Harrisburg Remote Workers Solutions Consulting Company
Help Desk Solutions Consulting
Expanding your at-home workforce may have a significant effect on network architecture, security/compliance, and company culture. Progent has two decades of experience helping small and mid-size businesses to design, deploy, manage, optimize, and debug IT networks that incorporate work-from-home employees. Progent can assist your Harrisburg company to select the right tools and adhere to leading practices in building and operating a safe virtual office ecosystem for teleworkers that promotes teamwork and delivers maximum value. Progent can provide support services ranging from on demand guidance for helping you past challenging IT bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical tasks.
Progent can assist Harrisburg, Pennsylvania companies to succeed with any aspect of building a high-functioning work-from-home environment by providing infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk augmentation, cybersecurity, data protection solutions, and unified management.
Help Desk Support for Telecommuters
A sudden, organization-wide switchover to a teleworker business model, which could be activated by a pandemic or as part of a disaster recovery preparedness plan, can overwhelm even a well-staffed internal Call Desk. Progent's Help Desk services allow businesses of any size to outsource or supplement their Help Desk Call Center by using Progent's online Technical Response Center services.
- Progent's Standard Support Desk services leverage Progent's extensive network of online technical support experts combined with enterprise-class ticketing and follow-up technology to offer an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 desktop technical support from help requests to ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows from-home workers to monitor or edit the status of their active trouble tickets, enter information, and upload screenshots and relevant files. Support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop support charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT experts to deal with advanced problems. To find out more, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Call Center Supplemental Service allows you to augment your existing Call Center staff by splitting responsibilities for Call Desk support transparently between your regular IT support staff and Progent's nationwide roster of PC support engineers and subject matter experts. Progent's shared Call Desk service is based on a co-sourcing support solution utilizing the leading professional services automation (PSA) tool for handling service requests and ticketing, establishing responsibility, monitoring progress, and generating management reports. To find out how Progent's Help Desk Call Center Supplementation Services can help your company to deliver world-class desktop support to your at-home workforce, refer to Progent's Call Center augmentation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing a productive telecommuter environment for your Harrisburg, Pennsylvania company, phone
An index of content::
Top Sales Office Consulting Services
Branch Offices Technical Consultant
Years of experience providing Microsoft expertise and Cisco technology consulting has enabled Progent to build an unmatched capability for serving branch offices that need IT service with the responsiveness common to with small organizations but which includes effective client interaction, thorough documentation, and adherence to enterprise IT protocols. If your corporation has a branch office situated anywhere in California or any area covered by Progent's consultants, Progent can provide a broad array of on-premises and on-line IT consulting services and system design expertise.
Online Help Windows Server 2016 PowerShell
Windows Server 2016 Load Balancing Online Support Services
Progent's Windows Server 2016 disaster recovery/business continuity experts can help your organization to plan and deploy a DR system based on Microsoft's most advanced Failover Clustering tools including Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for high-performance network-attached storage using low-cost equipment, Virtual Machine Load Balancing for improving the performance and fault-tolerance of Failover Clusters while reducing TCO and management overhead, and Cloud Witness for easy, affordable deployment of a failover cluster quorum witness.
24-Hour Infor SyteLine CloudSuite Conversion from SyteLine 6 to CloudSuite 9 Services
Infor SyteLine CloudSuite Financial Analysis Consultant
Infor CloudSuite Industrial, previously branded SyteLine, is an ERP platform that incorporates over a quarter century of experience assisting manufacturing and service companies to simplify supply chains and streamline key business processes to bring products to market quickly and meet customer commitments consistently. Progent offers the skills of an ERP specialist with more than 20 years of background working with the SyteLine/CloudSuite Industrial product family. Progent offers online or on-premises services that spans from as-needed guidance to end-to-end solution design and project management. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include installation, migration, business analysis, customization, CPQ, web site integration, debugging, ETL, Office 365 integration, disaster recovery planning, and DBA services.
CCIE Certified Setup and Support Catalyst Wi-Fi 6 AP Placement
Network Engineer Catalyst Wi-Fi Access Point
Progent's Cisco-certified Catalyst 802.11ax AP experts can provide affordable online and on-premises support for Catalyst Wi-Fi 6 wireless APs.
Cisco VPN Network Engineer
Cisco Virtual Private Network Remote Technical Support
Cisco's security and remote access technology for small organizations offer a full range of manageable security solutions to help safeguard your local and remote network infrastructure. Cisco's Virtual Private Network line features routers, firewalls, intrusion detection systems and VPN appliances. Progent's professional consulting staff includes experienced engineers with Cisco CCIE and CCNP qualifications who are able to assist your business to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki wireless APs, and other Cisco security solutions that fit most closely with your company goals.
