Expanding your at-home workforce may have a significant impact on network infrastructure, security, and corporate culture. Progent has two decades of experience helping small and mid-size businesses to design, configure, manage, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Richmond company to pick the appropriate tools and adhere to best practices in creating and operating a safe virtual office ecosystem for teleworkers that promotes teamwork and delivers maximum value. Progent offers services ranging from on demand expertise for helping you past challenging IT roadblocks to full project management or co-management to help you carry out mission-critical initiatives.

Progent can assist Richmond, Virginia organizations to succeed with any aspect of building a high-performing work-at-home environment by providing infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, cloud integration, helpdesk outsourcing, security and compliance, backup/restore solutions, and streamlined management.

VoIP Solutions for an At-Home Workforce
Expanding the corporate phone system to accommodate telecommuters is vital to maintaining a productive work-at-home solution. A variety of cloud-centric IP voice platforms are popular with SMBs to server teleworkers. Many larger organizations rely on Cisco's modern or legacy products for VoIP solutions. Progent can assist businesses of any size to plan or tune a telecommuter VoIP environment that provides the flexibility, transparency and security required for telecommuters. Progent's Cisco-certified CCIE Voice consultants can provide high-level support to help organizations optimize their current Cisco IP voice systems to support a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers high-end IP telephony capabilities to devices such as IP phones, media processing products, VoIP gateways, and multimedia applications deployed throughout the network. Unified Communications Manager manages other mixed media services such as unified messaging, video conferencing, and team collaboration networks. For more information about Progent's Unified Communications Manager support, see CUCM expertise.
  • CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM. Progent's consultants can help you to maintain your existing CallManager environment or upgrade smoothly to Cisco's modern IP telephony solutions. For details about Progent's expertise for CallManager and Cisco's other early VoIP platforms, refer to CallManager consulting.
  • Cisco IP Gateways enable connectivity with PSTN networks and with users operating outside the corporate firewall like telecommuters. Progent can provide expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 series and for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Other VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to update your wide area network infrastructure to support these VoIP solutions and deliver as-needed integration and debugging expertise.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing an efficient telecommuter solution for your Richmond, Virginia business, phone 1-800-993-9400 or visit Contact Progent.

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