Expanding your remote workforce can have a significant impact on network architecture, security/compliance, and corporate processes. Progent has 20 years of experience helping businesses of all sizes to design, deploy, manage, tune, and troubleshoot IT networks that support at-home workers. Progent can help your Rockville company to select the right tools and follow best practices in building and maintaining a secure virtual ecosystem for telecommuters that promotes teamwork and returns maximum value. Progent offers services ranging from on demand guidance for helping you past challenging technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.
Progent can help Rockville, Maryland organizations to with any facet of building a high-performing work-from-home environment by providing infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk services, data security, backup/restore solutions, and unified management.
Help Desk Support for At-Home Workers
A sudden, enterprise-wide transition to a from-home business model, which might be the result of an epidemic or as part of a disaster recovery process, can overwhelm even a well-staffed internal Help Desk. Progent's Help Desk services allow organizations of any size to outsource or augment their Help Desk Call Center by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Call Center support services utilize Progent's nationwide network of remote IT support experts along with enterprise-class ticketing and tracking technology to offer an economical, advanced Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 PC technical support from initial help requests to trouble ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows from-home workers to track or edit their active tickets, enter details, and upload screenshots or attachments. Technical support services are provided at a substantial discount off Progent's normal Level 1 technical support rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support specialists to resolve complex issues. For details, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Call Center Supplemental Service allows your company to expand your current Support Desk staff by sharing delivery of Help Desk Call Center support transparently between your in-house IT support staff and Progent's extensive team of desktop support technicians and subject matter experts. Progent's shared Call Desk service is based on a collective support solution utilizing the leading PSA platform for managing service requests and ticketing, assigning responsibility, tracking progress, and generating management reports. To learn how Progent's Call Center Augmentation Services can enable your company to deliver best-in-class IT support to your at-home employees, go to Progent's Support Desk augmentation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining an efficient telecommuter solution for your Rockville, Maryland organization, phone 1-800-993-9400 or go to Contact Progent.