Expanding your remote workforce can have a major impact on IT infrastructure, security/compliance, and corporate processes. Progent has two decades of experience assisting businesses of all sizes to design, configure, manage, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Morgan Hill company to pick the right tools and follow leading practices in building and operating a safe virtual office ecosystem for telecommuters that facilitates collaboration and delivers maximum business value. Progent offers services that go from as-needed guidance for helping you past occasional technical roadblocks to full project management to help you carry out business-critical initiatives.

Progent's consultants can assist Morgan Hill, California organizations to succeed with any facet of creating a high-performing work-from-home ecosystem by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk outsourcing, cybersecurity, data protection solutions, and centralized management.

Help Desk Services for Telecommuters
A sudden, company-wide transition to a telecommuter workforce, which might be activated by a pandemic or as an element of a disaster recovery/business continuity plan, can overstretch even the most efficient in-house Call Center. Progent's Help Desk Call Center services allow organizations of any size to outsource or expand their Call Desk with Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk support services utilize Progent's extensive team of remote IT support specialists combined with world-class trouble ticketing and follow-up software to offer an affordable, advanced Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 desktop support from initial service requests to trouble ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables teleworkers to track or update their active tickets, add information, and upload screenshots and attachments. Technical support services are provided at a significant discount off Progent's normal Level 1 desktop support rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT specialists to resolve advanced problems. To find out more, visit Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Support Desk Supplemental Service enables you to expand your existing Support Desk organization by splitting responsibilities for Support Desk support seamlessly between your regular support organization and Progent's nationwide team of PC support technicians and subject matter specialists. Progent's co-managed Help Desk service uses a collective support solution based on the number one professional services automation (PSA) tool for managing service requests and trouble tickets, assigning responsibility, tracking progress, and generating management reports. To learn how Progent's Help Desk Call Center Supplementation Services can enable your business to provide world-class IT support to your at-home employees, see Progent's Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining an efficient work-from-home solution for your Morgan Hill, California business, phone 1-800-993-9400 or visit Contact Progent.

An index of content::

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    Progent's Mac networking engineers can help you with a broad range of system foundation issues such as system architecture, remote and mobile connectivity, internetwork communication, protection, and emerging technologies such as VoIP and high-speed wireless connectivity. For business networks based solely on Apple Mac OS X or for systems that use a combination of Mac, Linux/UNIX and Windows powered servers and desktops, Progent has the knowledge and depth to handle the challenge of planning, configuring, and supporting a network architecture that is robust, safe, efficient and supportive of your business goals. Progent can help you deploy Appleís Xserve enterprise servers, Xserve RAID zero-downtime storage systems, and Xsan SAN solution. Progent can also provide certified experts to support Cisco routers and switches.

  • SMS 2003 Upgrade IT Consultants SMS Server 2003 Migration Outsourcing
  • SQL Server 2017 R Services Engineer IT Services SQL Server 2017 Migration

  • Best Microsoft Certified Expert Technology Consulting Services Exchange 2007 Edge Server
    Exchange Server 2007 Support and Integration

    Progent's Microsoft certified support team can help you design and implement an efficient in-place Exchange Server 2007 migration strategy that minimizes productivity disruption, reduces ongoing support demands, and makes your Microsoft Exchange Server 2007 easy to administer. For complicated multiple server or multi-site migrations, Progent offers the background to finish your move rapidly and economically. Progent's Exchange 2007 help, repair, and design services include expertise with the configuration of outside vendor enhancements of Exchange 2007 Server that are in keeping with your business needs.

  • SQL Server 2019 and Exchange Computer Consultant Award Winning SQL Server 2019 Machine Learning Server Troubleshooting
  • Sacramento - Rancho Cordova Microsoft MCTS Consultant Job Opportunity Microsoft Support Employment Sacramento CA
  • Sales Assistance for IT Services Help and Support Sales Assistance for IT Services Computer Consultant
  • Security Consulting SonicWall TZ400 Firewall SonicWall TZ350 Firewall Cybersecurity Companies

  • Microsoft System Center Operations Manager Consulting Services
    MOM 2016 Support and Integration

    Progent's Microsoft-certified consultants have more than 10 years of experience designing, implementing, enhancing and fixing System Center Operations Manager environments and offer companies of any size expert online or on-premises consulting support for Microsoft SCOM 2012. Progent can help you to design a topology for SCOM 2012 servers that delivers the performance and availability needed to watch over your datacenter effectively, whether your infrastructure are on-premises, in the cloud, or a hybrid environment. Progent can also assist you to import and customize SCOM 2012 management packs according to industry best practices for monitoring network fabric as well as Microsoft and third-party apps and services. Also, Progent can provide fast online or onsite technical support to assist you to remediate serious issues uncovered by SCOM 2012.

