Harrisburg At Home Workers Solutions Support Services
Help Desk Call Center Solutions Consulting
Enlarging your at-home workforce can have a major effect on network architecture, security/compliance, and corporate culture. Progent has two decades of background assisting SMBs to plan, configure, manage, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Harrisburg organization to pick the appropriate tools and follow best practices in building and operating a safe virtual office solution for telecommuters that promotes teamwork and returns top value. Progent can provide services ranging from on demand guidance for helping you past challenging technical roadblocks to comprehensive project management to help you carry out business-critical tasks.
Progent's consultants can assist Harrisburg, Pennsylvania organizations to with any aspect of building a high-performing work-at-home environment by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk outsourcing, data security, backup/restore solutions, and centralized management.
Help Desk Support for Teleworkers
A sudden, company-wide changeover to a from-home business model, which might be the result of an epidemic or as a component of a business continuity process, can overstretch even the most efficient in-house Help Desk. Progent's Call Center services make it possible for businesses of any size to outsource or supplement their Help Desk Call Center by using Progent's online Technical Response Center services.
- Progent's Standard Help Desk services leverage Progent's nationwide team of remote technical support specialists combined with enterprise-class ticketing and tracking software to offer an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 desktop support from help requests through trouble ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows at-home employees to check or edit their current trouble tickets, add information, and append screenshots and attachments. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 technical service charges, and Progent makes available optional fast escalation to Level 2 and Level 3 IT experts to deal with advanced problems. To find out more, see Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Call Center Augmentation Service allows you to supplement your existing Call Desk team by sharing responsibilities for Call Desk services seamlessly between your in-house IT support organization and Progent's nationwide roster of desktop support engineers and subject matter experts. Progent's co-managed Help Desk service uses a collaborative support model utilizing the number one professional services automation platform for handling help requests and ticketing, establishing ownership, monitoring progress, and producing reports. To find out how Progent's Help Desk Call Center Supplementation Services can enable your business to deliver world-class IT support to your telecommuters, visit Progent's Support Desk augmentation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter solution for your Harrisburg, Pennsylvania company, phone
An index of content::
Online Microsoft Project Training Specialist
Microsoft Certified Partner Online Power BI Training Upgrading
Progent's webinar training classes provide small companies the cost savings, ease, and flexibility of web-based learning plus the effective training methods of seasoned teachers who use sophisticated technology to simulate real-time, interactive learning environments. Progent can provide remote training for key desktop software including components of Microsoft Office such as Microsoft Excel, Word, PowerPoint, and Project: Microsoft Dynamics business accounting and analytics solutions including MS Dynamics GP (Great Plains); plus additional popular desktop applications such as Photoshop, Acrobat Writer, and Crystal Reports.
Double Take Replication Manager Professional
Urgent DoubleTake Carbonite Replication Consulting Services
DoubleTake/Carbonite Software offers a selection of tools designed to provide small and midsize companies a variety of cost-effective alternatives for replicating and restoring business-critical applications such as Microsoft Exchange, Microsoft SQL Server, RIM Blackberry, and Microsoft Office SharePoint. Progent’s business continuity planning experts have extensive experience incorporating DoubleTake/Carbonite technology into small company information networks to create an advanced state of availability and business continuity readiness at a budget-friendly cost.
24x7x365 Engineer Private Cloud Hosting for Virtual Data Centers
Urgent Consultant Services ProSight Virtual Hosting
Progent's ProSight Virtual hosting services provide small companies a variety of advantages such as lower capital expenditures, savings on operational expense, better executive focus, world-class security, greater fault tolerance, and business continuity.
Automatic Topology Mapping Network Consultants
ProSight Network Infrastructure Management Support
Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration of almost all devices on your network, tracks performance, and sends notices when issues are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, finding devices that require important software patches, or identifying the cause of performance issues.
Remote Engineers Microsoft Teams and AAD
Specialist Microsoft Teams management
Progent can help you to plan an upgrade to Microsoft Teams from Skype for Business and install, manage, and debug a cloud-based or hybrid implementation of Teams. Progent can help you to integrate Teams with Office/Microsoft 365 apps, Exchange Online, SharePoint, and your PBX.
