Enlarging your remote workforce may have a significant impact on network infrastructure, cybersecurity, and corporate workflows. Progent has 20 years of experience assisting SMBs to design, configure, manage, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Providence company to pick the appropriate technologies and adhere to best practices in building and maintaining a safe virtual office solution for telecommuters that facilitates collaboration and returns top business value. Progent offers support services ranging from as-needed expertise for getting you past occasional IT bottlenecks to full project management to help you carry out business-critical tasks.

Progent can help Providence, Rhode Island companies to with any aspect of building a high-performing telecommuting environment by providing infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk augmentation, data security, backup/restore solutions, and centralized management.

VoIP Integration for Teleworkers
Extending the business phone system to accommodate teleworkers is vital to supporting a productive at-home workforce. A broad range of cloud-based digital PBX products are used by small and mid-size businesses to server teleworkers. Many enterprises depend on Cisco's current or older products for IP voice management. Progent can assist organizations of any size to design or maintain a remote VoIP service that delivers the flexibility, transparency and protection required for telecommuters. Progent's Cisco-certified CCIE Voice consultants can provide high-level support to help businesses tune their current Cisco VoIP environments to support an expanding at-home workforce.

  • Cisco Unified Communications Manager (CUCM) delivers enterprise IP telephony capabilities to devices such as VoIP phones, media processing platforms, Voice over IP gateways, and mixed media applications deployed throughout the network. Unified Communications Manager supports other combined media services such as messaging, voice/video conferencing, and customer interaction networks. For details about Progent's Cisco Unified CM or CUCM support, see Cisco Unified Communications Manager consulting services.
  • CallManager is Cisco's earlier call-processing software and has been superseded by CUCM. Progent can assist you to support your current CallManager environment or upgrade smoothly to Cisco's current IP telephony solutions. To learn about Progent's expertise for CallManager and Cisco's other legacy IP voice products, see Cisco CallManager consulting.
  • Cisco IP Gateways provide integration with PSTN networks and with clients working beyond the corporate perimeter such as telecommuters. Progent offers expert support for Cisco's legacy IP gateways including the UC520, UC540 and UC560 product lines and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to expand your WAN infrastructure to support these solutions and provide as-needed configuration and troubleshooting services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and maintaining a productive telecommuter solution for your Providence, Rhode Island company, call 1-800-993-9400 or refer to Contact Progent.



An index of content::

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    Progent's Microsoft-certified consultants can provide online or in-person support to assist businesses of all sizes to plan, implement, administer, and repair a backup/restore solution based on System Center 2012 Data Protection Manager. Progent's consultants can assist you to migrate from older versions of SCDPM or from a different backup/recovery system, and Progent can integrate your SCDPM 2012 implementation for onsite, cloud-based, or hybrid environments. Progent can provide as-needed support for fixing especially stubborn problems, or full project management support. Progent's consultants can also assist your business to incorporate SCDPM 2012 into a comprehensive disaster recovery plan.

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    Progent's Cisco Jabber consultants can provide online or on-premises support to help businesses of all sizes to design, implement, manage, update or debug Cisco Jabber environments and Cisco Unified CM infrastructure. Progent offers in-depth support for the technologies that go into building a cohesive Jabber solution including Cisco network appliances and management tools, Microsoft Office apps, Windows and Mac desktops, iOS and Android smartphones and tablets, SIP interfaces, Wi-Fi networks, cyber security, cloud computing, immersive telepresence systems, PBX systems, disaster recovery preparedness, and other pieces of a modern collaboration solution.

  • Remote Consulting Exchange Server 2010 Upgrade Support Exchange 2010 Migration
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  • Remote Technical Support Microsoft SharePoint Server 2013 Providence Pawtucket Cumberland Microsoft SharePoint Server 2010 Support Outsourcing Providence Cranston Woonsocket
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    Top Quality Exchange 2010 Migration Engineer

    Progent offers expert support for every step of your Microsoft Exchange 2010 migration including outsourced or co-sourced project management services, site readiness preparation, project planning, specification of all new software and equipment required, suggested sourcing, system testing at client site or at Progent's test facility, managing transitional coexistence between Exchange 2010 and Exchange 2003 or 2007, implementation of the production system, deactivating the old servers, and webinar training for customer's IT staff and end users.

