Expanding your remote workforce can have a significant impact on IT architecture, security/compliance, and corporate processes. Progent has 20 years of background assisting SMBs to plan, deploy, manage, optimize, and debug IT environments that support work-from-home employees. Progent can assist your Rockville organization to pick the appropriate technologies and adhere to leading practices in building and operating a safe virtual solution for teleworkers that facilitates collaboration and delivers maximum business value. Progent can provide services ranging from on demand guidance for getting you past occasional IT bottlenecks to full project management to help you carry out mission-critical tasks.

Progent's consultants can help Rockville, Maryland businesses to succeed with any aspect of creating a high-functioning work-from-home ecosystem by delivering network infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk augmentation, data security, data protection solutions, and unified management.

Help Desk Services for Teleworkers
A sudden, organization-wide switchover to a telecommuter business model, which could be activated by a pandemic or as a component of a business continuity preparedness plan, can overstretch even a high-performing in-house Call Center. Progent's Help Desk services allow businesses to outsource or expand their Help Desk with Progent's remote Technical Response Center services.

  • Progent's Standard Call Desk services leverage Progent's extensive network of online IT support experts combined with enterprise-class ticketing and follow-up technology to provide an economical, advanced Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 desktop technical support from initial service requests to ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables from-home workers to track or update their current tickets, add information, and append screenshots or attachments. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop support charges, and Progent offers optional fast hand-off to Level 2 and Level 3 IT specialists to deal with complex issues. For details, go to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Desk Supplemental Service allows you to expand your existing Help Desk team by splitting delivery of Call Center support services seamlessly between your in-house IT support staff and Progent's extensive team of PC support engineers and subject matter experts. Progent's shared Help Desk service is based on a co-sourcing support solution utilizing the number one PSA tool for managing service requests and ticketing, assigning responsibility, monitoring progress, and generating management reports. To find out how Progent's Help Desk Call Center Augmentation Services can help your company to provide best-in-class desktop support to your teleworkers, go to Progent's Help Desk supplementation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and maintaining an efficient work-from-home environment for your Rockville, Maryland company, phone 1-800-993-9400 or go to Contact Progent.



An index of content::

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    Progent offers support expertise for WatchGuard Firewall/VPN security appliances including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can show you how to select, configure, and manage a WatchGuard Firewall/VPN product that aligns with your security requirements and budget. Progent can help you to maintain legacy WatchGuard firewall appliances or upgrade smoothly to current WatchGuard firewalls.

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  • Specialists Nagios for Linux
    Nagios for Linux Engineers

    Nagios and MRTG are useful, Open Source monitoring tools that operate with Linux and can be used to analyze UNIX environments, Microsoft Windows systems, or mixed-platform networks where the Linux OS and Microsoft Windows coexist. The Nagios monitor allows system support engineers to track network services including POP3, HTTP, SSH, and NNTP. Multi Router Traffic Grapher permits you to track the traffic through SNMP-enabled network appliances such as servers, routers, and switches. Progent's system monitoring engineers can help you use both these utilities to tune and repair your computer network.

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  • Setup and Support ISA Server 2006 Top Quality Engineer ISA 2006 Firewall

  • Top Fault-tolerant system Setup and Support
    Fault Tolerant Interoffice Connectivity Integration Support

    Progentís Disaster Recovery/Business Continuity (DR/BC) specialists have in-depth experience helping small and mid-size organizations to minimize system downtime by offering affordable online consulting for disaster recovery/business continuity (DR/BC) planning, fault-tolerant IT design, backup/restore systems, and non-disruptive system maintenance. Progentís business continuity consultants can help your company to plan and validate an efficient business continuity strategy that matches your business needs and IT budget. Progentís disaster recovery specialists can assist you to architect, deploy, and manage resilient technologies such as redundant Internet connectivity, virtualized servers, clustering, load balancing, continual online backup, and geographically dispersed hot backup centers.

