Enlarging your remote workforce may have a major impact on IT architecture, cybersecurity, and corporate processes. Progent has 20 years of background assisting businesses of all sizes to design, deploy, administer, tune, and debug IT environments that support work-from-home employees. Progent can help your Lexington-Fayette company to pick the right tools and follow best practices in creating and maintaining a secure virtual ecosystem for telecommuters that promotes collaboration and delivers top business value. Progent offers support services that go from on demand expertise for helping you past challenging IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent can help Lexington-Fayette, Kentucky businesses to with any aspect of creating a high-performing work-from-home ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk augmentation, security and compliance, backup/restore solutions, and unified management.

Infrastructure for an At-Home Workforce
Configuring the physical and software infrastructure required for an at-home workforce can be especially complex if you have to accommodate a combination of personal equipment such as PCs and laptops, Internet routers, and wireless appliances from various manufacturers and with a variety of operating systems and firmware releases. Progent's experience delivering online help for both outdated as well as modern IT products in remote office solutions allows you to make efficient use of your existing network infrastructure and provides you with ready access to expertise for implement essential upgrades. Support services offered by Progent to assist you to implement a high-functioning telecommuting infrastructure include:

  • Virtual Private Network connectivity makes it possible to establish a safe tunnel for authorized at-home workers to use IT assets located at your corporate data center or in a public cloud. Progent can assist you to deploy and maintain VPN connections between your teleworkers and your key IT resources by providing online VPN configuration consulting. For businesses using Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall consultants can assist your at-home workers to set up Cisco's AnyConnect software for safe VPN connections for a broad range of endpoint devices including Windows, macOS, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure products allow an at-home worker to see and interact with a remote PC's desktop. This technology gives network managers substantial control over the computing environment of at-home employees and offers them a consistent and more productive work experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers attach at-home computer networks to the Internet and support VPN connections, home Wi-Fi connectivity, and firewalls. Progent offers top-tier remote support for setting up routers from all major vendors. See router integration support from Cisco-certified consultants.
  • Home Wi-Fi networks, often shared by families and guests, are commonly used by at-home employees to access their router for work. This can cause throughput as well as cybersecurity issues. Progent can help businesses to resolve these issues by delivering expertise like Cisco Aironet configuration consulting, Cisco Meraki wireless installation consulting, and Ubiquiti Unifi WiFi access point integration help.
  • Internet connectivity methods impact the performance and availability of connections between at-home workers and the corporate data center. Line-of-business processes might require backup Internet access in the event the normal connection breaks. Progent can provide guidance for selecting Internet service providers, picking sensible service offerings, and configuring redundant Internet access. Refer to Internet access solutions.

VoIP Integration for Teleworkers
Expanding the corporate phone system to accommodate teleworkers is vital to supporting a productive work-at-home solution. A variety of cloud-centric IP voice products are popular with SMBs to support telecommuters. Many larger organizations rely on Cisco's current or legacy products for VoIP solutions. Progent can help organizations of any size to design or maintain a remote VoIP environment that provides the versatility, convenience and protection needed for teleworkers. Progent's Cisco-certified CCIE Voice experts offer high-level support to assist organizations optimize their existing Cisco IP voice systems to support a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) extends enterprise IP telephony features to devices like IP phones, media processing products, VoIP gateways, and mixed media applications used across the network. CUCM manages additional combined media services like unified messaging, video conferencing, and customer interaction networks. For details about Progent's Cisco Unified CM or CUCM support, visit CUCM consulting services.
  • CallManager is Cisco's legacy call-processing agent and has been replaced by Cisco Unified CM or CUCM. Progent's consultants can assist you to maintain your current CallManager deployment or migrate smoothly to Cisco's current IP telephony solutions. To learn about Progent's expertise for CallManager and Cisco's other early IP voice products, visit Cisco CallManager consulting.
  • Cisco IP Gateways enable connectivity with public telephony networks and with users working beyond the corporate firewall such as telecommuters. Progent can provide expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 product lines as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Additional VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to expand your WAN infrastructure to work with these VoIP solutions and provide online integration and debugging expertise.

