Reno, NV Remote Support from Certified Network Troubleshooting Professionals
Progent's computer support services can provide your Reno, NV company low cost and dependable access to enterprise-class network engineers. By delivering network support help when you require it, providing specialized knowledge for vital applications, delivering value-added services such as automated network monitoring, and billing only for support you use, Progent offers your Reno, Nevada business an affordable alternative for maximizing the productivity of small-scale business networks. Whether you have a local datacenter, rely on cloud-based resources, or manage a hybrid cloud-and-local network, Progent is the intelligent choice for businesses to create and maintain a robust and secure IT system and to benefit from quick access to the experienced consulting typically restricted to corporations who can support a sizeable in-house IT group.

For larger companies, Progent can provide co-sourcing and project management support to reinforce the technical skills of your internal network service staff. Co-sourcing can save money and minimize technical risks for big projects like software programming, business continuity planning and testing, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can also provide access to certified experts to help your company to design and execute a sensible cloud computing strategy.

Key Technical Areas Supported by Progent for Businesses in Reno, Nevada
Progent offers the services of accredited experts for all facets of business network technology deployed in small and midsize companies and local governments. Products and technologies supported by Progent's consultants include:

Support Delivery Alternatives for Reno, Nevada Companies
Progent offers a variety of options for providing small businesses with affordable IT services for technical support, system architecture, and IT management outsourcing. Progent's paradigm for delivering computer support services is built on the Help Desk Call Center operational structure familiar to larger IT support groups. Progent's Contact Center Service Mechanism ensures fast response, comprehensive service documentation, consistent follow-up, and tight cost monitoring across a range of network support delivery options that include remote troubleshooting, onsite support, and high-end consulting.

  • Online Service
    Progentís Technical Response Center (TRC) provides emergency and scheduled remote service for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service professionals can help clients to troubleshoot and repair network issues without the expense or delay of travel for onsite service visits. The experience of Progent's IT consultants makes it possible to handle most IT issues rapidly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-accessible registration procedure for new clients to accommodate urgent network problems and Progent charges per minute with no startup charges or time minimums, so you pay only for the assistance you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Find out additional details concerning Progent's remote network troubleshooting services.

  • Onsite Service
    Progent provides on-site computer assistance for registered customers in larger cities in the U.S. Progent's on-site service technicians can operate in tandem with Progent's remote support engineers to deliver small and midsize businesses the best of both worlds: in-person support professionals when you need them plus the on-line help of Progent's worldwide team of network engineers, security specialists, and business application developers. The response time for in-person service calls is typically under one business day. There is no start-up or retainer charge for registering as a Progent customer for on-premises service. Learn more about how and why to register for Progent's in-person network support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve complex issues. for more information, see Help Desk Services.

  • IT Consulting Expertise
    Progent provides small and midsize companies affordable availability of world-class consultants who can deliver assistance with vital products and technologies such as
  • Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, network security consulting, fault tolerant it system engineering, virtual server solutions, plus configuration, customization and support for business software including accounting, operations, management reporting, sales automation, and productivity suites. Progent can provide assistance with one-time projects such as office relocations and major system migrations, longer term projects such as business analytics software programming and support, relational database application programming and DBA support, and web design, continuing support such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network monitoring and network administration, or emergency response such as disaster recovery and malware removal.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting services for all of a small organization's servers in a setting that not only provides the highest degree of fault-tolerance and scalability but that is in addition easy for clients to migrate to a different support provider or to move in-house if your circumstance calls for it. Progent's Private Cloud hosting is structured around mature virtualization techniques that allow small businesses with mixed environments to save dramatically on the costs of hardware, system support, and network management while achieving world-class dependability and an unparalleled level of vendor options. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally managed service, can support the multi- platform and non- standardized networks common with small companies, and keeps control of the licenses in the client's possession so that moving to a different virtual system is quick, safe, and affordable. This eliminates becoming a prisoner of a single hosting service while still offering all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers advanced online consulting services to help companies of all sizes connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine physical resources as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of background delivering high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight suite of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior analysis technology to guard endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to address the entire malware attack progression including protection, identification, containment, cleanup, and forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your company's specific needs and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also help you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical files, apps and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, when necessary, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, locating devices that need important software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top information security companies to deliver centralized control and world-class security for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further layer of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT staff and your assigned Progent engineering consultant so that any potential problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can save up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an objective evaluation of the health of their network. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your essential network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The interview is intended to assess your organization's ability to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup system that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Choice for Reno, Nevada Businesses
Progent's size, breadth and depth of information technology expertise, and familiarity with corporate IT consulting enable small and midsize companies to sidestep the problems related to over reliance on small support firms or freelance engineers.

Working with Progent enables your company to:

  • Prevent Excessive Dependence on Freelance Support Consultants
    For network services, small businesses sometimes depend excessively on freelance engineers. Although individual support engineers carry lower overhead than more substantial support organizations and can typically bill nominally lower rates, freelancers are often unable to respond rapidly to critical problems. If an independent consultant is occupied with another client, ill, on travelling, or in class, the absence of backup staff may require your business to wait for assistance during a crisis. The more your small business expands, network downtime or difficulties with line-of-business programs become more expensive. The money you thought you were saving on an independent consultant can evaporate quickly due to lower productivity. In addition, when freelance engineers confront unfamiliar technologies, the unavailability of a large consulting group to count on for help forces them to learn with the meter running while your company ends up with the bill for their ongoing training.

  • Have Access to Expertise in Advanced Information Technology Solutions
    Many smaller service organizations or freelance engineers who concentrate on small company network consulting are capable of providing connect-the-dots solutions but don't have the seasoning to work cost-effectively with complicated IT environments that have a variety of operating systems, numerous locations, Voice over IP systems, remote workers, integrated accounting and analytical software, data-driven web sites, and specialized business applications. Progent's experience with global enterprises and Progent's large group of specialists can benefit your small business because enterprise environments are characteristically complicated, integration problems require thorough understanding of in numerous technical disciplines, and achieving an acceptable level of stability, availability, and security requires enterprise-proven leading practices.

  • Build a Firm Foundation for Seamless Growth
    Small companies often start with an IT system cobbled together on a shoestring budget. Without a carefully designed architecture, a series of band-aid repairs often get thrown on top of a marginal structure. As a business evolves, reliability and expandability problems can obstruct the success of the organization. These environments require proper evaluation, intelligent business planning, and in-depth expertise to migrate to a network environment that will provide the solid foundation to handle critical business requirements and support downstream growth.

  • Work with Solution Consultants, Not Product Resellers
    Small businesses need guidance and insight to work through an increasingly complex array of technology options available for accelerating business growth and enhancing productivity. They do not need a network engineer or support firm that attempts to sell them products. Progent eliminates conflicts of interest by not reselling hardware and software. Progent provides consulting and services only. This permits Progent to align technical services with the genuine interests of customers. Combining IT consulting and product selling can result in a situation where the proposed solution is built around a preselected technology instead of being driven by the actual requirements of a small business.

Contact Progent
In case your Reno, Nevada company needs to get in touch with Progent for IT outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.

Immediate Online Technical Assistance
For fast online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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