Affordable Computer Troubleshooting from Microsoft and Cisco premier Professionals for Companies in Reno, NV
By delivering professional support whenever you require it, making available in-depth expertise for critical business applications, providing high-value services like virtual server hosting, billing solely for help delivered, and charging no sign-up fees or retainers for standard services, Progent enables your company to increase the competitive value of your It network and reduce support expenses. Progent appreciates that network protection, reliability, and efficiency are just as critical to small businesses as to major enterprises but that smaller organizations lack the leverage to spend aggressively in computer technology and internal service groups. Progent's fundamental value proposition is that no network consulting firm can equal Progent's ability to provide the network support expertise your business needs whenever you need it and at a cost you can justify.

For mid-size and large companies, Progent can provide co-sourcing and project management services to reinforce the skills of your internal IT support team. This can reduce expenses and help meet schedules for big projects such as application programming, disaster recover/business continuity planning and testing, security evaluations, office consolidations, or software migrations.

Progent can in addition provide the services of certified experts to assist your business to plan and implement a sensible cloud computing strategy.

Key Technologies Supported by Progent's Consultants for Business Networks in Reno, Nevada
Progent's national group of industry certified consultants offers support for virtually all aspects of information systems used by organizations of all sizes. Practice areas served by Progent in Reno include:

Service Delivery Options Available for Reno, Nevada Companies
Progent has a selection of options for providing small and midsize businesses with affordable computer services for technical support, system architecture, hosting services, and network administration. Progent's model for providing IT support services is based on the Help Desk operational structure familiar to big IT support organizations. Progent's Contact Center Support Mechanism promotes rapid response, comprehensive activity records, dependable follow-up, and strict cost monitoring for an array of IT service delivery options that include online repairs, in-person help, high-end consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides urgent and routine remote service for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's seasoned support professionals can assist customers to troubleshoot and repair network problems without the cost or delay of travel for onsite support visits. The experience of Progent's IT consultants allows them to resolve the majority of IT problems quickly. For the most complex issues, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-accessible registration process for new clients to address urgent network problems and Progent bills per minute with no startup charges or minimums, so you pay only for the assistance you receive. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Find out additional information about Progent's online network support expertise.

  • On-site Service
    Progent provides on-site technical support for signed-up clients in major metropolitan areas in the United States. Progent's on-site support technicians can work in conjunction with Progent's online service experts to deliver small and midsize businesses the optimal solution: onsite support technicians when you need them plus the on-line expertise of Progent's seasoned team of network engineers, security professionals, and business application developers. The response time for on-site support visits is usually less than 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises service. Find out more concerning why to register for Progent's in-person network support.

  • Help Desk
    Progent's Contact Center Outsourcing Services are designed for all companies who need fast and reliable support from a professional Help Desk with effective telephone support, online repair capability, and sufficient technical strength for all needed problem escalation. Since smaller companies typically have tight information technology funds and can spare scant executive bandwidth for dealing with IT support, Progent's Help Desk Services can be the most cost-effective way to ensure that small business computer systems stay up and running. Read more concerning Progent's Helpdesk outsourcing services.

  • Consulting Expertise
    Progent provides small and midsize companies budget-friendly access to world-class IT professionals who can provide assistance with vital products and technologies including
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, network security consulting, fault tolerant network consulting, server virtualization solutions, plus configuration, programming and support for small business applications such as accounting, ERP, management reporting, sales automation, and productivity software. Progent can help with short-term projects such as office moves and major software migrations, extended projects such as business analytics application programming and customization, relational database application development and administration services, and web development, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or urgent response such as data restoration and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for mission-critical business applications like Exchange and MS SQL to provide small businesses with greater degrees of reliability, protection, and recoverability than is possible using the class of on-site data center that is practical for most small organizations. Since Progent utilizes the same data centers that host the equipment of many of the world's largest information technology organizations, Progent can eliminate the expense of creating and managing the infrastructure needed for world-class environmental control, power backup, and uninterruptible Internet access. For managed application servers, Progent can also ensure that upgrades and service packs remain current, protection and performance is continually monitored, and systems are consistently backed up and available for full and prompt recovery. Find out additional information concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small company's servers in a setting that not only provides the highest level of fault-tolerance and expandability but that is also simple for customers to migrate to a different support firm or to move in-house when your situation warrants it. Progent's Private Cloud hosting service is built around tested virtual server technologies that allow businesses with mixed environments to save significantly on the costs of hardware, system support, and IT administration while achieving enterprise-class dependability and an unprecedented level of vendor flexibility. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed solution, can handle the multi- platform and non- standardized networks typical of smaller companies, and keeps control of the licenses in the client's hands so that migrating to a new virtual system is quick, safe, and inexpensive. This avoids becoming a captive to a specific hosting provider while still providing all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent can provide expert remote support to help organizations of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that combine local resources as well as public cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight portfolio of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to address the complete threat progression including blocking, infiltration detection, mitigation, remediation, and forensics. Top features include single-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also assist you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup processes and enables rapid recovery of critical files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, track, enhance and debug their networking hardware such as switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding appliances that require important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security vendors to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further level of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any looming problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both versions also include one year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with data security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your organization's preparedness either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery environment that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and office productivity programs used by the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide help for an ever more sophisticated array of network products including firewalls, routers and switches, voice-over-IP solutions, and wireless networking. Furthermore, Progent's CISSP-Certified security consultants, CISM-certified security engineers, CISA-certified security audit specialists and GIAC-certified information assurance professionals can provide a business-wide perspective on system security and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises meet business standards and statutory regulations for IT information protection and incident reporting.

