Enlarging your at-home workforce can have a major effect on network architecture, security/compliance, and corporate culture. Progent has two decades of background assisting SMBs to plan, configure, manage, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Harrisburg organization to pick the appropriate tools and follow best practices in building and operating a safe virtual office solution for telecommuters that promotes teamwork and returns top value. Progent can provide services ranging from on demand guidance for helping you past challenging technical roadblocks to comprehensive project management to help you carry out business-critical tasks.
Progent's consultants can assist Harrisburg, Pennsylvania organizations to with any aspect of building a high-performing work-at-home environment by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk outsourcing, data security, backup/restore solutions, and centralized management.
Help Desk Support for Teleworkers
A sudden, company-wide changeover to a from-home business model, which might be the result of an epidemic or as a component of a business continuity process, can overstretch even the most efficient in-house Help Desk. Progent's Call Center services make it possible for businesses of any size to outsource or supplement their Help Desk Call Center by using Progent's online Technical Response Center services.
- Progent's Standard Help Desk services leverage Progent's nationwide team of remote technical support specialists combined with enterprise-class ticketing and tracking software to offer an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 desktop support from help requests through trouble ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows at-home employees to check or edit their current trouble tickets, add information, and append screenshots and attachments. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 technical service charges, and Progent makes available optional fast escalation to Level 2 and Level 3 IT experts to deal with advanced problems. To find out more, see Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Call Center Augmentation Service allows you to supplement your existing Call Desk team by sharing responsibilities for Call Desk services seamlessly between your in-house IT support organization and Progent's nationwide roster of desktop support engineers and subject matter experts. Progent's co-managed Help Desk service uses a collaborative support model utilizing the number one professional services automation platform for handling help requests and ticketing, establishing ownership, monitoring progress, and producing reports. To find out how Progent's Help Desk Call Center Supplementation Services can enable your business to deliver world-class IT support to your telecommuters, visit Progent's Support Desk augmentation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter solution for your Harrisburg, Pennsylvania company, phone 1-800-993-9400 or refer to Contact Progent.