Enlarging your telecommuter workforce may have a major effect on IT architecture, cybersecurity, and corporate workflows. Progent has 20 years of experience helping SMBs to plan, configure, administer, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Harrisburg company to select the appropriate tools and follow best practices in building and operating a safe virtual office solution for telecommuters that facilitates collaboration and returns maximum value. Progent can provide services ranging from on demand expertise for helping you past challenging IT roadblocks to full project management to help you carry out mission-critical initiatives.

Progent's consultants can help Harrisburg, Pennsylvania businesses to with any facet of creating a high-performing work-at-home ecosystem by providing infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk services, cybersecurity, data protection solutions, and unified management.

Help Desk Call Center Services for At-Home Workers
A fast, organization-wide switchover to a telecommuter workforce, which might be activated by a pandemic or as a component of a disaster recovery preparedness plan, can overstretch even the most efficient in-house Support Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or supplement their Call Desk with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Center support services leverage Progent's extensive team of remote IT support experts along with world-class trouble ticketing and follow-up software to provide an affordable, modern Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 PC support from initial service requests to ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to check or revise their current tickets, enter details, and upload screenshots or relevant files. Desktop support services are provided at a significant discount off Progent's ordinary Level 1 desktop service charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support experts to deal with advanced problems. For more information, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Desk Augmentation Service allows your company to supplement your existing Call Center staff by sharing delivery of Help Desk Call Center support seamlessly between your regular support personnel and Progent's nationwide roster of PC support engineers and subject matter experts. Progent's shared Call Center service is based on a co-sourcing support model utilizing the leading professional services automation (PSA) platform for managing help requests and trouble tickets, establishing ownership, monitoring progress, and producing management reports. For information about how Progent's Call Desk Supplementation Services can help your company to provide world-class desktop support to your teleworkers, see Progent's Help Desk Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining a productive work-from-home solution for your Harrisburg, Pennsylvania organization, call 1-800-993-9400 or refer to Contact Progent.



An index of content::

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    Progent's Cisco IP phone and video IP phone experts can help your business to configure, maintain, and debug Cisco VoIP phones, video IP phones and wireless IP phones. Progent offers support for all versions of Cisco's IP phones from discontinued VoIP devices to the latest media phones. Progent's consultants can also assist you to integrate your VoIP phones and video IP phones with Cisco Unified CM, originally branded CallManager, or with Cisco Unified Communications Manager Express to build a an advanced IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to install Unified CM applications like Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail management, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact center. Progent can provide expertise with any facet of Cisco VoIP Phone integration including designing dial plans, configuring SIP trunking, deploying Cisco ISR routers with CUBE internetworking support, and designing UCS server failover and Cisco Survivable Remote Site Telephony systems for high availability.

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    Progent's Microsoft-certified consulting experts have over a decade of background designing, deploying, optimizing and repairing Microsoft SCOM environments and offer organizations of all sizes expert online or onsite consulting services for System Center 2012 Operations Manager. Progent can assist your company to design an architecture for SCOM 2012 servers that delivers the performance and resilience required to monitor your datacenter efficiently, whether your datacenters are onsite, in the cloud, or a hybrid solution. Progent can also assist you to install and customize System Center 2012 Operations Manager management packs according to best practices for monitoring network fabric and Microsoft and 3rd-party apps and services. Also, Progent can deliver fast remote or on-premises technical support to assist you to remediate critical issues detected by SCOM 2012.

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    Progent can provide one-on-one training customized for individuals who wish to broaden their understanding of the Apple macOS and OS X operating system, Apple Mac hardware, or Mac office applications including Microsoft Word, Excel, and Outlook for Mac. Progent also offers customized group or individual webinar training for macOS and Mac OS X applications.

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    Progentís fault tolerant system experts provide non-stop computing support, disaster recovery services, network load balancing, non-stop interoffice connectivity, fault-tolerant Internet connection design, fault-tolerant data center consulting, and other 24x7 operations services to show your organization create a 24x7 environment for mission-critical applications. Progent has the background to develop economical, high-availability systems by utilizing the evolving library of Windows Cluster servers including Microsoft Windows Cluster Server 2003, SQL Server Cluster, and Microsoft Exchange Cluster Server. Progentís Microsoft and Cisco authorized consultants can help you build a fault tolerant mutli-site network with a fully mirrored Internet connection and efficient network load balancing.

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    For small organizations interested in Progent's network support outsourcing, consulting, or technical support offerings, phone 800-993-9400 or e-mail information@progent.com.

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  • SQL Server 2014 Cluster Shared Volumes Support and Integration
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    Microsoft SQL Server 2014 incorporates significant enhancements in critical areas including performance, availability, security, and cloud readiness. SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory technology that works seamlessly across all workloads including Online Transaction Processing, enterprise data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective remote and onsite services including system design, configuration, administration, troubleshooting, and software development services to help organizations of any size to realize maximum business value from their SQL Server 2014 investment.

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