Affordable Computer Troubleshooting from Microsoft and Cisco premier Professionals for Companies in Reno, NV
By delivering professional support whenever you require it, making available in-depth expertise for critical business applications, providing high-value services like virtual server hosting, billing solely for help delivered, and charging no sign-up fees or retainers for standard services, Progent enables your company to increase the competitive value of your It network and reduce support expenses. Progent appreciates that network protection, reliability, and efficiency are just as critical to small businesses as to major enterprises but that smaller organizations lack the leverage to spend aggressively in computer technology and internal service groups. Progent's fundamental value proposition is that no network consulting firm can equal Progent's ability to provide the network support expertise your business needs whenever you need it and at a cost you can justify.
For mid-size and large companies, Progent can provide co-sourcing and project management services to reinforce the skills of your internal IT support team. This can reduce expenses and help meet schedules for big projects such as application programming, disaster recover/business continuity planning and testing, security evaluations, office consolidations, or software migrations.
Progent can in addition provide the services of certified experts to assist your business to plan and implement a sensible cloud computing strategy.
Key Technologies Supported by Progent's Consultants for Business Networks in Reno, Nevada
Progent's national group of industry certified consultants offers support for virtually all aspects of information systems used by organizations of all sizes. Practice areas served by Progent in Reno include:
Service Delivery Options Available for Reno, Nevada Companies
Progent has a selection of options for providing small and midsize businesses with affordable computer services for technical support, system architecture, hosting services, and network administration. Progent's model for providing IT support services is based on the Help Desk operational structure familiar to big IT support organizations. Progent's Contact Center Support Mechanism promotes rapid response, comprehensive activity records, dependable follow-up, and strict cost monitoring for an array of IT service delivery options that include online repairs, in-person help, high-end consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) provides urgent and routine remote service for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's seasoned support professionals can assist customers to troubleshoot and repair network problems without the cost or delay of travel for onsite support visits. The experience of Progent's IT consultants allows them to resolve the majority of IT problems quickly. For the most complex issues, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-accessible registration process for new clients to address urgent network problems and Progent bills per minute with no startup charges or minimums, so you pay only for the assistance you receive. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Find out additional information about Progent's online network support expertise.
- On-site Service
Progent provides on-site technical support for signed-up clients in major metropolitan areas in the United States. Progent's on-site support technicians can work in conjunction with Progent's online service experts to deliver small and midsize businesses the optimal solution: onsite support technicians when you need them plus the on-line expertise of Progent's seasoned team of network engineers, security professionals, and business application developers. The response time for on-site support visits is usually less than 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises service. Find out more concerning why to register for Progent's in-person network support.
- Help Desk
Progent's Contact Center Outsourcing Services are designed for all companies who need fast and reliable support from a professional Help Desk with effective telephone support, online repair capability, and sufficient technical strength for all needed problem escalation. Since smaller companies typically have tight information technology funds and can spare scant executive bandwidth for dealing with IT support, Progent's Help Desk Services can be the most cost-effective way to ensure that small business computer systems stay up and running. Read more concerning Progent's Helpdesk outsourcing services.
- Consulting Expertise
Progent provides small and midsize companies budget-friendly access to world-class IT professionals who can provide assistance with vital products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, network security consulting, fault tolerant network consulting, server virtualization solutions, plus configuration, programming and support for small business applications such as accounting, ERP, management reporting, sales automation, and productivity software. Progent can help with short-term projects such as office moves and major software migrations, extended projects such as business analytics application programming and customization, relational database application development and administration services, and web development, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or urgent response such as data restoration and virus cleanup.
- Application Server Hosting
Progent offers hosting for mission-critical business applications like Exchange and MS SQL to provide small businesses with greater degrees of reliability, protection, and recoverability than is possible using the class of on-site data center that is practical for most small organizations. Since Progent utilizes the same data centers that host the equipment of many of the world's largest information technology organizations, Progent can eliminate the expense of creating and managing the infrastructure needed for world-class environmental control, power backup, and uninterruptible Internet access. For managed application servers, Progent can also ensure that upgrades and service packs remain current, protection and performance is continually monitored, and systems are consistently backed up and available for full and prompt recovery. Find out additional information concerning Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small company's servers in a setting that not only provides the highest level of fault-tolerance and expandability but that is also simple for customers to migrate to a different support firm or to move in-house when your situation warrants it. Progent's Private Cloud hosting service is built around tested virtual server technologies that allow businesses with mixed environments to save significantly on the costs of hardware, system support, and IT administration while achieving enterprise-class dependability and an unprecedented level of vendor flexibility. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed solution, can handle the multi- platform and non- standardized networks typical of smaller companies, and keeps control of the licenses in the client's hands so that migrating to a new virtual system is quick, safe, and inexpensive. This avoids becoming a captive to a specific hosting provider while still providing all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent can provide expert remote support to help organizations of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that combine local resources as well as public cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's affordable ProSight portfolio of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to address the complete threat progression including blocking, infiltration detection, mitigation, remediation, and forensics. Top features include single-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also assist you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup processes and enables rapid recovery of critical files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, track, enhance and debug their networking hardware such as switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding appliances that require important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security vendors to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further level of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any looming problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both versions also include one year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with data security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your organization's preparedness either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery environment that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and office productivity programs used by the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide help for an ever more sophisticated array of network products including firewalls, routers and switches, voice-over-IP solutions, and wireless networking. Furthermore, Progent's
CISSP-Certified security consultants,
CISM-certified security engineers, CISA-certified security audit specialists and GIAC-certified information assurance professionals can provide a business-wide perspective on system security and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises meet business standards and statutory regulations for IT information protection and incident reporting.
The breadth and size of Progent's engineering team offer a unique array of advantages to clients wishing to increase the productivity of their IT network within an affordable budget. These advantages include:
- Best Industry Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world industry background, at the front lines of IT service, performing a broad variety of technical projects for a large array of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its support personnel. This guarantees that you get not just world-class technical skills, but also a support engineer with field-tested methods for resolving actual network problems rapidly.
Find out more concerning Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing model is to bill for online service and on-site visits per minute. Consequently, you pay only for delivered services. Progent does not demand a higher rate for after-hours or priority support, and Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no service activation fee and requires no monthly commitment for services delivered during normal working hours. Many service organizations impose large minimum fees or charge in increments of a quarter hour or longer. Progent's small pricing granularity eliminates major invoices for fast solutions. An additional benefit of granular pricing is that you are not inclined to allow minor problems to fester until they become major ones.
Learn more concerning Progent's value pricing for IT outsourcing.
- Full Documentation of Network Services
Progent has created a sophisticated service reporting system that records and formats complete documentation for all delivered services. Unlike some freelance consultants or local support firms who offer scant documentation or details of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the support documentation given by every staff member to every client. The discipline of detailing and organizing service activity results in more efficient support and eliminates a slew of common problems such as when a service customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
Find out more details about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their scope, Progent is able to focus on delivering high-value skills where Progent has few competitors. Small businesses who work with independent service providers or who maintain in-house support personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more reliable, secure, and efficient.
Read additional information concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Reno, Nevada business needs to get in touch with Progent for network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.
Immediate Online Network Help
For fast online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).