Harrisburg At Home Workforce Solutions Consulting
Help Desk Augmentation and Outsourcing Consulting and Support Services
Enlarging your telecommuter workforce may have a major effect on IT architecture, cybersecurity, and corporate workflows. Progent has 20 years of experience helping SMBs to plan, configure, administer, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Harrisburg company to select the appropriate tools and follow best practices in building and operating a safe virtual office solution for telecommuters that facilitates collaboration and returns maximum value. Progent can provide services ranging from on demand expertise for helping you past challenging IT roadblocks to full project management to help you carry out mission-critical initiatives.
Progent's consultants can help Harrisburg, Pennsylvania businesses to with any facet of creating a high-performing work-at-home ecosystem by providing infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk services, cybersecurity, data protection solutions, and unified management.
Help Desk Call Center Services for At-Home Workers
A fast, organization-wide switchover to a telecommuter workforce, which might be activated by a pandemic or as a component of a disaster recovery preparedness plan, can overstretch even the most efficient in-house Support Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or supplement their Call Desk with Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Call Center support services leverage Progent's extensive team of remote IT support experts along with world-class trouble ticketing and follow-up software to provide an affordable, modern Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 PC support from initial service requests to ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to check or revise their current tickets, enter details, and upload screenshots or relevant files. Desktop support services are provided at a significant discount off Progent's ordinary Level 1 desktop service charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support experts to deal with advanced problems. For more information, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Call Desk Augmentation Service allows your company to supplement your existing Call Center staff by sharing delivery of Help Desk Call Center support seamlessly between your regular support personnel and Progent's nationwide roster of PC support engineers and subject matter experts. Progent's shared Call Center service is based on a co-sourcing support model utilizing the leading professional services automation (PSA) platform for managing help requests and trouble tickets, establishing ownership, monitoring progress, and producing management reports. For information about how Progent's Call Desk Supplementation Services can help your company to provide world-class desktop support to your teleworkers, see Progent's Help Desk Call Center supplementation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining a productive work-from-home solution for your Harrisburg, Pennsylvania organization, call
An index of content::
Google GCP hybrid cloud integration Consultancy
Google Cloud GKE Consult
Progent can provide affordable remote and onsite consulting to assist businesses to migrate any portion of their critical IT infrastructure to Google Cloud Platform (GCP). This can save time and equipment costs and allow access to Google's state-of-the-art AI and machine learning technology. Progent can assist your IT team with every phase of Google Cloud Platform migration and troubleshooting including needs analysis, preparedness assessment, system design and review, testing, configuration, centralized administration, performance tuning, licensing management, disaster recovery mechanisms, and security.
Immediate Microsoft SQL Server 2014 Troubleshooting
Microsoft Expert SQL Server 2014 Azure Backup Online Consulting
SQL Server 2014 includes significant enhancements in key areas such as performance, uptime, security, and cloud integration. SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory technology that works transparently across all types of applications including Online Transaction Processing (OLTP), data warehousing (DWH), and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective remote and on-premises consulting services such as planning, deployment, administration, troubleshooting, and software development expertise to help organizations of all sizes to realize fast return from their SQL Server 2014 investment.
Dynamics GP SSAS Engineers
Dynamics GP Enterprise Reporting Consulting Services
Dynamics GP/Great Plains software offers analysis and reporting features that let you monitor all operations, revenues and expenses, and market trends with integrated drill-down, inquiry, and reporting capabilities. Progent's Microsoft Dynamics GP reporting consulting services can enable you to create reports that let you analyze your business more thoroughly, converting raw data into useful management information. Progent can improve your reporting and business analysis by offering Crystal Reports consulting, FRx help, and Microsoft Excel assistance. In addition to delivering reporting help, Progent can provide Microsoft .NET consulting, Microsoft SQL Server help, and application design with VBasic, XML and other development environments in order to deliver custom line-of-business application development and eCommerce solutions that integrate seamlessly with Dynamics GP.
