Immediate Remote Help for Reno Nevada Computer Networks
Urgent Online Consulting for Reno SystemsFor companies in Reno Nevada, Progent provides online technical support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered remote troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, as well as the services of CISSP-certified security experts to help with advanced security architecture and diagnostic issues.

Progent's online technical support engineers offer excellent leverage because they possess the practical background and have access to the advanced technology needed to solve the majority of information system problems rapidly. Efficient support lowers immediate costs because solutions require minimal chargeable minutes. Online help also avoids the cost of dispatching an engineer to your office. Your organization saves additionally with incidental expenses by reducing or eliminating system outages and associated losses due to business discontinuity, disgruntled clients, unproductive workers, and distracted management. Progent's extensive remote technical support experience is especially important in environments that rely on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an alternative.

Progent's billing model for remote help is designed to leverage your IT service investment. Progent charges by the minute for phone assistance, so you are invoiced only for the services that you actually get. In contrast to many online support organizations, Progent asks for no service activation fee or minimum payments. Progent's one-minute billing unit and clean model for pricing avoid scenarios where fast repairs somehow end up as major tabs. Progent's penchant for handling technical issues quickly means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered an arsenal of optimized technologies and field-tested methodologies which promote the highest level of effectiveness for online consulting and repair for information systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the engineers of Progent's Technical Response Center to access your environment remotely without compromising corporate security.

Progent's proven technical support database application keeps detailed histories describing the service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the details of assistance rendered to every Progent client by every Progent engineer. This archive of problems and solutions is organized as a conveniently retrievable support knowledge base that allows Progent's online technical experts to share their experiences company-wide to make sure that the effectiveness of Progent's support services improves over time. Progent's advanced accreditations and working associations with major industry leaders including Cisco and Microsoft open up other extensive technical support knowledge bases and allow fast response from vendors' in-house product engineers so Progent's remote service specialists can find the most efficient solutions in the least time.

Remote technical services provided by Progent to companies in Reno Nevada include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price services intended to enable small and medium-size businesses to benefit from the same cutting-edge technology used by many of the world's top enterprises. The ProSight line of network management outsourcing services covers all key facets of modern networking such as email protection, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to manage the complete threat lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical files, applications and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to deliver centralized management and world-class security for all your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of inspection for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, enhance and debug their networking hardware such as routers, firewalls, and load balancers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that require critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management staff and your Progent consultant so that any potential issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to get an objective evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with data security regulations, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance expert. The interview is intended to help assess your organization's preparedness either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup environment that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract IT projects. Progent's rates for longer-term development or consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these important areas of information technology allows customers to complete critical projects within budget and on time. Progent's special remote engineering solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center programs for businesses with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all aspects of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve the most problems.

    Progentís Help Desk Co-management services allow your business to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution based on the leading PSA tool for managing service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk team of veteran network professionals gives your computer users in Reno Nevada fast assistance from an effective technical support group with substantial experience delivering phone help and online diagnostics for computer environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Call Center perception as a key enabler of business productivity, and Progent's intent is to resolve instead of merely report technical issues.

  • Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Consulting staff provides online and in-depth engineering expertise and education in special business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide expertise, customization, and training for popular Microsoft business applications including CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more concerning Progent's expertise, customization, and education offerings, see Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver businesses in Reno Nevada remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to accommodate your environment so your IT maintenance is proactive and automated. By spotting possible problems before they result in full-scale emergencies, system monitoring can head off disruptive and expensive service breakdowns. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or environments that incorporate a mix of OS platforms.
How Your Reno Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent phone-based assistance with Microsoft, macOS and OS X, or Linux networks, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Reno Nevada, Progent's phone-based computer support specialists can provide expert and economical system help whenever your company requires it. More than a decade of providing online tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote access tools to fix computer problems rapidly while eliminating the cost and lost time associated with in-person service visits.

Even if your Reno organization relies on a regular independent support technician or employs an in-house organization that can deal with day-to-day computer problems, Progentís Microsoft and Cisco certified engineers can still offer an easy and transparent remote expansion of your on-site resources for situations when your usual service personnel either lack the availability or the experience to address unexpected network crises or especially complex integration problems.