The breadth and size of Progent's engineering team offer a unique array of advantages to clients wishing to increase the productivity of their IT network within an affordable budget. These advantages include:

  • Best Industry Practices
    Progentís staff of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world industry background, at the front lines of IT service, performing a broad variety of technical projects for a large array of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its support personnel. This guarantees that you get not just world-class technical skills, but also a support engineer with field-tested methods for resolving actual network problems rapidly. Find out more concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to bill for online service and on-site visits per minute. Consequently, you pay only for delivered services. Progent does not demand a higher rate for after-hours or priority support, and Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no service activation fee and requires no monthly commitment for services delivered during normal working hours. Many service organizations impose large minimum fees or charge in increments of a quarter hour or longer. Progent's small pricing granularity eliminates major invoices for fast solutions. An additional benefit of granular pricing is that you are not inclined to allow minor problems to fester until they become major ones. Learn more concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of Network Services
    Progent has created a sophisticated service reporting system that records and formats complete documentation for all delivered services. Unlike some freelance consultants or local support firms who offer scant documentation or details of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the support documentation given by every staff member to every client. The discipline of detailing and organizing service activity results in more efficient support and eliminates a slew of common problems such as when a service customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom. Find out more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their scope, Progent is able to focus on delivering high-value skills where Progent has few competitors. Small businesses who work with independent service providers or who maintain in-house support personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more reliable, secure, and efficient. Read additional information concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Reno, Nevada business needs to get in touch with Progent for network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Network Help
For fast online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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Progent offers cost-effective online support for all editions of Microsoft Office Access including Access desktop and Access Web App and offers advanced assistance for application programming, database migration, performance tuning, report design, and maintenance. Progent also offers tailored online classes for Office Access programming and database administration.

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Progent can assist your business in all facets of your upgrade to Exchange 2016 such as designing high availability system topology for a local, cloud-based or hybrid environment; server and CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2 or later; migrating mailboxes; Windows Hyper-V strategy; specifying mass storage capacity required for your VMs, mailbox databases and log files; setting up HLB for fault-tolerant CAS services; planning, configuring and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; updating your firewall; resolving SSL issues; providing client integration with Office 2010 or greater or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

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Progent's Microsoft-certified SQL Server 2017 experts can assist your business to assess the business benefits of upgrading to SQL Server 2017 and can help your organization to plan and carry out a smooth migration of your databases and applications to any network model including on-premises, cloud-based, or hybrid. Progent's SQL Server experts offer online or on-premises support ranging from as-needed design review or troubleshooting to comprehensive project management and co-management to ensure your SQL Server 2017 project is successfully completed on schedule and within budget.

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Progent can provide the affordable support of remote Internet connectivity experts to assist your company to evaluate or update your ISP services so your Internet connectivity solution matches your business needs. Support services available from Progent include evaluation of your current bandwidth use, vendor and service plan comparison and selection, network provisioning, and overseeing a seamless move to a different ISP and/or service plan. Network provisioning can include optimizing existing routers and switches and deploying new ones, setting up firewalls, and designing dependable BGP architectures.

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The current ASA 5500-X Family Next-Generation Firewalls with Firepower Services provide significantly more performance than Cisco's earlier PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX firewalls for all new deployments. Progent's Cisco-certified CCIE network experts can help your company to maintain your legacy PIX or Cisco ASA 5500 security appliances and migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to design, integrate, tune, manage and debug firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services.

