Enlarging your remote workforce can have a significant impact on network infrastructure, security, and company culture. Progent has two decades of background helping businesses of all sizes to plan, deploy, administer, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Petaluma organization to pick the right tools and adhere to best practices in building and operating a safe virtual solution for telecommuters that promotes collaboration and returns top business value. Progent can provide services ranging from as-needed expertise for helping you past occasional technical bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent's consultants can help Petaluma, California companies to with any facet of creating a high-performing work-from-home environment by providing network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, helpdesk outsourcing, endpoint security, data protection solutions, and streamlined management.

Infrastructure for an At-Home Workforce
Integrating the physical and software infrastructure needed to support a remote work environment can be particularly challenging if you must accommodate a combination of worker-owned equipment such as PCs and laptops, Internet routers, and wireless appliances from different manufacturers and with a variety of operating systems and firmware levels. Progent's experience delivering remote help for both legacy as well as modern IT products in virtual office venues allows you to make efficient use of your existing network infrastructure and provides you with ready access to top-tire consultants for implement essential updates. Support services offered by Progent to help you to create a high-functioning work-at-home infrastructure include:

  • VPN connectivity makes it possible to establish a safe tunnel for authenticated at-home workers to access IT assets situated at your company data center or in a public cloud. Progent's consultants can help your company to configure and maintain VPN access between your at-home workforce and your various network resources by providing remote VPN configuration support. For businesses with Cisco's ASA security appliances, Progent's Cisco ASA consultants can assist your remote workers to set up Cisco's popular AnyConnect software to provide secure VPN tunneling for a wide range of devices such as Microsoft Windows, macOS, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure platforms enable a telecommuter to see and interact with a remote PC's desktop. This technology gives network managers substantial control over the digital environment of telecommuters and offers them a familiar work experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers attach home networks to the Internet and typically support VPN tunnels, home wireless networks, and firewalls. Progent can provide expert remote support for configuring routers from a range of manufacturers. See router configuration support from Cisco-certified experts.
  • Home Wireless networks, often shared by the whole family and visitors, are commonly used by telecommuters to connect to their Internet router for work. This can create performance and security issues. Progent can assist businesses to mitigate these issues by delivering expertise like Cisco Aironet configuration consulting, Cisco-certified Meraki WiFi deployment consulting, and Ubiquiti WiFi access point integration help.
  • Internet connectivity solutions impact the performance and availability of connections between at-home workers and the corporate network. Mission-critical processes may require backup Internet access in case the primary connection fails. Progent can provide expertise for selecting Internet service providers, selecting appropriate service offerings, and setting up fault-tolerant Internet connections. Refer to Internet access solutions.

VoIP Solutions for Teleworkers
Extending the corporate PBX environment to include teleworkers is critical to supporting a productive at-home workforce. A variety of cloud-centric VoIP products are used by small and mid-size businesses to server telecommuters. Many enterprises rely on Cisco's modern or older products for VoIP management. Progent can help businesses of all sizes to plan or maintain a telecommuter IP voice service that delivers the flexibility, transparency and security needed for at-home workers. Progent's Cisco-certified CCIE IP Voice experts can provide advanced support to assist organizations tune their current Cisco VoIP systems to support a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers high-end IP telephony features to devices such as IP phones, media processing products, Voice over IP gateways, and multimedia software used across the network. CUCM supports other combined media services such as unified messaging, video conferencing, and team interaction networks. For more information about Progent's CUCM support, refer to CUCM consultants.
  • Cisco CallManager is Cisco's earlier call-processing software and has been superseded by Cisco Unified CM. Progent can assist you to maintain your current CallManager environment or migrate efficiently to Cisco's modern IP telephony products. To find out about Progent's expertise for CallManager and Cisco's other older IP voice platforms, visit Cisco CallManager consulting services.
  • Cisco IP Gateways provide connectivity with PSTN networks and with clients operating outside the corporate perimeter such as at-home workers. Progent can provide consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 products and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration expertise.
  • Other VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to expand your WAN architecture to work with these solutions and provide on-demand configuration and debugging expertise.

Video Conferencing for Telecommuters
A broad range of voice/video conferencing platforms from major vendors support online discussions, video and voice conferencing, chat, and screen sharing for both local users and telecommuters. Many organizations utilize multiple products to meet the needs of their various partners and clients. Progent can help you to manage your current conferencing environment and optimize the experience of your at-home workforce.