Voice/Video Conferencing for Telecommuters
A wide range of voice/video conferencing products from major vendors support virtual meetings, video conferencing, chat sessions, and screen sharing for both onsite workers and teleworkers. Many companies use multiple conferencing products to accommodate their various partners and clients. Progent can assist you to maintain your current conferencing environment and optimize the productivity of your at-home workforce.

  • Skype for Business is Microsoft's popular unified communications product that enables real-time presence, instant messaging, voice and video conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified specialists who can help you to set up and maintain Skype for Business client software to support your at-home workforce. To learn more about Progent's support services for Skype for Business, see Skype for Business consulting experts.
  • FaceTime is Apple's group video phone platform for iOS and Mac devices. FaceTime works over Wi-Fi or cellular Internet connections. Newer versions of FaceTime allow as many as 32 concurrent users for voice/video sessions. To learn more about Progent's support services for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for virtually all desktop or mobile devices. Delivered via Cisco's Webex Cloud, Webex capabilities include sharing granular content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, session recording, plus revision and playback for future reference and training. To learn more about Progent's consulting services for Webex as well as for additional IP video solutions from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conferencing, contacts, and content with features such as IP voice and video conferencing, persistent threaded chat, plus file sharing. For details about Progent's support services for Teams as well as for additional Office 365 apps, see Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging expertise for these conferencing platforms and help your business to tune your WAN architecture to run them.

Microsoft Collaboration Software for Telecommuters
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Office families, offering a powerful environment of applications that create a cohesive user interface for exchanging data and ideas across a corporate network and on a broad range of endpoint computers. Progent has provided online consulting services for Microsoft SharePoint and Exchange Server since their original publication and can help businesses to deploy these critical collaboration products to maximize the effectiveness of your remote workforce.

SharePoint Deployment Consultants for Remote WorkersSharePoint utilizes web entities to allow collaboration and information delivery by offering policy-driven access to data, workflow, and tools for looking through enterprise-wide business data. SharePoint enables you to create secure web portals that enables at-home workforce to view and edit consolidated business intelligence by means of Wikis, Blogs, social web sites, and Web Parts (Widgets). To learn about Progent's SharePoint consulting expertise, refer to SharePoint configuration and development consulting.

Exchange Configuration Experts for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting services, see deployment consulting services for Exchange.

Onedrive Integration Consultants for Remote WorkersOneDrive is Microsoftís shared cloud storage service, similar to GoogleDrive. At-home users can save files to the OneDrive service, and co-workers anywhere can retrieve them safely via a web browser. Included with Microsoft 365, OneDrive allows remote employees to co-edit files. Edits made offline are synced when you go back online. For details about Progent's expertise for Microsoft OneDrive, visit Onedrive integration experts.

Public Cloud Integration Services for Telecommuters
Progent offers advanced online support for helping organizations to build, maintain and optimize integrated network architectures that incorporate internal data centers, teleworkers, branch offices, plus cloud resources. Progent offers top-tier consultant for all modes of cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help telecommuters resolve issues with cloud access, authentication, and security.

Azure Integration Services for TelecommutersAzure is a popular platform for cloud services that allows you to utilize IT infrastructure, virtual servers, and key applications running on Microsoft's extensive cloud. Azure includes more than 100 cloud-based services including hosting for Windows and Linux-powered VMs, scalable cloud storage, messaging, application development with Visual Studio, and data backup. Progent can assist your organization to set up VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, streamline identity control with Azure AD, and plan backup and restore solutions with Azure Backup. Progent's cloud experts can also help you establish secure connections to Azure for at-home workers by configuring and troubleshooting firewall appliances and VPN IPsec tunnels. To learn about Progent's consulting services for Azure, visit Azure consulting services.

