Expanding your telecommuter workforce can have a major effect on IT architecture, security/compliance, and corporate processes. Progent has two decades of background helping businesses of all sizes to plan, configure, manage, tune, and debug IT environments that incorporate at-home workers. Progent can help your Sacramento organization to pick the appropriate technologies and adhere to best practices in building and operating a secure virtual office solution for telecommuters that facilitates collaboration and delivers top business value. Progent can provide services that go from on demand expertise for helping you past challenging IT bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Sacramento, California organizations to succeed with any facet of building a high-performing telecommuting environment by providing network infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk augmentation, cybersecurity, data protection solutions, and streamlined management.

Help Desk Call Center Services for Telecommuters
A rapid, organization-wide changeover to a teleworker workforce, which could be motivated by a pandemic or as a component of a business continuity plan, can overstretch even a well-staffed internal Help Desk. Progent's Help Desk services allow businesses of any size to outsource or supplement their Help Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Center services utilize Progent's extensive network of online IT support specialists along with world-class trouble ticketing and tracking software to provide an affordable, advanced Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 PC support from initial service requests to trouble ticket generation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal enables telecommuters to check or update the status of their current tickets, enter information, and append screenshots or attachments. Desktop support services are delivered at a substantial discount off Progent's normal Level 1 technical service rates, and Progent makes available optional fast escalation to Level 2 and Level 3 support experts to deal with complex problems. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Support Desk Augmentation Service allows your company to supplement your current Help Desk Call Center staff by splitting responsibilities for Support Desk support transparently between your regular IT support organization and Progent's extensive team of PC support technicians and subject matter experts. Progent's co-managed Call Desk service is based on a co-sourcing support model based on the number one professional services automation (PSA) tool for handling help requests and ticketing, establishing responsibility, monitoring progress, and generating reports. For details about how Progent's Call Desk Supplementation Services can help your business to provide best-in-class desktop support to your teleworkers, go to Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing a productive telecommuter environment for your Sacramento, California company, call 1-800-993-9400 or refer to Contact Progent.

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