  • Skype for Business is Microsoft's leading unified communications product that enables presence, IM, voice and video conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified specialists who can help you to configure and manage Skype for Business client software to support your at-home workforce. To learn more about Progent's support expertise for Skype for Business, see Skype for Business integration services.
  • FaceTime is Apple's group video calling platform for iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Current editions of FaceTime support as many as 32 concurrent users for video calls. For details about Progent's support services for FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for most computing devices. Delivered through Cisco's Webex Cloud platform, Webex capabilities include sharing granular content or screens, presentations that embed rich media including Microsoft PowerPoint, network-based recording, plus editing and playback for future reference. To learn more about Progent's support services for Cisco Webex and for other IP video solutions from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conferencing, contacts, and information with features such as video calling, threaded chat, plus file sharing. To learn more about Progent's support services for Teams as well as for additional Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
  • Additional Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging expertise for these conferencing platforms and assist you to optimize your network infrastructure to host them.

Microsoft Collaboration Software for At-Home Workers
Microsoft's collaboration products are tightly integrated with Microsoft's popular Office and Microsoft 365 suites, offering a powerful ecosystem of productivity apps that deliver a cohesive user interface for sharing information throughout a corporate network and on a wide range of endpoint computers. Progent has delivered remote consulting services for SharePoint and Exchange since their original publication and can help your company to configure these flagship collaboration platforms to optimize the productivity of your at-home workforce.

SharePoint Server Deployment Consultants for At-Home WorkersSharePoint uses web entities to enable collaboration and information sharing by providing policy-driven access to data, workflow, and utilities for looking through enterprise-wide information silos. SharePoint enables you to create secure portals that permits at-home workforce to see and edit aggregated corporate intelligence by means of Intranets (Wikis), Blogs, social networking web sites, and Web Parts (Widgets). To learn about Progent's SharePoint consulting expertise, visit SharePoint integration and application development expertise.

Exchange Configuration Consultants for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange expertise, see integration expertise for Exchange.

Microsoft Onedrive Deployment Experts for Remote WorkersOneDrive is Microsoftís shared cloud-based file hosting and synchronization service, comparable to GoogleDrive. Remote users can save files to the OneDrive service, and colleagues anywhere can retrieve them securely through a web browser. Provided with Microsoft 365, OneDrive enables home workers to jointly author documents. Revisions created offline are uploaded when you reconnect to the Internet. To find out about Progent's consulting services for Microsoft OneDrive, go to Onedrive configuration experts.

Cloud Integration for At-Home Workers
Progent can provide fast and affordable online support for helping organizations to build, maintain and troubleshoot cohesive network models that combine internal data centers, teleworkers, branch offices, and cloud services. Progent offers expertise for all modes of cloud service delivery such as Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help teleworkers resolve problems with cloud access, identity, and cybersecurity.

Azure Integration Services for Remote WorkersMicrosoft Azure is a leading platform for cloud services that allows you to use infrastructure, servers, and critical apps hosted on Microsoft's massive cloud. Microsoft Azure offers over 100 cloud-based services including hosting for Windows and Linux-based virtual machines, scalable cloud storage, email and messaging, application development with Visual Studio, and data protection. Progent can help your organization to deploy virtual machines on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity management with Azure Active Directory, and plan backup and restore systems with Azure Backup. Progent's cloud experts can also help you create protected access to Azure for remote workers by configuring and debugging firewall appliances and VPN tunnels. To find out about Progent's expertise for Microsoft Azure, see Microsoft Azure consulting services.

Office 365 Integration for TelecommutersOffice 365, rebranded Microsoft 365, is Microsoft's growing family of business productivity applications and cloud services offered by subscription. Microsoft apps and cloud services are provided in a selection of bundles intended for users ranging from students and households to major enterprises. Progent can provide quick and easy remote access to experts familiar with Office 365-compatible client devices based on Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help you to evaluate the various subscription bundles offered with Microsoft 365 and configure 365 apps for your teleworkers to achieve top business value. For information about Progent's support services for Microsoft Office 365, refer to Office 365 consulting services.

Exchange Online Integration for At-Home WorkersMicrosoft 365 Exchange Online is one of the most widely used applications in Azure-hosted Office 365 product line. Office 365 Exchange Online provides the benefits of reduced spending for physical infrastructure, easier management, on-demand scaling, high availability, and other benefits inherent with public clouds. Microsoft has engineered Office 365 Exchange Online to operate smoothly with on-premises Exchange environments, allowing you to build hybrid cloud/onsite networks. Progent's certified Exchange consultants can provide occasional assistance to get you through tough IT bottlenecks and can also provide end-to-end project management outsourcing to ensure your remote workers have convenient and secure access to your Microsoft 365 Exchange Online environment. To find out Progent's consulting services for Office 365 Exchange Online, go to Exchange Online integration and support expertise.