Features of Progent's Remote Computer Services for Reno Nevada
Progent's online help, Internet-based troubleshooting, network security expertise, and system administration services offer offices in Reno Nevada the greatest leverage for your support budget. Whether you require occasional telephone help and Internet-based troubleshooting or ongoing Help Desk services and system administration, Progent's experts can provide your business enterprise-level IT support while permitting you to avoid the expense and administration overhead of carrying a large internal IT staff. Key features of Progent's online help program include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of technical experience, fine tuned remote support software, and understanding of corporate IT enable businesses to escape the limitations of excessive dependence on smaller service firms, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world professional experience, in the trenches of IT support, performing a broad variety of IT projects for an extensive mix of clients. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting team. This ensures that you get not only world-class IT help, but also a consultant with proven approaches for applying computer knowledge to repair actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-site visits by the minute. As a result, you owe only for delivered services. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in areas where Progent provides on-site support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no startup fee and requires no retainer for support services provided during normal business hours. Many support organizations impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for fast solutions so you won't be tempted to permit less critical problems to fester.

  • Full Records of Delivered Services
    Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some independent consultants or small support organizations who offer minimal documentation or details of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support reports sent by each staff member to every client. The discipline of documenting and archiving service records allows more effective support and eliminates a slew of common misfortunes such as when a service client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting firms to offer 24x7 remote monitoring services powered by MS Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By uncovering potential problems before they result in downtime, network monitoring can keep your IT network from stressful and expensive service disruptions.
How Does Our Company Begin Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.



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    Progent's Cisco-certified network consultants can help you design an economical, 24x7 Internet connection architecture that can deliver non-stop Internet access via a wide array of fault tolerant Internet access technologies including fault tolerant BGP, automatic fail-over, and redundant ISPs. Progent offers CCIE engineers to help you apply the most current techniques for fault tolerant Internet access to create an economical, fully redundant Internet interface with automatic failover and other features to create fault tolerant Internet connections.

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    Windows Server 2003 Engineer

    Progent's certified Windows Server 2003 consultants offer computer help and IT consulting for the entire line of Microsoft .NET Enterprise Servers, Windows 2003 Server, and Windows Server 2000. Progent's Windows 2003 upgrade, integration, update, and maintenance offerings include system planning, deployment, project management, on-site and remote technical support and troubleshooting, Help Desk services, CISM-certified security consulting, turn-key outsourcing, and expert co-sourcing.

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    For Windows desktop virtualization, Progent can provide the expertise of a Citrix-certified XenDesktop expert who can help your company to plan a XenDesktop environment that improves the business value of your IT system; integrate XenDesktop technology with your physical and virtual servers, end-user devices, and printers; upgrade your older virtual desktop software to the latest versions of XenDesktop; and provide comprehensive remote troubleshooting. Progent can also train your network managers to follow industry leading practices to manage your XenDesktop solution effectively.

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    Progent can assist your organization to design an upgrade to Teams from Skype for Business Online or Lync Server and configure, manage, and debug a cloud-based or mixed implementation of Microsoft Teams. Progent can help you to connect Teams with Office/Microsoft 365 apps, Exchange Online, SharePoint, and your PSTN gateway.

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    Progent's ProSight Email Guard solution uses the technology of top data security vendors to deliver centralized control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter.

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    Progent can provide fast access to the skills of veteran wireless specialists who can assist you to assess the benefits of Ubiquiti UniFi wireless APs for your business and help you to plan, deploy, maintain, and troubleshoot your UniFi wireless network. Progent can also conduct a Wi-Fi site survey to assist you to select, provision, and place UniFi wireless access points for optimal signal coverage and performance.

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    Progentís Microsoft-certified consultants can provide small and medium sized companies IT consulting, support, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for efficiently connecting people, groups and information. SharePoint Portal Server offers a common spot for your employees or clients to access, manage, share and manipulate relevant data, files, and applications and to communicate with other people. It enables quicker and more intelligent decisions, more efficient access across groups and more streamlined business processes. The main goal of SharePoint Server is to bring together, in a relevant way, all of the many sources of knowledge available within and without an organization. Windows SharePoint Services connect employees, clients, workgroups and major tasks with the data theyíve created in a way that makes data convenient to find, download and re-use.

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    Progent's Microsoft-certified professionals can assist you to evaluate the advantages of Windows Server 2012 R2 for your company, develop test systems and rollout plans, optimize your network infrastructure for local, multi-location, private or public cloud-based, and hybrid datacenters, educate your IT support staff, develop a corporate-wide security plan, automate IT administration, assist with application development, and build and test a disaster recovery/business continuity plan.

