Enlarging your telecommuter workforce can have a significant impact on IT infrastructure, security/compliance, and company workflows. Progent has two decades of experience assisting SMBs to design, deploy, manage, tune, and debug IT networks that support work-from-home employees. Progent can assist your Shreveport organization to select the appropriate technologies and follow leading practices in building and operating a secure virtual ecosystem for teleworkers that facilitates collaboration and returns top business value. Progent offers support services ranging from on demand expertise for helping you over challenging IT roadblocks to full project management to help you successfully complete business-critical initiatives.

Progent's consultants can help Shreveport, Louisiana organizations to with any aspect of creating a high-functioning telecommuting ecosystem by providing infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk outsourcing, endpoint security, data protection solutions, and streamlined management.

Help Desk Call Center Services for Remote Workers
A rapid, company-wide switchover to a from-home workforce, which could be activated by a pandemic or as a component of a business continuity plan, can overstretch even a high-performing in-house Support Desk. Progent's Call Center services make it possible for organizations to outsource or augment their Call Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Support Desk support services utilize Progent's extensive team of remote technical support experts combined with enterprise-class trouble ticketing and follow-up software to provide an affordable, advanced Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 desktop support from initial service requests to trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to track or update their current trouble tickets, add information, and upload screenshots and attachments. Technical support services are provided at a substantial discount off Progent's normal Level 1 technical support charges, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT experts to resolve advanced problems. For more information, see Progent's Standard Helpdesk Services for small companies.
  • Progent's Call Desk Supplemental Service enables your company to augment your existing Call Center staff by sharing delivery of Support Desk services seamlessly between your in-house IT support organization and Progent's nationwide roster of desktop support technicians and subject matter specialists. Progent's co-managed Support Desk service uses a collective support solution utilizing the number one PSA platform for managing help requests and trouble tickets, establishing responsibility, monitoring progress, and generating reports. For information about how Progent's Support Desk Augmentation Services can enable your company to deliver world-class desktop support to your from-home workers, go to Progent's Help Desk Call Center augmentation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and managing an efficient telecommuter solution for your Shreveport, Louisiana company, phone 1-800-993-9400 or refer to Contact Progent.

An index of content::

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    For custom application development, Progent can provide programming experts to produce business applications in areas such as eCommerce, web development, Microsoft Dynamics products including Microsoft Dynamics GP, and custom management reports based on Crystal Reports, Access Report, or FRx Reports. Progentís consultants can use Internet Information Services to build custom eCommerce applications based on Microsoft ASP.NET. In addition, Progent can provide expertise in a broad range of custom software development environments including SQL Server and Delphi. For made-to-order e-Commerce programming, Progent also offers expertise in custom Access, custom Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.

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    Lync Server 2013, renamed Skype for Business, enables businesses of any size to create a manageable and secure communications environment that permits the modern BYOD computing model with IM, real-time presence, audio/video and web conferencing with app sharing and whiteboard, as well as IP-based and PSTN telephony across a broad assortment of stationary PCs and mobile devices. Progent's Microsoft-certified Lync 2013 experts and network integrators can help you to assess the advantages of Lync Server 2013, create an in-house, cloud-resident (with Lync Online) or mixed topology appropriate for your present and future plans, deploy Lync Server 2013 so as to speed up your ROI, and provide custom online and on-premises training to your management staff and users. Progent has in-depth expertise in key pieces of a Lync Server 2013 solution including Microsoft Windows Server, SQL Server and Exchange, and Progent can help you to combine Lync 2013 with popular Microsoft Office and Office 365 applications such as Outlook clients and PowerPoint.

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    Lync 2013, rebranded Skype for Business, enables organizations of all sizes to create a manageable and secure communications environment that permits a Bring-Your-Own-Device computing style with instant messaging, real-time presence, audio/video and web meetings with app sharing, as well as IP and PSTN telephony enabled for a wide range of desktop and handheld devices. Progent's Microsoft-certified Lync Server 2013 consultants and network architects can help you to evaluate the business benefits of Lync 2013, create an in-house, cloud-based (with Microsoft Lync Online) or hybrid topology appropriate for your present and future goals, deploy Lync 2013 in a way that expedites your return on investment, and deliver live online and onsite training to your IT staff and end users. Progent has in-depth expertise in critical components of a Lync Server 2013 solution that include Windows Server, SQL Server and Exchange Server, and Progent can assist your organization to combine Lync Server 2013 with key Microsoft Office and Office 365 apps such as Outlook and PowerPoint.

