Expanding your telecommuter workforce may have a significant impact on network architecture, cybersecurity, and company processes. Progent has 20 years of background assisting SMBs to plan, configure, administer, tune, and debug IT networks that support work-from-home employees. Progent can assist your Alexandria organization to select the right tools and follow best practices in building and maintaining a safe virtual office solution for telecommuters that promotes teamwork and delivers maximum value. Progent offers services that go from on demand guidance for getting you over occasional technical roadblocks to full project management or co-management to help you successfully complete business-critical initiatives.

Progent can help Alexandria, Virginia businesses to succeed with any aspect of creating a high-performing work-at-home ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk outsourcing, cybersecurity, data protection solutions, and streamlined management.

Network Infrastructure for an At-Home Workforce
Integrating the physical and software infrastructure required for an at-home workforce can be particularly complex if you have to accommodate a combination of personal hardware like PCs and notebooks, routers, and Wi-Fi APs from an assortment of manufacturers and with a mix of operating systems and firmware releases. Progent's experience providing remote help for both outdated and current IT products in remote office solutions enables you to make cost-effective use of your existing infrastructure and offers ready access to expertise for making necessary updates. Support services offered by Progent to help you to create a productive telecommuting ecosystem include:

  • Virtual Private Network connectivity allows you to establish a secure connection for authorized at-home workers to use IT assets located at your company datacenter or in a public cloud. Progent can help you to deploy and manage VPN access between your at-home workforce and your various network resources by providing online VPN configuration support. For organizations with Cisco's ASA firewalls, Progent's Cisco-certified ASA consultants can help your remote workers to set up Cisco's popular AnyConnect client software to provide secure VPN tunneling for a wide selection of endpoint devices including Windows, macOS, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) products enable a teleworker to see and use a data center PC's desktop. This gives network managers substantial control over the computing environment of telecommuters and offers remote users a consistent and more productive experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers connect home computer networks to the Internet and typically support VPN tunnels, home Wi-Fi connectivity, and firewalls. Progent can provide top-tier remote consulting for configuring home routers from a range of manufacturers. See router integration support from Cisco-certified consultants.
  • Home Wireless networks, often supporting families and visitors, are frequently used by telecommuters to access their Internet router for work. This can cause performance and cybersecurity problems. Progent can help businesses to resolve these issues by providing expertise that include Cisco Aironet integration consulting, Cisco Meraki wireless installation expertise, and Ubiquiti wireless access point integration assistance.
  • Internet connectivity methods affect the speed and availability of connections between telecommuters and the company data center. Business-critical applications might require backup Internet connections in case the primary connection fails. Progent offers guidance for picking service providers, picking appropriate bandwidth and data volume packages, and configuring redundant Internet access. See Internet access solutions.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing a productive telecommuter solution for your Alexandria, Virginia organization, call 1-800-993-9400 or refer to Contact Progent.



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    Progent offers expertise for security evaluation software including LANguard from GFI for performing a set of automatic network testing scans to identify possible security gaps. Progent has broad knowledge of network auditing tools and can help you to make sense of testing reports and react appropriately. Progent can show you how to design protection into your business operations, configure auditing tools, define and implement a protected system environment, and recommend procedures to optimize the safety of your network. Progent's security engineers are available to show you how to set up a firewall, design secure remote access to email and data, and integrate VPN. Progent's accredited security consultants can also test the protection of web-based software and can conduct extensive information security tests of enterprise-wide security to validate your organization's compliance with key industry security standards including FISMA, NIST, and ISO 17799.

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    Progent's UNIX platform support services provide small companies and developers help with managing and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered networks. Progent can give your organization access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad range of expertise offers you a convenient one-stop source to show you how to build and maintain a secure and reliable mixed-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with major versions of UNIX including Apple macOS and OS X, Sun Solaris, AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Debian-GNU and Slackware.

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    Network monitoring typically involves observing a networkís resource utilization in order to identify throughput bottlenecks or fix hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free monitoring tools that work under Linux or UNIX and can be deployed to observe mixed-platform networks where Linux and Windows operate together. Progent's network integration engineers can show you how to take advantage of both these programs to tune and repair your network. Progent's UNIX support professionals offer small companies and developers help with managing and servicing UNIX and Linux systems that coexist with Microsoft-based products.

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    Progent's certified Windows Server 2019 consultants can assist your company to plan and implement a cost-effective migration to Windows Server 2019 using existing deployment architecture or a new cloud-based or hybrid model. Windows Server 2019 offers significant improvements in capacity, speed, manageability, virtualization, security and compliance, hybrid on-prem plus cloud integration, resilience, and container support.

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    Progent provides Microsoft Windows Cluster Server consulting to help your organization implement high availability clustered servers that can provide 24x7 uptime. Clustered Windows servers for high-availability networks include Microsoft Windows Cluster Server, Microsoft SQL Cluster Server, and Exchange Cluster Server. By showing you how too plan fault-tolerant server clustering environments based on Microsoft Windows Server 2003 Cluster, Progentís Premier Windows consultants make sure that your high availability server clusters are set up to maximize the competitive value of your computer network.

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    Progent's SonicWall firewall experts can help you configure, manage, and update SonicWall firewall products including the newer SonicWall TZ, NSa and NSsp Series of firewalls and the legacy SonicWall PRO 2040 products. Progent's CISSP and CISA-certified network security experts can help you incorporate SonicWall firewalls into a complete security plan and build security into your business operations.

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    System Center 2016 delivers important improvements for managing hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; seamless integration of multi-OS networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's Microsoft-certified consulting staff can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a previous version of System Center, or debug your System Center solution.

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