Consulting Support Services for BlackBerry Technology
BlackBerry SupportBlackBerry mobile PDAs were once among the most popular products for maintaining mobile connectivity to email, scheduling, web programs, and other vital business data. Progent can provide Reno, Nevada businesses support from BlackBerry-certified experts who can assist companies to manage existing BlackBerry environments or transition smoothly to a current smartphone solution.

As the complexity of small business IT technology has expanded, and as the need for world-class security, reliability, and recoverability has grown to be the standard for companies of all sizes, successful deployment and maintenance of BlackBerry technology has grown increasingly challenging. To handle issues like data protection, disaster recovery, and synchronization of BlackBerry PDAs with a variety of messaging systems and corporate databases, small businesses often resort to external consulting professionals who specialize in RIM BlackBerry integration and maintenance.

Progent can provide the expertise of BlackBerry-certified consultants who can assist small organizations to design, administer, and troubleshoot BlackBerry solutions economically and effectively, dispensing with the need for an in-house BlackBerry solutions expert and reducing the expense and hassle of supporting wireless work groups. Progent's BlackBerry technology specialists have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security specialists. This range of knowledge, combined with Progent's proven online support model, gives small businesses an affordable alternative for incorporating RIM BlackBerry products productively into their IT network.

Progent's experts can assist your business with SQL Server 2016 integration support, Microsoft SQL 2014 configuration and Exchange setup so that your database and messaging infrastructure work optimally with BlackBerry BES Server. Progent can also assist you to migrate from previous editions of BlackBerry and Microsoft technology, set up streamlined management utilities to help you monitor and control BlackBerry smartphones throughout your company, define security policies that make sense for your business, customize mobile software, and make sure that your IT network infrastructure is properly configured to handle your BlackBerry clients. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry information is incorporated in your scheduled backup procedures in order that it can be restored rapidly and thoroughly.

Reno Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout Reno Metro Area.

Onsite IT Consulting
Progent locations in Reno Metro Area

City Address Phone Link
Reno 401 Ryland Street, Suite 100
Reno, NV 89502
(775) 624-7500 Reno Network Support Services


BlackBerry Enterprise Server Technical Support
The BlackBerry Enterprise Server (BES) gives businesses a single and safe source for integrating BlackBerry smartphones into their email, collaboration, and software application environment. BlackBerry Enterprise Server allows wireless BlackBerry clients to connect to Microsoft Exchange, Lotus Domino, or Groupwise messaging and to synchronize BlackBerry handsets with workstations to achieve data consistency for collaborative programs such a calendars, address books, to-do lists, instant messaging, and custom business programs. Due to BlackBerry Enterprise Server integration with Exchange, mobile workers with BlackBerry smartphones can have push-based connectivity with Exchange messages as well as to instant messaging-enabled applications via Microsoft Office Communications Server and Microsoft Lync Server 2010 support.

BlackBerry Enterprise Server Consulting Support

Progent's BlackBerry-premier consultants can show you how to plan, configure, and maintain BlackBerry Enterprise Server (BES) so you can improve the productivity of BlackBerry clients, simplify the management of a BlackBerry environment, and reduce the expense of supporting a mobile workforce.

Professional BlackBerry Technical Support Offered Online from Progent
Progent's authorized RIM BlackBerry engineers are available remotely to provide prompt technical help to businesses in the Reno area or throughout Nevada. Progent's seasoned remote consulting experts have helped IT organizations resolve network problems and reduce IT service costs in each state in the United States and established a large following of loyal customers. (Refer to Progent's customer testimonials.)

Progent can provide remote help for a broad array of issues related to RIM BlackBerry software and devices such as synchronization, configuration with Microsoft Exchange, setting up BlackBerry Enterprise Server, and improving wireless security. Important RIM BlackBerry credentials awarded to Progent's support experts include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for deploying, administering, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging environment based on Microsoft Exchange Server. Progent's BlackBerry engineer has support skills in key technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can show you how to install and delete BlackBerry device users on Exchange and Microsoft Active Directory, set up, track, and administer BlackBerry Enterprise Server, manage BlackBerry devices and user accounts, back up and maintain storage groups, configure permissions, set up the Mobile Data System and IM, implement access control lists, control Exchange Server data flow, generate, update, and assign WLAN and VPN configuration sets, implement SNMP traps for alerts, and generate management reports based on SNMP data.

