Enlarging your at-home workforce may have a major effect on network architecture, security, and company processes. Progent has two decades of experience assisting small and mid-size businesses to plan, deploy, administer, tune, and debug IT environments that support a remote workforce. Progent can help your Cleveland company to pick the appropriate tools and follow leading practices in building and maintaining a secure virtual ecosystem for teleworkers that promotes collaboration and returns maximum business value. Progent can provide support services that go from on demand guidance for getting you past challenging technical bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent can assist Cleveland, Ohio companies to with any facet of creating a high-functioning telecommuting environment by providing network infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk services, data security, backup/restore solutions, and streamlined management.

Help Desk Call Center Services for At-Home Workers
An emergency, enterprise-wide changeover to a telecommuter business model, which could be motivated by an epidemic or as an element of a business continuity preparedness plan, can overwhelm even a well-staffed internal Call Desk. Progent's Help Desk services make it possible for organizations to outsource or augment their Call Center by using Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk Call Center services leverage Progent's extensive network of online technical support experts combined with enterprise-class trouble ticketing and tracking technology to offer an economical, modern Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 PC support from help requests to ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows telecommuters to track or edit their active trouble tickets, add information, and upload screenshots and relevant files. Technical support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop service charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT specialists to resolve complex issues. For details, visit Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Supplemental Service enables you to augment your current Help Desk Call Center team by sharing responsibilities for Call Desk support services transparently between your regular support staff and Progent's extensive roster of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk service is based on a collaborative support model utilizing the leading professional services automation platform for managing service requests and ticketing, assigning responsibility, monitoring progress, and producing reports. To find out how Progent's Call Desk Supplementation Services can help your company to deliver world-class desktop support to your at-home employees, go to Progent's Help Desk supplementation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining an efficient work-from-home environment for your Cleveland, Ohio company, phone 1-800-993-9400 or go to Contact Progent.