Office 365 Integration Services for Remote WorkersOffice 365, rebranded Microsoft 365, is Microsoft's popular family of client productivity applications and cloud-based services available by subscription. Microsoft apps and cloud services are provided in a selection of plans designed for customers ranging from students and households to large corporations. Progent can provide fast and affordable remote access to consultants knowledgeable about Office 365-compatible endpoints based on Windows, Mac, iOS, and Google Android technology. Progent can help your business to assess the numerous subscription bundles offered with Microsoft 365 and configure 365 applications for your teleworkers in a way that delivers maximum business value. To find out about Progent's support services for Microsoft Office 365, see Microsoft 365 integration services.

Microsoft 365 Exchange Online Integration Services for At-Home WorkersExchange Online is among the most widely used applications in Azure-hosted Microsoft 365 product line. Office 365 Exchange Online offers the benefits of reduced costs for physical infrastructure, simplified management, on-demand scaling, high availability, and other advantages associated with public clouds. Microsoft has designed Office 365 Exchange Online to run smoothly with on-premises deployments of Exchange, enabling customers to build hybrid networks. Progent's certified Exchange experts can provide as-needed help to get you through tough technical roadblocks and can also provide end-to-end project management outsourcing to make sure your teleworkers have convenient and safe access to your Office 365 Exchange Online deployment. To learn Progent's consulting expertise for Office 365 Exchange Online, go to Microsoft 365 Exchange Online configuration and troubleshooting consulting.

Amazon AWS Integration Services for Remote WorkersAmazon AWS is a pioneer in the public cloud computing market and is the industry's biggest source of cloud services. Progent can provide fast and economical online contact with cloud connectivity experts who can help your business to plan, deploy, maintain, and debug hybrid IT networks that integrate Amazon AWS cloud services with local data centers and with other popular cloud platforms such as Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking consultants to assist you to build a high-uptime network architecture so your users have a consistent computing environment regardless of whether they are working from your headquarters, a branch office, at home, or on the road. To find out about Progent's consulting expertise for Amazon AWS, refer to Amazon AWS integration support.

Google Cloud Platform Integration Services for TelecommutersGoogle Cloud (GCP) is a leading suite of cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can assist your organization to extend your existing IT assets with the Google Cloud, and Progent's database consultants can help you make your critical apps cloud ready so your remote workers can benefit fully from Google Cloud services. Progent can help your organization to set up VMs on GCP Compute Engine, plan a cost-effective storage solution with Google Cloud Storage, and simplify identity management for at-home workers with GCP Cloud Identity. Progent can also help your organization to utilize GCP's management tools to administer and monitor your Google Cloud ecosystem. For details, visit Google Cloud Platform (GCP) consulting expertise.

Help Desk Services for Teleworkers
An emergency, company-wide changeover to a from-home business model, which might be motivated by an epidemic or as an element of a disaster recovery/business continuity process, can overstretch even a high-performing in-house Help Desk. Progent's Call Center services make it possible for businesses of any size to outsource or expand their Call Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Call Center support services utilize Progent's nationwide team of online technical support specialists along with world-class trouble ticketing and tracking technology to provide an economical, advanced Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 desktop technical support from help requests through trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to monitor or update their active tickets, add information, and append screen captures and relevant files. Desktop support services are delivered at a significant discount off Progent's normal Level 1 technical service rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support specialists to deal with advanced issues. For details, refer to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Support Desk Supplemental Service allows your business to supplement your existing Call Center staff by sharing delivery of Call Desk support services seamlessly between your regular support organization and Progent's extensive pool of PC support technicians and subject matter specialists. Progent's co-managed Help Desk Call Center service uses a co-sourcing support model based on the number one PSA platform for managing help requests and trouble tickets, establishing ownership, tracking progress, and generating management reports. For details about how Progent's Help Desk Augmentation Services can enable your company to provide world-class IT support to your at-home workforce, visit Progent's Call Center supplementation Services.

