Reno, NV Remote Support from Certified Network Troubleshooting Professionals
Progent's computer network support services can provide your Reno, NV business affordable and consistent access to enterprise-class IT experts. By providing IT support help when you need it, offering specialized expertise for critical technologies, offering unique services such as automated server monitoring, and billing only for support you receive, Progent offers your Reno, Nevada company an affordable alternative for optimizing the productivity of small-scale business networks. If you maintain an onsite system, rely on cloud infrastructure, or have a hybrid cloud-and-local solution, Progent is the intelligent way for organizations to create and support a reliable and safe IT system and to benefit from quick availability of the skilled consulting ordinarily restricted to businesses who are able to afford a large in-house information technology staff.

For larger companies, Progent offers co-sourcing and project management services to supplement the technical skills of your in-house network support personnel. This can reduce expenses and minimize technical risks for big IT initiatives such as software development, disaster recover/business continuity preparedness, security audits, office consolidations, or software migrations.

Progent can also offer access to accredited experts to help your business to design and implement your cloud strategy.

Key Technical Areas Supported by Progent for Office Networks in Reno, Nevada
Progent's nationwide team of world-class experts offers support for virtually all facets of network systems deployed by businesses of any size. Practice areas supported by Progent in Reno include:

Support Delivery Alternatives for Reno, Nevada Companies
Progent has a selection of alternatives for providing small businesses and local governments with cost-effective IT services for troubleshooting, system architecture, hosting, and network management. Progent's model for providing IT support services is based on the Help Desk Call Center operational structure common to larger IT organizations. Progent's Help Desk Call Center Service Model ensures fast support, thorough activity documentation, dependable follow-through, and tight expense control across an array of network support delivery alternatives that include online repairs, on-premises help, top-level consulting, plus server hosting.

  • Remote Support
    Progent’s Technical Response Center (TRC) offers urgent and scheduled remote assistance for Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's certified support experts can help clients to troubleshoot and repair hardware and software issues without the cost or delay of in-person service visits. The experience of Progent's network engineers makes it possible to handle most network issues rapidly. For the toughest issues, Progent's breadth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent offers a streamlined, web-based signup procedure for first-time customers to address emergency situations and Progent charges per minute with no startup fees or minimums, so you are invoiced only for the help you get. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISSP-certified security engineers. Find out more details concerning Progent's online network support services.

  • Onsite Support
    Progent offers onsite technical assistance for registered clients in larger cities in the United States. Progent's on-site service technicians can operate in tandem with Progent's online service engineers to give small companies the ideal combination: on-premises service professionals when you need them plus the on-line help of Progent's worldwide staff of IT consultants, security specialists, and business application developers. The wait time for in-person service calls is usually less than one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite support. Learn more details concerning why to sign up for Progent's in-person computer support services.

  • Phone Support
    Progent's Help Desk Call Center Services are designed for small and midsize companies who need fast and reliable support from a professional Help Desk Call Center with efficient phone assistance, online repair capability, and enough technical strength for all needed problem escalation. Since smaller companies usually are constrained by tight IT funds and can spare little executive bandwidth for handling IT support tasks, Progent's Help Desk Outsourcing Services could be the most cost-effective option to ensure that small business information networks stay up and running. Read more concerning Progent's Help Desk outsourcing services.