MRTG Support Outsourcing
Linux Network Monitoring Specialist
Nagios and MRTG are powerful, free monitoring utilities that operate under Linux and can be used to monitor UNIX networks, Windows networks, or multi-OS environments in which Linux and Windows coexist. The Nagios monitor allows network managers to track system services including SMTP, HTTP, FTP, and NNTP. MRTG allows you to track the traffic through SNMP network devices such as processors, routers, and switches. Progent's system monitoring experts can show you how to use both these programs to streamline and troubleshoot your computer network.
Solaris Consultant
Solaris Professional
Progent's Solaris family consulting services provide small and mid-size companies and software developers help with managing and maintaining Sun Solaris environments that run with Microsoft-powered networks. Progent can give your business contact with Solaris experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISM certification. This broad range of experience provides you with a convenient one-stop source to show you how to build and manage a secure and robust mixed-platform connectivity and communications infrastructure that allows Solaris and Microsoft interoperability by combining MS Windows with popular versions of UNIX including Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO, and Silicon Graphics IRIX or leading Linux platforms such as RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware.
Immediate Consultants CISSP Certified
Consulting CISSP-ISSEP Security
Progent's CISSP-premier network security consultants can help organizations of all sizes with any aspect of IT security. Progent can help implement cost-effective security solutions that guard a small business from modern threats or Progent can plan, deploy, and monitor an end-to-end security environment for hybrid enterprise networks that support onsite, online, and mobile users sharing network resources distributed over a mix of physical datacenters and various clouds.
Top Quality Check Point Software Cybersecurity Organizations
Check Point SandBlast Network Security Auditor
Progent's Check Point Software firewall consultants can show you how to design, integrate, and administer firewall solutions that rely on Check Point Software NGFW firewall appliances and Check Point's subscription-based security services. Progent can also assist you support legacy Check Point firewall models or upgrade efficiently to Check Point's modern security gateways.
Integration Amazon MWS development
Developer Amazon MWS development
Amazon Marketplace Web Service is an integrated library of APIs that enables Amazon sellers to streamline their business processes by automating key sales activities such as listings, orders, payments, fulfillment, and finances. By tapping into Amazon's extensive online selling environment and automating their sales, merchants can expand their market, lower their cost of sales, accelerate response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development staff and provide application programming, workflow integration, project management support, and training so you can cut development time and costs and get to market quickly.
24 Hour On-site Support Work from Home Solutions
Online Troubleshooting Remote Workers
Progent has 20 years of background assisting small and mid-size organizations to plan, implement, tune, administer, and troubleshoot IT networks that support telecommuters.
MetroCluster Management Consultant
MetroCluster Management Specialists
NetApp MetroCluster is a disaster recovery software suite that combines array-based storage clustering along with replication to provide rapid, zero data loss disaster recovery between sites located as far as 185 miles apart from each other. Progent's team of seasoned network experts can help you to plan, configure, manage, upgrade, test and troubleshoot a disaster recovery solution built around NetApp MetroCluster. Progent can assist you to select a topology for your MetroCluster environment that aligns with your functional needs and budget. Progent can make sure you adhere to best practices for configuring your MetroCluster solution by delivering guidance with tasks such as assigning shelf IDs, determining aggregate and plexes layout, provisioning NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning switches, designing a tiebreaker mechanism, setting up a TCP/IP configuration replication network, and verifying your disaster recovery solution to prove adherence with industry standards and government requirements.
ProSight ESP Endpoint Protection Consulting
Remote Consultant ProSight Phishing Protection
Progent's ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you prove compliance with government and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware.
Windows Server 2016 PowerShell On-site Technical Support
Windows Server 2016 Hybrid Configuration Integration
Progent's certified information technology experts can provide Windows Server 2016 migration consulting to assist businesses of all sizes to plan and carry out an efficient move to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud, or hybrid architecture. Progent can help you to evaluate the benefits of Windows Server 2016 for your environment and can help you with any aspect of planning, deploying, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can assist your organization to take advantage of the many new disaster recovery and security capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, VM load balancing, Storage Replica, plus multi-domain clusters.
BlackBerry Synchronization Computer Engineer
BlackBerry Exchange Support and Help
Progent offers the services of BlackBerry-certified engineers who can assist small businesses to plan, administer, and repair BlackBerry solutions economically and effectively, doing away with the need for an internal BlackBerry specialist and minimizing the cost and hassle of supporting a mobile wireless workgroup. Progent's BlackBerry specialists have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and GIAC-certified security professionals. This wide range of knowledge, in conjunction with Progent's efficient online support model, provides small companies a cost-effective solution for incorporating BlackBerry devices and software productively into their IT network.