  • SCVMM 2016 and SCOM Support and Integration SCVMM 2016 and Windows Server 2016 IT Services
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    Security Audit Consultants

    The Certified Information Systems Auditor accreditation is a recognized qualification that signifies mastery in information system security audit and control. Accredited by the American National Standards Institute, the CISA accreditation has consultants undergo an extensive test given by the ISACA professional association. Progent offers the expertise of a CISA-Certified network security audit professional able to assist businesses in the areas of IS audit services, information technology enforcement, systems and infrastructure ROI, information technology support, safeguarding of information resources, and business continuity preparedness.

  • Security Audits Stealth Penetration Testing Cybersecurity Team Stealth Penetration Testing
  • Server Management Consultants 24x7 Server Consolidation Professional
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  • At Home Workforce Consulting near Providence - VoIP Solutions Consulting Providence Pawtucket Cumberland
  • Support Services CRM CRM Information Technology Consulting
  • Providence At Home Workers IP Voice Technology Expertise Providence Rhode Island
  • Support and Help Windows Server Hyper-V 2016 Management Windows Hyper-V 2016 Failover Clusters Specialists
  • Support and Integration Aironet Access Point Management Aironet 600 Access Point Online Consulting

  • Cisco VoIP Phones and CUBE Technical Support
    Cisco VoIP Phones and Collaboration Consulting Services

    Progent's Cisco CCIE-certified VoIP phone and video IP phone consultants can assist your business to integrate, manage, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP handsets. Progent can provide support for all models of Cisco's IP phones from discontinued Voice over IP devices to the latest HD media phones. Progent's consultants can also assist your organization to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, originally known as CallManager, or with Unified CM Express to create a state-of-the-art IP-PBX environment for unified messaging and collaboration. Progent can also assist you to install Cisco Unified Communications Manager applications that include Unified CM IM and Presence Jabber, Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact solution. Progent's consultants can deliver support with all aspects of Cisco IP Phone integration including designing dial plans, setting up SIP trunking, deploying ISR G2 routers with CUBE VoIP networking support, and creating UCS server clustering and Cisco SRST systems for survivability.

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  • Unified Mobility Connect Support
    Unified CM SIP trunk Remote Support

    Cisco Cisco Unified Communications Manager, previously named CallManager, functions as the foundation of Cisco's communications and collaboration platform. CUCM and Unified Communications Manager Express (CME) offer a modern IP-PBX by integrating tightly with unified messaging applications that include Cisco Unified Communications Manager IM and Presence Service, Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact solution. Progent's Cisco-certified consultants can deliver efficient and budget-friendly online and on-premises support to help organizations of all sizes to create and maintain Unified CM environments by providing Cisco Unified Communications Manager configuration and technical support services that add maximum productivity. Progent can assist with any aspect of Unified CM configuration and troubleshooting in areas that include integrating Cisco Voice over IP phones and desktop Video phones, designing dial plans, setting up SIP trunking and PSTN calling, deploying ISR routers with CUBE VoIP networking support, designing Cisco UCS server failover solutions for high availability, performance tuning, and integration with Exchange Server.

  • At Home Workforce Guidance nearby Providence - IP Voice Technology Consulting Providence
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  • Windows Cluster On-site Technical Support Help and Support Disaster Recovery
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  • Cisco CUBE and ISR Routers Troubleshooting
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    Progent's Cisco CCIE-certified SIP infrastructure consultants can assist organizations of any size to design, integrate, manage, troubleshoot and upgrade Cisco's SIP (Session Initiation Protocol) connectivity solutions and Cisco's CUBE-connected SIP trunks and can provide cost-effective online or on-premises expertise to assist you to move smoothly to a productive communications environment that offers accelerated return on investment. Progent's certified Microsoft collaboration consultants can help you to configure connections between Cisco's CUBE SBC and Microsoft's rich media platforms like Skype for Business Server and Lync for access to a SIP-based IP PSTN trunk.

  • Offsite Workforce Consultants - Providence - VoIP Solutions Consulting Providence Pawtucket Cumberland
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