Expert Remote Technical Support for Reno, Nevada Computer Networks from Certified Engineers
Small companies have traditionally been underserved by major IT service organizations. Some small businesses allow themselves to grow excessively reliant on individual consultants or small support organizations who don't have the bandwidth or extensive knowledge to react quickly or effectively to network crises. Still other small businesses resort to giant service firms staffed with technicians able to offer by-the-numbers solutions to common issues but who do not have the background and versatility to deal with the diversity of configurations and absence of standardization that characterizes small company information systems.
Progent's time-tested methodology for providing affordable and effective network support to small companies has made Progent among the top Microsoft-certified IT consulting firms in the country. Progent has delivered remote help to small businesses in every state in the United States (See Progent's client testimonials).
For mid-size and large businesses, Progent can provide co-sourcing services to add to the subject matter expertise of your in-house network service staff. Co-sourcing can save money and minimize technical risks for big IT initiatives like application programming, business continuity preparedness, security audits, office consolidations, or technology migrations and upgrades.
Progent can in addition provide the services of accredited consultants to assist your company to plan and implement a sensible cloud computing strategy.
Main Technical Areas Serviced by Progent for Business Networks in Reno, Nevada
Progent offers the services of certified consultants for all aspects of business network technology found in small companies and local governments. Products and technologies supported by Progent include:
Support Delivery Alternatives for Reno, Nevada Companies
Progent has a selection of options for providing small businesses and local governments with affordable IT services for troubleshooting, consulting, hosting services, and IT management. Progent's model for providing network support is based on the Help Desk Call Center operational structure familiar to larger IT groups. Progent's Help Desk Call Center Service Mechanism ensures rapid support, thorough activity records, consistent follow-through, and tight expense control across an array of network service delivery options that include online troubleshooting, onsite support, top-level consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
- Remote Service
Progentís Technical Response Center provides emergency and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified support experts can help clients to analyze and fix hardware and software problems without the cost or delay of in-person service calls. The background of Progent's IT consultants makes it possible to resolve the majority of network problems quickly. For the toughest issues, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-based signup procedure for new clients to accommodate emergency network problems and Progent charges by the minute with no startup fees or time minimums, so you pay only for the assistance you get. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISA-certified security engineers. Find out additional details about Progent's remote network support expertise.
- On-site Service
Progent provides on-site technical support for registered clients in major metropolitan areas in the U.S. Progent's on-site support personnel can work in conjunction with Progent's remote service engineers to give small and midsize companies the ideal combination: hands-on support technicians when you require them as well as the remote expertise of Progent's worldwide staff of IT consultants, security professionals, and business application developers. The wait time for in-person support visits is usually less than 24 hours. There is no sign-up or retainer fee for registering as a Progent client for on-premises support. Learn more concerning how to sign up for Progent's onsite network service.
- Help Desk
Progent's Standard Help Desk Services offer small organizations a complete solution that handles all facets of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle the most problems. To learn more, refer to Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent provides small and midsize companies budget-friendly access to enterprise-class IT professionals who can deliver assistance with vital products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network protection consulting, high availability network engineering, virtual server solutions, plus configuration, customization and support for small business applications including financials, operations, management reporting, CRM, and productivity software. Progent can provide assistance with short-term projects such as site relocations and massive software migrations, longer term projects such as management analytics application programming and support, database application programming and administration support, and web design, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency response like disaster recovery and virus cleanup.
