Enlarging your remote workforce can have a major effect on IT architecture, cybersecurity, and corporate culture. Progent has two decades of background helping businesses of all sizes to design, deploy, administer, tune, and debug IT environments that incorporate work-from-home employees. Progent can assist your Providence organization to select the right tools and adhere to leading practices in creating and maintaining a secure virtual ecosystem for teleworkers that promotes collaboration and returns maximum business value. Progent can provide services ranging from on demand guidance for helping you past challenging IT roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent's consultants can help Providence, Rhode Island businesses to with any facet of creating a high-performing work-from-home ecosystem by providing network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, helpdesk augmentation, cybersecurity, backup/restore solutions, and centralized management.

IP Voice Integration for Teleworkers
Extending the business phone environment to accommodate teleworkers is vital to maintaining a productive at-home workforce. A variety of cloud-centric VoIP products are used by small and mid-size businesses to support remote users. Many enterprises rely on Cisco's current or legacy platforms for VoIP solutions. Progent can assist organizations of any size to plan or tune a telecommuter IP voice environment that delivers the versatility, transparency and protection needed for teleworkers. Progent's Cisco-certified CCIE Voice experts offer high-level support to assist businesses optimize their existing Cisco VoIP systems to support a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) extends high-end telephony features to devices such as IP phones, media processing platforms, VoIP gateways, and multimedia software used throughout the network. CUCM supports other mixed media services such as messaging, video conferencing, and customer collaboration networks. For details about Progent's Cisco Unified CM or CUCM support, visit CUCM consultants.
  • Cisco CallManager is Cisco's earlier call-processing agent and has been replaced by CUCM. Progent can help you to support your existing CallManager environment or migrate smoothly to Cisco's current IP telephony products. To find out about Progent's expertise for Cisco CallManager and Cisco's other older IP voice products, see Cisco CallManager consulting services.
  • Cisco IP Gateways enable integration with public telephony networks and with users operating beyond the corporate perimeter like at-home workers. Progent can provide consulting expertise for Cisco's legacy IP gateways like the UC520, UC540 and UC560 product lines and for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Other VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to enhance your wide area network architecture to support these solutions and provide on-demand integration and debugging expertise.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining a productive work-from-home solution for your Providence, Rhode Island organization, call 1-800-993-9400 or go to Contact Progent.

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