Expanding your remote workforce can have a significant impact on IT architecture, security/compliance, and corporate processes. Progent has 20 years of background assisting SMBs to plan, deploy, manage, optimize, and debug IT environments that support work-from-home employees. Progent can assist your Rockville organization to pick the appropriate technologies and adhere to leading practices in building and operating a safe virtual solution for teleworkers that facilitates collaboration and delivers maximum business value. Progent can provide services ranging from on demand guidance for getting you past occasional IT bottlenecks to full project management to help you carry out mission-critical tasks.
Progent's consultants can help Rockville, Maryland businesses to succeed with any aspect of creating a high-functioning work-from-home ecosystem by delivering network infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk augmentation, data security, data protection solutions, and unified management.
Help Desk Services for Teleworkers
A sudden, organization-wide switchover to a telecommuter business model, which could be activated by a pandemic or as a component of a business continuity preparedness plan, can overstretch even a high-performing in-house Call Center. Progent's Help Desk services allow businesses to outsource or expand their Help Desk with Progent's remote Technical Response Center services.
- Progent's Standard Call Desk services leverage Progent's extensive network of online IT support experts combined with enterprise-class ticketing and follow-up technology to provide an economical, advanced Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 desktop technical support from initial service requests to ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables from-home workers to track or update their current tickets, add information, and append screenshots or attachments. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop support charges, and Progent offers optional fast hand-off to Level 2 and Level 3 IT specialists to deal with complex issues. For details, go to Progent's Standard Helpdesk Services for small businesses.
- Progent's Call Desk Supplemental Service allows you to expand your existing Help Desk team by splitting delivery of Call Center support services seamlessly between your in-house IT support staff and Progent's extensive team of PC support engineers and subject matter experts. Progent's shared Help Desk service is based on a co-sourcing support solution utilizing the number one PSA tool for managing service requests and ticketing, assigning responsibility, monitoring progress, and generating management reports. To find out how Progent's Help Desk Call Center Augmentation Services can help your company to provide best-in-class desktop support to your teleworkers, go to Progent's Help Desk supplementation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about creating and maintaining an efficient work-from-home environment for your Rockville, Maryland company, phone 1-800-993-9400 or go to Contact Progent.