Reno, NV Online Help from Certified Computer Network Service Consultants
Progent's computer network troubleshooting services can deliver your Reno, NV business budget-friendly and dependable support from enterprise-class technical engineers. By providing IT support service when you need it, offering specialized expertise for critical applications, offering value-added support such as 24x7 network monitoring, and charging only for support you use, Progent gives your Reno, Nevada company an economical alternative for maximizing the productivity of small-scale business networks. Whether you maintain a local datacenter, rely on cloud-based resources, or have a hybrid cloud/on-premises solution, Progent is the smart choice for organizations and local governments to create and manage a robust and secure information network and to have quick availability of the experienced help ordinarily available only to enterprises who can set up a sizeable in-house IT group.
For medium-size and enterprise companies, Progent can provide co-sourcing support to add to the technical skills of your in-house IT service staff. This can cut costs and minimize technical risks for major IT initiatives such as software programming, disaster recover/business continuity planning and testing, security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can also provide the services of accredited consultants to help your company to plan and execute your cloud strategy.
Main Technologies Supported by Progent for Businesses in Reno, Nevada
Progent provides the support of certified consultants for all aspects of network technology deployed in small organizations. Products and technologies serviced by Progent include:
Support Delivery Alternatives Available for Reno, Nevada Businesses
Progent offers a selection of options for providing small businesses with cost-effective computer services for technical support, system architecture, hosting, and network management. Progent's model for providing computer support is based on the Help Desk Call Center structure familiar to larger IT groups. Progent's Contact Center Support Mechanism promotes fast response, comprehensive service documentation, reliable follow-through, and strict cost monitoring for a range of IT support delivery options that include remote repairs, in-person support, top-level consulting, plus server hosting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Online Support
Progentís Technical Response Center provides emergency and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's seasoned service professionals can help clients to analyze and repair network problems without the cost or delay of travel for onsite support calls. The background of Progent's network consultants makes it possible to resolve the majority of network problems quickly. For the most complex issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-based registration process for new clients to accommodate emergency situations and Progent charges per minute with no startup charges or minimums, so you pay only for the support you get. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Find out more information concerning Progent's remote network support expertise.
- On-site Support
Progent provides onsite technical assistance for registered clients in larger cities in the U.S. Progent's onsite service technicians can work in conjunction with Progent's online support engineers to give small businesses the ideal combination: on-premises support professionals when you need them plus the remote help of Progent's worldwide team of network consultants, security professionals, and business application programmers. The wait time for on-site support visits is typically under 24 hours. There is no start-up or retainer charge for registering as a Progent client for onsite support. Find out more concerning why to sign up for Progent's onsite computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems. for more information, see Online Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent provides small companies affordable access to world-class consultants who can deliver help with vital products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, network protection engineering, high availability it system design, virtual server strategies, plus configuration, customization and support for business applications including accounting, ERP, business analytics, CRM, and office productivity packages. Progent can help with one-shot projects including site relocations and massive system upgrades, extended projects like business analytics application development and support, database software programming and DBA support, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and system management, or urgent response such as data restoration and virus removal.
- Application Hosting
Progent can host critical applications such as Exchange Server and MS SQL to provide small and midsize companies with greater levels of dependability, security, and recoverability than is feasible with the type of internal data center that is practical for the majority of small and midsize organizations. Since Progent utilizes the same facilities that support the gear of many of the world's largest IT organizations, Progent can save you the cost of building and maintaining the systems needed for world-class environmental control, power failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that upgrades and revisions remain current, security and performance is continually tracked, and systems are consistently archived and ready for full and prompt restoration. Find out additional information about Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers complete hosting for all of a small organization's servers in an environment that not only provides the top degree of availability and scalability but that is also convenient for clients to migrate to another service provider or to move internally when your circumstance calls for it. Progent's Private Cloud hosting service is built around tested virtual server techniques that permit small businesses with mixed networks to save significantly on the costs of capital equipment, infrastructure support, and network management while achieving enterprise-class availability and an unprecedented degree of vendor options. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered service, can support the multi- OS and non- standardized networks common with smaller companies, and retains control of the software in the client's possession so that migrating to a new virtual system is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting service while still offering all the savings associated with SaaS hosting services.
- Hybrid Cloud Planning and Integration Support
Progent offers expert online support to help businesses of any size integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that utilize local resources as well as cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of background delivering high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent's low-cost ProSight suite of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the complete threat lifecycle including filtering, detection, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that meets your organization's unique needs and that allows you prove compliance with government and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also help your company to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical data, applications and VMs that have become unavailable or corrupted due to component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Learn more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, track, enhance and troubleshoot their networking hardware such as routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are always current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that need important software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the technology of leading information security vendors to deliver centralized control and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further level of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management staff and your assigned Progent consultant so that all looming issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save up to 50% of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an objective assessment of the health of their information system. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The interview is designed to help assess your company's ability either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup/recovery environment that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core system software and productivity programs important to most small and medium-size businesses. As a Cisco-certified partner, Progent also offers expertise for an increasingly complex collection of network products such as firewalls, switches, routers, VoIP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-Certified cybersecurity consultants,
CISM-authorized security engineers, CISA-qualified security audit consultants and GIAC-qualified information assurance professionals offer a company-wide perspective on system security and can assist with complex security projects such as SIEM solutions to help enterprises comply with business standards and statutory mandates for IT information protection and incident reporting.
The scope and size of Progent's engineering team offer a unique set of advantages to customers trying to maximize the business value of their information network within an affordable budget. These advantages include:
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average more than a decade of hands-on industry background, at the forefront of network support, executing a wide variety of IT projects for an extensive array of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting staff. This guarantees that you get not just world-class technical skills, but also a consultant with proven methods for solving real-world network problems quickly.
Learn additional information concerning Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing policy is to charge for remote service and in-person visits per minute. As a result, you owe exclusively for received support. Progent does not impose a higher rate for after-hours or priority support, and Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and requires no retainer for support services delivered during normal working hours. Many service firms impose large minimum payments or bill in increments of a quarter hour or longer. Progent's small pricing granularity does away with major bills for fast repairs. Another advantage of by-the-minute invoicing is that customers won't be tempted to permit simple issues to stay unaddressed until they grow into major problems.
Find out more about Progent's value pricing for IT outsourcing.
- Full Documentation of Delivered Services
Progent has created a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike some independent consultants or small support organizations who offer minimal documentation or specifics of services done, each service provided by Progent is tracked by full documentation. Every Progent staff member has access to the service documentation given by each staff member to every customer. The discipline of detailing and archiving service records allows more effective support and avoids a variety of common problems such as when a service client is virtually held captive to a consultant who wonít release the keys to the kingdom.
Learn more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to customers. By educating clients to handle problems that are within their scope, Progent is able to focus on offering hard-to-find services where Progent has little competition. Small companies who utilize independent service providers or who maintain in-house support personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more robust, secure, and efficient.
Find out more details about Progent's knowledge transfer services.
How to Contact Progent
If your Reno, Nevada business needs to contact Progent to ask about network outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.
Immediate Online Technical Assistance
For fast remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).