Expanding your remote workforce can have a significant effect on network infrastructure, security/compliance, and corporate culture. Progent has 20 years of experience helping businesses of all sizes to plan, deploy, administer, tune, and debug IT environments that support at-home workers. Progent can assist your Sacramento company to select the appropriate tools and adhere to best practices in creating and operating a secure virtual office solution for telecommuters that facilitates collaboration and delivers maximum value. Progent offers support services that go from as-needed expertise for helping you past challenging IT bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Sacramento, California companies to with any aspect of building a high-performing work-at-home environment by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk outsourcing, security and compliance, backup/restore solutions, and centralized management.

Help Desk Call Center Support for At-Home Workers
A fast, enterprise-wide changeover to a from-home business model, which might be activated by a pandemic or as a component of a disaster recovery process, can overstretch even a high-performing in-house Support Desk. Progent's Help Desk services allow businesses to outsource or supplement their Help Desk with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Desk services leverage Progent's extensive network of remote technical support experts combined with enterprise-class trouble ticketing and tracking software to offer an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 PC technical support from initial service requests through trouble ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to track or revise the status of their active tickets, enter details, and upload screen captures or attachments. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 technical support rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 support experts to resolve complex issues. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Call Center Augmentation Service enables you to augment your existing Help Desk Call Center organization by sharing responsibilities for Call Desk services transparently between your in-house IT support staff and Progent's extensive pool of PC support engineers and subject matter experts. Progent's co-managed Support Desk service is based on a collective support model utilizing the number one PSA platform for managing help requests and trouble tickets, establishing responsibility, tracking progress, and generating management reports. For information about how Progent's Call Center Supplementation Services can enable your company to deliver best-in-class IT support to your at-home employees, refer to Progent's Help Desk Call Center augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing an efficient telecommuter environment for your Sacramento, California organization, phone 1-800-993-9400 or go to Contact Progent.

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