Citrix Virtual Windows Applications Consult
Consulting Application Virtualization
Progent's Citrix consultants can assist your business to plan, install, administer, and support a virtual application delivery and management solution built on Citrix XenApp. Progent's Cisco CCIE network consultants can show you how to enhance your network infrastructure for delivering server-side and client-side applications, and Progent's remote datacenter support experts can help your organization to manage and maintain a remote datacenter that features high availability, enhanced security, and fast disaster recovery.
Dynamics GP Migration Technology Professional
Dynamics GP System Migration Consultant
Progent's consultants have delivered support for Dynamics GP and Great Plains software for almost 20 years and Progent has provided integration, software development, education, and troubleshooting since the product's original release. Progent can provide high-level expertise for upgrading legacy Dynamics GP/Great Plains deployments. Progent can help you to plan, test, and implement a cost-effective migration from a an outdated version of GP to the current version of Dynamics GP.
ProSight Ransomware Recovery Online Consulting
Signature-matching Virus Protection Consultant Services
ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats.
Windows, UNIX, Solaris Computer Consultant
Immediate UNIX with Windows Online Technical Support
Progent can help your business to design and execute a smooth migration from a UNIX-powered information environment to a network powered by MS Windows and capable of supporting Microsoft's popular office productivity suites, business applications, and software development tools. Progent's UNIX, Windows and Cisco consultants and software development experts can help you guard your information and reduce productivity disruption by developing an effective transition strategy that preserves your current investments in UNIX software and infrastructure. UNIX-to-Windows transition support services offered by Progent include analysis of existing environment, migration strategy and validation, MS Exchange migration expertise, data and application software transition, and processor and media migration and economization.
Microsoft SMS Professional
SMS Server Migration Consulting
Microsoft Systems Management Server offers extra capability for change and configuration management of Windows-powered systems through introducing Feature Packs. Feature Packs lower the net administrative expense of managing and configuring software by making it simpler to copy system images, control mobile computers, and run management tools. In addition to alerting you about techniques to cut management expenses by deploying SMS 2003 Feature Packs, Progent's consulting experts can show you how to plan and implement IT tasks involving areas that Feature Packs are intended to streamline. Progent's adoption and update services can minimize spending and eliminate business disruption as you move to the latest operating systems and programs. Progent's wireless engineers can help you develop sensible processes and policies to manage handheld computers and intelligent mobile phones so your mobile workforce stays productive and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can show you how to design a security plan that includes standards, processes and IT products to keep your IT network protected.
24 Hour domain expiration management Consultant Services
password management Technology Professional
ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save as much as half of the time spent searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it.
Remote Consulting Services County Government Exchange
Small Government Services
Progent has a long background providing a broad range of online IT support and urgent repair services to local governments and school districts throughout the U.S. Progent is one of the pioneers in providing advanced remote network consulting and has delivered network support to clients in every state. Remote support saves travel costs and resolves issues more quickly than onsite support.
SharePoint Server 2019 Migration Online Troubleshooting
SharePoint 2019 OneDrive Sync Client Network Consulting
Progent's certified SharePoint Server 2019 and SharePoint Online experts offer affordable online and on-premises consulting expertise, software development, and technical support services for businesses of all sizes who intend to migrate to SharePoint 2019 or SharePoint Online from older releases of SharePoint. Progent can assist customers plan and execute an efficient upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that combines local and cloud components into a seamless intranet solution.
Windows 2008 R2 Consulting
IT Consultants Microsoft Windows 2008 R2
Microsoft Windows Server 2008 is an important advance in making IT systems more protected and fault tolerant, simpler to virtualize and administer, faster, and able to offer a better platform for web hosting and development. Progent can help your company benefit fully from the enhancements built into Windows Server 2008 by providing certified consulting, tech support, education, temporary staffing, monitoring, and security engineering services.
Remote Access IT Consulting
VPN Information Technology Consulting
Cisco's network security and offsite access technology for small businesses represent a complete range of easy-to-administer security solutions to help protect your local and remote information system. Cisco's VPN product family includes switches, firewalls, intrusion detection devices and VPN concentrators. Progent's professional consulting staff includes experienced engineers with Cisco CCIE and CCNP certifications who are able to help your company to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and additional Cisco security solutions that fit best with your business objectives.
