Expanding your remote workforce may have a significant effect on IT architecture, security/compliance, and corporate workflows. Progent has 20 years of experience helping SMBs to plan, deploy, manage, tune, and debug IT environments that support work-from-home employees. Progent can assist your Sacramento organization to select the right technologies and adhere to best practices in creating and maintaining a secure virtual ecosystem for telecommuters that facilitates teamwork and delivers top business value. Progent offers support services ranging from as-needed guidance for getting you over challenging technical roadblocks to comprehensive project management to help you carry out mission-critical tasks.
Progent can assist Sacramento, California businesses to succeed with any aspect of creating a high-performing work-at-home environment by providing infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, cloud integration, helpdesk outsourcing, data security, data protection solutions, and streamlined management.
Help Desk Support for Teleworkers
A sudden, company-wide transition to a teleworker workforce, which might be driven by a pandemic or as an element of a disaster recovery plan, can overwhelm even a high-performing internal Call Desk. Progent's Help Desk Call Center services allow businesses to outsource or augment their Help Desk Call Center with Progent's remote Technical Response Center team.
- Progent's Standard Call Center support services leverage Progent's nationwide network of online IT support specialists along with enterprise-class ticketing and follow-up technology to provide an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 PC support from help requests to trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to track or update the status of their current trouble tickets, add details, and append screen captures or attachments. Desktop support services are provided at a significant discount off Progent's ordinary Level 1 technical service rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT specialists to resolve advanced issues. To learn more, visit Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Call Center Supplemental Service allows your business to supplement your current Support Desk team by splitting delivery of Support Desk services seamlessly between your regular IT support personnel and Progent's extensive pool of desktop support technicians and subject matter experts. Progent's co-managed Support Desk service is based on a collaborative support solution based on the leading professional services automation (PSA) tool for managing help requests and ticketing, establishing ownership, monitoring progress, and producing management reports. To learn how Progent's Call Desk Augmentation Services can enable your business to provide world-class IT support to your teleworkers, go to Progent's Call Desk augmentation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining a productive work-from-home environment for your Sacramento, California organization, phone 1-800-993-9400 or refer to Contact Progent.