- Application Hosting
Progent offers hosting for mission-critical applications such as Exchange and Microsoft SQL in order to provide small and midsize companies with greater degrees of dependability, security, and performance than is possible with the type of in-house data center that is practical for the majority of small organizations. Since Progent uses the same data centers that host the equipment of some of the planet's largest IT companies, Progent can eliminate the investment in creating and managing the infrastructure required for enterprise-class environmental control, power backup, and uninterruptible Internet access. For hosted applications, Progent can also make sure that upgrades and service packs remain updated, security and performance is continually tracked, and systems are regularly archived and available for full and rapid recovery. Find out additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting services for all of a small or midsize company's production servers in an environment that not only delivers the top level of availability and extensibility but that is in addition simple for customers to migrate to another service provider or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting service is built around mature virtual server technologies that permit small businesses with multi-vendor environments to benefit dramatically on the expense of capital equipment, infrastructure maintenance, and network administration while getting enterprise-class dependability and an unprecedented degree of vendor options. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally administered service, can handle the multi- OS and loosely standardized networks common with smaller companies, and keeps control of the software in the customer's hands so that moving to a different virtualized host is fast, safe, and affordable. This eliminates becoming a captive to a specific hosting provider while still offering all the cost savings associated with SaaS hosting services.
- Hybrid Cloud Integration Services
Progent can provide expert remote support to help businesses of any size integrate their networks with popular public clouds such as Azure and Amazon Web Services. Progent can help you to plan and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that combine physical resources along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 integration with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's low-cost ProSight line of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior machine learning technology to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid recovery of critical files, apps and VMs that have become lost or corrupted due to component failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating appliances that require important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top information security companies to deliver centralized control and world-class security for your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a further layer of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so that any potential issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security regulations, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance consultant. The interview is designed to evaluate your company's preparedness to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup/recovery system that meets your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Alternative for Reno, Nevada Small Businesses
Progent's size, breadth of technical expertise, and familiarity with corporate network support allow small and midsize companies to sidestep the problems related to over dependence on small support firms or independent engineers.
Teaming with Progent's Experts allows your company to:
- Prevent Over Reliance on Freelance Consultants
For network support, small companies sometimes rely excessively on freelance engineers. Though freelance support engineers have lower overhead than larger IT service firms and can afford to charge nominally smaller rates, individuals are sometimes spread too thin to respond rapidly to critical network problems. If an independent engineer is busy with another client, sick, on vacation, or in class, the lack of backup staff may require your company to go without assistance in case of a crisis. The more your small business expands, network downtime or problems with critical programs become more expensive. The dollars you believed you were saving on an independent consultant can disappear quickly due to lost productivity. Also, when freelance consultants encounter new technologies, the lack of a large consulting team to fall back on for help forces them to learn in place while your organization winds up with the costs for their continuing training.
- Gain Access to Expertise in Advanced Network Issues
The majority of smaller support organizations or freelance engineers specializing in small company network consulting are capable of providing routine solutions but don't have the seasoning to work cost-effectively with complicated network infrastructures that have a variety of operating systems, numerous sites, VoIP systems, remote workers, integrated financial and analytical software, data-driven web sites, and custom business applications. Progent's background with global companies and Progent's large team of specialists can be valuable to your company because big-company environments are characteristically complicated, integration issues require thorough understanding of in numerous technical areas, and reaching an acceptable degree of stability, reliability, and security calls for industry-tested best practices.
- Build a Firm Basis for Seamless Growth
Small companies typically start with an IT system implemented on a tight budget. Without a proper architecture, a sequence of improvised repairs commonly get piled on top of a marginal foundation. As a company grows, reliability and expandability problems can hinder the productivity of the business. These environments need thorough assessment, smart strategic analysis, and broad-based experience to upgrade to an IT environment that can provide the reliable foundation to meet current business requirements and support future expansion.
- Team with Solution Providers, Not Product Resellers
Smaller businesses need direction and education to work through an increasingly complicated maze of technology options available for enabling growth and enhancing efficiency. Businesses do not need an IT consultant or support organization that attempts to sell them a product. Progent avoids conflicted motives by not selling hardware and software. Progent sells consulting and services only. This permits Progent to match consulting services with the genuine interests of clients. Combining IT support and product selling can result in a conflict where the recommended solution is based on a preselected vendor instead of being based on the true requirements of a client.
Get in Touch with Progent
In case your Reno, Nevada company wants to contact Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.
Immediate Online Technical Help
For immediate remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).