Enlarging your at-home workforce can have a significant impact on IT infrastructure, security/compliance, and corporate workflows. Progent has two decades of experience assisting businesses of all sizes to design, configure, manage, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Wilmington organization to pick the right technologies and follow leading practices in building and operating a safe virtual solution for teleworkers that facilitates teamwork and returns maximum value. Progent offers support services ranging from as-needed expertise for helping you past occasional technical roadblocks to full project management to help you successfully complete mission-critical tasks.
Progent's consultants can assist Wilmington, Delaware companies to succeed with any aspect of building a high-functioning work-at-home environment by delivering network infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, helpdesk augmentation, security and compliance, backup/restore solutions, and centralized management.
Help Desk Support for Telecommuters
A sudden, enterprise-wide switchover to a from-home business model, which could be motivated by an epidemic or as a component of a business continuity plan, can overwhelm even the most efficient in-house Call Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or augment their Call Desk by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Support Desk services utilize Progent's extensive team of remote IT support experts combined with enterprise-class ticketing and follow-up software to offer an affordable, modern Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 desktop support from service requests to ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to check or revise the status of their active trouble tickets, add information, and append screen captures and relevant files. Support services are provided at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT experts to resolve advanced problems. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Call Desk Supplemental Service enables your business to expand your existing Help Desk organization by splitting delivery of Support Desk services seamlessly between your regular support staff and Progent's nationwide roster of PC support engineers and subject matter specialists. Progent's co-managed Call Center service uses a co-sourcing support model based on the leading professional services automation tool for handling service requests and ticketing, establishing ownership, tracking progress, and generating management reports. For details about how Progent's Help Desk Augmentation Services can help your business to deliver best-in-class desktop support to your teleworkers, refer to Progent's Call Center supplementation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and managing an efficient work-from-home environment for your Wilmington, Delaware organization, phone 1-800-993-9400 or visit Contact Progent.