Progent's BlackBerry-certified engineer can support your BlackBerry solution in a variety of settings that can include Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent offers the services of a BlackBerry Certified Solution Designer to help your company to plan, install, test, repair, and produce documentation for a mobile wireless environment based upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's advanced engineering support services for BlackBerry technology include business and network needs assessment, solution architecture, roll-out strategy and implementation, performance optimization, configuration of a high-availability architecture, data backup and disaster recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your technical goals and to create a mobile wireless environment that fits within your IT budget and supports your business plans. Progent can explain the implications of your operational policies on the design of a BlackBerry Enterprise Solution, assess your existing network architecture's ability to accommodate a BlackBerry Enterprise Server, help you to determine which management model and physical components meet your requirements, and evaluate your email and messaging system topology. Progent can also help you understand the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make informed choices concerning alternatives for software editions, processors and storage, network design, and application configuration.

To optimize system protection, Progent's BlackBerry-certified expert can help you to select and configure appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-certified security engineers to run company-wide security vulnerability and compliance validation and suggest improvements to account for your BlackBerry environment.

Call or Email Progent for Assistance from a BlackBerry-Certified Expert
If you wish to get in touch with Progent about engineering help for BlackBerry wireless solutions, phone 1-800-993-9400 or visit Contact Progent.



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    Apple MACos with Windows Specialist

    Microsoft Office for Mac allows Mac users to run the industry's most popular office productivity programs. Progent's Apple-certified Macintosh experts can show you how to set up Microsoft Office for Macintosh on a multi-vendor network that incorporates Apple OS X and Windows-powered computers so that Macintosh users can access the latest features in Word, Excel, PowerPoint and Entourage for Mac in order to share data and network resources with colleagues who run Microsoft Windows. Progent's engineers have expertise with both Apple Macintosh and Windows technology and can support networks that mix Apple Macintosh with Windows computers with extensive resource sharing, or environments which carefully limit sharing between Mac and Windows systems.

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    Progent can provide small companies with an IT management professional who can act as a part-time Chief Information Officer. This part-time Chief Information Officer can offer strategic direction to help you deploy appropriate IT products to improve business processes so they match better with your business goals. Your company can create and implement a well thought out information technology strategy without absorbing the expense of a full-time Chief Information Officer.

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    Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a major performance improvement over Cisco's popular ASA 5500-X security appliances and include centralized control of modern cybersecurity features such as application visibility, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection, URL filtering, and sandboxing. Progent's Cisco CCIE-certified firewall consultants can assist you to design and carry out a smooth migration to Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and show you how to integrate Firepower appliances with Cisco's security services to create and centrally manage IT environments that span local offices, data centers, and cloud resources.

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    Progent's consultants can provide Mac users a range of services such as desktop support, Apple macOS and OS X consulting, Mac co-existence with Windows environments, Microsoft Entourage and email expertise, network protection services, and custom education. Progent can assist businesses to upgrade to macOS from OS X or earlier versions of Apple OS X and Progent can provide help with Apple macOS and Mac OS X application software. Progent can also help your business with iPhone integration and iPad management, or moving to iCloud services. For business environments built exclusively on macOS or OS X or for systems with a combination of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the complexity of designing, integrating and maintaining a network environment that is reliable, safe, fast and able to achieve your organization's business goals.

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    Progent's ProSight Virtual Hosting service provides complete hosting of a small or mid-size organization's servers in a solution that gives the highest level of dependability and scalability and is in addition simple to move to any data center. ProSight Virtual Hosting and management services are based on proven virtualization technologies that allow small businesses with multi- platform IT systems to save dramatically on the costs of capital equipment, system maintenance, and network administration while benefiting from enterprise-class fault tolerance and an unprecedented level of vendor flexibility.

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    Barracuda Backup is a low-cost, subscription backup/restore service for small and mid-size businesses. A Barracuda Backup deployment can incorporate a custom-designed physical appliance manufactured by Barracuda or a software-based appliance with similar functionality but which utilizes your existing storage infrastructure. Barracuda Backup protects critical company data generated locally, at one or more remote locations, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants offer a broad range of consulting support services to assist your business to design, configure, manage and repair a backup and disaster recovery system based on Barracuda Backup.

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    Progent offers cost-effective online and onsite consulting to assist companies of any size to migrate any part of their core IT resources to Google Cloud Platform services. This can save time and equipment costs and enable access to Google's state-of-the-art machine learning technology. Progent can help you with every phase of Google Cloud Platform integration including requirements analysis, readiness evaluation, system design and review, pilot testing, configuration, centralized administration, performance optimization, licensing management, disaster recovery solutions, and security and compliance.

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    ProSight LAN Watch is Progentís server and endpoint monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent consultant so that all looming problems can be addressed before they have a chance to impact productivity.

