Expanding your remote workforce can have a significant impact on IT architecture, security, and corporate workflows. Progent has two decades of background helping small and mid-size businesses to plan, deploy, administer, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Cleveland organization to pick the right technologies and follow best practices in building and operating a safe virtual office solution for teleworkers that promotes collaboration and returns maximum value. Progent offers support services ranging from on demand guidance for getting you past occasional technical roadblocks to comprehensive project management to help you carry out mission-critical tasks.
Progent's consultants can assist Cleveland, Ohio organizations to with any facet of creating a high-performing work-at-home environment by providing network infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, cloud integration, Help Desk services, endpoint security, backup/restore solutions, and centralized management.
Help Desk Call Center Support for Teleworkers
An emergency, company-wide switchover to a teleworker business model, which could be the result of a pandemic or as a component of a disaster recovery/business continuity preparedness plan, can overstretch even a well-staffed internal Support Desk. Progent's Call Center services allow organizations to outsource or supplement their Help Desk with Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Support Desk services leverage Progent's extensive team of remote IT support specialists combined with world-class ticketing and tracking software to provide an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 desktop technical support from service requests through ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables at-home employees to monitor or edit their active tickets, add details, and upload screenshots and attachments. Desktop support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop service charges, and Progent offers optional fast hand-off to Level 2 and Level 3 IT experts to resolve advanced problems. For details, refer to Progent's Standard Helpdesk Services for small companies.
- Progent's Call Center Augmentation Service allows your company to expand your current Help Desk Call Center team by splitting delivery of Call Center support seamlessly between your in-house support personnel and Progent's extensive team of PC support engineers and subject matter experts. Progent's shared Help Desk service is based on a co-sourcing support model based on the number one PSA platform for managing help requests and trouble tickets, assigning ownership, tracking progress, and generating management reports. To find out how Progent's Call Center Augmentation Services can enable your company to provide best-in-class IT support to your at-home employees, visit Progent's Call Desk augmentation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining an efficient work-from-home environment for your Cleveland, Ohio organization, phone 1-800-993-9400 or refer to Contact Progent.