Enlarging your telecommuter workforce may have a major effect on IT architecture, cybersecurity, and corporate workflows. Progent has 20 years of experience helping SMBs to plan, configure, administer, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Harrisburg company to select the appropriate tools and follow best practices in building and operating a safe virtual office solution for telecommuters that facilitates collaboration and returns maximum value. Progent can provide services ranging from on demand expertise for helping you past challenging IT roadblocks to full project management to help you carry out mission-critical initiatives.
Progent's consultants can help Harrisburg, Pennsylvania businesses to with any facet of creating a high-performing work-at-home ecosystem by providing infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk services, cybersecurity, data protection solutions, and unified management.
Help Desk Call Center Services for At-Home Workers
A fast, organization-wide switchover to a telecommuter workforce, which might be activated by a pandemic or as a component of a disaster recovery preparedness plan, can overstretch even the most efficient in-house Support Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or supplement their Call Desk with Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Call Center support services leverage Progent's extensive team of remote IT support experts along with world-class trouble ticketing and follow-up software to provide an affordable, modern Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 PC support from initial service requests to ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to check or revise their current tickets, enter details, and upload screenshots or relevant files. Desktop support services are provided at a significant discount off Progent's ordinary Level 1 desktop service charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support experts to deal with advanced problems. For more information, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Call Desk Augmentation Service allows your company to supplement your existing Call Center staff by sharing delivery of Help Desk Call Center support seamlessly between your regular support personnel and Progent's nationwide roster of PC support engineers and subject matter experts. Progent's shared Call Center service is based on a co-sourcing support model utilizing the leading professional services automation (PSA) platform for managing help requests and trouble tickets, establishing ownership, monitoring progress, and producing management reports. For information about how Progent's Call Desk Supplementation Services can help your company to provide world-class desktop support to your teleworkers, see Progent's Help Desk Call Center supplementation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining a productive work-from-home solution for your Harrisburg, Pennsylvania organization, call 1-800-993-9400 or refer to Contact Progent.