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Windows Active Directory requires extensive field experience to integrate efficiently across a large corporation. Progentís Microsoft Certified engineers are skilled in planning, deploying, and supporting sophisticated Enterprise Active Directory projects. Progentís fields of proven competence with Microsoft Windows Active Directory include replication issues, multi-domain partition configurations, repair of corrupted Active Directory objects, dealing with legacy beta software configuration objects in online AD systems, and repair of failed configurations of AD and AD-associated programs.

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Progent offers affordable remote support to assist companies to integrate Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for scalable high-performance storage, and Glacier for value-priced archival storage. Progent can assist you with every aspect of Amazon AWS integration including needs analysis, readiness assessment, system design, testing, deployment, centralized administration, performance tuning, software license management, backup/restore solutions, and security strategies. Progent can provide advanced expertise with firewalls and VPN technology and can show you how to deploy all-cloud or hybrid cloud networking models that seamlessly incorporate Amazon AWS resources. Progent can provide as-needed consulting to help you to overcome technical roadblocks or Progent can provide project management outsourcing or co-sourcing services to help you move to the Amazon AWS cloud on time and on budget.

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Progent's Microsoft-certified consultants have more than a decade of experience planning, implementing, optimizing and fixing Microsoft SCOM solutions and can provide companies of any size advanced remote or on-premises consulting support for System Center 2012 Operations Manager. Progent can assist your company to plan an architecture for System Center 2012 Operations Manager servers that provides the responsiveness and availability required to monitor your IT resources effectively, whether your infrastructure are on-premises, in the cloud, or a hybrid solution. Progent's SCOM consultants can also help you to install and customize System Center 2012 Operations Manager management packs based on best practices for tracking network fabric as well as Microsoft and 3rd-party applications and services. In addition, Progent can provide fast online or on-premises troubleshooting to help you to fix critical problems detected by SCOM 2012.

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Progent's Microsoft-certified Windows 2003 Server consultants can provide computer support and IT consulting services for the complete family of Microsoft .NET Servers, Windows 2003 Server, and Microsoft Windows Server 2000. Progent's Microsoft Windows Server 2003 upgrade, configuration, update, and maintenance services include system planning, installation, project management, on-premises and off-site technical support and troubleshooting, Help Desk services, CISM-certified security consulting, turn-key outsourcing, and cost-effective co-sourcing.

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If you have a company information system with 10 to 50 network clients, Progent's IT outsourcing services free your organization from over-reliance on single freelance consultant while giving you affordable and reliable access to enterprise-class network expertise. By delivering network support service when you need it, providing advanced knowledge for critical applications, delivering value-added support such as automated network monitoring, and billing only for support you use, Progent offers you an economical solution for optimizing the productivity of your small business information system. Progent is the smart way for small businesses to build and support a reliable and secure IT system and to benefit from quick access to the skilled help ordinarily restricted to businesses who can support a large internal IT group.

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Progent's ProSight family of managed services are intended to offer organizations who have minimal internal network administration and support staffs with low-cost access to enterprise-class management tools and technical expertise. Advantages of Progent's ProSight line of managed IT services include flat-rate network management expenses, smart automation of routine management tasks, continual adoption of new information technology, graceful migration from older systems to up-to-date solutions, improved fit between information technology with strategic goals, guidance from veteran IT consultants, and allowing management to focus on business rather than fast-evolving information technology.

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Progent's Microsoft Exchange Server Hosting Support Services offer a world-class data center that features redundant electrical and cooling systems, 24x7 staffed security and operations center, and failover connections to tier-1 Internet service companies. Hosted Microsoft Exchange servers are set up as virtual machines for fault tolerance, easy expandability, and rapid recovery. Services include integration with your network, access to mobile computing devices, automated tracking of efficiency and network security, spam and virus filtering, security update and revision control, Contact Center services, daily data backup, and full messaging management services.

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Our Experts Group provides support in key areas that include Apple OS networking and programs; Expertise for Linux-powered, UNIX-powered, and Sun systems; MRP, Enterprise Resource Planning, or Customer Relationship Management consulting; Strategic and vertical program support; CIO, business analyst, and project logistics services; Custom program design and deployment; Web site, electronic business, Electronic Data Interchange, and client information portal development and integration; Database support and efficiency help; Business intelligence consulting; and Telecommunications architecture consulting.

