Expanding your at-home workforce may have a significant effect on network architecture, cybersecurity, and company processes. Progent has two decades of experience assisting small and mid-size businesses to plan, configure, administer, optimize, and troubleshoot IT networks that support at-home workers. Progent can help your Minneapolis organization to select the appropriate technologies and follow leading practices in creating and maintaining a safe virtual office ecosystem for teleworkers that facilitates collaboration and returns maximum business value. Progent offers services that go from as-needed guidance for helping you past occasional IT roadblocks to full project management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Minneapolis, Minnesota companies to with any facet of creating a high-performing work-from-home ecosystem by providing infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk services, security monitoring, data protection solutions, and unified management.

IP Voice Integration for Telecommuters
Expanding the company phone system to include remote users is critical to supporting an effective at-home workforce. A variety of cloud-based IP voice platforms are popular with small and mid-size businesses to support remote users. Many larger organizations rely on Cisco's modern or older platforms for IP voice solutions. Progent can help organizations of all sizes to plan or tune a remote VoIP service that provides the flexibility, transparency and security required for at-home workers. Progent's Cisco-certified CCIE IP Voice experts offer high-level support to help businesses optimize their current Cisco VoIP environments to support a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends enterprise IP telephony features to devices like VoIP phones, media processing products, VoIP gateways, and mixed media applications used across the network. CUCM manages other mixed media services such as messaging, video conferencing, and team collaboration networks. For details about Progent's CUCM expertise, visit CUCM consulting services.
  • CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM. Progent can help you to maintain your existing CallManager deployment or upgrade smoothly to Cisco's current IP telephony products. To learn about Progent's expertise for CallManager and Cisco's other legacy IP voice products, see Cisco CallManager consulting services.
  • Cisco IP Gateways provide connectivity with PSTN networks and with clients operating beyond the corporate firewall like telecommuters. Progent offers consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 series as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Other VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to enhance your wide area network architecture to work with these VoIP solutions and deliver online integration and troubleshooting services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining an efficient telecommuter environment for your Minneapolis, Minnesota organization, call 1-800-993-9400 or visit Contact Progent.

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