Enlarging your telecommuter workforce may have a major effect on network architecture, cybersecurity, and company workflows. Progent has two decades of experience assisting small and mid-size businesses to plan, configure, manage, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Providence organization to pick the appropriate technologies and adhere to best practices in creating and operating a secure virtual solution for telecommuters that facilitates collaboration and returns maximum value. Progent offers services ranging from on demand expertise for getting you past occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent can help Providence, Rhode Island companies to succeed with any aspect of creating a high-performing work-at-home ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk outsourcing, cybersecurity, backup/restore solutions, and streamlined management.

IP Voice Integration for Telecommuters
Expanding the company phone environment to accommodate telecommuters is critical to maintaining a productive at-home workforce. A variety of cloud-based VoIP products are popular with small and mid-size businesses to server telecommuters. Many larger organizations depend on Cisco's modern or older platforms for IP voice solutions. Progent can help businesses of all sizes to design or maintain a telecommuter VoIP service that provides the flexibility, convenience and security needed for at-home workers. Progent's Cisco-certified CCIE Voice consultants can provide advanced support to help organizations tune their existing Cisco IP voice systems to handle a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) extends advanced telephony features to devices such as VoIP phones, media processing products, Voice over IP gateways, and mixed media software used across the network. CUCM supports additional mixed media services such as unified messaging, voice/video conferencing, and customer collaboration networks. For more information about Progent's Cisco Unified CM or CUCM support, refer to CUCM consultants.
  • CallManager is Cisco's legacy call-processing agent and has been replaced by CUCM. Progent can assist you to maintain your existing CallManager deployment or migrate efficiently to Cisco's current IP telephony solutions. To learn about Progent's support services for Cisco CallManager and Cisco's other older IP voice products, see Cisco CallManager consulting.
  • Cisco IP Gateways provide connectivity with public telephony networks and with users operating outside the corporate perimeter like telecommuters. Progent offers expert support for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 products as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration consulting.
  • Additional VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to expand your WAN architecture to support these VoIP solutions and provide as-needed integration and troubleshooting services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining a productive telecommuter solution for your Providence, Rhode Island company, call 1-800-993-9400 or refer to Contact Progent.



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