Security and Compliance for Telecommuters
Telecommuters often run their personal computers and work in an unsecured environment. This increases their vulnerability to cyber attacks and requires careful deployment of firewalls, remote security monitoring, and the enforcement of security policies that adhere to best practices. Progent's veteran team of certified data security experts can help your organization to plan, deploy and administer a compliant security solution that safeguards sensitive data in IT networks that incorporate telecommuters.

  • Firewalls enable you to build a network that can be safely accessed by local users as well as by teleworkers, mobile users, vendors, customers, and the public. Next-generation firewall appliances allow you to assign and control different permissions to various groups of users and to expand your IT network and modify your security profile as your company evolves and as network attacks become increasingly complex. Progent works with both current and legacy firewall appliances from all leading manufacturers including Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall integration expertise, refer to firewall support expertise.
  • Online Endpoint Monitoring makes it easy to track the disparate devices used by at-home workers and either reject or identify and mitigate the latest threats like ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight software agent is put on every secured endpoint device, monitoring all activity and using advanced machine learning to detect zero-day threats on arrival. When a cyberattack is discovered, ProSight Active Security Monitoring instantly disconnects the infected device from the corporate network to quarantine the malware. Since the ProSight ASM software agent is self-contained, endpoint devices remain secure even if they are disconnected from the Internet. For details about ProSight Active Security Monitoring, go to remote endpoint security monitoring for an at-home workforce.
  • Security Audits can evaluate the exposure of your information system to all types of external and internal security threats for an environment that incorporates an at-home workforce. Progent can deploy online, automated security analysis scanning for rapidly and affordably detecting a wide variety of security gaps that can be surfaced over the Internet. Progent's security audit consulting services, which can be managed by data security experts with top credentials such as CISA, CISSP, and GIAC, can assist you to audit your processes and policies and assess your network architecture to enable you to implement top-level security for your remote workers.

Data Protection for At-Home Workers
Data Protection involves saving and recovering critical data in order to prevent data loss and reduce recovery time and effort in the event of storage system problems due to hardware breakdowns, programming glitches, operator mistakes, malware, or other causes. Reliable data protection solutions can be particularly difficult to design and manage in hybrid networks that combine private data centers, public clouds, and at-home workers.

  • Backup/Recovery solutions for teleworkers must address diverse types of user-owned endpoints. Progent can provide fast online access to consultants knowledgeable about a broad array of platforms for backing up Windows, Apple and Linux/UNIX servers and desktop computers as well as notebooks, tablets and handhelds. Popular backup/recovery solutions maintained by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Mozy, and Time Machine. To protect resources distributed throughout a wide area network, Progent offers ProSight Data Protection Services (DPS), a managed backup/recovery subscription service that utilizes cloud-based storage and features granular restore and unified management capabilities.
  • Disaster Recovery/Business Continuity strategies commonly envision circumstances that call for a rapid changeover to a work-at-home environment. Progent's senior disaster recovery planning experts and business continuity consultants can help your business to develop, document and validate a DR/BC strategy that includes the logistics of switching to telecommuting.

Unified Management for Remote Workers
Microsoft has renamed and rebundled its endpoint management platforms under the name Microsoft Endpoint Manager, which encompasses Intune for cloud management of remote endpoints and Configuration Manager for managing on-premises computers. Endpoint Manager features a centralized solution for safeguarding corporate information by controlling onsite, mobile, and at-home endpoint devices.

