Expanding your remote workforce may have a significant effect on network architecture, security/compliance, and corporate workflows. Progent has two decades of experience assisting small and mid-size businesses to design, configure, manage, optimize, and troubleshoot IT environments that support a remote workforce. Progent can assist your Richmond company to select the right tools and follow leading practices in creating and operating a safe virtual office solution for telecommuters that facilitates teamwork and returns maximum business value. Progent can provide services ranging from on demand guidance for helping you past occasional IT bottlenecks to full project management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Richmond, Virginia companies to with any aspect of creating a high-performing work-from-home ecosystem by delivering network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk augmentation, data security, backup/restore solutions, and streamlined management.

IP Voice Integration for Teleworkers
Expanding the business PBX system to include teleworkers is critical to supporting a productive work-at-home solution. A variety of cloud-based digital PBX products are used by small and mid-size businesses to server telecommuters. Many enterprises depend on Cisco's current or older products for IP voice solutions. Progent can help organizations of all sizes to plan or maintain a remote IP voice service that provides the versatility, transparency and security required for telecommuters. Progent's Cisco-certified CCIE IP Voice consultants offer advanced support to help organizations optimize their current Cisco IP voice systems to handle a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers enterprise telephony features to devices such as IP phones, media processing platforms, VoIP gateways, and mixed media software deployed throughout the network. CUCM manages additional mixed media services such as messaging, voice/video conferencing, and team collaboration networks. For more information about Progent's Unified Communications Manager expertise, visit Cisco Unified CM expertise.
  • CallManager is Cisco's earlier call-processing agent and has been replaced by Cisco Unified CM or CUCM. Progent's consultants can help you to maintain your current CallManager environment or migrate smoothly to Cisco's modern IP telephony products. To learn about Progent's support services for CallManager and Cisco's other legacy IP voice products, see Cisco CallManager consulting services.
  • Cisco IP Gateways provide connectivity with public telephony networks and with users operating outside the corporate firewall such as telecommuters. Progent offers expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 products as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
  • Additional VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to expand your WAN infrastructure to support these solutions and deliver on-demand integration and troubleshooting expertise.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and managing an efficient work-from-home environment for your Richmond, Virginia organization, call 1-800-993-9400 or go to Contact Progent.



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