Amazon AWS Integration Services for TelecommutersAmazon Web Services (AWS) is a trailblazer in the public cloud arena and is the industry's biggest provider of cloud services. Progent offers quick and affordable online contact with cloud integration experts who can assist your business to design, implement, maintain, and debug hybrid IT networks that incorporate Amazon AWS cloud services with on-premises resources and with other public clouds such as Azure. Progent also can provide access to Cisco-certified CCIE networking consultants to help you to build a high-uptime network model so your employees have a consistent computing experience whether they are working from your main office, a remote branch, from home, or on the move. For details about Progent's consulting expertise for Amazon AWS, refer to Amazon AWS consulting support.

Google Cloud Integration Services for TeleworkersGoogle Cloud Platform (GCP) is a leading suite of cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can help your organization to expand your current IT resources with the Google Cloud, and Progent's DBA experts can help you make your critical apps cloud ready so your at-home workers can benefit fully from Google Cloud Platform services. Progent can assist you to set up virtual machines on GCP Compute Engine, design an efficient storage solution with GCP Storage services, and simplify access management for teleworkers with Google Cloud Identity. Progent can also help your business to utilize GCP's unified management tools to administer and monitor your Google Cloud ecosystem. For details, refer to Google Cloud Platform integration expertise.

Help Desk Call Center Support for At-Home Workers
A rapid, company-wide switchover to a teleworker workforce, which might be the result of an epidemic or as part of a business continuity preparedness plan, can overwhelm even a well-staffed in-house Support Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or augment their Call Center with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Center services leverage Progent's nationwide network of online IT support experts combined with enterprise-class ticketing and tracking technology to provide an economical, modern Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 PC technical support from service requests through trouble ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables from-home workers to track or edit their active trouble tickets, add information, and upload screenshots and attachments. Desktop support services are delivered at a substantial price reduction off Progent's normal Level 1 technical service charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 support experts to resolve advanced problems. For more information, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Call Center Supplemental Service enables your company to supplement your existing Help Desk staff by sharing responsibilities for Support Desk services transparently between your in-house support staff and Progent's nationwide team of desktop support engineers and subject matter specialists. Progent's co-managed Call Center service uses a collaborative support solution utilizing the leading PSA platform for handling help requests and ticketing, establishing ownership, tracking progress, and generating management reports. For information about how Progent's Help Desk Supplementation Services can enable your company to deliver best-in-class desktop support to your telecommuters, see Progent's Call Center supplementation Services.

Cybersecurity for Remote Workers
Remote workers often use their personal equipment and work in an unsecured area. This increases their exposure to cyber threats and calls for careful use of security appliances, remote endpoint monitoring, and the enforcement of policies in compliance with leading practices. Progent's seasoned roster of certified data security professionals can assist your business to design, implement and manage a modern security solution that guards critical information in IT networks that incorporate an at-home workforce.

  • Firewalls allow you to build a network environment that can be securely accessed by on-premises users and by telecommuters, mobile workers, vendors, customers, and other stakeholders. Modern firewall devices permit you to assign and control different permissions to different classes of users and to expand your network and adjust your security as your company evolves and as network attacks become increasingly complex. Progent supports both current and legacy security appliances from all leading vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. For more information about Progent's firewall integration services, visit firewall integration and support expertise.
  • Online Endpoint Monitoring makes it easy to watch over the disparate computers used by teleworkers and either reject or spot and respond to the latest threats like ransomware. With ProSight Active Security Monitoring services, a small-footprint agent is put on each protected endpoint device, monitoring all activity and utilizing advanced AI technology to detect new attacks before they can spread. When an attack is discovered, ProSight ASM immediately isolates the targeted endpoint device from the corporate network to contain the malware. Because the ProSight Active Security Monitoring agent is autonomous, endpoint devices stay secure even when they are disconnected from the Internet. To learn more about ProSight Active Security Monitoring, see remote endpoint monitoring for an at-home workforce.
  • Security Audits can assess the exposure of your network to all classes of outside and internal security attacks for a network that includes an at-home workforce. Progent can deploy remote, automated security analysis software for rapidly and affordably uncovering a broad range of security holes that can be found over the Internet. Progent's endpoint security audit experts, which can be provided by security experts with advanced certifications such as CISA, ISSAP, and GIAC, can assist your company to audit your workflows and policies and assess your network architecture to enable you to implement the highest level of protection for your remote workers.

Data Protection Solutions for Remote Workers
Data Protection covers saving and restoring critical information in order to prevent data loss and minimize recovery time and effort in case of storage system problems resulting from equipment breakdowns, programming hiccups, human error, malware, or other causes. Dependable data protection strategies can be particularly challenging to architect and manage in hybrid networks that combine in-house data centers, public clouds, and at-home workers.

