Enlarging your at-home workforce may have a major impact on network architecture, cybersecurity, and company workflows. Progent has two decades of background assisting small and mid-size businesses to plan, deploy, manage, optimize, and debug IT environments that incorporate at-home workers. Progent can help your Las Vegas company to select the appropriate tools and adhere to best practices in creating and operating a safe virtual office solution for teleworkers that facilitates teamwork and delivers maximum value. Progent offers support services ranging from on demand guidance for getting you over challenging IT bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can help Las Vegas, Nevada organizations to with any facet of creating a high-functioning work-from-home environment by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud integration, Help Desk augmentation, security monitoring, data protection solutions, and streamlined management.

Help Desk Call Center Support for Teleworkers
An emergency, enterprise-wide changeover to a from-home workforce, which might be the result of an epidemic or as part of a disaster recovery plan, can overwhelm even a high-performing in-house Call Desk. Progent's Call Center services allow organizations to outsource or expand their Support Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk services leverage Progent's nationwide team of remote IT support specialists combined with enterprise-class ticketing and follow-up software to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 desktop technical support from help requests through ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables teleworkers to check or edit their current tickets, enter details, and upload screenshots and relevant files. Desktop support services are delivered at a significant discount off Progent's ordinary Level 1 technical support rates, and Progent offers the option of fast escalation to Level 2 and Level 3 support experts to deal with complex issues. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Desk Augmentation Service allows your company to augment your existing Help Desk staff by splitting responsibilities for Help Desk Call Center support services seamlessly between your in-house support personnel and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's co-managed Call Desk service uses a collective support model based on the number one PSA tool for managing help requests and trouble tickets, assigning responsibility, monitoring progress, and producing management reports. To learn how Progent's Call Center Augmentation Services can enable your business to provide best-in-class desktop support to your from-home workers, refer to Progent's Support Desk supplementation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Las Vegas, Nevada company, call 1-800-993-9400 or refer to Contact Progent.