Expanding your at-home workforce may have a major impact on IT architecture, cybersecurity, and company workflows. Progent has 20 years of background helping businesses of all sizes to plan, configure, manage, optimize, and debug IT networks that incorporate at-home workers. Progent can assist your Minneapolis company to select the right technologies and follow leading practices in building and operating a safe virtual ecosystem for telecommuters that facilitates collaboration and delivers top business value. Progent offers support services ranging from as-needed guidance for getting you over occasional IT roadblocks to full project management to help you successfully complete mission-critical initiatives.

Progent's consultants can help Minneapolis, Minnesota companies to with any facet of creating a high-performing work-from-home environment by delivering network infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, cloud connectivity, Help Desk augmentation, cybersecurity, backup/restore solutions, and centralized management.

IP Voice Solutions for an At-Home Workforce
Expanding the company phone environment to accommodate teleworkers is critical to maintaining an effective at-home workforce. A broad range of cloud-based IP voice products are used by SMBs to support teleworkers. Many enterprises rely on Cisco's current or older products for VoIP management. Progent can assist businesses of all sizes to plan or maintain a telecommuter VoIP service that delivers the versatility, transparency and protection needed for telecommuters. Progent's Cisco-certified CCIE Voice experts offer high-level support to help businesses optimize their current Cisco IP voice systems to handle an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) extends high-end IP telephony features to devices such as IP phones, media processing platforms, Voice over IP gateways, and multimedia applications deployed across the network. CUCM manages additional combined media services like unified messaging, voice/video conferencing, and customer interaction networks. For details about Progent's CUCM support, refer to CUCM expertise.
  • CallManager is Cisco's earlier call-processing agent and has been superseded by CUCM. Progent's consultants can help you to maintain your current CallManager environment or migrate efficiently to Cisco's modern IP telephony solutions. To learn about Progent's expertise for Cisco CallManager and Cisco's other legacy IP voice products, refer to Cisco CallManager consulting.
  • Cisco IP Gateways enable integration with PSTN networks and with users working beyond the corporate firewall such as at-home workers. Progent can provide expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 products as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration expertise.
  • Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to update your wide area network infrastructure to work with these VoIP solutions and provide as-needed deployment and debugging services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining a productive telecommuter environment for your Minneapolis, Minnesota company, phone 1-800-993-9400 or visit Contact Progent.