Intune
Intune is part of Microsoft's Endpoint Management suite that also includes Configuration Manager. Intune is a cloud-based service for managing and securing mobile devices and software. Remote endpoint devices can be personally owned or business owned. IT admins managing the endpoint devices of at-home workers can use Intune to deploy and validate apps on devices, push updates and certificates, set up rules for permission to access data and networks, manage passwords, establish VPN connections, determine how home-based workers share data, set up threat defense, ensure security compliance, and erase corporate data from missing, stolen or decommissioned endpoint devices. Microsoft Intune runs with iOS, Android, Windows, and macOS/OS X devices. For details about Microsoft Intune and how Progent can help you to use this platform to administer the endpoint computers of your at-home workers, go to Intune telecommuter device management expertise.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management product that helps network administrators to keep offsite endpoint devices up to date and secure. Workspace ONE incorporates VMware AirWatch for unified endpoint management combined with VMware's Horizon virtual application delivery technology for access control, application management, and setup management of endpoint computers. Workspace ONE runs with endpoints based on Windows 10, macOS, Apple iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site deployment through a perpetual license. Key features of VMware Workspace ONE include rapid over-the-air deployment of out-of-the-box notebooks, immediate onboarding of new users, policy setting and enforcement for all classes of endpoints, aggregated management reporting and performance analytics, an email encryption gateway, and integration with Microsoft applications and cloud services. To learn about Progent's support for VMware Workspace ONE, refer to VMware Workspace ONE mobile endpoint management expertise.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining an efficient work-from-home environment for your Lexington-Fayette, Kentucky business, call 1-800-993-9400 or refer to Contact Progent.



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    Progent provides nationwide remote help and consulting services for companies that operate networks powered by variants of Linux or whose IT systems feature a combination of Linux platforms/Linux and Microsoft products. Online technical support provides maximum return for your information technology budget by extending user efficiency and limiting the time billed for computer repair services. Sophisticated remote support tools and experienced technicians and consultants combine to enable Progent to handle the majority of IT issues without wasting time and money by going to your location. In most of cases your IT problems can be dealt with by telephone or via a combination of telephone help and remote connectivity. Progent can make available Cisco certified CCIE infrastructure engineers and CISA premier security specialists to assist with the most difficult system issues.

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    Progent can assist your business in any and all facets of your migration to Microsoft Exchange Server 2016 such as planning high availability (HA) infrastructure for a local, Microsoft cloud connected or hybrid environment; CAL licensing requirements for Exchange and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V strategy; determining storage capacity required for your virtual machines (VMs), mailbox databases and log files; configuring hardware load balancing for fault-tolerant client access services; planning, configuring and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating your firewall; resolving SSL issues; performing client integration with Office desktop or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Windows Hyper-V 2016 incorporates key technologies first developed for and refined on Microsoft Azure, one of the world's largest public clouds. This significantly enhances the ability of the Windows Server platform to run private cloud as well as hybrid cloud/on-premises deployment models by enhancing security, uptime, scale, manageability, dependability and disaster recovery. Progentís Microsoft-certified consultants can help you to evaluate the benefits of Hyper-V 2016 for your organization, configure pilot environments to confirm the ability of Hyper-V 2016 to support your vital applications, plan a cost-effective network topology for a cloud-centric or hybrid deployment, create and carry out a non-disruptive upgrade strategy, educate your IT administration and support personnel, and provide ongoing consulting and troubleshooting services to ensure that your Hyper-V 2016 solution gives you the highest possible business benefit.

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    Dynamics GP/Great Plains 2010 financial software is a comprehensive business management platform that integrates information and processes throughout your business, interfaces easily with other solutions, and brings together workers, customers and vendors regardless of time or place. Created for small to mid-size companies, MS Dynamics GP 2010 and MS Dynamics GP Version 10.0 deliver functionality for financials, management reporting, project management, inventory and order processing, e-commerce, HRM, customer relationship management, field force automation, manufacturing, retail management, and online business services. Progent can help you install and manage a reliable, secure server and communications environment to support Microsoft Great Plains, and can provide experienced Great Plains professionals to help your company benefit from the full power of Dynamics GP/Great Plains 2010.

