Expanding your remote workforce can have a major effect on IT architecture, cybersecurity, and company workflows. Progent has two decades of background helping businesses of all sizes to design, configure, manage, tune, and debug IT environments that support at-home workers. Progent can help your Napa company to select the appropriate technologies and adhere to best practices in creating and maintaining a secure virtual solution for teleworkers that promotes collaboration and delivers top value. Progent offers support services that go from on demand guidance for getting you past occasional IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent's consultants can help Napa, California organizations to with any facet of building a high-performing work-from-home environment by providing network infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, cloud connectivity, Help Desk outsourcing, security monitoring, data protection solutions, and centralized management.

Help Desk Services for At-Home Workers
An emergency, organization-wide transition to a from-home workforce, which might be activated by a pandemic or as a component of a business continuity plan, can overstretch even a well-staffed in-house Call Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or augment their Call Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Support Desk services utilize Progent's extensive network of online technical support specialists along with world-class ticketing and tracking technology to provide an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 PC support from initial help requests to ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to monitor or revise the status of their active trouble tickets, enter information, and upload screenshots and attachments. Support services are delivered at a significant discount off Progent's ordinary Level 1 desktop service charges, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT specialists to resolve complex issues. For more information, go to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Desk Supplemental Service enables you to expand your existing Support Desk staff by sharing delivery of Help Desk services transparently between your regular support organization and Progent's extensive pool of PC support engineers and subject matter specialists. Progent's shared Support Desk service is based on a collective support solution utilizing the number one PSA tool for handling help requests and trouble tickets, assigning responsibility, monitoring progress, and generating reports. For details about how Progent's Call Desk Supplementation Services can help your business to deliver world-class desktop support to your at-home workforce, visit Progent's Call Desk supplementation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and managing a productive telecommuter environment for your Napa, California company, call 1-800-993-9400 or go to Contact Progent.



An index of content::

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