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  • Top 802.11x Wi-Fi Site Survey Technology Consulting Services
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    Progentís Wireless Site Survey assists you to plan and implement an 802.11a/b/g/n or 802.11ac (Wi-Fi) wireless network adapted to your facilities, offering you a wireless solution that has the reception, speed, capacity, Quality of Service, data protection, and hand-off ability your business requires. Progent's Wireless Site Survey services are offered either as an affordable remote service or as a more detailed onsite service.

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  • Small Business Network Consulting Experts Small Business Migration Consulting
  • Small Government Cisco Engineer Top Rated School District Cisco Professionals
  • Small Office Technical Support Organization Top Quality Small Office Small Business Outsourcing
  • Solaris Security Company Security Services Sun Solaris
  • Solaris to Windows Migration Consultant Emergency Migration Consulting Solaris to Windows

  • MS SQL Server Development
    Microsoft SQL Server Integration Services

    Microsoft SQL Server 2000 is a complete, Web-enabled database and data analysis solution that enables the rapid creation of cutting-edge high-end applications that can give your company a critical competitive advantage. SQL Server provides core support for XML and the capability to query across the Internet and outside the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 engineers, averaging more than over 10 years of work helping with Microsoft integration, assures you success in planning, installing and managing Microsoft SQL Server solutions that are seamlessly integrated with other applications powered Microsoft's .NET platform.

  • SonicWall NSA 9250 Firewall Audit Security Audits SonicWall Capture ATP
  • Rockville Rockville Teleworkers Help Desk Outsourcing Consulting
  • Specialists Microsoft SBS 2008 24/7/365 MS Windows SBS Remote Support

  • Online Technical Support Server Management
    Virtual Server Technology Professionals

    Server growth wreaks havoc on IT budgets and administrative resources. Server reduction through a virtual infrastructure promises lower total cost of ownership of hardware and faster ROI, more leveraged utilization of physical computers, simplified operations, increased system uptime, and easier management. Typical usage scenarios for virtual machines are resource consolidation, low-cost platforms for mission-critical legacy software running on obsolete operating systems, and affordable quarantine of software development or evaluation systems from production systems.

  • Specialists Ubiquiti UniFi WiFi access point Ubiquiti WiFi Consultants
  • Supplemental Help Desk Computer Consulting Extended Call Center Integration
  • Support Outsourcing Outlook autodiscover Office 365 hybrid solutions for Exchange On-site Support
  • Rockville Teleworkers Help Desk Call Center Outsourcing Consulting and Support Services Rockville-Gaithersburg, Maryland
  • Support and Help Aironet 3700 Access Point Aironet AP Management Support
  • Support and Setup SCCM 2007 Patch Management SCCM 2007 Troubleshooting Online Support Services
  • System Center MOM Consult Microsoft System Center Operations Manager Computer Consultants
  • Top CISSP Certified Cybersecurity Professional Network Consultants CISSP

  • Open Now Managed IT Services Consulting Support Services
    ProSight Managed IT Services Professionals

    Progent's ProSight portfolio of managed IT services are designed to provide organizations who have minimal internal IT administration and support staffs with affordable help from world-class management platforms and technical expertise. Advantages of Progent's ProSight catalog of managed IT services include flat-rate network maintenance costs, smart automation of common administrative processes, continual adoption of new technology, smooth transition from legacy systems to modern solutions, improved fit between computer technology with business goals, access to seasoned network consultants, and allowing management to concentrate on business instead of ever-changing information technology.

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    Emergency Setup and Support Wireless LAN Site Survey

    Progentís Wireless Site Survey helps you to design and install a wireless LAN adapted to your environment, offering you a wireless solution that has the reception, performance, capacity, Quality of Service, security, and hand-off capability your company requires. Progent's Wireless Site Survey services are available either as an economical remote service or as a more comprehensive onsite service.