Sun Solaris Technical Support
UNIX Services
Progent's Sun Solaris platform support services offer small and mid-size businesses and software developers assistance with managing and maintaining Sun Solaris systems that run with Microsoft-powered networks. Progent can give your organization access to Solaris experts, support professionals certified by Microsoft and Cisco, and security specialists with CISA and CISSP certification. This wide range of expertise offers you an easy one-stop source to show you how to build and maintain a secure and robust cross-platform connectivity and communications infrastructure that supports Solaris and Microsoft interoperability by combining MS Windows with major variants of UNIX such as Apple Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or leading Linux variations such as RedHat, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandrake, Debian-GNU, and Slackware.
Cisco ASA Firewall AVC Configuration Onsite Technical Support
24/7/365 Adaptive Security Device Manager Consultant Services
The new ASA 5500-X Family of firewalls with Firepower Services deliver significantly more bang for the buck than Cisco's earlier PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 security appliances for new deployments. Progent's Cisco-premier CCIE network consultants can assist you to maintain your legacy PIX or ASA 5500 security appliances and migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to plan, configure, tune, manage and debug firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services.
PIX 500 Firewall Configuration
Computer Consultant PIX 500 Firewall
Cisco's PIX 500 Series firewalls have reached end of life and Cisco may no longer offer support these devices. Progent continues to offer technical support for Cisco's PIX Series firewalls to help you with maintenance and management and Progent can in addition help you determine if you should adopt the latest firewall products available from Cisco. Progent's Cisco-certified experts can help you plan and carry out an efficient upgrade to Cisco ASA 5500-X Series firewalls based on industry best practices.
Lync Server 2013 Instant Messaging Engineers
Lync Server 2013 Reverse Proxy Server Consulting
Microsoft Lync Server 2010 provides Instant Messaging, Presence, voice/video conferencing, desktop sharing, and both IP-based and public switched telephone network (PSTN) voice communication. Microsoft Lync 2010 can enhance the functionality of Microsoft Exchange, SharePoint Server and Office desktop or cloud-based Office 365 and simplify management via integration with Windows AD. Lync 2010 can also cut capital and operational costs by doing away with Voice-over-IP equipment and subscription fees, PBX gear, or conventional video conferencing solutions. Progent's Microsoft-certified IM and Presence consultants can provide online and onsite support services to help your company to manage and repair your existing Lync Server 2010 environment or assess the benefits of migrating from Lync Server 2010 to Skype for Business, which is the renamed and revamped release of the product family. Progent can also assist you to plan and execute an efficient Skype for Business migration.
IT Consultant High Availability Networks
Microsoft Windows 2003 Cluster Server Remote Technical Support
Progent’s Disaster Recovery/Business Continuity (DR/BC) specialists offer in-depth experience helping small organizations to reduce system downtime by offering affordable online consulting support for disaster recovery/business continuity (DR/BC) planning, high-availability IT design, backup/restore solutions, and transparent maintenance. Progent’s business continuity consultants can help your company to develop and test an efficient business continuity plan that aligns with your business needs and budget. Progent’s disaster recovery engineers can assist you to design, deploy, and manage resilient technologies including redundant Internet connectivity, virtualized servers, clustering, network load balancing, continual online backup, and multi-location data centers.
24-7 Aironet 4800 Access Point Consulting
Largest Aironet Wireless Access Point Technical Support
Progent's certified wireless experts can help businesses of all sizes to plan, deploy, administer and repair Cisco Aironet wireless AP solutions to provide the throughput, coverage, capacity, scale, security compliance and manageability required for transparent connectivity between wireless and wired networks. Progent offers efficient remote and on-premises support for legacy and new-generation 802.11ac Aironet wireless access points and Progent can help you design and maintain wireless solutions that include indoor and outdoor Aironet APs.
Computer Virus Forensics IT Consulting
Computer Engineer Computer Virus Forensics
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior machine learning technology to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to manage the entire malware attack progression including blocking, infiltration detection, containment, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats.
24/7 Meraki Switch and Access Point Online Troubleshooting
Meraki Switch Integration On-site Technical Support
Cisco's Meraki family of access and aggregation switches are designed for sites that go from branch offices to large campuses. Progent's Cisco-certified CCIE consultants offer cost-effective remote consulting expertise to assist your company to plan and deploy a productive network architecture based on Meraki MS switches, simplify network monitoring and administration with Meraki's cloud-based management tools, set up policies to maintain security, develop and validate a disaster preparedness strategy, and troubleshoot issues associated with any facet of your Meraki ecosystem. Progent can also assist you to integrate Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki Wi-Fi access points to build a cohesive networking infrastructure.
