Enlarging your telecommuter workforce can have a significant impact on IT infrastructure, security/compliance, and company workflows. Progent has two decades of experience assisting SMBs to design, deploy, manage, tune, and debug IT networks that support work-from-home employees. Progent can assist your Shreveport organization to select the appropriate technologies and follow leading practices in building and operating a secure virtual ecosystem for teleworkers that facilitates collaboration and returns top business value. Progent offers support services ranging from on demand expertise for helping you over challenging IT roadblocks to full project management to help you successfully complete business-critical initiatives.
Progent's consultants can help Shreveport, Louisiana organizations to with any aspect of creating a high-functioning telecommuting ecosystem by providing infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk outsourcing, endpoint security, data protection solutions, and streamlined management.
Help Desk Call Center Services for Remote Workers
A rapid, company-wide switchover to a from-home workforce, which could be activated by a pandemic or as a component of a business continuity plan, can overstretch even a high-performing in-house Support Desk. Progent's Call Center services make it possible for organizations to outsource or augment their Call Desk by using Progent's remote Technical Response Center services.
- Progent's Standard Support Desk support services utilize Progent's extensive team of remote technical support experts combined with enterprise-class trouble ticketing and follow-up software to provide an affordable, advanced Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 desktop support from initial service requests to trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to track or update their current trouble tickets, add information, and upload screenshots and attachments. Technical support services are provided at a substantial discount off Progent's normal Level 1 technical support charges, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT experts to resolve advanced problems. For more information, see Progent's Standard Helpdesk Services for small companies.
- Progent's Call Desk Supplemental Service enables your company to augment your existing Call Center staff by sharing delivery of Support Desk services seamlessly between your in-house IT support organization and Progent's nationwide roster of desktop support technicians and subject matter specialists. Progent's co-managed Support Desk service uses a collective support solution utilizing the number one PSA platform for managing help requests and trouble tickets, establishing responsibility, monitoring progress, and generating reports. For information about how Progent's Support Desk Augmentation Services can enable your company to deliver world-class desktop support to your from-home workers, go to Progent's Help Desk Call Center augmentation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and managing an efficient telecommuter solution for your Shreveport, Louisiana company, phone 1-800-993-9400 or refer to Contact Progent.