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For large businesses, Progent can leverage in-house IT staffs by providing world-class background in deploying critical Microsoft and Cisco products. Progent's certified professionals can provide Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint Server expertise, and Microsoft SQL Server consulting. For the national or worldwide businesses with branches, Progent can perform as a seamless nearby supplement of enterprise IT management. Progentís enterprise support services include corporate-wide security, online branch office support, network architecture, Sarbox conformance, project planning, and top-level support for multi-site office environments powered by Enterprise Windows. Progent can provide field engineers and technicians to assist with a site move or branch move, or a network architect to help with setting up or utilizing an Internet Data Center or Hosting Facility.

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Progent's expert consultants can help you design and deploy an efficient in-place Exchange Server 2007 upgrade plan that avoids network disruption, simplifies long-term service demands, and makes your Exchange Server 2007 easy to manage. For complex multiple server or multi-site migrations, Progent offers the knowledge and experience to finish your project quickly and affordably. Progent's Exchange Server 2007 support, troubleshooting, and consulting offerings include expertise with the configuration of third-party enhancements of Microsoft Exchange Server 2007 and the design of unified messaging solutions powered by Exchange Server 2007.

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Progent uses a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike many independent consultants or local service firms who provide scant documentation or specifics of services done, each service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the service documentation sent by every staff member to every customer. The practice of documenting and archiving service records allows more efficient support and eliminates a variety of common problems such as when a service customer is effectively held captive to a consultant who wonít release the keys to the kingdom.

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Our compensation model is based on contribution, so similar to being a freelance contractor, your earnings are entirely driven by your generated revenue. Certain Progent support staff stress lifestyle issues and elect to consult at an easy pace, utilizing our self-determined calendar to pursue personal enthusiasms like mountain biking, motorcycle racing, skiing, fishing, vacations, or spending private time with relatives and friends. Other consultants take advantage of the chance to earn major bucks via hard effort and long days. Progent completely supports both sides of the spectrum and any point in the middle.

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Progentís IT outsourcing packages offer affordable network consulting for small businesses. Whether it includes designing network infrastructure, setting up an in-house Help Desk or outsourcing a one, rolling out an updated e-mail platform, monitoring your network, or developing a web-based eCommerce solution, outsourcing your IT technical services can reduce costs and minimize uncertainties, allowing IT service expenses to increase in a more linear and controlled fashion than is possible by building up a bulky, all-purpose internal IT organization. Progentís Outsourcing White Paper and datasheets tell you how Progent can enable you to build a secure and robust network architecture for your critical business software based on Microsoft Windows including Office XP, Microsoft Office 2003, and Microsoft Office 2000.

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Progent's Microsoft-certified consultants have 20 years of background designing, installing, and supporting messaging solutions for businesses in the and throughout the United States. Progent offers economical Microsoft Exchange Servers consulting support to ensure that your email system offers compliance, high uptime, easy access for off-site and wireless users, efficient administrative tools, and seamless integration with telecommunications. Progent provides expertise and support services for Exchange 2016, Exchange 2013 Server, Microsoft Exchange 2010, MS Exchange 2007, Exchange 2003 Server, and Microsoft Exchange 2K Server. Progent can also help small or mid-size companies to upgrade to MS Exchange 2016 Server or Exchange 2013.

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Progent provides several basic kinds of Helpdesk services : Microsoft and Cisco Helpdesk Outsourcing Services, Virtual Help Desk Support, and Helpdesk Process Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of trained Microsoft and Cisco experts gives your clients easy access to a reliable technical resource with years of experience delivering phone support and remote access repair for IT systems powered by Microsoft technology. Progent's concentration is on giving the support Call Center a positive reputation as a solid contributor to business productivity. Progent's goal is to fix rather than merely record problems.

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Progent can help your business to design and implement a smooth migration from a UNIX-powered IT environment to a network based on Microsoft Windows and suited for supporting Microsoft's popular office productivity suites, business applications, and developer tools. Progent's UNIX, Windows and Cisco engineers and software development experts can assist you to guard your data and reduce productivity discontinuity by designing an effective migration strategy that preserves your current investments in UNIX application and infrastructure. UNIX-to-Windows migration consulting expertise available from Progent include analysis of current environment, transition planning and validation, MS Exchange migration expertise, information and application software porting, and processor and storage transition and consolidation.