Microsoft Office SharePoint Server 2003 Help and Support
Award Winning Specialist SharePoint
Progent’s Microsoft-certified consultants can provide businesses of all sizes consulting, technical support, and development services for Microsoft SharePoint Server and SharePoint Online. SharePoint is an enterprise solution that utilizes web-based technology for intelligently coordinating people, groups and data. Microsoft SharePoint offers a common location for your employees or customers to connect to, manage, share and interact with useful data, documents, and applications and to communicate with other people. Microsoft SharePoint allows faster and better decisions, more effective access across teams and more streamlined business processes. Windows SharePoint Services connect employees, customers, workgroups and projects with the data they’ve developed in a manner that makes data easy to find, download and apply. Progent's certified SharePoint experts can help your organization to maintain your existing SharePoint ecosystem or upgrade to the current version of SharePoint.
Midsized Company Computer Companies
CCIE Expert Certified Technical Consulting Midsize Company
Progent offers IT services for medium size businesses who have 100 to 250 network users. The medium size business or office has traditionally been an overlooked segment of the market for network consulting expertise. The cost structures and service delivery practices of large outside support organizations make them too costly for the typical small company or small medium business (SMB), which commonly relies on a minimal information technology budget with which to support an information network whose complexity and sophistication are often comparable to the information systems of much bigger enterprises. Progent's service delivery model, which takes full advantage of online service, virtual office infrastructure and 24x7 server monitoring, dramatically reduces the IT support costs of an SMB while providing the mid-size company with big-company support from professional, world-class experts with background in a broad array of small business network solutions. If your mid-sized company or small business is looking for the quality of network support appropriate for a medium size organization without paying enterprise prices, call Progent.
Email Bayesian Analysis Specialists
Professional ProSight Spam Filtering Services
Progent's ProSight Email Guard uses the services and infrastructure of top information security vendors to provide web-based management and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further level of inspection for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your security perimeter.
Exchange 2003 Server Upgrade Help
Exchange Server 2003 Computer Engineer
Progent's Microsoft Premier engineers can provide world-class consulting for corporate-wide implementations of Microsoft Exchange Server. Progent's experts can show you how to prepare for multi-site Exchange rollouts or upgrades and can supply onsite personnel to help large companies with deployments of Exchange Server in the or any area covered by Progent's consultants.
Power BI Connectors Integration Companies
Reports Power BI Security
Progent's Power BI experts can assist you to plan, deploy, maintain, enhance or debug your Power BI business analytics solution. Progent can also assist you to prepare your target data for Power BI visualizations. Progent can show you how to implement and manage a local, cloud based, or hybrid architecture for Power BI.
On-site Support Service Database
Service Database On-site Support
Progent uses a sophisticated support reporting system that stores and formats detailed documentation for all billed support activities. Unlike many independent consultants or small service firms who offer scant documentation or details of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports sent by each staff member to each client. The practice of detailing and archiving support records allows more efficient support and avoids a slew of typical problems such as when a service client is virtually held captive to a consultant who won’t release the keys to the kingdom.
Online Support Services Exchange Server 2016 Migration Planning
Microsoft Exchange 2016 Upgrade Planning Professionals
Progent can assist your business in all facets of your migration to Exchange Server 2016 including designing HA system topology for an on-premises, cloud-based or hybrid deployment; CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2; migrating mailboxes; Hyper-V virtualization strategy; determining storage requirements for your VMs, mailbox databases and logs; setting up hardware load balancing for high-availability CAS services; designing, setting up and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating the firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Office 365; and setting up Outlook on the web (formerly Outlook Web App).
Exchange 2013 Security Online Help
Exchange 2013 Integration Remote Consulting
Microsoft Exchange Server 2013 incorporates major improvements to the capabilities of Microsoft Exchange 2010 and delivers important new features plus a revamped structure. These enhancements affect vital facets of IT like ease of administration, high availability (HA), compliance, cost of ownership, collaboration, scalability, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting experts can help you evaluate the potential business benefits of migrating to Microsoft Exchange Server 2013, create a cost-effective validation and rollout strategy, and train your IT team to maintain your Microsoft Exchange Server 2013 solution. Progent can also provide ongoing remote support and management services for Microsoft Exchange 2013.