Engineer Microsoft SBS Server
Largest Microsoft SBS 2008 Remote Technical Support
Microsoft Small Business Server (SBS) is an affordable suite of server products that offers the basis for a powerful but easy-to-manage information. The inter-connectivity requirements of the Microsoft .NET components included with Microsoft Small Business Server calls for an IT consultant with real-world background and extensive experience in designing and building effective end-to-end business technology systems. Progent's Microsoft-certified consultants have extensive experience with the technologies incorporated in Microsoft SBS 2011 and Microsoft SBS 2008. This expertise ensures you success in installing, managing, and troubleshooting network solutions powered by the SBS suite of servers and applications.
Consultancy High-Availability Interoffice Connections
Cisco Experts Fault Tolerant EIGRP Network Support Outsourcing
Progent’s non-stop interoffice connectivity and fault tolerant network connection consultants can help small businesses create non-stop Interoffice connectivity via fully redundant networks with automatic failover. Progent’s CCIE engineers can plan and implement ultra-reliable Inter-office connections based on fault tolerant EIGRP routers or non-stop OSPF deployment of Cisco routers. Progent can demonstrate how redundant connections and transparent fail-over offers economical 24x7 interoffice networking.
Information Technology Consulting Office SharePoint Server 2016
Online Technical Support SharePoint Server 2010
Progent's Microsoft-certified experts can help you evaluate the business case for deploying SharePoint Portal Server 2007, consult with you on the most appropriate edition of Microsoft SharePoint Server for your circumstances, offer setup and deployment services, assist you to set up MS SQL Server as a back-end database manager, improve your network infrastructure, integrate your standard and custom application software to operate with SharePoint Portal Server 2007, develop a company-wide security plan that includes portal technology, and deliver troubleshooting and Help Desk support.
System Center 2016 and Office 365 Integration Integration Services
System Center 2016 and Office 365 Integration Online Troubleshooting
Small to mid-sized businesses can now get all the benefits of System Center Operations Manager 2007 and also have fast access to Progent’s Microsoft and Cisco Certified IT consulting experts. With Progent's economically priced network service programs, small businesses can select a simple Operations Manager-based co-sourcing package with server monitoring, reporting, Help Desk and remote service or a complete 24x7 outsourcing package. Progent offers expertise in Microsoft System Center Operations Manager 2007 to offer small company information systems enterprise-class availability, security, and performance.
Microsoft Expert Windows Server 2019 Encrypted Networks Consultant Services
Windows Server 2019 High Availability Consultants
Progent's Windows Server 2019 disaster recovery/business continuity planning experts can assist you to plan and deploy a disaster recovery solution based on Microsoft's cloud-tested Failover Clustering tools including Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.
24-7 Office 365 and Android Online Help
After Hours Office 365 Deployment Readiness Computer Engineer
Office 365 Exchange Online lets you utilize cloud-resident servers, mailboxes and associated email components to lower hardware costs and administrative hassle. You can deploy Office 365 Exchange Online to host all your Exchange mailboxes, or you can run a hybrid solution that incorporates on-premises and cloud-resident mailboxes. Progent's Microsoft-certified consultants offer affordable remote technical support to assist your organizations to assess the benefits of Office 365 Exchange Online, plan a network topology that fits your business needs and budget, carry out a non-disruptive migration from your existing Exchange system to one that includes Office 365 Exchange Online, train your management team and users, and deliver ongoing consulting and troubleshooting.
Microsoft Active Directory Consultants
Remote Support Services Windows Active Directory
Microsoft Windows Enterprise Directory demands significant practical experience to integrate efficiently across a large corporation. Progent’s Microsoft Premier consultants are skilled in designing, integrating, and maintaining complex Enterprise AD installations. Progent’s fields of expertise with Windows Active Directory include replication issues, multi-domain partition configurations, repair of corrupted AD objects, dealing with legacy legacy version configuration objects in online Active Directory environments, and fixing unsuccessful configurations of AD and Active Directory-integrated applications.
After Hours Consultancy ProSight Ransomware Protection
Virus Rollback Consultants
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to guard endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the entire threat progression including blocking, infiltration detection, mitigation, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks.
Support Services SPS 2016
SharePoint Technical Support
Progent’s Microsoft-certified consultants offer companies of any size consulting, troubleshooting, and development services for Microsoft SharePoint and SharePoint Online. SharePoint is an enterprise collaboration platform that uses web technology for efficiently connecting people, teams and information. Microsoft SharePoint Server offers a common location for your workers or clients to connect to, organize, distribute and interact with relevant information, documents, and applications and to communicate with one another. SharePoint enables faster and more intelligent decisions, more efficient sharing across groups and more streamlined business processes. Windows SharePoint Services join employees, customers, workgroups and major tasks with the information they’ve created in a way that makes data easy to locate, retrieve and apply. Progent's certified SharePoint experts can help you to manage your existing SharePoint ecosystem or upgrade to the current version of SharePoint.
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