  • Backup/Recovery strategies for teleworkers must address multiple kinds of personally owned endpoints. Progent can provide quick online help from consultants familiar with a broad array of platforms for backing up Windows, Apple and Linux/UNIX powered servers and desktop computers as well as notebooks, iOS and Android tablets and handhelds. Popular backup/recovery solutions supported by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, CrashPlan, Retrospect, and Time Machine. To back up data spread across a hybrid network, Progent can provide ProSight Data Protection Services (DPS), a backup/recovery subscription service that utilizes cloud storage and includes fine-grained restore and centralized management.
  • Disaster Recovery/Business Continuity strategies typically envision circumstances that call for a rapid switch to a work-at-home environment. Progent's expert disaster recovery preparedness consultants and business continuity planning consultants can help your company to develop, document and validate a DR/BC plan that addresses the process of switching to telecommuting.

Unified Management for an At-Home Workforce
Microsoft has renamed and rebundled its endpoint management platforms under the title Endpoint Manager, which encompasses Intune for cloud management of remote endpoints and Configuration Manager for managing onsite endpoints. Microsoft Endpoint Manager provides a centralized platform for safeguarding critical information by controlling on-premises, mobile, and home-based endpoints.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management suite that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and securing off-premises computers and software. Managed endpoint devices can be personally owned or company owned. Network administrators managing the enrolled endpoint computers of at-home workers can use Intune to provision and authenticate apps on managed devices, push patches and certificates, set up rules for accessing information and resources, set passwords, create VPN connections, determine how teleworkers share information, set up threat defense, ensure compliance, and wipe corporate information from missing, stolen or deactivated endpoint devices. Microsoft Intune can be used with iOS, Android, Windows, and macOS computers. For details about Microsoft Intune and to find out how Progent can help your company to use Microsoft's Endpoint Management to manage the devices of your teleworkers, go to Intune mobile endpoint management experts.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management (MDM) platform that allows network administrators to keep offsite endpoint devices up to date and protected. Workspace ONE incorporates VMware AirWatch technology for unified endpoint administration plus VMware's Horizon virtual software delivery technology for authorization control, app management, and configuration management of endpoints. Workspace ONE operates with endpoints powered by Windows 10, macOS, iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises deployment through a perpetual license. Top capabilities of VMware Workspace ONE include rapid over-the-air deployment of new laptops, quick onboarding of new users, policy setting and enforcement for all classes of endpoints, aggregated reporting and performance analytics, an email encryption gateway, and seamless integration with Microsoft applications and cloud-based products. For details about Progent's expertise for VMware Workspace ONE, see VMware Workspace ONE mobile device management expertise.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing a productive work-from-home solution for your Petaluma, California business, call 1-800-993-9400 or refer to Contact Progent.



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    Progent's Microsoft-certified information technology experts can provide Windows Server 2016 migration consulting to assist organizations of all sizes to plan and implement an efficient move to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid architecture. Progent can assist you to assess the business value of Windows Server 2016 for your enterprise and can help you with any facet of planning, deploying, managing or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist you to take advantage of the many innovative high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time Privileged Access Management, VM load balancing, Storage Replica, plus multi-domain failover clusters.

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    Progent can provide enterprise clients the help of a NetApp-certified consultant for online or onsite support for NetApp's entire family of SAN software and hardware products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod cloud infrastructure, SnapMirror, SnapVauly continuous D2D backup, Virtual Storage Console for VMware vSphere, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, plus NetApp's FAS, AFF, V-Series and N-Series storage products. Components of NetApp SAN storage solutions supported by Progent include SAN dsign, cloud integration, virtualization, migrations, non-disruptive updates, storage management, security and compliance, high availability, and troubleshooting. Progent can provide Level 3 support to assist you to resolve issues with NetApp SAN deployments quickly and affordably following leading practices.

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    Progent's consultants have delivered support for Microsoft Dynamics GP and Great Plains software for nearly two decades and Progent has delivered system integration, customization, training, and debugging since the product's original release. Progent can provide high-level expertise for upgrading legacy Dynamics GP deployments. Progent can help your business to plan, test, and carry out an efficient migration from a a legacy version of GP to the current version of Dynamics GP.