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Progentís expert software programmers, relational database designers, and project management consultants can help enterprise clients to complete development programs for Microsoft Windows, Linux, or Web applications. Progent's enterprise co-sourcing services include access to seasoned program managers for high-level planning and program co-ordination or Progent can assist clients fill in expertise gaps by offering relational database architects and programmers skilled in building RDBMS applications based on Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint consultants can help businesses to incorporate SharePoint with other data sources like SQL Server and Excel to create data-driven intranets and portal sites. Progent also can provide experience with web development technologies and can help clients to build, enhance, repair, or migrate web applications to take advantage of the latest advances in web technology.

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Progent offers small businesses two low-cost security evaluation packages that provide, for a preset fee, remotely managed scans of your network security profile which are analyzed by certified information security specialists who assess the data collected by the remote scan, present objective summaries of your current security vulnerability, and make recommendations for improvements. Progent offers two complementary security evaluation packages for external and internal security scanning that are priced to meet the restricted budgets of small companies while delivering enterprise-class assessments of your IT network's vulnerability to attack.

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The QTS (formerly Herakles) Internet Data Center facility is situated in the seismically-stable Natomas neighborhood of Sacramento, CA. If you are currently using the QTS Sacramento data center as a colocation facility or if you are planning on migrating your main or offsite backup system to the Herakles data center, Progent offers a variety of budget-friendly consulting services including data center relocation, system installation and upgrades, network improvements, comprehensive project management services, virtual server configuration, offsite monitoring, streamlined network management, application programming, business continuity planning and testing, security evaluation, and the use of Progent's Test Lab.

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Progent's ProSight Virtual hosting services provide small businesses a range of benefits such as reduced capital costs, reductions in operational expense, improved management focus, enterprise-class protection, enhanced fault tolerance, and regulatory compliance.

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System Center Configuration Manager automates software provisioning across multiple sites, centralizes compliance settings management, inventories network resources, guards against corporate data leakage, performs health reporting, enables safe end-user self service, and offers a single point of control for administering multi-operating system networks running on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consultants and Azure cloud integration experts can help businesses of any size with any facet of designing, implementing, operating and repairing a System Center Configuration Manager deployment for on-premises, cloud, or hybrid networks.

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Cisco Unified Communications Manager, formerly named CallManager, operates as the heart of Cisco's collaboration solution. Cisco Unified CM and Unified CM Express offer an advanced IP-PBX by integrating tightly with apps like Unified Communications Manager IM and Presence Service, Cisco Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building an advanced customer contact center. Progent's Cisco-certified network consultants can deliver efficient and affordable online and on-premises expertise to help organizations of any size to create and maintain CUCM deployments by providing Unified Communications Manager configuration and troubleshooting services that deliver maximum business value. Progent's consultants can help with any aspect of Unified CM setup and troubleshooting in areas that include integrating Cisco VoIP phones and Video phones, reviewing dial plans, setting up SIP connections and PSTN calling, deploying Cisco ISR routers with CUBE VoIP networking support, designing Cisco UCS server clustering systems for high availability, performance tuning, and integration with Exchange and Skype for Business.

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If your business does not require urgent remote help but you think you will need assistance with your network in the near future, you can conserve time and expenses and ensure that the appropriate IT skill will be ready when you need it by contacting a Progent sales specialist and registering as a client. For more information, phone 800-993-9400 or email

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Progentís Microsoft-certified experts offer organizations of any size consulting, technical support, and development expertise for Microsoft SharePoint and SharePoint Online. SharePoint is an advanced collaboration platform that utilizes web-based technology for efficiently connecting people, teams and information. Microsoft SharePoint provides a common spot for your employees or customers to connect to, organize, share and manipulate relevant information, files, and software and to communicate with other people. SharePoint allows faster and better decisions, more effective sharing across groups and more economical business processes. Windows SharePoint Services connect workers, customers, teams and major tasks with the information theyíve created in a way that makes data convenient to locate, retrieve and re-use. Progent's SharePoint consultants can assist your organization to maintain your current SharePoint ecosystem or migrate to the current release of SharePoint Server or to SharePoint Online.

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If you have a small business IT system with 10 to 50 desktop users, Progent's computer outsourcing services free your business from dependence on an individual freelance service provider while giving you cost-effective and dependable access to enterprise-class technical support. By delivering network consulting service when you require it, offering specialized expertise for critical technologies, delivering value-added support such as 24x7 server monitoring, and charging only for services you use, Progent gives you an affordable way for optimizing the profitability of your small business network. Progent is the smart way for small businesses to create and maintain a robust and secure IT network and to have quick access to the experienced support typically restricted to enterprises who are able to support a large in-house IT organization.

