Expanding your telecommuter workforce can have a major impact on network infrastructure, cybersecurity, and corporate workflows. Progent has two decades of experience helping SMBs to design, deploy, manage, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Cleveland organization to pick the right tools and follow leading practices in building and maintaining a safe virtual ecosystem for teleworkers that promotes teamwork and delivers top business value. Progent offers services that go from as-needed expertise for getting you over occasional technical roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.
Progent's consultants can help Cleveland, Ohio organizations to with any facet of building a high-functioning telecommuting ecosystem by delivering infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk outsourcing, cybersecurity, backup/restore solutions, and streamlined management.
Help Desk Services for Remote Workers
A sudden, company-wide changeover to a from-home business model, which might be activated by an epidemic or as an element of a disaster recovery plan, can overstretch even the most efficient internal Help Desk. Progent's Help Desk services allow organizations of any size to outsource or augment their Call Desk with Progent's remote Technical Response Center services.
- Progent's Standard Help Desk services utilize Progent's extensive network of remote IT support experts combined with world-class trouble ticketing and tracking technology to provide an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 PC technical support from initial help requests through ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to monitor or update their current tickets, add details, and append screenshots or relevant files. Technical support services are provided at a significant price reduction off Progent's normal Level 1 desktop service rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 support experts to resolve complex issues. For more information, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Call Center Augmentation Service enables your company to augment your existing Help Desk team by sharing delivery of Call Desk services transparently between your in-house IT support organization and Progent's extensive pool of PC support engineers and subject matter specialists. Progent's shared Call Desk service is based on a collective support solution utilizing the leading professional services automation (PSA) platform for managing service requests and trouble tickets, assigning ownership, tracking progress, and producing management reports. To find out how Progent's Support Desk Augmentation Services can help your business to deliver best-in-class desktop support to your at-home employees, refer to Progent's Call Center supplementation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and managing a productive work-from-home solution for your Cleveland, Ohio business, phone 1-800-993-9400 or refer to Contact Progent.