Expanding your telecommuter workforce can have a significant impact on network infrastructure, cybersecurity, and corporate workflows. Progent has two decades of background assisting SMBs to design, deploy, administer, tune, and debug IT networks that incorporate a remote workforce. Progent can assist your Napa organization to select the right technologies and adhere to leading practices in creating and operating a safe virtual ecosystem for teleworkers that promotes teamwork and returns maximum value. Progent offers support services that go from on demand guidance for getting you over challenging technical bottlenecks to full project management to help you successfully complete mission-critical tasks.

Progent can assist Napa, California organizations to with any facet of building a high-performing telecommuting environment by delivering network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud integration, Help Desk augmentation, cybersecurity, data protection solutions, and unified management.

Help Desk Services for Telecommuters
An emergency, organization-wide changeover to a from-home business model, which could be driven by an epidemic or as part of a disaster recovery process, can overstretch even a well-staffed internal Help Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or expand their Support Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Center support services leverage Progent's extensive team of online IT support experts combined with enterprise-class trouble ticketing and follow-up technology to offer an economical, advanced Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 PC technical support from initial help requests through trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to monitor or revise the status of their active trouble tickets, enter details, and upload screen captures or attachments. Technical support services are delivered at a substantial discount off Progent's normal Level 1 desktop support charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT experts to deal with complex issues. For details, refer to Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Augmentation Service enables your business to supplement your existing Help Desk organization by splitting responsibilities for Help Desk support services transparently between your regular IT support personnel and Progent's nationwide team of desktop support technicians and subject matter specialists. Progent's co-managed Call Desk service is based on a collective support solution based on the leading professional services automation (PSA) tool for managing help requests and trouble tickets, assigning responsibility, tracking progress, and producing reports. To learn how Progent's Help Desk Call Center Supplementation Services can help your company to deliver world-class technical support to your telecommuters, see Progent's Help Desk supplementation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing a productive telecommuter environment for your Napa, California business, call 1-800-993-9400 or refer to Contact Progent.