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    Progentís Microsoft certified professionals offer small and medium sized businesses consulting services for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront TMG and ISA Servers contain an advanced application-layer aware firewall that can protect your business network from attack by outside and internal sources. Forefront Threat Management Gateway and ISA Server perform thorough examination of Internet protocols such as HTTP, which enables these security platforms to uncover many attacks that can elude ordinary firewalls. The combined firewall and VPN structure of Forefront TMG and ISA Server permit stateful filtering and inspection of all VPN streams. ISA Servers are the mainstay of Microsoft's network security strategy, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security professionals can help you strengthen your IT security through expert design and deployment of Forefront TMG and Microsoft ISA Servers. Progent's Microsoft-certified engineers can assist you to configure Microsoft Forefront TMG 2010, maintain any version of ISA Server, or migrate smoothly from ISA Server environments to Microsoft Forefront TMG.

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    Lync 2013, rebranded Skype for Business, allows businesses of any size to build a manageable and secure communications ecosystem that permits the modern Bring-Your-Own-Device computing model with IM, real-time presence, audio/video and web meetings with app sharing, and both IP-based and PSTN calling enabled for a broad range of stationary PCs and mobile endpoints. Progent's Microsoft-certified Lync Server 2013 experts and network integrators can help you to assess the advantages of Lync 2013, create an on-premises, cloud-resident (with Microsoft Lync Online) or hybrid topology suitable for your present and future goals, implement Lync Server 2013 in a way that expedites your ROI, and deliver live webinar and onsite training to your management staff and end users. Progent has expertise in key pieces of a Lync 2013 solution that include Windows Server, SQL Server Express and Exchange, and Progent can help you to integrate Lync Server 2013 with popular Microsoft Office and Office 365 applications such as Outlook and PowerPoint.

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    Progent's certified information technology experts can provide Windows Server 2016 integration consulting to assist organizations of any size to design and carry out a smooth upgrade to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud, or hybrid deployment model. Progent can help your company to assess the value of Windows Server 2016 for your environment and can help you with any facet of designing, deploying, administering or troubleshooting your Windows Server 2016 and Hyper-V 2016 solution. Progent can help you to benefit from the many new high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus multi-domain failover clusters.

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    Progent's Cisco-certified wireless technology experts can help you to configure, manage, and troubleshoot Cisco Wi-Fi products such as Aironet and Meraki Wave 2 wireless access points plus Cisco's Wireless Network Controllers.

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    Progentís certified experts offer small and medium size companies enterprise-grade consulting services for Systems Management Server 2003 and Configuration Manager 2007, Microsoft's solutions for update and deployment management. System Center Configuration Manager 2007 is Microsoft's new name for the change management solution formerly called Systems Management Server. Configuration Manager offers a variety of new features to Systems Management Server such as comprehensive automation, integrated Vista Windows Server 2008 awareness, NAP security support, and device driver management. Progentís Microsoft certified engineers can help you use Systems Management Server or System Center Configuration Manager economically for streamlined operating system and application software deployment, security patch administration, application metering, and licensing compliance. Progent's consultants can also assist you to move efficiently from SMS Server 2003 to System Center Configuration Manager 2007.

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    MS Communications Server provides Instant Messaging and Real Presence as part of an extensible, enterprise-grade package offering advanced security, transparent compatibility with other Microsoft software, an expandable, industry-standard development platform, and support for regulatory mandates such as HIPAA, SOX, and Gramm-Leach-Bliley. Communications Server allows lower costs and improved operational efficiencies, enhanced worker productivity, and stronger IP protection. MS Communications Server has been superseded by Lync, which in turn has been replaced by Skype for Business. Progent's certified unified communications experts offer remote and onsite configuration support and mediation help for your Office Communications Server 2007 deployment and can assist you to assess the costs and benefits of migrating to Microsoft's Skype for Business. Progent can also assist you to plan and execute an efficient migration that will add business value to your information network

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    Progentís Microsoft-premier engineers can help you to update your application servers or workstations from 32 bits to 64 bits. Progent can assist your company to understand the costs and benefits of migrating to 64-bit processing, plan an efficient upgrade process that reduces operational disruptions, and deliver inexpensive, expert online support to aid your company to install 64-bit software and application software on your current computers.