  • Consulting Services
    Progent provides small companies budget-friendly access to world-class consultants who can deliver assistance with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, network security consulting, high availability it system engineering, virtual server strategies, plus configuration, programming and support for small business software including financials, ERP, reporting, sales automation, and productivity packages. Progent can help with short-term projects such as site relocations and massive software migrations, extended initiatives like management reporting application programming and support, database software development and DBA support, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and network administration, or emergency services such as disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for key business applications like Exchange Server and Microsoft SQL Server to provide small and midsize businesses with higher levels of availability, security, and performance than is possible using the class of on-site data center that is realistically affordable for the majority of small and midsize companies. Since Progent utilizes the same data centers that support the equipment of many of the planet's largest information technology companies, Progent can save you the cost of building and maintaining the infrastructure required for enterprise-class environmental control, electrical backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that upgrades and revisions stay updated, protection and efficiency is continually tracked, and systems and data files are regularly archived and available for complete and prompt recovery. Find out more concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small organization's servers in a setting that not only delivers the highest degree of fault-tolerance and scalability but that is also convenient for clients to transfer to a different service firm or to bring in-house when your business situation calls for it. Progent's Private Cloud hosting is structured around proven virtual server techniques that permit businesses with mixed networks to save significantly on the costs of capital equipment, infrastructure maintenance, and network administration while achieving world-class availability and an unprecedented degree of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered service, can support the multi- OS and loosely standardized networks common with small businesses, and keeps ownership of the software licenses in the customer's possession so that moving to a new virtualized system is fast, safe, and inexpensive. This avoids ending up a prisoner of a single hosting service while still offering all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent can provide advanced remote consulting services to help businesses of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that utilize physical resources as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Management
Progent's low-cost ProSight line of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup processes and allows rapid restoration of critical files, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver world-class support to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, optimize and debug their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating devices that require important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security companies to deliver centralized management and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so that all potential issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you’re planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with data security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's ability to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup/recovery system that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Choice for Reno, Nevada Small Businesses
Progent's staff size, breadth and depth of information technology expertise, and familiarity with enterprise IT support enable small companies to sidestep the pitfalls associated with over dependence on small support firms or individual engineers.

Teaming with Progent enables your small business to:

  • Avoid Over Dependence on Individual Support Consultants
    For IT support, smaller businesses often depend heavily on individual consultants. Although freelance service providers have lower overhead than larger support organizations and can typically charge nominally smaller fees, individuals are frequently too overworked to react quickly to urgent network problems. If a freelance consultant is occupied with different client, sick, on travelling, or in training, the absence of backup staff may force your business to go without assistance during a crisis. The more your small business expands, network unavailability or difficulties with line-of-business programs become more costly. The dollars you believed you were conserving on an independent consultant can be eaten up quickly because of lost output. In addition, when independent consultants encounter new technologies, the lack of a big consulting team to count on for advice forces them to learn in place while your company ends up with the costs for their ongoing training.

  • Gain Access to Experts in Sophisticated Network Solutions
    The majority of small service firms or freelance consultants focused on small business IT consulting are capable of delivering connect-the-dots solutions but lack the experience to work efficiently with complex IT configurations with a variety of operating systems, multiple locations, VoIP implementations, mobile clients, interconnected accounting and analytical applications, eCommerce, and custom line-of-business software. Progent's experience with global companies and Progent's extensive team of experts can be valuable to your business because big-company networks are inherently complex, integration issues require in-depth knowledge in numerous technical disciplines, and reaching an acceptable level of stability, availability, and protection requires industry-tested processes.

  • Create a Firm Foundation for Seamless Growth
    Small businesses often start with a network implemented on a tight budget. Without a solid basis, a sequence of band-aid repairs commonly get thrown on top of a marginal structure. As a company grows, stability and scalability problems can undermine the productivity of the organization. These networks require proper assessment, intelligent strategic planning, and in-depth experience to migrate to an IT infrastructure that will act as the solid foundation to handle critical business requirements and support future growth.

  • Partner with Solution Providers, Not Product Resellers
    Small companies require guidance and insight to work through an increasingly complicated maze of technology alternatives available for accelerating business growth and improving productivity. They do not need an IT engineer or service organization that attempts to promote a product. Progent avoids conflicts of interest by not selling hardware and software. Progent offers services and expertise only. This permits Progent to match consulting support services with the genuine interests of customers. Combining IT support and product reselling can result in a conflict where the recommended solution is built around a preselected technology instead of being based on the actual needs of a customer.

How to Contact Progent
If your Reno, Nevada company needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Fast Online Network Support
For fast remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).















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