Expanding your remote workforce can have a major impact on IT infrastructure, security/compliance, and corporate processes. Progent has two decades of experience assisting businesses of all sizes to design, configure, manage, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Morgan Hill company to pick the right tools and follow leading practices in building and operating a safe virtual office ecosystem for telecommuters that facilitates collaboration and delivers maximum business value. Progent offers services that go from as-needed guidance for helping you past occasional technical roadblocks to full project management to help you carry out business-critical initiatives.
Progent's consultants can assist Morgan Hill, California organizations to succeed with any facet of creating a high-performing work-from-home ecosystem by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk outsourcing, cybersecurity, data protection solutions, and centralized management.
Help Desk Services for Telecommuters
A sudden, company-wide transition to a telecommuter workforce, which might be activated by a pandemic or as an element of a disaster recovery/business continuity plan, can overstretch even the most efficient in-house Call Center. Progent's Help Desk Call Center services allow organizations of any size to outsource or expand their Call Desk with Progent's remote Technical Response Center services.
- Progent's Standard Help Desk support services utilize Progent's extensive team of remote IT support specialists combined with world-class trouble ticketing and follow-up software to offer an affordable, advanced Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 desktop support from initial service requests to trouble ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables teleworkers to track or update their active tickets, add information, and upload screenshots and attachments. Technical support services are provided at a significant discount off Progent's normal Level 1 desktop support rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT specialists to resolve advanced problems. To find out more, visit Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Support Desk Supplemental Service enables you to expand your existing Support Desk organization by splitting responsibilities for Support Desk support seamlessly between your regular support organization and Progent's nationwide team of PC support technicians and subject matter specialists. Progent's co-managed Help Desk service uses a collective support solution based on the number one professional services automation (PSA) tool for managing service requests and trouble tickets, assigning responsibility, tracking progress, and generating management reports. To learn how Progent's Help Desk Call Center Supplementation Services can enable your business to provide world-class IT support to your at-home employees, see Progent's Call Center augmentation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining an efficient work-from-home solution for your Morgan Hill, California business, phone 1-800-993-9400 or visit Contact Progent.