Enlarging your remote workforce may have a significant effect on IT architecture, security/compliance, and company workflows. Progent has two decades of experience helping businesses of all sizes to design, configure, administer, tune, and debug IT networks that incorporate a remote workforce. Progent can help your Las Vegas company to select the appropriate technologies and adhere to best practices in building and operating a safe virtual office solution for teleworkers that promotes teamwork and delivers top value. Progent can provide support services ranging from as-needed guidance for getting you over challenging IT bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.
Progent's consultants can assist Las Vegas, Nevada companies to with any aspect of creating a high-performing work-at-home ecosystem by providing network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud integration, Help Desk services, security and compliance, backup/restore solutions, and centralized management.
Help Desk Call Center Services for At-Home Workers
A rapid, organization-wide transition to a telecommuter business model, which could be the result of an epidemic or as a component of a disaster recovery/business continuity preparedness plan, can overstretch even a high-performing in-house Call Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or augment their Help Desk Call Center with Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Support Desk services leverage Progent's nationwide network of online IT support experts along with enterprise-class trouble ticketing and tracking technology to provide an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 PC support from help requests to trouble ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows at-home employees to check or update the status of their current trouble tickets, add information, and upload screen captures or relevant files. Desktop support services are delivered at a substantial discount off Progent's ordinary Level 1 technical support rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support experts to resolve advanced problems. For details, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Call Desk Augmentation Service allows you to expand your current Call Desk organization by sharing responsibilities for Help Desk services transparently between your regular support organization and Progent's nationwide pool of desktop support engineers and subject matter experts. Progent's shared Help Desk Call Center service is based on a collaborative support solution based on the number one professional services automation (PSA) platform for managing service requests and trouble tickets, assigning responsibility, tracking progress, and generating management reports. To learn how Progent's Call Center Augmentation Services can enable your company to deliver best-in-class desktop support to your at-home workforce, see Progent's Call Center augmentation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining an efficient telecommuter solution for your Las Vegas, Nevada organization, phone 1-800-993-9400 or visit Contact Progent.