Expanding your telecommuter workforce may have a significant impact on network infrastructure, security, and corporate culture. Progent has 20 years of background assisting SMBs to plan, deploy, administer, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Hartford company to select the right technologies and follow best practices in creating and maintaining a secure virtual office solution for teleworkers that facilitates collaboration and delivers top business value. Progent can provide support services that go from as-needed expertise for helping you past challenging IT roadblocks to comprehensive project management to help you successfully complete business-critical tasks.

Progent's consultants can help Hartford, Connecticut companies to succeed with any facet of creating a high-performing work-at-home environment by delivering infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk outsourcing, endpoint security, backup/restore solutions, and centralized management.

VoIP Integration for Teleworkers
Expanding the business PBX system to accommodate remote users is vital to maintaining an effective at-home workforce. A variety of cloud-based VoIP products are used by small and mid-size businesses to server telecommuters. Many larger organizations depend on Cisco's modern or legacy products for VoIP management. Progent can assist organizations of any size to plan or maintain a telecommuter VoIP environment that provides the versatility, transparency and security required for at-home workers. Progent's Cisco-certified CCIE Voice experts offer high-level support to assist organizations tune their current Cisco VoIP environments to handle an expanding at-home workforce.

  • Cisco Unified Communications Manager (CUCM) extends advanced telephony capabilities to devices like IP phones, media processing platforms, Voice over IP gateways, and multimedia apps used across the network. CUCM manages other mixed media services like messaging, voice/video conferencing, and team collaboration networks. For more information about Progent's CUCM support, refer to Cisco Unified CM consulting services.
  • CallManager is Cisco's earlier call-processing agent and has been superseded by CUCM. Progent can help you to maintain your existing CallManager deployment or upgrade efficiently to Cisco's modern IP telephony solutions. To learn about Progent's support services for CallManager and Cisco's other early VoIP products, visit CallManager consulting services.
  • Cisco IP Gateways provide connectivity with PSTN networks and with users operating outside the corporate firewall like at-home workers. Progent offers expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 product lines as well as for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
  • Additional VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to enhance your WAN architecture to support these VoIP solutions and provide on-demand integration and debugging services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining an efficient work-from-home solution for your Hartford, Connecticut company, phone 1-800-993-9400 or refer to Contact Progent.



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