Expanding your at-home workforce can have a significant effect on IT infrastructure, security/compliance, and company culture. Progent has 20 years of experience helping small and mid-size businesses to design, configure, manage, tune, and troubleshoot IT environments that support a remote workforce. Progent can assist your Jacksonville organization to select the right technologies and follow leading practices in creating and operating a secure virtual office solution for telecommuters that facilitates teamwork and delivers maximum value. Progent offers support services that go from on demand expertise for getting you over occasional IT bottlenecks to full project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can assist Jacksonville, Florida organizations to with any aspect of creating a high-performing work-from-home environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk services, security and compliance, data protection solutions, and streamlined management.

IP Voice Solutions for Remote Workers
Extending the business PBX environment to include teleworkers is vital to maintaining a productive at-home workforce. A variety of cloud-centric digital PBX platforms are used by SMBs to server telecommuters. Many larger organizations rely on Cisco's current or legacy platforms for VoIP solutions. Progent can help organizations of all sizes to design or tune a telecommuter IP voice service that provides the versatility, convenience and protection needed for at-home workers. Progent's Cisco-certified CCIE Voice consultants offer advanced support to assist businesses tune their existing Cisco VoIP environments to support a growing remote workforce.

  • Cisco Unified Communications Manager (CUCM) delivers high-end IP telephony features to devices such as VoIP phones, media processing platforms, Voice over IP gateways, and mixed media applications used across the network. Unified Communications Manager supports other mixed media services such as unified messaging, video conferencing, and customer collaboration networks. For more information about Progent's CUCM support, visit Cisco Unified CM expertise.
  • Cisco CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM. Progent can assist you to support your current CallManager environment or migrate smoothly to Cisco's modern IP telephony products. To find out about Progent's support services for CallManager and Cisco's other legacy VoIP products, see Cisco CallManager expertise.
  • Cisco IP Gateways enable connectivity with PSTN networks and with users working outside the corporate perimeter like telecommuters. Progent can provide expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 series as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
  • Other VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to enhance your WAN architecture to support these solutions and provide on-demand deployment and debugging services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Jacksonville, Florida organization, phone 1-800-993-9400 or visit Contact Progent.

An index of content::

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