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For large organizations, Progent can leverage internal network support staffs by offering world-class background in deploying key Microsoft and Cisco products. Progent's certified professionals offer Enterprise Active Directory help, Exchange Server 2010 support, SharePoint Server experience, and Microsoft SQL Server help. For the national or worldwide enterprise with branch offices, Progent can perform as a transparent local extension of corporate IT management. Progentís enterprise consulting services include company-wide security, online branch office support, system design, Sarbox conformance, project planning, and world-class support for multiple location office environments powered by Enterprise Windows 2003. Progent can provide on-site engineers and technicians to help with a campus move or office move, or a system designer to help with building or using an Internet Data Center or co-location site.

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Progent offers cost-effective remote consulting to assist businesses of any size to access Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for scalable low-latency storage, and Glacier for low-cost archival storage. Progent can help you with every phase of Amazon AWS integration including needs analysis, readiness evaluation, architectural design and review, testing, configuration, centralized administration, performance optimization, licensing management, disaster recovery mechanisms, and security strategies. Progent can provide advanced expertise with firewalls and VPN technology and can help you create cloud-centric or hybrid cloud environments that efficiently integrate Amazon AWS services. Progent can provide occasional expertise to assist you to resolve technical roadblocks or Progent can deliver project management outsourcing or co-sourcing services to help you migrate to the Amazon AWS platform on schedule and on budget.

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Progent can deliver a wide range of cost-effective support services to help your company to deploy, configure, troubleshoot, and administer desktop PCs and notebooks powered by Windows, Apple macOS and OS X, or various editions of Linux. Progent can offer on-premises or remote technical support for individual computers or laptops or help your business to design and implement a large-scale rollout of new or updated OS software and business applications. Progent can also supply engineers and technicians to assist you to plan for and implement a site relocation or merger designed to produce minimal disruption of your business.

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Progent can help your business in any and all facets of your upgrade to Microsoft Exchange Server 2016 such as designing HA system topology for an on-premises, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization strategy; specifying storage requirements for your VMs, databases and logs; setting up hardware load balancing for high-availability CAS services; planning, setting up and validating Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft Office 365; and configuring Outlook on the web.

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The Contact Center service delivery structure used by Progent's Technical Response Center offers small and midsize companies an affordable alternative to reliance on freelance consultants by offering broad technical knowledge shared by multiple engineering teams, optional round-the-clock availability of urgent help, escalation capability to appropriate engineers for solving the most complex issues, support consistency and dependability, quick follow-up overseen by veteran service administrators, a choice of easy-to-use mechanisms for initiating service jobs, and excellent progress visibility made possible by ticket tracking and accessible via a web portal.

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Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an objective assessment of the overall health of their information system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner and safer Active Directory environment. Both versions also offer the ongoing benefits of state-of-the-art remote network monitoring and management technology. These advantages can include lower-cost network management, improved compliance with government and industry security regulations, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and higher availability.

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Progent's ProSight Virtual Hosting combines advanced virtualization architecture, a world-class data center facility, and the technical support services of Progent's Microsoft-certified engineering group to provide small and midsize businesses with a complete IT outsourcing solution that enhances network availability and security, reduces management hassle, and saves money. With Progent's Private Cloud Hosting, a small or midsize company can have all of its software platforms and key application servers supported within a safe and reliable facility on a high-performance, non-stop virtual server configured and supported by Progent's computer support experts.

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Sun Solaris Remote Consultants

Progent provides national remote help and troubleshooting services for companies who run UNIX, Linux, or Sun Solaris networks or whose IT systems feature a combination of UNIX/Linux and Microsoft products. Remote network consulting provides optimum leverage for your information technology budget by protecting user efficiency and shortening the hours billed for computer analysis and repair. Advanced remote support technology and experienced technicians and engineers combine to enable Progent to solve most IT problems without wasting time and expense by going to your location. In most of situations your network problems can be dealt with over the phone or through a mix of telephone support and online access. Progent can make available Cisco certified CCIE network engineers and CISSP premier security specialists to help you with the most challenging system problems.

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Support and Help for Microsoft Exchange 2003
Exchange Server 2003 Support and Integration

Progent's Microsoft certified support team can show you how to design and implement a smooth in-place Exchange Server 2003 upgrade strategy that minimizes network disruption, simplifies long-term support requirements, and makes your Microsoft Exchange 2003 Server easy to administer. For complex multiple server or multi-location migrations, Progent has the experience to complete your move quickly and economically. Progent's Exchange Server 2003 help, repair, and consulting services include assistance with the integration of third-party add-ons to Microsoft Exchange 2003 Server that are in keeping with your business goals.

