Enlarging your telecommuter workforce may have a significant impact on network architecture, security/compliance, and company processes. Progent has 20 years of background helping businesses of all sizes to plan, configure, administer, optimize, and debug IT environments that incorporate work-from-home employees. Progent can help your Hayward organization to pick the appropriate technologies and adhere to leading practices in building and operating a secure virtual office ecosystem for telecommuters that facilitates collaboration and returns top value. Progent offers services ranging from as-needed expertise for getting you past occasional technical roadblocks to comprehensive project management to help you successfully complete business-critical tasks.

Progent's consultants can help Hayward, California companies to with any facet of building a high-performing telecommuting environment by providing network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, cloud connectivity, helpdesk outsourcing, endpoint security, data protection solutions, and centralized management.

VoIP Solutions for Teleworkers
Extending the business phone environment to include remote users is vital to maintaining a productive at-home workforce. A variety of cloud-based digital PBX products are popular with small and mid-size businesses to server telecommuters. Many enterprises depend on Cisco's current or legacy platforms for VoIP management. Progent can help businesses of all sizes to plan or maintain a remote IP voice environment that delivers the flexibility, transparency and security required for telecommuters. Progent's Cisco-certified CCIE IP Voice consultants can provide advanced support to assist organizations tune their current Cisco IP voice environments to support an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends advanced telephony capabilities to devices such as VoIP phones, media processing products, Voice over IP gateways, and multimedia software deployed throughout the network. CUCM manages other mixed media services like messaging, video conferencing, and customer interaction networks. For more information about Progent's Cisco Unified CM or CUCM expertise, refer to CUCM consulting services.
  • Cisco CallManager is Cisco's earlier call-processing software and has been superseded by CUCM. Progent can assist you to support your current CallManager environment or migrate smoothly to Cisco's modern IP telephony solutions. To learn about Progent's expertise for CallManager and Cisco's other early VoIP products, see CallManager consulting.
  • Cisco IP Gateways provide connectivity with PSTN networks and with clients operating outside the corporate perimeter such as telecommuters. Progent can provide expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 product lines and for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Other VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to expand your WAN architecture to work with these VoIP solutions and deliver on-demand configuration and troubleshooting services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing a productive telecommuter solution for your Hayward, California business, call 1-800-993-9400 or refer to Contact Progent.



An index of content::

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    Progent's ProSight portfolio of managed services are designed to provide businesses who have small in-house network support staffs with affordable help from enterprise-class management tools and technical experts. Advantages of Progent's ProSight catalog of managed services include predictable IT maintenance costs, automation of routine administrative tasks, ongoing absorption of the latest technology, graceful transition from legacy systems to modern solutions, improved alignment of computer technology with business objectives, access to veteran network consultants, and freeing up management to concentrate on business rather than ever-changing computer technology.

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    Cisco Cisco Unified Communications Manager (CUCM or Unified CM), formerly named CallManager, acts as the core of Cisco's communications and collaboration solution. Cisco Unified Communications Manager and Unified Communications Manager Express (CME) provide a location-independent IP-PBX by integrating tightly with apps like Unified CM IM and Presence Service, Unity Express for voicemail management, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact solution. Progent's CCIE-certified consultants can deliver effective and affordable online and on-premises support to assist businesses of all sizes to create and maintain CUCM environments by providing Unified Communications Manager integration and troubleshooting services that deliver optimum productivity. Progent's consultants can assist with any aspect of Unified CM configuration and debugging in areas such as integrating Voice over IP phones and desktop Video phones, reviewing dial plans, configuring SIP trunking and PSTN calling, deploying ISR G2 routers with CUBE VoIP networking support, designing Cisco UCS server failover solutions for survivability, performance tuning, and integration with Microsoft Exchange Server and Skype for Business.

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    Progent's Cisco-certified CCIE consultants can assist your business to set up, manage, upgrade, tune and troubleshoot Cisco Catalyst switches. Progent can also help your business to harden the security of Catalyst switches and migrate smoothly from outdated appliances to modern devices.

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