Enlarging your at-home workforce can have a major effect on network architecture, security/compliance, and corporate culture. Progent has two decades of background assisting SMBs to plan, configure, manage, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Harrisburg organization to pick the appropriate tools and follow best practices in building and operating a safe virtual office solution for telecommuters that promotes teamwork and returns top value. Progent can provide services ranging from on demand guidance for helping you past challenging technical roadblocks to comprehensive project management to help you carry out business-critical tasks.

Progent's consultants can assist Harrisburg, Pennsylvania organizations to with any aspect of building a high-performing work-at-home environment by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk outsourcing, data security, backup/restore solutions, and centralized management.

Help Desk Support for Teleworkers
A sudden, company-wide changeover to a from-home business model, which might be the result of an epidemic or as a component of a business continuity process, can overstretch even the most efficient in-house Help Desk. Progent's Call Center services make it possible for businesses of any size to outsource or supplement their Help Desk Call Center by using Progent's online Technical Response Center services.

  • Progent's Standard Help Desk services leverage Progent's nationwide team of remote technical support specialists combined with enterprise-class ticketing and tracking software to offer an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 desktop support from help requests through trouble ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows at-home employees to check or edit their current trouble tickets, add information, and append screenshots and attachments. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 technical service charges, and Progent makes available optional fast escalation to Level 2 and Level 3 IT experts to deal with advanced problems. To find out more, see Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Call Center Augmentation Service allows you to supplement your existing Call Desk team by sharing responsibilities for Call Desk services seamlessly between your in-house IT support organization and Progent's nationwide roster of desktop support engineers and subject matter experts. Progent's co-managed Help Desk service uses a collaborative support model utilizing the number one professional services automation platform for handling help requests and ticketing, establishing ownership, monitoring progress, and producing reports. To find out how Progent's Help Desk Call Center Supplementation Services can enable your business to deliver world-class IT support to your telecommuters, visit Progent's Support Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter solution for your Harrisburg, Pennsylvania company, phone 1-800-993-9400 or refer to Contact Progent.



An index of content::

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    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration of almost all devices on your network, tracks performance, and sends notices when issues are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, finding devices that require important software patches, or identifying the cause of performance issues.

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    Progent can help you to plan an upgrade to Microsoft Teams from Skype for Business and install, manage, and debug a cloud-based or hybrid implementation of Teams. Progent can help you to integrate Teams with Office/Microsoft 365 apps, Exchange Online, SharePoint, and your PBX.

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    Progent's Citrix consultants can assist your business to plan, install, administer, and support a virtual application delivery and management solution built on Citrix XenApp. Progent's Cisco CCIE network consultants can show you how to enhance your network infrastructure for delivering server-side and client-side applications, and Progent's remote datacenter support experts can help your organization to manage and maintain a remote datacenter that features high availability, enhanced security, and fast disaster recovery.

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    Progent can help your business to design and execute a smooth migration from a UNIX-powered information environment to a network powered by MS Windows and capable of supporting Microsoft's popular office productivity suites, business applications, and software development tools. Progent's UNIX, Windows and Cisco consultants and software development experts can help you guard your information and reduce productivity disruption by developing an effective transition strategy that preserves your current investments in UNIX software and infrastructure. UNIX-to-Windows transition support services offered by Progent include analysis of existing environment, migration strategy and validation, MS Exchange migration expertise, data and application software transition, and processor and media migration and economization.

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    Progent provides nationwide online technical support and consulting services for businesses that operate Sun Solaris networks or whose information systems include a mix of Sun Solaris and Microsoft Windows technology. Online IT help offers optimum leverage for your IT dollar by preserving user productivity and shortening the hours billed for network analysis and repair. Sophisticated online support technology and skilled technicians and engineers allow Progent to solve the majority of IT problems without squandering time and money by traveling to your site. In most of situations your network problems can be remediated over the phone or through a combination of phone help and online connectivity. Progent can make available Cisco CCIE infrastructure engineers and CISA certified security specialists to help you with the most difficult network issues.

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    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, optimize and troubleshoot their connectivity appliances like switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are discovered. By automating complex network management processes, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, finding devices that require important updates, or isolating performance issues.

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    Progent's Microsoft-certified consultants have over a decade of background designing, deploying, enhancing and fixing System Center Operations Manager environments and can provide organizations of any size advanced online or onsite consulting support for Microsoft SCOM 2012. Progent can assist your company to design a topology for System Center 2012 Operations Manager servers that delivers the performance and availability needed to watch over your IT resources effectively, whether your datacenters are on-premises, in the cloud, or a hybrid environment. Progent can also assist you to import and customize System Center 2012 Operations Manager management packs according to best practices for tracking network infrastructure as well as Microsoft and third-party applications and services. In addition, Progent can provide responsive online or on-premises technical support to assist you to fix critical issues detected by SCOM 2012.

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    Progent's Wi-Fi consultants can assist your business to configure Cisco Wi-Fi controller appliances to manage and monitor wireless LANs of all sizes. Progent can help you to administer and troubleshoot your current Cisco-based Wi-Fi environment or carry out an efficient migration to Cisco's modern Wi-Fi controller technology.

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    Progent's Microsoft Certified engineers offer expert consulting for major deployments of Microsoft Exchange 2007. Progent's consultants can show you how to prepare for multi-site Exchange Server 2007 installations or upgrades and can supply onsite technicians to help enterprises with installations of Microsoft Exchange in the or any region served by Progent's consultants.

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    Progent's UNIX family consulting services offer small companies and developers help with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent offers your organization access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad range of experience offers you a convenient one-stop consulting firm to show you how to create and maintain a protected and robust cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX and SGI/Irix or major Linux platforms including RedHat Linux, SuSE, Debian-GNU and Slackware.

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    Progent's Apple Mac consultants can promote the creative facets of Macintosh environments by offering consulting services and training in imaging, sound, and video. Progent's consultants offer help in a variety of Mac programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with special projects such as capturing or digitizing audio or video or configuring an audio/video post production studio.

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