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CISSP-ISSEP Security Professionals
CISSP Certified Cybersecurity Architect Specialist

Progent's CISSP-certified cybersecurity consultants can help businesses of any size with any aspect of IT security. Progent can help implement efficient security solutions that guard a small office against modern malware attacks or Progent can plan, configure, and monitor an end-to-end security strategy for hybrid networks that accommodate local, remote, and mobile clients accessing network resources spread across a mix of physical datacenters and public and private clouds.

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Remote Monitoring and Reporting Computer Consultant

Small to middle size businesses can now enjoy all the advantages of Microsoft Operations Manager 2007 and also have quick access to Progentís Microsoft certified network support professionals. With Progent's economically priced IT service programs, mid-size businesses can select a basic co-sourcing package built around Microsoft Operations Manager 2007 with server monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing package. Progent supports Microsoft System Center Operations Manager 2007 to provide small business networks world-class reliability, security and productivity.

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Consultants for Windows and Linux
Windows and Linux Integration

If your office computer system mixes Linux platforms with Microsoft Windows, Progent can help you to integrate your servers into a cohesive network that allows all your operating systems to coexist for simple management, transparent dataflow, high availability, superior throughput, and tight security. Progent's UNIX/Linux and MS Windows coexistence assistance offerings feature IT architecture integration and support, consulting for Windows services for UNIX, online network monitoring and administration, online network help and repair, in-person technical support, and Help Desk Call Center support.

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Progent's Cisco-certified wireless integration consulting experts can help organizations to deploy, administer, and troubleshoot Cisco wireless products such as Aironet and Meraki Wave 2 wireless access points as well as Cisco's Wireless Network Controllers.

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Online Office PowerPoint Train
Online Crystal Reports Training Consulting Services

Progent's webinar training classes provide small companies the cost savings, ease, and flexibility of web-based seminars plus the proven training methods of seasoned instructors who use the latest collaboration software to simulate real-time, interactive classrooms. Progent offers remote education for popular desktop software including components of Microsoft Office such as Microsoft Excel, Word, Access, and Project: MS Dynamics accounting and management solutions including MS Dynamics GP (Great Plains); as well as additional top desktop applications like Adobe Photoshop, Acrobat Writer, and Crystal Reports.

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Dynamics GP Custom Software Online Help
Support and Integration for Microsoft Dynamics GP

Progent's background delivering Microsoft .NET support and Microsoft SQL Server help, and Progent's application development experience with Microsoft VBasic, XML, and other developer platforms make it possible to create specialized line-of-business programs and eCommerce environments that integrate transparently with Dynamics GP/Great Plains Software. Progent's Dynamics GP reporting consultants can show you how to design reports that let you analyze your business more thoroughly, turning raw information into useful insights into your business.

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Troubleshooting for Dynamics GP Software
Dynamics GP Great Plains Software Remote Troubleshooting

Microsoft Dynamics GP allows you to grow and control your business more efficiently by offering easy access to strategic information and a rapid return on investment. Microsoft Dynamics GP/Great Plains offers major business benefits such as its ability to extend the reach of your company, manage your financials, computerize financial processes, unify procedures throughout your business, improve inventory control, enhance order accuracy, grow revenue and minimize lead-time, and maximize free cash flow. Progent can help you set up and manage a robust, safe server and network infrastructure to support Great Plains, and can provide expert Dynamics GP/Great Plains support professionals to make sure you derive the full advantages of your Dynamics GP/Great Plains business management system.

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Microsoft Dynamics GP Application Support
Dynamics GP VBA Professionals

Progent's background providing Microsoft .NET services and SQL Server consulting, and Progent's application development experience with VBasic, XML, and additional developer tools enable Progent to create custom mission-critical applications and eCommerce environments that integrate transparently with Dynamics GP/Great Plains Software. Progent's Dynamics GP management reporting consultants can help you design reports that let you analyze your business more effectively, turning uncooked information into valuable insights into your business.

