Expanding your remote workforce may have a significant impact on IT architecture, security/compliance, and company workflows. Progent has 20 years of background assisting small and mid-size businesses to design, deploy, manage, tune, and debug IT networks that support a remote workforce. Progent can assist your Jacksonville organization to select the right technologies and adhere to leading practices in building and maintaining a secure virtual office ecosystem for telecommuters that facilitates collaboration and returns top value. Progent can provide services that go from on demand expertise for helping you over challenging IT roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can help Jacksonville, Florida businesses to succeed with any aspect of building a high-functioning telecommuting environment by delivering network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk outsourcing, data security, backup/restore solutions, and unified management.

IP Voice Integration for Teleworkers
Expanding the corporate phone system to accommodate telecommuters is critical to supporting an effective at-home workforce. A variety of cloud-centric IP voice products are used by small and mid-size businesses to server telecommuters. Many larger organizations rely on Cisco's current or legacy platforms for VoIP management. Progent can assist businesses of any size to plan or maintain a remote VoIP environment that delivers the versatility, convenience and security required for at-home workers. Progent's Cisco-certified CCIE Voice consultants can provide advanced support to assist organizations tune their current Cisco IP voice environments to support an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends high-end telephony features to devices such as VoIP phones, media processing products, Voice over IP gateways, and multimedia applications deployed throughout the network. Unified Communications Manager supports additional combined media services such as messaging, voice/video conferencing, and customer collaboration networks. For more information about Progent's Cisco Unified CM or CUCM support, visit CUCM consulting services.
  • Cisco CallManager is Cisco's earlier call-processing software and has been replaced by CUCM. Progent can help your company to maintain your current CallManager deployment or upgrade smoothly to Cisco's current IP telephony products. For details about Progent's support services for Cisco CallManager and Cisco's other older VoIP platforms, see CallManager consulting services.
  • Cisco IP Gateways enable integration with PSTN networks and with clients working outside the corporate firewall such as telecommuters. Progent can provide consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 series as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Other VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to enhance your wide area network infrastructure to support these solutions and deliver as-needed configuration and debugging expertise.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining an efficient telecommuter solution for your Jacksonville, Florida company, phone 1-800-993-9400 or go to Contact Progent.