Affordable Network Help from Microsoft certified Consultants for Businesses in Reno, NV
By offering professional know-how when you need it, making available specialized expertise for critical business applications, offering innovative services like virtual data center hosting, invoicing solely for help delivered, and charging no sign-up fees or retainers for standard services, Progent helps your company to increase the competitive value of your information system and cut support expenses. Progent recognizes that network security, dependability, and efficiency are as important to small businesses as to major enterprises but that small companies don't have the leverage to spend heavily in information technology and in-house support groups. Progent's fundamental competitive advantage is that no network consulting firm can equal Progent's capability to deliver the IT support expertise your business needs whenever you require it and at a cost you can justify.
For mid-size and large companies, Progent offers co-sourcing support to add to the subject matter expertise of your in-house IT service group. This can save money and help meet schedules for major IT initiatives like application development, disaster recovery planning and testing, network security audits, office consolidations, or technology migrations.
Progent can in addition offer the services of accredited consultants to help your company to plan and execute your cloud strategy.
Main Practice Areas Supported by Progent's Consultants for Businesses in Reno, Nevada
Progent's nationwide group of world-class support professionals offers assistance for virtually all facets of information systems found in companies of any size. Technologies supported by Progent in Reno include:
Service Delivery Alternatives Available for Reno, Nevada Businesses
Progent has a variety of alternatives for providing small companies with affordable computer services for troubleshooting, consulting, hosting, and network management outsourcing. Progent's model for delivering IT support services is based on the Help Desk Call Center structure familiar to big IT support groups. Progent's Helpdesk Support Mechanism ensures rapid response, thorough activity records, reliable follow-through, and strict cost monitoring across a range of IT support delivery options that include remote repairs, on-premises support, high-end consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) provides emergency and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned service professionals can assist clients to analyze and fix network problems without the cost or delay of travel for onsite service calls. The background of Progent's IT engineers allows them to resolve the majority of IT issues quickly. For the most challenging issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-based signup procedure for new clients to accommodate urgent situations and Progent bills per minute with no sign-up charges or minimums, so you are invoiced only for the help you get. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Learn additional details about Progent's online network support expertise.
- Onsite Service
Progent provides onsite computer support for registered customers in larger cities in the U.S. Progent's on-site support personnel can operate in tandem with Progent's remote service engineers to give small and midsize companies the ideal combination: onsite service professionals when you require them as well as the on-line help of Progent's worldwide team of IT consultants, security professionals, and business software programmers. The response time for on-site support visits is typically under one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for on-premises service. Find out more about how to sign up for Progent's in-person network support.
- Help Desk
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most issues. To learn more, visit Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent provides small and midsize businesses budget-friendly access to enterprise-class consultants who can deliver help with critical products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, network protection engineering, non-stop it system design, server virtualization solutions, plus configuration, programming and training for business programs including financials, ERP and MRP, business analytics, sales automation, and productivity software. Progent can provide assistance with short-term projects such as site relocations and massive system migrations, longer term projects such as business reporting software development and support, relational database application development and administration support, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and system management, or urgent response such as data restoration and virus cleanup.
- Application Server Hosting
Progent offers hosting for critical business applications like Exchange and SQL Server in order to provide small companies with higher levels of reliability, protection, and recoverability than is feasible using the class of on-site data center that is practical for most small organizations. Because Progent uses the same data centers that support the equipment of many of the planet's biggest information technology companies, Progent can eliminate the cost of building and managing the infrastructure required for enterprise-class cooling, electrical backup, and uninterruptible Internet access. For managed application servers, Progent can also make sure that patches and revisions remain current, security and performance is constantly monitored, and systems are consistently archived and available for complete and prompt restoration. Learn additional information concerning Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting services for the entirety of a small organization's servers in a setting that not only delivers the highest degree of availability and expandability but that is also simple for clients to transfer to another support provider or to move internally when your situation calls for it. Progent's Private Cloud hosting service is founded on mature virtual server technologies that permit businesses with multi-vendor networks to benefit dramatically on the expense of capital equipment, infrastructure support, and IT management while getting enterprise-class reliability and an unparalleled level of vendor options. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally managed solution, can handle the multi- platform and loosely standardized environments common with smaller businesses, and retains control of the software licenses in the customer's hands so that moving to a new virtualized host is quick, safe, and affordable. This eliminates ending up a captive to a single hosting service while still providing all the savings associated with SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting Services
Progent can provide advanced remote consulting support to help companies of any size connect their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that utilize local resources along with public clouds. To help you to incorporate cloud services with networks, Progent offers a variety of cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon Web Services cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has over 20 years of background providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's value-priced ProSight line of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the complete threat lifecycle including blocking, identification, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital files, applications and VMs that have become lost or damaged due to component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, optimize and debug their networking hardware like routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network diagrams are always updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating tedious network management processes, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that need critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading information security companies to provide centralized control and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a further level of inspection for incoming email. For outbound email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your IT system running efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so that any potential issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time spent looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security requirements, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's ability to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup system that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and office productivity applications used by the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also offers help for an increasingly complex array of infrastructure products including firewalls, routers and switches, voice-over-IP solutions, and wireless access. In addition, Progent's
CISSP-Certified cybersecurity consultants,
CISM-authorized security engineers, CISA-authorized security audit consultants and GIAC-certified information assurance experts offer a business-wide perspective on network security and can help with complex security projects like Security information and Event Management (SIEM) solutions to help companies meet business standards and statutory regulations for IT information protection and incident reporting.
The breadth and size of Progent's engineering team bring a powerful set of benefits to clients trying to maximize the productivity of their IT network within an affordable budget. These advantages include:
- Best Methodology
Progentís team of Microsoft and Cisco Certified experts average longer than a decade of real-world industry experience, in the trenches of network support, performing a broad range of technical tasks for an extensive mix of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into shared leading practices training that Progent teaches its support team. This guarantees that you get not just expert IT skills, but also a support engineer with field-tested methods for solving actual IT problems quickly.
Learn more details concerning Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing model is to charge for phone support and on-site visits by the minute. Consequently, you pay exclusively for delivered support. Progent does not impose a higher rate for off-hours or urgent support, and Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no registration charge and requires no monthly commitment for support services delivered during regular working hours. Many support organizations demand large minimum fees or bill in increments of a quarter hour or more. Progent's small billing granularity avoids big invoices for fast solutions. Another advantage of by-the-minute invoicing is that customers will be less inclined to allow less critical issues to fester until they grow into big ones.
Read more details about Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of IT Support
Progent has developed a comprehensive service reporting system that records and formats complete documentation for all billed support activities. Unlike many freelance consultants or local support firms who provide minimal documentation or details of services done, every service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports sent by every staff member to each client. The practice of documenting and archiving service records allows more efficient support and eliminates a slew of typical misfortunes such as when a support client is virtually held hostage to a consultant who refuses to let go of vital service information.
Find out additional information about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent has little competition. Small companies who work with freelance service providers or who employ in-house support staffs benefit when Progent transfers knowledge about new technology and tested processes to make their networks more reliable, protected, and productive.
Find out more details about Progent's knowledge transfer services.
How to Contact Progent
In case your Reno, Nevada company wants to contact Progent to find out about network outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.
Fast Remote Network Support
For immediate remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).