  • Services Private Cloud Services Professionals Private Cloud Integration
  • Setup and Support Small Office Small Office Network Online Consulting
  • SharePoint Backup and Recovery Online Consulting Urgent SharePoint Server farm Design Integration Support
  • SharePoint Designer 2013 Engineer Consulting Services SharePoint Designer 2013

  • BlackBerry Synchronization Network Consultants
    Remote BlackBerry Wireless Configuration

    Progent offers the services of RIM BlackBerry-premier professionals who can help small organizations to design, manage, and troubleshoot BlackBerry solutions economically and successfully, doing away with the requirement for an internal BlackBerry expert and reducing the expense and hassle of supporting a mobile wireless workgroup. Progent's BlackBerry specialists have in-depth backgrounds working with Progent's Microsoft-premier consultants, Cisco CCIE-certified engineers, and CISSP and GIAC-certified security professionals. This breadth of knowledge, combined with Progent's proven remote service delivery model, offers small and mid-size businesses a cost-effective solution for integrating BlackBerry technology productively into their information system.

  • Skype for Business VoIP Professional Urgent Services Microsoft Skype for Business
  • Small Government Consulting Services Services Small Government Cisco
  • Remote Workers Morgan Hill Consulting Experts - Help Desk Call Center Solutions Consulting and Support Services Morgan Hill, CA
  • Solaris with Windows Consultancy UNIX, Windows Specialists
  • Solaris with Windows Consulting Services Solaris with Windows Consultants
  • Specialist NetDocuments Training Consultants NetDocuments ndThread
  • Specialist Small Government Top School District Cisco Engineers
  • Specialists Entourage Apple Mac, Entourage, Exchange Consulting
  • Specialists Oracle Enterprise Manager Development Firm Oracle database
  • Support Windows Server 2016 Disaster Recovery Planning Technical Support Microsoft Windows Server 2016 Clustering

  • Top Quality QuarkXPress Training
    Photoshop CS5 Class

    Progent's Apple Mac consultants can promote the creative facets of Macintosh computing by providing consulting services and education in graphics, sound, and motion video. Progent's support professionals can provide expertise in a range of Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with specific jobs such as scanning or digitizing audio or video or configuring an audio/video production studio.

  • Support and Help Microsoft Dynamics GP ERP Dynamics GP/Great Plains Professional

  • iPhone and Barracuda integration Support Outsourcing
    Emergency iPhone and Cisco firewall integration Computer Consulting

    Progent can provide affordable remote assistance to assist your business to plan, configure, and troubleshoot any aspect of your iPhone and iPad and Windows integration solution and is available for short-term jobs to help you get past specific technical bottlenecks or long-term engagements to help you complete large-scale initiatives on schedule and within budget. Progent has experience in local, cloud-centric, or hybrid networks and can help you create or support a resilient, secure and scalable infrastructure that is best suited to your mode of computing. Progent also offers online and on-premises training to show you how to manage and use your iOS devices in a secure, collaborative environment that optimizes the business value of your IT system.

  • Support and Integration SQL Server Management Studio SQL Server 2014 Virtual Machines Consultant Services
  • Support and Setup Windows 7 Evaluation Microsoft Windows 7 Upgrade Consultant Services
  • Technical Consultant SBS Premium Add-on Small Business Server Premium Add-on Online Support
  • Technical Support Antispam Design and Installation Postini
  • Technical Support Organizations Morgan Hill Gilroy Support Organizations
  • Remote Workforce Morgan Hill Consulting Experts - Call Desk Solutions Expertise Morgan Hill, CA
  • Telecommuters Consulting near Morgan Hill - Help Desk Outsourcing Consultants Morgan Hill Santa Clara County Top Ranked Telecommuters Consulting and Support Services near Morgan Hill - Call Desk Outsourcing Expertise Morgan Hill, CA
  • Telecommuting Help and Support Work at Home Troubleshooting
  • Top Microsoft SharePoint Support and Integration Microsoft SharePoint Server 2010 Consulting Morgan Hill, CA
  • Top Quality MAS 90 Contract Programming Navision Applications Consulting

  • Recruiter Home Based Microsoft Consultant Jobs
    VoIP PBX Consulting Telecommute Job

    Progent's business climate will allow you to become a more capable consulting professional by improving your technical knowledge and boosting the loyalty of your clients. Progent makes good on this promise by recruiting the best professional experts for you to operate with, offering a state-of-the-art network and communications infrastructure, using proprietary software utilities to enable the maximum level of support, and by streamlining proven business models for finding and retaining customers.