Technical Support Services Forefront TMG
Threat Management Gateway Online Troubleshooting
Forefront TMG 2010 builds on the powerful security capabilities of Microsoft Internet Security and Acceleration Server and offers a centrally managed Internet gateway that delivers a one-server platform for an array of security features including an multi-layer firewall, URL filtering, malware inspection, intrusion protection, application proxy, Virtual Private Network control, and HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway includes comprehensive web security reporting features, permits custom reports generated by Microsoft SQL Server, integrates with Active Directory to simplify authentication and policy enforcement, and can be operated as a virtual machine to lower expenses and enhance recoverability. Progent's Microsoft consultants can help you to plan and execute test and production deployments; integrate Forefront TMG 2010 with Windows Server 2008, Active Directory, SQL Server, Microsoft Exchange Server, and SharePoint 2010; install Forefront Threat Management Gateway 2010 to operate on a virtual server with Windows Hyper-V; and provide continuing support and repair services. Progent can also assist your organization to migrate economically to Forefront TMG 2010 from ISA Server 2006 or ISA Server 2004.
Support Services ASA with Firepower
Largest Online Technical Support Firepower Services
Cisco's Firepower Next Generation Firewalls (NGFWs) provide a major performance improvement compared to Cisco's popular ASA 5500-X security appliances and offer centralized management and automation of advanced cybersecurity capabilities such as application visibility and control, next-generation intrusion protection with risk prioritization, advanced malware protection, URL filtering, and sandboxing. Progent's Cisco CCIE firewall experts can assist your organization to design and execute a smooth migration to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower firewalls with Cisco's security services to create and centrally manage network environments that span branch offices, data centers, and cloud resources.
Cisco Firepower URL Filtering Network Engineer
Cisco ASA 5500-X with Firepower Remote Support Services
Cisco's Firepower Next Generation Firewalls (NGFWs) provide a major performance improvement over Cisco's previous-generation ASA 5500-X security appliances and offer centralized management and automation of modern security capabilities like application visibility and control (AVC), next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection (AMP), URL filtering, and sandboxing. Progent's Cisco CCIE firewall experts can assist your organization to design and execute a smooth migration to Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and show you how to enhance Firepower appliances with Cisco's security services to build and centrally manage network environments that span branch offices, data centers, and cloud resources.
SharePoint Remote Support
Microsoft Certified Partner SharePoint Portal Server 2003 Online Troubleshooting
Progent's Microsoft-certified consultants can show you how to evaluate the business case for implementing Microsoft SharePoint Server 2007, advise you on the most appropriate edition of SharePoint Portal Server for your circumstances, offer setup and deployment expertise, help you to install Microsoft SQL Server as a back-end DBM, optimize your network integrity, integrate your standard and custom application software to operate with Microsoft SharePoint 2007, design a company-wide security strategy that incorporates portal technology, and provide troubleshooting and Help Desk support.
Microsoft Exchange 2003 Upgrade Remote Troubleshooting
Exchange 2003 Server Upgrade Help
Progent's Microsoft certified support team can show you how to design and implement a smooth in-place Microsoft Exchange 2003 upgrade plan that avoids network disruption, simplifies long-term service requirements, and makes your Microsoft Exchange 2003 Server easy to manage. For complicated multiple server or multi-site upgrades, Progent offers the experience to finish your move rapidly and economically. Progent's Exchange Server 2003 support, repair, and consulting offerings include assistance with the integration of third-party enhancements of Exchange 2003 Server that are best aligned to your business needs.
ProSight Server and Desktop RMM Network Consultants
Automated Desktop Monitoring Specialist
ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your IT system running at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so any potential issues can be addressed before they have a chance to disrupt productivity.
Engineers Azure hybrid cloud integration
Consultant Services Azure and SCDPM integration
Progent can assist small businesses to move any part of their network infrastructure to the Microsoft Azure cloud. This can simplify IT management and lower hardware expense. Azure includes a wealth of public cloud services and Progent can help you to evaluate the advantages and restrictions of different cloud networking models you can use with Azure. Progent can help you administer cloud-based or hybrid cloud and local apps and network infrastructure and make sure you sidestep the typical errors small companies make when migrating to a public cloud. Progent can assist you to set up cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, manage user identity with Azure Active Directory, and automate backup-and-recovery mechanisms with Azure Backup. Progent can also help you to prepare perimeter firewalls and VPN tunnels and also to manage iPhones and iPads and Google Android handhelds.