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    Progent's Microsoft-certified consultants can assist your organization to prepare for, implement, and administer System Center 2012 R2 Configuration Manager. Progent can assist you to migrate efficiently to Configuration Manager 2012 from an older change management platform or assist you to modify your existing SCCM 2012 ecosystem to accommodate your changing business needs. In addition, Progent can help you to build a software foundation that extracts the most value from SCCM 2012 by delivering advanced consulting support for related Microsoft platforms including ADDS, Microsoft SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services (IIS).

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    Progent's expert consultants can show you how to define and deploy a smooth in-place Exchange Server 2003 upgrade strategy that minimizes network disruption, simplifies long-term service demands, and makes your Microsoft Exchange Server 2003 easy to manage. For complicated multi-server or multi-site upgrades, Progent offers the experience to complete your project rapidly and affordably. Progent's Exchange 2003 support, troubleshooting, and design services include expertise with the configuration of third-party add-ons to Exchange 2003 Server that are in keeping with your business needs.

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    Progent uses a sophisticated service reporting system that stores and formats detailed documentation for all billed support activities. Unlike some freelance consultants or small service organizations who provide minimal documentation or details of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation transmitted by every staff member to each client. The discipline of documenting and archiving support records allows more efficient support and eliminates a slew of typical problems such as when a support client is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.

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    Progentís team of Microsoft and Cisco Certified experts average longer than a decade of real-world industry background, at the forefront of IT service, executing a wide range of technical projects for an extensive array of customers. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support team. This means that you get not only expert IT help, but also a support engineer with field-tested methods for using technical knowledge to fix actual IT problems quickly.

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    Progent's Microsoft certified engineers offers remote and onsite consulting expertise to help you to manage, maintain, and troubleshoot computers powered by Windows 7 and can also provide assistance with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent can provide support for change management, network security, disaster recovery, online access, mobile device integration, wireless network design, and remote network monitoring.

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    Progentís IT outsourcing services offer budget-friendly network consulting for small companies. Whether it includes designing network architecture, setting up an internal Help Desk or using an outside one, deploying an updated email platform, monitoring your system, or creating an on-line business application, outsourcing your IT engineering services can contain costs and eliminate risks, allowing IT service expenses to grow in a more moderate and controlled manner than is possible by assembling a large, knowledgeable internal network support staff. Progentís Outsourcing White Paper and flyers tell you how Progent can help you build a protected and robust system foundation for your critical applications based on Microsoft Windows such as Office XP, Microsoft Office 2003, and Office 2000.

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    Besides providing access to Microsoft Dynamics GP (Great Plains) specialists, Progent can provide experts in Dynamics AX (Axapta), Microsoft Dynamics NAV Business Management Software, Dynamics SL (Solomon), Microsoft Dynamics Retail Management System, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro. Progent offers programming, troubleshooting, management help, upgrade assistance, and 1-on-1 or group online training tailored to meet your specific needs. Progent's consultants also can help you integrate and maintain a secure, reliable server and communications foundation to run your ERP, MRP and accounting solutions.

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    Microsoft Lync Server 2013 Specialist

    Lync Server 2013, now called Skype for Business, enables businesses of all sizes to create a manageable and protected communications environment that supports the modern Bring-Your-Own-Device computing model with IM, presence, web meetings with app sharing and whiteboard, and both IP and PSTN telephony across a broad range of stationary PCs and handheld devices. Progent's Microsoft-certified Lync Server 2013 consultants and network integrators can help you to assess the advantages of Lync 2013, create an on-premises, cloud-resident (via Microsoft Lync Online) or hybrid topology suitable for your current and long-term goals, deploy Lync 2013 in a way that expedites your ROI, and provide custom webinar and onsite training to your management team and end users. Progent has in-depth expertise in critical pieces of a Lync Server 2013 deployment that include Windows Server, SQL Server and Exchange Server, and Progent can help your organization to combine Lync Server 2013 with popular Office and Office 365 applications including Outlook and PowerPoint.

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    Progent's Cisco CCIE network infrastructure experts can help you to configure, manage, upgrade and debug Cisco network products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall support, Meraki and Aironet Wi-Fi access point expertise, Cisco IP phone consulting, and CUCM/CallManager software support.

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    Progentís Microsoft certified consultants offer small and mid-size companies enterprise-class consulting services for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables companies to deliver critical applications quickly and automatically to specified workers, lower software costs and stay compliant by determining usage profiles, improve Windows security by increasing your knowledge of weak points and by delivering critical patches, manage your external workforce through accepted standards independent of connection or location, and reduce operational expenses by efficiently exploiting the management capabilities incorporated into Windows. Progentís SMS consulting professionals can help you use SMS economically for automated software and application installation, security patch administration, and resource tracking management including program and appliance inventory.

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