  • Top Quality Online Support VPN Remote Cisco Certified Support and Help VPN
  • Top Ranked Morgan Hill Information Technology Support Gilroy Network Support Group
  • Top Ranked Small Office Security Consulting Company Small Offices Small Office Computer Consulting Services
  • Top Rated Exchange 2013 EAC Online Help 24 Hour Exchange 2013 Data Loss Prevention Specialists
  • Ubiquiti XG Security Gateway Specialist Ubiquiti UniFi Wave 2 WiFi access point Consulting
  • Ubuntu Linux Specialists Redhat Linux IT Consulting
  • Urgent Solaris with Windows Specialists Windows and UNIX Professionals

  • Call Desk Sharing Support Services
    Supplemental Support Desk Support Outsourcing

    Progent provides three basic kinds of Call Center services : Microsoft and Cisco Helpdesk Outsourcing Support Services, Virtual Help Desk Support, and Helpdesk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft and Cisco professionals offers your customers instant access to a reliable support resource with extensive experience providing phone support and remote access troubleshooting for IT systems based on Microsoft technology. Progent's concentration is on earning the support Call Center a positive image as a key contributor to company performance. Progent's target is to resolve rather than simply record problems.

  • Urgent Symantec Raptor Network Security Evaluation Symantec VelociRaptor Network Consulting
  • At Home Workforce Morgan Hill Consulting Experts - Call Desk Outsourcing Consulting Experts
  • VMware Cross vCenter NSX Professionals VMware vSphere Hypervisor Professionals
  • VMware Site Recovery Manager and NSX Integration Consultants Consultant VMware Site Recovery Manager and NetApp

  • Peppercon eRIC Consultant Services
    Aten IP9001 Consulting

    Remote management cards offer network administrators complete control of a server without the requirement for a personal visit. Through these server management cards, all console screen data plus keyboard and mouse functionality are transferred to a remote session to an IT professional who can be situated anywhere in the world. Progent's Microsoft and Cisco authorized engineers can assist you to plan, deploy, and support a high-availability business network that includes remote server management cards and Progent can utilize these remote management cards to deliver efficient remote technical assistance. Progent is familiar with a number of remote management cards including Aten IP9001 remote server management cards, American Megatrends remote management cards, Dell remote server management cards, HP Lights-Out remote server management cards, and Peppercon remote server management cards.

  • Virtual Helpdesk Online Technical Support Extended Help Desk Remote Support
  • Virtual Server Consultancy Server Virtualization IT Services
  • Virtual Server Technology Consultants Server Consolidation Computer Consulting
  • VoIP PBX Consulting Positions Virtual Office Microsoft Consulting Job Opening
  • WLAN Site Survey Support and Help Remote Wireless Site Survey Remote Technical Support
  • Web Developer Firms Programming Company Web Parts
  • Windows 2003 Server Support Windows Server 2008 Consultants
  • Windows Server 2000 Migration Consultant Windows Server 2000 Upgrade Consultant
  • Morgan Hill At Home Workforce Call Desk Outsourcing Assistance Gilroy CA
  • Windows Server Hyper-V 2016 Security and Compliance Support and Setup Hyper-V 2016 Hybrid Cloud Network Engineer

  • SCCM 2016 MDM Remote Troubleshooting
    After Hours Engineer SCCM 2016 Mobile Device Management

    System Center Configuration Manager 2016 automates application and device deployment across multiple sites, streamlines compliance settings control, inventories network resources, protects against corporate data leakage, performs network health reporting, enables secure self service, and offers a common point of control for administering mixed-operating system networks based on on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consultants and Azure cloud integration specialists can assist you with any aspect of designing, implementing, using and troubleshooting a System Center 2016 Configuration Manager solution for on-premises, cloud-based, or hybrid networks.

  • Wireless Link Technical Support Services Wireless Bridge Network Consulting
  • Morgan Hill, CA Morgan Hill Teleworkers Call Desk Solutions Consulting Experts
  • Work at Home Consulting Work from Home Integration Services

  • Engineer Macola
    Microsoft Dynamics SL Applications Consultants

    In addition to providing access to Microsoft Dynamics GP specialists, Progent has experts in Dynamics AX, Dynamics NAV, Microsoft Dynamics SL, Dynamics RMS, Macola ERP, MAS 90 by Sage Software, and QuickBooks Pro. Progent offers programming, troubleshooting, administration help, migration assistance, and one-on-one or group webinar training customized to meet your specific needs. Progent's consultants also can help you build and support a secure, robust network foundation to run your ERP, MRP and accounting solutions.

  • Morgan Hill Remote Workforce Call Desk Augmentation Consulting and Support Services Morgan Hill, CA
  • wireless VoIP phone and Aironet APs Online Support Services 802.11ac Wireless Access Point Network Consulting

  • Best ProSight Server and Endpoint Management Online Technical Support
    ProSight Server and Desktop RMM Online Support

    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so all potential issues can be resolved before they have a chance to disrupt productivity.

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