Enlarging your remote workforce can have a major effect on network architecture, security/compliance, and corporate culture. Progent has two decades of background helping SMBs to plan, configure, manage, optimize, and troubleshoot IT environments that support a remote workforce. Progent can assist your Jacksonville company to select the right technologies and adhere to leading practices in building and operating a safe virtual solution for telecommuters that facilitates collaboration and returns top business value. Progent can provide support services ranging from on demand expertise for getting you over occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent's consultants can help Jacksonville, Florida companies to with any facet of creating a high-performing work-at-home environment by delivering infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud integration, helpdesk augmentation, security and compliance, backup/restore solutions, and centralized management.

IP Voice Integration for At-Home Workers
Expanding the corporate PBX environment to include telecommuters is vital to supporting an effective work-at-home solution. A broad range of cloud-based IP voice products are used by SMBs to support remote users. Many enterprises depend on Cisco's modern or legacy platforms for VoIP management. Progent can help businesses of all sizes to design or maintain a telecommuter VoIP environment that provides the versatility, transparency and security needed for remote users. Progent's Cisco-certified CCIE Voice consultants can provide advanced support to help businesses optimize their existing Cisco IP voice environments to support a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) extends enterprise telephony capabilities to devices like IP phones, media processing products, Voice over IP gateways, and mixed media applications used throughout the network. Unified Communications Manager manages other combined media services such as unified messaging, video conferencing, and customer interaction networks. For details about Progent's CUCM support, visit Cisco Unified CM consulting services.
  • CallManager is Cisco's earlier call-processing agent and has been replaced by Cisco Unified CM. Progent can assist your company to maintain your current CallManager environment or migrate efficiently to Cisco's current IP telephony products. To find out about Progent's support services for Cisco CallManager and Cisco's other legacy IP voice platforms, visit Cisco CallManager expertise.
  • Cisco IP Gateways provide integration with public telephony networks and with users working outside the corporate perimeter like at-home workers. Progent can provide expert support for Cisco's legacy IP gateways like the UC520, UC540 and UC560 product lines and for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Additional VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your WAN infrastructure to work with these VoIP solutions and deliver as-needed configuration and troubleshooting services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing an efficient telecommuter solution for your Jacksonville, Florida company, phone 1-800-993-9400 or visit Contact Progent.

An index of content::

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    Progent's Computer Help Desk Outsourcing Services for PC desktop support are designed especially for small businesses who require fast access to a Help Desk Service Center with expert phone support and full escalation capability but who have to work within a restricted IT budget. Key components of Progent's Help Desk Outsourcing Support Services are Help Desk Phone Support, Optional Remote Access Provisioning, System Evaluation, Problem Escalation, Virtual Help Desk Support, Per Minute Billing, and Helpdesk Software Selection and Integration.

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    GIAC was established in 1999 to certify the skill of computer security professionals. GIAC certifications are recognized by companies and institutions around the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance specialists can provide support for any of the security disciplines addressed under GIAC accreditation including evaluating network vulnerability, incident handling, intrusion detection, web services security and security information and event management (SIEM) solutions.

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  • Email Virus Signature Consultants
    Engineers ProSight Email Security

    Progent's ProSight Email Guard uses the technology of leading information security vendors to provide centralized control and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further level of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, DLP, and encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter.

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