Dynamics GP Customization Professional
Dynamics GP Report Writer Professional
Dynamics GP accounting includes analysis and reporting features that let you track all operations, revenues and expenses, and sales trends with built-in drill-down, inquiry, and reporting capabilities. Progent's Microsoft Dynamics GP reporting consulting expertise can enable you to create reports that allow you to analyze your business more thoroughly, converting raw data into valuable business information. Progent can improve your reporting and analytics by offering Crystal Reports consulting, FRx help, and Microsoft Excel assistance. In addition to offering reporting consulting, Progent can supply Microsoft .NET consulting, Microsoft SQL Server expertise, and application design with VBasic, XML and other development environments in order to deliver custom line-of-business software development and eCommerce applications that work seamlessly with Microsoft Dynamics GP/Great Plains.
Emergency Technology Consulting Windows Server 2012 Cluster Management
Windows 2012 R2 Cluster Shared Volumes Support and Help
Progent's certified failover clustering consultants can assist you to assess the advantages of adopting Windows Server 2012 failover clustering technology to create a powerful fault-tolerant/disaster recovery strategy, assist your organization to design and install a Windows Server 2012 system, deliver online and on-premises consulting expertise and engineering support for clusters that include physical servers or virtual machines, and show you how to automate the administration of failover clusters.
Postini Consultants
Antivirus Technology
E-Mail Guard by Postini provides constantly updated spam and virus filtering, content filtering, and protection from email-based directory harvesting and DSA attacks. Progent is a Postini aggregator and support specialist. If your business is too small to qualify for a standard Postini license, you can still have the use of Postini’s Perimeter Manager technology through Progent’s E-Mail Guard spam filtering and anti-virus aggregation offering. Progent’s expert e-mail protection consultants can show you how to develop an email safety strategy that features anti-spam and anti-virus services and policies.
24/7/365 Juniper Junos os Information Technology Consulting
Juniper Junos Network and Security Manager Audit
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Cisco VoIP Phones and Contact Center Network Consultants
7900 Series IP Phone Online Support
Progent's Cisco IP phone and video IP phone experts can help your business to configure, maintain, and debug Cisco VoIP phones, video IP phones and wireless IP phones. Progent offers support for all versions of Cisco's IP phones from discontinued VoIP devices to the latest media phones. Progent's consultants can also assist you to integrate your VoIP phones and video IP phones with Cisco Unified CM, originally branded CallManager, or with Cisco Unified Communications Manager Express to build a an advanced IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to install Unified CM applications like Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail management, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact center. Progent can provide expertise with any facet of Cisco VoIP Phone integration including designing dial plans, configuring SIP trunking, deploying Cisco ISR routers with CUBE internetworking support, and designing UCS server failover and Cisco Survivable Remote Site Telephony systems for high availability.
PC Desktop Administration
Microsoft Mac and Linux Desktop Help Center
Progent can provide a wide array of economical remote and on-premises support services to assist you to install, administer, and troubleshoot desktops and handhelds powered by Windows, macOS/OS X, Apple iOS, Android, or Linux.
Windows Server 2019 and SCOM Online Consulting
Windows Server 2019 USB Drive Witness Consultant Services
Progent's certified Windows Server 2019 consultants can assist your company to design and implement an efficient migration to Windows Server 2019 using existing deployment architecture or a new cloud-hosted or hybrid deployment model. Windows Server 2019 delivers major enhancements in scale, performance, ease of management, Hyper-V virtualization, cybersecurity, hybrid local/cloud integration, resilience, and Linux support.
Exchange Upgrade Services
Exchange 2003 to Exchange 2010 Upgrade Specialists
Progent offers expert support for every step of your Microsoft Exchange 2010 migration with services that include end-to-end project management, site readiness preparation, project design and documentation, cost estimates of new software licenses and hardware needed, suggested vendor sourcing, pilot verification at client location or at Progent's test facility, setting up temporary coexistence of Exchange 2010 and Exchange Server 2003 or 2007, implementation of the production system, decommissioning the old system, and webinar training for client's IT group and users.
