Enlarging your remote workforce may have a major impact on IT infrastructure, cybersecurity, and corporate culture. Progent has 20 years of background helping businesses of all sizes to design, deploy, manage, tune, and debug IT environments that support work-from-home employees. Progent can assist your Dallas company to pick the appropriate tools and follow leading practices in creating and operating a safe virtual solution for telecommuters that facilitates collaboration and returns top value. Progent can provide services ranging from as-needed expertise for getting you over challenging technical bottlenecks to comprehensive project management to help you successfully complete mission-critical tasks.

Progent can help Dallas, Texas businesses to with any facet of creating a high-performing telecommuting environment by delivering network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk services, cybersecurity, backup/restore solutions, and streamlined management.

Help Desk Call Center Services for Telecommuters
An emergency, company-wide changeover to a teleworker workforce, which could be motivated by a pandemic or as a component of a disaster recovery plan, can overwhelm even a high-performing in-house Call Desk. Progent's Call Center services make it possible for businesses to outsource or supplement their Help Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Center support services leverage Progent's nationwide network of online IT support specialists combined with world-class trouble ticketing and tracking technology to offer an affordable, advanced Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 PC technical support from initial service requests through ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to track or edit their current trouble tickets, enter details, and append screenshots or relevant files. Support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop support charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT experts to deal with complex issues. To learn more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Desk Augmentation Service allows your business to augment your current Help Desk staff by splitting responsibilities for Call Desk services seamlessly between your in-house support personnel and Progent's nationwide team of desktop support engineers and subject matter specialists. Progent's shared Help Desk service is based on a collective support solution based on the leading professional services automation (PSA) tool for handling help requests and trouble tickets, assigning ownership, monitoring progress, and generating management reports. For information about how Progent's Support Desk Augmentation Services can enable your business to provide best-in-class desktop support to your at-home employees, see Progent's Support Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and managing a productive work-from-home solution for your Dallas, Texas company, phone 1-800-993-9400 or go to Contact Progent.

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