Expanding your remote workforce can have a major effect on network architecture, security/compliance, and corporate workflows. Progent has two decades of experience helping SMBs to plan, deploy, manage, tune, and debug IT networks that incorporate at-home workers. Progent can help your Shreveport company to select the right tools and adhere to best practices in building and operating a secure virtual office ecosystem for telecommuters that promotes teamwork and returns top value. Progent offers services ranging from on demand expertise for getting you over occasional IT roadblocks to full project management or co-management to help you carry out business-critical initiatives.
Progent's consultants can assist Shreveport, Louisiana companies to with any facet of creating a high-performing work-from-home environment by delivering infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk augmentation, endpoint security, backup/restore solutions, and unified management.
Help Desk Support for Remote Workers
A fast, organization-wide changeover to a teleworker workforce, which might be the result of an epidemic or as an element of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed in-house Call Center. Progent's Help Desk services allow organizations to outsource or augment their Call Desk by using Progent's online Technical Response Center services.
- Progent's Standard Help Desk support services leverage Progent's nationwide network of online IT support experts combined with world-class ticketing and tracking technology to provide an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 PC technical support from initial help requests through ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to check or edit their active tickets, add information, and upload screen captures or relevant files. Support services are delivered at a significant discount off Progent's normal Level 1 desktop support charges, and Progent offers optional rapid escalation to Level 2 and Level 3 support specialists to deal with complex problems. For more information, go to Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Call Center Supplemental Service enables you to expand your existing Help Desk staff by splitting delivery of Support Desk support services seamlessly between your in-house support staff and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's co-managed Help Desk service uses a collective support solution utilizing the number one professional services automation (PSA) tool for handling help requests and ticketing, establishing ownership, tracking progress, and generating reports. For information about how Progent's Help Desk Call Center Augmentation Services can enable your company to deliver world-class IT support to your at-home employees, visit Progent's Call Desk supplementation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and managing an efficient work-from-home environment for your Shreveport, Louisiana company, phone 1-800-993-9400 or go to Contact Progent.