Expanding your at-home workforce may have a significant effect on network architecture, security/compliance, and company culture. Progent has two decades of experience helping small and mid-size businesses to design, deploy, manage, optimize, and debug IT networks that incorporate work-from-home employees. Progent can assist your Harrisburg company to select the right tools and adhere to leading practices in building and operating a safe virtual office ecosystem for teleworkers that promotes teamwork and delivers maximum value. Progent can provide support services ranging from on demand guidance for helping you past challenging IT bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent can assist Harrisburg, Pennsylvania companies to succeed with any aspect of building a high-functioning work-from-home environment by providing infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk augmentation, cybersecurity, data protection solutions, and unified management.

Help Desk Support for Telecommuters
A sudden, organization-wide switchover to a teleworker business model, which could be activated by a pandemic or as part of a disaster recovery preparedness plan, can overwhelm even a well-staffed internal Call Desk. Progent's Help Desk services allow businesses of any size to outsource or supplement their Help Desk Call Center by using Progent's online Technical Response Center services.

  • Progent's Standard Support Desk services leverage Progent's extensive network of online technical support experts combined with enterprise-class ticketing and follow-up technology to offer an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 desktop technical support from help requests to ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows from-home workers to monitor or edit the status of their active trouble tickets, enter information, and upload screenshots and relevant files. Support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop support charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT experts to deal with advanced problems. To find out more, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Center Supplemental Service allows you to augment your existing Call Center staff by splitting responsibilities for Call Desk support transparently between your regular IT support staff and Progent's nationwide roster of PC support engineers and subject matter experts. Progent's shared Call Desk service is based on a co-sourcing support solution utilizing the leading professional services automation (PSA) tool for handling service requests and ticketing, establishing responsibility, monitoring progress, and generating management reports. To find out how Progent's Help Desk Call Center Supplementation Services can help your company to deliver world-class desktop support to your at-home workforce, refer to Progent's Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing a productive telecommuter environment for your Harrisburg, Pennsylvania company, phone 1-800-993-9400 or go to Contact Progent.