  • Top PCLinuxOS Linux Engineers Remote Support Services Gentoo Linux
  • Top Ranked Consulting Services Cisco 520 Secure Router Cisco NSS3000 Consultancy
  • 24x7x365 Work at Home Employees Consulting and Support Services in Rockville - Help Desk Call Center Solutions Consulting Experts Rockville-Silver Spring
  • Top Rated CCIE Certified Aironet 802.11ac Access Point Outsourcing Aironet 3700 Access Point Specialists
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  • UNIX Engineers Solaris Onsite Technical Support
  • Work at Home Employees Rockville Consulting and Support Services - Call Desk Augmentation Guidance Rockville, Maryland
  • Ubiquiti WiFi access point Professional WiFi Security Outsourcing

  • wireless VoIP phone and Aironet APs Professional
    wireless IP phone upgrades Online Technical Support

    Cisco's wireless VoIP phones are industrial-grade wireless devices designed for professionals who are mobile within office, warehouse, health-care or other environments where IT management wants portable phones that provide more administrative control, data security and ruggedness than is possible with the Bring-Your-Own-Device style of workplace communications. Integration of Cisco's wireless VoIP phones typically requires that you set up and optimize many key pieces of your Wi-Fi infrastructure including access points, routers and switches, wireless LAN controllers, and network management software. Progent's certified experts offer online and on-premises assistance to help you create and administer a Cisco wireless IP phone solution by delivering integration services that can range from debugging the configuration of an IP phone or AP to offering project management outsourcing or co-sourcing services for modernizing the Wi-Fi architecture of a campus.

  • Ubiquiti switch Professionals Professional Ubiquiti UniFi WiFi
  • VMware SRM Consultants VMware Site Recovery Manager Compliance Consultants
  • Rockville-Gaithersburg, Maryland Work at Home Employees Rockville Consulting Services - Help Desk Call Center Outsourcing Guidance
  • VMware Workspace ONE Endpoint Management Consultancy Services Company Desktop and Mobile Device Management Network Support Company
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  • Virtual Server 2005 Consulting Services Computer Engineer Microsoft Server Consolidation
  • Virtual Support Desk Computer Consulting Extended Help Desk Technology Consulting
  • Windows 2003 Cluster Professionals Configuration Microsoft Windows 2003 Cluster Server
  • Windows 2008 R2 Support and Setup Windows Server 2008 R2 Technology Consulting
  • Rockville Work from Home Employees Call Desk Solutions Consultants Rockville-Montgomery County, Maryland
  • Windows 7 Help Desk Computer Consultants Consultancy Microsoft Windows 7
  • Windows Server 2012R2 Storage Spaces Technology Consulting Services Award Winning Windows Server 2012R2 Server Manager Computer Consultants
  • Windows Server 2012R2 upgrade Consulting Services Immediate Windows Server 2012R2 Server Manager Onsite Technical Support

  • System Center Operations Manager Professionals
    Microsoft Operations Manager Information Technology Consulting

    Progent provides a selection of network service bundles for small companies. These information technology outsourcing and network monitoring solutions are built around the anticipatory problem solving abilities of Microsoft System Center Operations Manager 2007, a state-of-the-art server and system management software platform that monitors the reliability, performance, and safety of your information system and isolates potential troubles before they can disrupt your system. With Progent's economically priced IT service programs, small organizations can select a basic co-sourcing service program based on Microsoft System Center Operations Manager 2007 with server monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing package.

  • Windows SharePoint Services Engineer Award Winning SharePoint Server 2010 Consultant Services
  • Windows Small Business Server Professional Microsoft Windows Essential Business Server Specialist
  • Windows and Solaris Engineer Support and Help UNIX with Windows
  • Windows and Solaris Remote Technical Support Windows and UNIX Specialist
  • Wireless Site Survey Online Consulting Wi-Fi Site Survey Online Help
  • Work at Home Employees Guidance near Rockville - Network Security Solutions Consulting Services Rockville-Silver Spring, Maryland Open Now Rockville Telecommuters Security Solutions Expertise Rockville-Bethesda, Maryland
  • Work at Home Infrastructure Support and Integration Work from Home Network Infrastructure Online Troubleshooting
  • iPhone Engineer Consultants iPad
  • macOS Architecture Remote Troubleshooting Remote Support iPad Connectivity
  • macOS Phone-based Specialists macOS Online Consulting
  • ransomware virus recovery Consultancy Consultant Services Maze ransomware recovery
  • wireless controller Network Consultant Award Winning 5520 wireless controller Information Technology Consulting

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