Expanding your telecommuter workforce can have a significant effect on IT infrastructure, security/compliance, and corporate workflows. Progent has 20 years of experience helping businesses of all sizes to design, deploy, administer, optimize, and debug IT networks that support a remote workforce. Progent can help your Hartford company to select the appropriate tools and follow best practices in creating and maintaining a secure virtual ecosystem for teleworkers that promotes teamwork and returns top value. Progent can provide support services that go from as-needed guidance for helping you over occasional technical bottlenecks to full project management to help you successfully complete mission-critical tasks.

Progent can help Hartford, Connecticut businesses to succeed with any aspect of creating a high-performing work-from-home ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk outsourcing, security monitoring, data protection solutions, and unified management.

IP Voice Solutions for Telecommuters
Expanding the business PBX system to accommodate teleworkers is vital to maintaining a productive work-at-home solution. A variety of cloud-centric IP voice platforms are used by SMBs to server telecommuters. Many larger organizations rely on Cisco's modern or legacy platforms for VoIP solutions. Progent can help businesses of all sizes to plan or maintain a remote IP voice service that delivers the versatility, convenience and security needed for teleworkers. Progent's Cisco-certified CCIE IP Voice consultants can provide advanced support to help organizations tune their existing Cisco IP voice systems to support an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers enterprise telephony capabilities to devices such as VoIP phones, media processing platforms, Voice over IP gateways, and multimedia apps deployed across the network. Unified Communications Manager supports other mixed media services like unified messaging, video conferencing, and team collaboration networks. For details about Progent's Unified Communications Manager support, refer to CUCM expertise.
  • Cisco CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM or CUCM. Progent can assist you to maintain your existing CallManager environment or migrate smoothly to Cisco's modern IP telephony products. For details about Progent's support services for Cisco CallManager and Cisco's other legacy IP voice platforms, visit Cisco CallManager consulting services.
  • Cisco IP Gateways enable integration with PSTN networks and with clients operating outside the corporate firewall like at-home workers. Progent offers expert support for Cisco's legacy IP gateways including the UC520, UC540 and UC560 products as well as for current Cisco SIP gateways. See Cisco SIP gateway integration consulting.
  • Additional VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to expand your wide area network architecture to support these solutions and provide on-demand integration and debugging services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and maintaining an efficient work-from-home environment for your Hartford, Connecticut organization, phone 1-800-993-9400 or refer to Contact Progent.