ISSAP Certified Cybersecurity Engineers
ISSAP Certified Security Auditing
Progent's ISSAP Premier security consultants, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP Certification as a result of thorough examination and significant experience with information security design. ISSAP consultants have in-depth understanding of access control mechanisms and methodologies, telecommunications and network protection, cryptography, needs evaluation, business continuity planning (BCP) and disaster recovery, and physical security. Progent's ISSAP-certified security specialists can assist your business with all phases of architecture security.
Microsoft Lync Server 2013 IM Technical Support
Consultant Services Lync Server 2013 Front End Pool
Lync 2013, rebranded Skype for Business, allows businesses of any size to build a manageable and secure communications ecosystem that permits a BYOD computing model with IM, presence, web conferencing with application sharing, and both IP and PSTN calling enabled for a broad assortment of desktop and mobile devices. Progent's certified Lync 2013 experts and system architects can help your company to evaluate the business benefits of Lync Server 2013, design an on-premises, cloud-based (via Lync Online) or mixed topology suitable for your current and long-term plans, implement Lync 2013 in a way that expedites your return on investment, and deliver live online and onsite training to your IT team and end users. Progent offers expertise in key components of a Lync 2013 solution including Windows Server, SQL Server Express and Exchange, and Progent can assist you to combine Lync 2013 with popular Office and Office 365 apps such as Outlook clients and PowerPoint.
Consultancy SharePoint programming
24-7 Java Development Company
If you need assistance writing, enhancing, or troubleshooting applications for Microsoft Windows, Linux, or the Web, Progent’s team of programmers, relational database designers, and project managers can make sure you get the job done on time and within your budget. Progent's seasoned software developers offer cost-effective and efficient remote consulting for projects as small as writing Vidual Basic macros for Office Excel or as challenging as rolling out line-of-business database applications based on Microsoft SQL Server or MySQL.
wireless IP phone configuration Online Support
IT Services wireless IP phone configuration
Cisco's wireless IP phones are hardened wireless devices designed for workers who are on the move within campus, hospitality, retail or other environments where management wants portable phones that offer more control, security and ruggedness than is achievable with the BYOD (Bring-Your-Own-Device) mode of mobile communications. Integration of Cisco's wireless IP phones usually requires that you set up and optimize numerous key pieces of your wireless infrastructure such as access points, routers, wireless LAN controllers, and network management software. Progent's certified consultants can provide online and onsite assistance to help your organization create and maintain a Cisco wireless VoIP phone deployment by providing integration services that range from debugging the configuration of an IP phone or AP to providing comprehensive project management outsourcing or co-sourcing services for modernizing the wireless infrastructure of a campus.
Aironet Access Point Management Professional
Aironet Wi-Fi AP Management Network Consulting
Progent's Cisco-certified wireless experts can help organizations of any size to plan, deploy, manage and repair Cisco Aironet wireless AP solutions to achieve the performance, range, density, scale, security compliance and ease of management needed for transparent connectivity between wireless and wired network infrastructure. Progent can provide affordable online and onsite consulting services for both legacy and current 802.11ac Aironet wireless access points and Progent can help you design and maintain wireless solutions that include indoor and outdoor/industrial Aironet Wi-Fi access points.
Award Winning Aironet 802.11ac AP Configuration
Cisco Mobility Express Support Outsourcing
Progent's Cisco-certified wireless networking consultants can help organizations of any size to plan, implement, administer and repair Cisco Aironet wireless access point environments to provide the throughput, range, density, scale, security and manageability needed for seamless connectivity between wireless and wired networks. Progent can provide affordable remote and onsite support for both end-of-life and current 802.11ac Aironet wireless access points and Progent can help your business design and manage deployments of indoor and outdoor Aironet access points.
Symantec VPN Security Audits
Security Tech Services Symantec Raptor
Progent's Symantec consultants can assist you to support legacy Symantec firewall and VPN products such as the Symantec Raptor and Symantec VelociRaptor line or show you how to upgrade to newer firewall/VPN technology. Progent can also enable you to design and implement a comprehensive security strategy that can incorporate firewall/VPN devices and utilities, outsourced security and virus defense services, server and application monitoring software, and documented policies and enforcement procedures. Progent has the skill to be your single resource for on-going technical help, administration, training, and security expertise.