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    The server cluster technology built into the high-end versions of Windows Server 2008 is radically redesigned to simplify the deployment, setup, and management of server clusters that offer improved levels of system availability, protection, performance, and versatility. New or enhanced features include automated cluster Validation, revamped setup and deployment, unified cluster administration, new cluster infrastructure for maximum uptime, better security and quorum structure, fewer failure points, greater disk and memory capacity, and improvements for geographically dispersed clusters. Progent's consultants can help your company evaluate the business benefits of failover clusters, design and implement an installation, educate your network support staff to administer your failover clusters, provide ongoing consulting and technical help services, and create and validate a business continuity procedure.

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    Progentís Microsoft-premier consultants can help you to update your application servers and/or desktops from 32 bits to 64 bits. Progent can help your company to understand the risks and advantages of upgrading to 64-bit computing, plan an affordable upgrade strategy that minimizes operational disruptions, and provide inexpensive, expert online help to assist your organization to install 64-bit operating systems and application software on your existing hardware.

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    Progent's certified IT consultants can provide Windows Server 2016 integration consulting services to assist businesses of all sizes to design and implement an efficient move to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud, or hybrid architecture. Progent can help your company to assess the benefits of Windows Server 2016 for your enterprise and can help you with any aspect of planning, configuring, managing or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help you to benefit from the many new high-availability and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, VM load balancing, Storage Replica, plus multi-domain clusters.

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    Microsoft Exchange Server 2013 includes major enhancements to the capabilities of its predecessor Microsoft Exchange 2010 and introduces important new features plus a revamped structure. These improvements affect key facets of IT like ease of administration, availability, security, cost of ownership, teamwork, expandability, performance, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consulting professionals can help you understand the possible business benefits of upgrading to Exchange Server 2013, design an efficient validation and rollout plan, and educate your IT team to maintain your Microsoft Exchange 2013 solution. Progent can also provide affordable online support and management services for Microsoft Exchange Server 2013.

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    Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's preparedness to block ransomware or recover rapidly from a ransomware attack. Progent will consult with you personally to gather information concerning your existing security profile and backup/recovery procedures, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup system that reduces your exposure to a ransomware attack and meets your business requirements.

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    Progent's ProSight Email Guard solution uses the technology of leading data security vendors to provide web-based management and world-class protection for your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall.

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    Progent offers fast online access to Cisco-certified CCIE networking consultants. Progent's CCIE experts can connect to your network via powerful remote diagnostic tools to provide fast and affordable troubleshooting and repair of critical network issues.

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    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital files, apps and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your critical information.

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    Progent's ProSight family of managed IT services are geared to provide organizations who have minimal in-house IT administration and support staffs with low-cost help from enterprise-class management tools and consulting expertise. Benefits of the ProSight line of managed services include flat-rate network maintenance costs, smart automation of common administrative tasks, continual adoption of the latest information technology, smooth migration from legacy systems to current solutions, close alignment of information technology with strategic goals, access to veteran network experts, and allowing management to concentrate on business issues instead of fast-evolving computer technology.

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    Small to middle size companies can now get all the advantages of Microsoft System Center Operations Manager and also have fast access to Progentís Microsoft Certified network support professionals. With Progent's economically priced network support packages, small and midsize businesses can select a simple Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and remote service or a complete round-the-clock outsourcing package. Progent supports Microsoft System Center Operations Manager to offer small business information systems world-class availability, protection, and productivity.

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    Progent's Meraki Wi-Fi AP consultants offer online and on-premises support to assist organizations of all sizes to plan, deploy, manage, upgrade or debug Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can help your business to configure and manage Meraki-based Wi-Fi networks for environments that range from a telecommuter's home or a remote office all the way to a campus or a multi-site enterprise. Progent can also help you to configure other Cisco technology including Catalyst and Nexus switches, routers and ASA firewalls to create a cohesive network infrastructure that delivers the same connectivity, performance, security compliance, manageability and uptime for wired and wireless clients irrespective of their mobility or computing device.

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    Our Experts Group offers consulting in important areas such as Apple OS networking and programs; Support for Linux-based, UNIX-powered, and Sun systems; Manufacturing Resource Planning, Enterprise Resource Planning, or CRM consulting; Strategic and specialized application support; Chief Information Officer, management information analyst, and project logistics services; Special applications development and integration; Web, electronic business, EDI, and customer portal development and integration; DBM support and efficiency help; Management information expertise; and Telecom architecture consulting.

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    If you are a network engineer with system support expertise, teaming with Progent and helping Progent's customers will enhance your abilities via collaboration with our team of motivated, high-output consultants. Progent's commitment to providing network consulting and computer support to small and midsize businesses will give you the chance to consult in depth with decision makers and add significantly to the success of dynamic organizations. Also, Progent's virtual office network provides state-of-the-art tools for off-site service and wireless access to help you to deliver speedy fixes when you take on business-critical issues.

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