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    Progent provides consulting for security auditing utilities such as Microsoft Baseline Security Analyzer for running a set of programmed network testing scans to identify possible security problems. Progent has extensive experience with network auditing tools and can show you how to understand audit reports and respond effectively. Progent can show you how to design protection into your business operations, configure scanning software, plan and implement a protected system environment, and recommend procedures to optimize the safety of your network. Progent's security engineers are available to help you configure a firewall, implement secure remote connectivity to email and business applications, and integrate VPN. Progent's accredited security experts can validate the security of web-based applications and can conduct comprehensive security tests of company-wide security to determine your company's compliance with key industry security standards such as FISMA, NIST, and ISO.

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    Progentís Microsoft certified consultants offer a range of support services for Microsoft Dynamics GP. Dynamics GP/Great Plains is a Microsoft financial package and corporate management tool based, like all Microsoft accounting solutions, on the expandable and familiar foundation of Microsoft Windows technology. Dynamics GP 2010, the latest edition of Microsoft accounting products in the Microsoft Dynamics GP/Great Plains family, offers an affordable solution for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and HR. Microsoft Dynamics GP/Great Plains is simple to deploy and integrate, and with its segmented design you are able to license only the functions you currently require, with the option to expand users and enlarge functionality when necessary. Progentís Dynamics GP Software support experts can show you how to deploy, configure and manage Microsoft Dynamics GP/Great Plains 2010 as well as older editions of Dynamics GP/Great Plains.

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    Microsoft Lync Server 2010 supports Instant Messaging, Real Presence, voice/video conferencing, desktop collaboration, and both IP-based and public switched telephone network (PSTN) calling. Microsoft Lync Server 2010 can enhance the capability of Exchange Server, SharePoint and Office or cloud-based Office 365 and simplify management via integration with Active Directory. Lync can also cut capital and operational costs by eliminating VoIP equipment and subscription fees, PBX systems, or legacy teleconferencing technology. Progent's certified unified communications experts offer remote and on-premises support to help you to manage and troubleshoot your existing Lync 2010 deployment or evaluate the benefits of migrating from Lync to Skype for Business, which is the renamed and revamped version of the product family. Progent can also assist your organization to design and execute a smooth Skype for Business upgrade.

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    The latest generation of ASA 5500-X Series of firewalls with Firepower Services offer significantly more performance than Cisco's legacy firewalls and have replaced the ASA 5500 and PIX 500 firewalls for new deployments. Progent's Cisco-premier CCIE network experts can help you to manage your current PIX or Cisco ASA 5500 firewalls and migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your business to design, configure, optimize, administer and debug firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services.

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    Progent's Microsoft-Certified SQL consultants offer an array of services to help small and midsize companies to plan, implement, administer, and repair MS SQL Server 2008 solutions in order to gain the optimum business benefit from Microsoft's state-of-the-art information management technology. In addition, Progent offers consulting expertise for system infrastructure, enterprise-wide protection, and custom software development to optimize the strategic value of your computer network.

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    Microsoft Communications Server delivers IM and presence in a scalable, world-class solution featuring advanced security, seamless compatibility with additional Microsoft products, an expandable, standards-based development platform, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. Communications Server allows cost savings and improved operational efficiencies, increased worker productivity, and stronger intellectual property protection. MS Communications Server 2007 has been replaced by Lync Server, which itself has been replaced by Skype for Business. Progent's certified unified communications experts can provide online and onsite support and troubleshooting services for your Office Communications Server 2007 environment and can help you to evaluate the advantages of migrating to Microsoft's Skype for Business. Progent can also assist you to design and carry out a smooth migration that will add business value to your IT system

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