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CISSP Certified Cybersecurity Professionals
Professionals for CISSP Certified Cybersecurity Auditor

Progent's CISSP-certified network security experts can help organizations of any size with any facet of IT security. Progent can create efficient cybersecurity solutions that protect a small business against modern malware attacks or Progent can design, deploy, and manage a comprehensive security environment for hybrid enterprise networks that support onsite, remote, and mobile clients accessing network resources distributed across a mix of physical datacenters and public and private clouds.

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Microsoft Exchange Consulting Services

Progent's Microsoft-certified network engineers can help you to determine the value of Microsoft Exchange Server 2010 for your company and can help your IT staff to design and implement an efficient upgrade to Exchange Server 2010 from Microsoft Exchange 2003 or Microsoft Exchange Server 2007 that will offer quick payback by increasing your workers' efficiency, lowering the expense of equipment and support, streamlining administration, and consolidating your key communications technologies.

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MySQL Enterprise Edition Design

Progentís team of expert software programmers, database architects, and project management consultants can assist enterprise clients to complete development projects for Microsoft Windows, Linux/UNIX, or Web applications. Progent's enterprise co-sourcing services include access to seasoned project managers for high-level planning and project co-ordination or Progent can assist clients fill in expertise gaps by offering database designers and software programmers experienced in developing RDBMS applications powered by SQL Server, Oracle, or MySQL. Progent's SharePoint Server experts can help businesses to incorporate SharePoint with other applications like SQL Server and Excel to create data-intensive intranets and portal sites. Progent also can provide expertise with multiple web development tools and can help businesses to create, expand, repair, or migrate web-based applications to utilize the latest advances in web technology.

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For replies to frequent questions concerning becoming employed by Progent, go to Jobs at Progent Q&A.

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Network Engineer for Project Planning
Data Center Online Troubleshooting

For large businesses, Progent can leverage in-house network support staffs by providing world-class experience in supporting key Microsoft and Cisco technologies. Progent's certified experts can provide Enterprise Active Directory help, Exchange Server 2010 support, SharePoint Server expertise, and Microsoft SQL Server help. For the nationwide or worldwide businesses with branches, Progent can perform as a transparent nearby extension of corporate network management. Progentís enterprise consulting services include corporate-wide security, online branch office support, system architecture, Sarbox compliance, project planning, and world-class service for multi-site network environments powered by Enterprise Windows 2000. Progent can provide field consultants and technicians to assist with a site move or branch move, or a network architect to help with building or utilizing an Internet Data Center or co-location site.

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Development for Project Reports
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Progent's Microsoft-certified engineers offer advanced support in implementing, operating and debugging all versions of Project, Microsoft Project Server, and Microsoft Project Online and can provide a broad range of affordable online consulting services based on industry best practices to help businesses of any size to receive all the advantages of this leading platform. Support services offered by Progent include solution design, software configuration and upgrades, setting up secure file and status sharing among local and offsite users, network optimization, and customized webinar training.

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MS SQL Server Consult
SQL Server 2000 Upgrade Consultants

Microsoft SQL Server 2000 is a rich, web-aware database and data analysis solution that opens the door to the fast development of cutting-edge enterprise-class programs that can give your business a significant competitive edge. SQL Server provides built-in support for XML and the ability to query across the Internet and outside the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 consultants, with an average of more than over 10 years of background supporting Microsoft integration, assures you success in planning, deploying and supporting Microsoft SQL Server applications that are seamlessly integrated with other applications powered Microsoft's .NET environment.

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Email Virus Signature Professionals
ProSight Email Content Filtering Consultant

Progent's ProSight Email Guard uses the services and infrastructure of leading information security companies to deliver web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further level of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall.

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Consultants for Local Government Exchange
School District Cisco Professional

Progent has extensive experience delivering a broad range of remote IT support and emergency repair services to local governments and schools throughout the U.S. Progent is one of the pioneers in delivering advanced online network consulting and has delivered network solutions to clients in all 50 states. Online support eliminates travel costs and resolves problems faster than onsite support.

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IT Consulting for Remote Desktop Connection Client for Mac

For companies with a combination of Mac and Windows computers, there are two basic solutions for using Windows-only software on macOS or OS X: an external connection to an actual Windows computer or local emulation of a Microsoft Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Apple Mac enables you to connect an Apple Mac to a networked Microsoft Windows-based PC to use Microsoft Windows software and share network resources. Microsoft's Virtual PC for Apple Mac emulates Windows on a Mac computer so that you are able to run Windows software directly. Progent's Mac technology consultants can help you to manage these products for running Microsoft Windows applications on your Apple Macs and can also help your organization to evaluate and configure other products for Windows platform emulation.

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