Top Rated Engineers Microsoft Exchange Server 2010 Upgrade
Exchange 2003 to Exchange 2010 Upgrade Technology Professional
Progent's Microsoft-certified consulting experts can help you to assess the benefits of Exchange 2010 for your company and can assist your IT staff to plan and implement a smooth migration to Microsoft Exchange 2010 from Microsoft Exchange Server 2003 or Exchange Server 2007 that will provide fast return on investment by improving your workers' efficiency, lowering the cost of equipment and service, simplifying administration, and consolidating your key communications platforms.
24-7 System Center 2016 and SQL Server Consulting
SCDPM 2016 Professionals
System Center 2016 provides major improvements in the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; unified management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's Microsoft-certified consulting team can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of System Center 2016, extend or optimize your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.
SharePoint Portal Server On-site Technical Support
Top Integration Services SharePoint 2003
Progent’s Microsoft-certified experts offer companies of all sizes consulting, troubleshooting, and development expertise for Microsoft SharePoint and SharePoint Online. SharePoint is an advanced solution that utilizes web technology for intelligently coordinating people, groups and data. Microsoft SharePoint Server provides a central location for your workers or customers to connect to, organize, distribute and interact with useful information, documents, and software and to communicate with other people. SharePoint allows faster and better decisions, more efficient sharing across groups and more economical business practices. Windows SharePoint Services join employees, customers, teams and major tasks with the knowledge they’ve developed in a way that makes data easy to find, retrieve and apply. Progent's SharePoint experts can help your organization to maintain your existing SharePoint solution or migrate to the latest version of SharePoint.
Largest SCOM 2012 Fabric Monitoring Network Consultant
Microsoft Experts Operations Manager Migration Remote Troubleshooting
Progent's Microsoft-certified consulting experts have over a decade of background designing, deploying, optimizing and repairing Microsoft SCOM environments and offer organizations of all sizes expert online or onsite consulting services for System Center 2012 Operations Manager. Progent can assist your company to design an architecture for SCOM 2012 servers that delivers the performance and resilience required to monitor your datacenter efficiently, whether your datacenters are onsite, in the cloud, or a hybrid solution. Progent can also assist you to install and customize System Center 2012 Operations Manager management packs according to best practices for monitoring network fabric and Microsoft and 3rd-party apps and services. Also, Progent can deliver fast remote or on-premises technical support to assist you to remediate critical issues detected by SCOM 2012.
Training Mac Application
Mac Office PowerPoint Instruction
Progent can provide one-on-one training customized for individuals who wish to broaden their understanding of the Apple macOS and OS X operating system, Apple Mac hardware, or Mac office applications including Microsoft Word, Excel, and Outlook for Mac. Progent also offers customized group or individual webinar training for macOS and Mac OS X applications.
Fault Tolerant Inter-Office Connection Remote Technical Support
Remote Troubleshooting Network Load Balance
Progent’s fault tolerant system experts provide non-stop computing support, disaster recovery services, network load balancing, non-stop interoffice connectivity, fault-tolerant Internet connection design, fault-tolerant data center consulting, and other 24x7 operations services to show your organization create a 24x7 environment for mission-critical applications. Progent has the background to develop economical, high-availability systems by utilizing the evolving library of Windows Cluster servers including Microsoft Windows Cluster Server 2003, SQL Server Cluster, and Microsoft Exchange Cluster Server. Progent’s Microsoft and Cisco authorized consultants can help you build a fault tolerant mutli-site network with a fully mirrored Internet connection and efficient network load balancing.
Small Office Information Technology Consulting Group
Small Office Information Technology Outsourcing Firms
For small organizations interested in Progent's network support outsourcing, consulting, or technical support offerings, phone 800-993-9400 or e-mail information@progent.com.
SQL Server 2014 Cluster Shared Volumes Support and Integration
SQL Server Management Studio Specialist
Microsoft SQL Server 2014 incorporates significant enhancements in critical areas including performance, availability, security, and cloud readiness. SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory technology that works seamlessly across all workloads including Online Transaction Processing, enterprise data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective remote and onsite services including system design, configuration, administration, troubleshooting, and software development services to help organizations of any size to realize maximum business value from their SQL Server 2014 investment.
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