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    Cisco's network security and remote connection products for small organizations provide a comprehensive line of manageable security solutions to help protect your wired and wireless information system. Cisco's VPN product family includes switches, firewalls, intrusion detection devices and Virtual Private Network concentrators. Progent's expert staff of consultants includes field-proven specialists with Cisco's Certified Internetwork Expert and Cisco Certified Network Professional qualifications who can help your organization to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki wireless access points, and other Cisco security solutions that align best with your business goals.

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    Progent's Computer Help Desk Call Center Outsourcing Support Services for PC desktop technical support are designed especially for small businesses who need immediate availability of a Help Desk Service Center with professional phone support and full escalation capability but who must operate within a restricted IT budget. Important components of Progent's Help Desk Outsourcing Services include: Help Desk Call Center Phone Support, Secure Remote Access Provisioning, System Evaluation, Expert Escalation, Virtual Helpdesk Services, By-the-Minute Billing, and Help Desk Call Center Software Selection and Deployment.

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  • Microsoft Certified Partner VMM Self-Service Portal Support Services Support and Help SCVMM Planning
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    Microsoft Office Communications Server provides Instant Messaging and presence in a scalable, enterprise-grade solution offering enhanced security, seamless compatibility with additional Microsoft products, an extendable, industry-standard development environment, and compliance with regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Communications Server offers cost savings and elevated business efficiencies, increased worker productivity, and better intellectual property protection. MS Communications Server 2007 has been superseded by Lync, which itself has been replaced by Skype for Business. Progent's Microsoft-certified unified communications experts can provide online and onsite support and troubleshooting help for your Office Communications Server deployment and can help you to evaluate the costs and benefits of migrating to Microsoft's Skype for Business. Progent can also help you to design and execute an efficient migration that will add significant strategic value to your IT system

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  • On-site Support SQL Server 2017 on Linux
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    Progent's Microsoft-certified SQL Server 2017 experts can assist your business to assess the business benefits of upgrading to SQL Server 2017 and can assist your organization to design and implement a cost-effective migration of your databases and applications to any network architecture including local, cloud-hosted, or hybrid. Progent's SQL Server experts can provide remote or onsite support services ranging from as-needed design assessment or troubleshooting to end-to-end project management to ensure your SQL Server 2017 initiative is successfully completed on time and within budget.

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    Progent can help your organization in any facet of your upgrade to Exchange Server 2019 such as deploying Windows Server 2019 Core as a host for Exchange; designing HA infrastructure for a local, Microsoft cloud connected or hybrid environment; migrating mailboxes; designing and implementing Hyper-V; configuring hardware load balancing; building Database Availability Groups (DAGs) with MCDB solid-state caching; integrating with Skype for Business 2019 for cloud voicemail; integration with SharePoint; preparing firewalls; integration with Microsoft Office 365; and setting up Outlook.

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  • SQL Development Group
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    Microsoft SQL Server 2000 is a complete, web-aware database and data analysis package that enables the rapid creation of cutting-edge high-end applications that can give your company a critical competitive advantage. Microsoft SQL Server 2000 features core support for XML and the ability to query across the Internet and outside the firewall. The experience of Progent's certified SQL Server 2000 engineers, with an average of more than over 10 years of background supporting Microsoft integration, assures you success in designing, deploying and managing Microsoft SQL Server applications that are well integrated with other applications based on Microsoft's .NET environment.

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    Progent can supply small businesses with an information management professional who can act as a part-time CIO. This part-time CIO can provide long-term direction to help you deploy sensible IT products to enhance business processes so they match better with your business objectives. Your business can develop and implement a well thought out information technology plan without absorbing the cost of a full-time Chief Information Officer.

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    For mid-size companies who need IT consulting services, Progent can deliver a variety of options including local service, on-line assistance, phone-based Help Desk, round-the-clock support with remote network monitoring, emergency staffing, site relocation services, software development, and expert consultation. For medium-size companies in California or other areas serviced by Progent's field engineers, Progent offers professional in-person help for solving technical problems rapidly and affordably.

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    Progent's Power BI consultants can assist your business to design, install, manage, update or troubleshoot your Power BI solution. Progent's database experts can assist you to prep your source data for Power BI reports and dashboards. Progent can show you how to implement and administer a local, cloud, or hybrid environment for Power BI.

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