Expanding your at-home workforce may have a major impact on IT architecture, security, and company processes. Progent has 20 years of experience helping SMBs to plan, configure, manage, optimize, and debug IT networks that incorporate at-home workers. Progent can help your Dallas organization to select the right tools and adhere to best practices in building and operating a safe virtual ecosystem for telecommuters that promotes collaboration and returns top value. Progent can provide services ranging from as-needed expertise for getting you over challenging IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.
Progent can assist Dallas, Texas businesses to with any aspect of creating a high-functioning work-from-home ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud integration, helpdesk augmentation, endpoint security, backup/restore solutions, and centralized management.
Help Desk Services for Telecommuters
A rapid, company-wide switchover to a teleworker business model, which might be activated by an epidemic or as a component of a disaster recovery preparedness plan, can overstretch even the most efficient in-house Support Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or expand their Call Center by using Progent's online Technical Response Center team.
- Progent's Standard Support Desk services leverage Progent's extensive team of remote IT support specialists along with world-class trouble ticketing and tracking software to provide an economical, modern Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of remote Level 1 desktop support from initial service requests through ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to check or revise the status of their current tickets, enter information, and append screenshots and relevant files. Desktop support services are provided at a significant discount off Progent's normal Level 1 technical service rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT experts to resolve complex issues. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Help Desk Augmentation Service allows your company to augment your current Support Desk team by sharing responsibilities for Help Desk support transparently between your regular support personnel and Progent's nationwide team of desktop support technicians and subject matter specialists. Progent's co-managed Support Desk service uses a collaborative support model based on the number one professional services automation (PSA) tool for managing service requests and trouble tickets, establishing ownership, tracking progress, and generating management reports. For details about how Progent's Support Desk Supplementation Services can help your business to deliver best-in-class IT support to your from-home workers, go to Progent's Help Desk supplementation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing a productive work-from-home environment for your Dallas, Texas business, phone 1-800-993-9400 or visit Contact Progent.