, can overwhelm even a high-performing in-house Help Desk. Progent's Help Desk services make it possible for businesses to outsource or augment their Call Center with Progent's remote Technical Response Center services.
- Progent's Standard Call Desk support services utilize Progent's nationwide team of online technical support specialists combined with world-class trouble ticketing and tracking technology to offer an economical, modern Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 PC technical support from service requests to trouble ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables telecommuters to check or update the status of their current tickets, enter information, and append screen captures and attachments. Technical support services are delivered at a significant discount off Progent's normal Level 1 technical support rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT specialists to deal with advanced problems. To find out more, visit Progent's Standard Helpdesk Services for small companies.
- Progent's Support Desk Augmentation Service allows you to supplement your existing Call Center organization by sharing responsibilities for Help Desk Call Center services seamlessly between your in-house support staff and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's co-managed Support Desk service uses a collective support solution based on the number one professional services automation (PSA) tool for managing service requests and trouble tickets, establishing responsibility, tracking progress, and producing reports. For information about how Progent's Help Desk Supplementation Services can enable your company to provide world-class desktop support to your telecommuters, go to Progent's Call Desk supplementation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing an efficient work-from-home environment for your Dallas, Texas company, call 1-800-993-9400 or visit Contact Progent.