Expanding your remote workforce can have a significant impact on network architecture, security/compliance, and corporate processes. Progent has 20 years of experience helping businesses of all sizes to design, deploy, manage, tune, and troubleshoot IT networks that support at-home workers. Progent can help your Rockville company to select the right tools and follow best practices in building and maintaining a secure virtual ecosystem for telecommuters that promotes teamwork and returns maximum value. Progent offers services ranging from on demand guidance for helping you past challenging technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent can help Rockville, Maryland organizations to with any facet of building a high-performing work-from-home environment by providing infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk services, data security, backup/restore solutions, and unified management.

Help Desk Support for At-Home Workers
A sudden, enterprise-wide transition to a from-home business model, which might be the result of an epidemic or as part of a disaster recovery process, can overwhelm even a well-staffed internal Help Desk. Progent's Help Desk services allow organizations of any size to outsource or augment their Help Desk Call Center by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Center support services utilize Progent's nationwide network of remote IT support experts along with enterprise-class ticketing and tracking technology to offer an economical, advanced Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 PC technical support from initial help requests to trouble ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows from-home workers to track or edit their active tickets, enter details, and upload screenshots or attachments. Technical support services are provided at a substantial discount off Progent's normal Level 1 technical support rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support specialists to resolve complex issues. For details, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Center Supplemental Service allows your company to expand your current Support Desk staff by sharing delivery of Help Desk Call Center support transparently between your in-house IT support staff and Progent's extensive team of desktop support technicians and subject matter experts. Progent's shared Call Desk service is based on a collective support solution utilizing the leading PSA platform for managing service requests and ticketing, assigning responsibility, tracking progress, and generating management reports. To learn how Progent's Call Center Augmentation Services can enable your company to deliver best-in-class IT support to your at-home employees, go to Progent's Support Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining an efficient telecommuter solution for your Rockville, Maryland organization, phone 1-800-993-9400 or go to Contact Progent.



An index of content::


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    Microsoft Mac Office allows Mac users to receive the benefits of the world's most popular business applications. Progent's Apple-certified Mac consultants can help you configure Microsoft Office for Macintosh on a multi-vendor network combining Apple OS X and Windows-powered platforms so that Macintosh users can take advantage of the latest capabilities of Microsoft Word, Excel, PowerPoint and Entourage in order to share information and network resources with co-workers who run Microsoft Windows. Progent's engineers have expertise with both Mac and Windows platforms and can support networks that combine Mac with Microsoft Windows computers with complete resource sharing, or networks which carefully restrict collaboration between Mac and Windows systems.

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    Progent's Cisco-certified CCIE network infrastructure consultants can help your business to set up, manage, update and troubleshoot Cisco products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall support, Meraki and Aironet Wi-Fi access point support, Cisco VoIP phone support, and CUCM/CallManager software consulting.

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    Progent's Microsoft-certified professionals can assist you you to evaluate the advantages of Windows Server 2008 for your business, create test systems and rollout strategies, integrate Windows Server 2008 with your IT environment and workload, educate your IT personnel how to use enhanced administration tools, and provide ongoing consulting and technical support via affordable alternatives such as Help Desk Call Center support and online technical assistance.

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    For large businesses, Progent can supplement in-house IT groups by offering world-class background in supporting critical Microsoft and Cisco technologies. Progent's certified experts offer Enterprise Active Directory help, Exchange Server 2010 support, SharePoint experience, and Microsoft SQL Server help. For the national or global enterprise with branch offices, Progent can perform as a seamless nearby extension of enterprise network management. Progentís enterprise support services include corporate-wide security, remote branch office support, network design, Sarbanes Oxley compliance, project management, and top-level service for multi-site network environments based on Enterprise Windows. Progent can offer on-site consultants and technicians to assist with a site move or office move, or a system architect to help with setting up or using an Internet Data Center or Hosting Facility.

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    Progent's Microsoft-certified professionals have more than 10 years of experience providing unified communications solutions for companies that range from small businesses to global enterprises. Progent offers affordable consulting for all editions of Microsoft Exchange Server to enhance email and virus protection, design fault tolerant email systems, and facilitate off-site and mobile email connectivity. Progentís Exchange support services can help you in designing and implementing a migration from an outdated SMPT server or older Microsoft Email package such as Microsoft Exchange 2003 to Microsoft Exchange Server 2016. Progent also provides integration help for Windows 8, Windows 7, and Windows XP clients running Outlook and can help you configure Outlook Web App (OWA) for popular web browsers. For e-mail virus protection, spam blocking and data data leak prevention, Progent offers Email Guard managed services.

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    Progent's SonicWall firewall experts can show you how to deploy, manage, and update SonicWall firewall devices including the newer SonicWall TZ and NSa families of appliances and the legacy SonicWall PRO 1260 Secure Switch devices. Progent's CISSP and CISA-certified network security experts can help you incorporate SonicWall security gateways into a complete network protection solution and design protection into your business processes.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security vendors to provide centralized management and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a further layer of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, DLP, and encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall.

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    Progent's webinars offer small companies the cost savings, simplicity, and flexibility of online learning plus the effective pedagogic techniques of experienced teachers who use the latest collaboration software to emulate live, interactive classrooms. Progent can provide webinar education for popular desktop applications including components of Microsoft Office such as Microsoft Excel, Word, PowerPoint, and Visio: MS Dynamics business accounting and management software such as Microsoft Dynamics GP; as well as additional leading desktop applications such as Photoshop, Acrobat Writer, and Crystal Reports.


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