Anti-Spam Technology Consulting
Anti-Virus Technical Support
E-Mail Guard is Progent's economical spam filtering and virus protection service that offers small businesses world-class defense from spam, viruses, DHA attacks, and other varieties of email-borne assaults on computer systems. E-Mail Guard is built on Postini's perimeter management technology, a sophisticated suite of web-based antispam and virus defense services that ward off email attacks before they can breech the corporate firewall. Perimeter Manager also lets administrators track and control their email systems, regardless of server vendor, hardware technology, or geographic location.
Solaris Remote Consultant
Sun Solaris Remote Engineers
Progent provides nationwide online technical support and consulting services for businesses that operate Sun Solaris networks or whose information systems include a mix of Sun Solaris and Microsoft Windows technology. Online IT help offers optimum leverage for your IT dollar by preserving user productivity and shortening the hours billed for network analysis and repair. Sophisticated online support technology and skilled technicians and engineers allow Progent to solve the majority of IT problems without squandering time and money by traveling to your site. In most of situations your network problems can be remediated over the phone or through a combination of phone help and online connectivity. Progent can make available Cisco CCIE infrastructure engineers and CISA certified security specialists to help you with the most difficult network issues.
Immediate Network Performance Troubleshooting On-site Technical Support
IP Address Management Engineer
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, optimize and troubleshoot their connectivity appliances like switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are discovered. By automating complex network management processes, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, finding devices that require important updates, or isolating performance issues.
Top Quality System Center 2016 Virtual Machine Manager IT Services
24-Hour Integration Services System Center 2016 Hybrid Cloud Integration
Progent's Microsoft-certified consultants have over a decade of background designing, deploying, enhancing and fixing System Center Operations Manager environments and can provide organizations of any size advanced online or onsite consulting support for Microsoft SCOM 2012. Progent can assist your company to design a topology for System Center 2012 Operations Manager servers that delivers the performance and availability needed to watch over your IT resources effectively, whether your datacenters are on-premises, in the cloud, or a hybrid environment. Progent can also assist you to import and customize System Center 2012 Operations Manager management packs according to best practices for tracking network infrastructure as well as Microsoft and third-party applications and services. In addition, Progent can provide responsive online or on-premises technical support to assist you to fix critical issues detected by SCOM 2012.
wi-fi controller Remote Support
Immediate 3504 wireless controller Consultants
Progent's Wi-Fi consultants can assist your business to configure Cisco Wi-Fi controller appliances to manage and monitor wireless LANs of all sizes. Progent can help you to administer and troubleshoot your current Cisco-based Wi-Fi environment or carry out an efficient migration to Cisco's modern Wi-Fi controller technology.
Computer Consultancy Companies MSF
MSF Computer Outsourcing Consultant
When performing consulting projects for corporate clients, Progent uses a phased methodology based on defined milestones so as to achieve financial, scheduling and engineering targets while minimizing productivity disruption. Progent's Enterprise Services Project Methodology utilizes accepted project management procedures based on the leading practices defined by the Microsoft MSF methodology which specifies requirements definition, architecture recommendations, pilots, design tuning, and expert implementation. All phases are recorded to make available a comprehensive summary of IT services delivered and to help in ongoing system maintenance.
Microsoft Exchange 2003 Upgrade Online Troubleshooting
Microsoft Exchange Upgrade On-site Technical Support
Progent's Microsoft Certified engineers offer expert consulting for major deployments of Microsoft Exchange 2007. Progent's consultants can show you how to prepare for multi-site Exchange Server 2007 installations or upgrades and can supply onsite technicians to help enterprises with installations of Microsoft Exchange in the or any region served by Progent's consultants.
Consulting Linux
Help Center OpenBSD
Progent's UNIX family consulting services offer small companies and developers help with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent offers your organization access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad range of experience offers you a convenient one-stop consulting firm to show you how to create and maintain a protected and robust cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX and SGI/Irix or major Linux platforms including RedHat Linux, SuSE, Debian-GNU and Slackware.
Immediate Adobe Illustrator Learn
Training Adobe Illustrator
Progent's Apple Mac consultants can promote the creative facets of Macintosh environments by offering consulting services and training in imaging, sound, and video. Progent's consultants offer help in a variety of Mac programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with special projects such as capturing or digitizing audio or video or configuring an audio/video post production studio.
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