Enlarging your remote workforce can have a major effect on IT infrastructure, security, and company processes. Progent has two decades of experience assisting SMBs to plan, configure, manage, optimize, and debug IT networks that support a remote workforce. Progent can assist your Jacksonville company to select the appropriate technologies and follow leading practices in building and operating a secure virtual ecosystem for telecommuters that promotes teamwork and delivers maximum business value. Progent offers support services ranging from as-needed guidance for getting you over challenging technical bottlenecks to full project management to help you carry out business-critical tasks.

Progent's consultants can help Jacksonville, Florida companies to with any facet of building a high-performing work-from-home environment by delivering network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk augmentation, data security, data protection solutions, and unified management.

VoIP Integration for Remote Workers
Expanding the corporate phone environment to accommodate remote users is vital to maintaining an effective work-at-home solution. A variety of cloud-based IP voice platforms are popular with small and mid-size businesses to server telecommuters. Many larger organizations rely on Cisco's modern or older platforms for VoIP management. Progent can assist organizations of any size to design or tune a remote VoIP environment that provides the versatility, transparency and security required for telecommuters. Progent's Cisco-certified CCIE Voice consultants offer advanced support to help businesses optimize their existing Cisco IP voice systems to handle an expanding remote workforce.

  • Cisco Unified Communications Manager (CUCM) extends enterprise telephony features to devices like VoIP phones, media processing platforms, Voice over IP gateways, and multimedia software used throughout the network. Unified Communications Manager manages other mixed media services like messaging, voice/video conferencing, and customer collaboration networks. For details about Progent's Cisco Unified CM or CUCM expertise, visit Cisco Unified CM consulting services.
  • Cisco CallManager is Cisco's legacy call-processing agent and has been replaced by Cisco Unified CM or CUCM. Progent's consultants can help your company to maintain your existing CallManager deployment or migrate smoothly to Cisco's modern IP telephony solutions. For details about Progent's support services for Cisco CallManager and Cisco's other older IP voice platforms, visit CallManager consulting.
  • Cisco IP Gateways provide integration with PSTN networks and with clients operating beyond the corporate perimeter like at-home workers. Progent offers expert support for Cisco's legacy IP gateways like the UC520, UC540 and UC560 series as well as for current Cisco SIP gateways. See Cisco SIP gateway integration expertise.
  • Additional VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to expand your WAN infrastructure to work with these VoIP solutions and provide as-needed configuration and debugging services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing an efficient work-from-home environment for your Jacksonville, Florida company, phone 1-800-993-9400 or refer to Contact Progent.



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