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    Progent can provide the affordable services of online Internet connectivity experts to help your organization to assess or enhance your ISP services so your Internet connectivity solution meets your business requirements. Support services available from Progent's engineers include assessment of your existing bandwidth utilization, carrier and service plan comparison and ordering, network provisioning, and managing a smooth switchover to a new ISP and/or service plan. Provisioning can include optimizing existing routers and deploying new ones, setting up firewalls, and upgrading dependable BGP configurations.

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    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis tools to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to manage the complete threat lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows VSS and automatic network-wide immunization against new threats.

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    Progent can assist your business in all phases of your upgrade to Microsoft Exchange 2016 including designing high availability infrastructure for an on-premises, cloud-based or hybrid environment; CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization design; specifying mass storage requirements for your VMs, databases and log files; setting up HLB for high-availability CAS services; planning, building and validating Exchange and Windows Servers and DAG groups; integration with SharePoint; preparing the firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Progent's Cisco certified Wi-Fi consultants offer affordable remote and onsite help for legacy and current Wave 2 Aironet Wi-Fi access points and Progent can help your business to design and manage Wi-Fi environments that include indoor and outside/ruggedized Aironet access points.

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    Progent delivers the help of Microsoft and Cisco-Premier network support experts to offer customers economical alternatives to help businesses optimize the value of Microsoft and Cisco technology. For networks that span from remote offices to large enterprises, Progent's network consultants can show you how to enhance your network's e-mail infrastructure, security, reliability, performance, and IT administration.

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    Progent's Microsoft-certified consultants offer network support and technology consulting services for Microsoft .NET Servers and programs and for Windows Server 2012, 2008 and 2003. Progentís consulting team can show you how to plan, deploy, troubleshoot and administer the entire suite of Windows .NET Servers including Microsoft SQL Server 2012, ISA Server, Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint Server, Hyper-V, Microsoft Lync Server, Microsoft Project Server, and System Center Operations Manager (SCOM).

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    Progent can help your organization to deploy Cisco's networking technology to create a robust basis for your onsite, private cloud, or hybrid-cloud data center and streamline operations in key areas such as hardware utilization, security and compliance, manageability, availability, and recoverability.

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    Cisco Nexus switches are engineered to provide the throughput, expandability, uptime, cloud readiness, capacity, security and ease of management required to function as the foundation of an enterprise data center. Progent's Cisco-certified Nexus switch experts can provide online and onsite support expertise to help your business to design an optimal network topology, set up pilot systems to confirm your switching solution, install and configure Nexus switches, define and enforce effective policies, run security and compliance evaluations, configure advanced monitoring and alert systems, consolidate network resources through virtualization technologies, analyze and repair switching and routing issues, maximize performance, plan for expected growth, and take advantage of the advanced high-availability (HA) capabilities incorporated into Cisco's Nexus products. Progent can also help your business to migrate efficiently from outdated Nexus switches or Cisco Catalyst switches to current Nexus switches.

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    Progent can help small and medium-size businesses to deploy collaboration solutions to enable their teleworkers to engage in productive interaction with colleagues and clients.

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    Progent's Microsoft-certified Windows Server 2019 consultants can help your organization to design and implement an efficient migration to Windows Server 2019 using your current system architecture or a cloud-based or hybrid deployment model. Microsoft Windows Server 2019 offers significant improvements in capacity, speed, ease of management, Hyper-V virtualization, cybersecurity, hybrid local/cloud deployments, resilience, and container support.

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    Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online consultants offer economical online and on-premises consulting expertise, software development, and technical support services for businesses of all sizes who want to migrate to SharePoint 2019 or SharePoint Online from earlier releases of SharePoint. Progent can assist customers design and carry out an efficient upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates local and cloud-based components into a cohesive information management solution.

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    Stealth penetration testing is a key part of any overall IT system security plan. Progentís security professionals can run extensive penetration tests without the awareness of your company's internal network support staff. Unannounced penetration checking shows whether current security monitoring tools such as intrusion incident warnings and event log monitoring are correctly set up and consistently observed.

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    Progent can provide small companies with an IT management expert who can function as a part-time Chief Information Officer. This part-time CIO can offer long-term direction to help you deploy appropriate technology to enhance business operations so they align more closely with your corporate objectives. Your business can develop and implement a well thought out IT strategy without absorbing the expense of a full-time senior IT executive.

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    The knowledge and experience of Progent's certified Microsoft Windows Server 2003 consultants, with an average of more than 10 years of work in Microsoft integration, assures you success in selecting the version and set up of Windows 2003 Server that aligns best with your company's strategy. Progent can also assist you with planning, installing, managing and troubleshooting sophisticated information technology applications based on Microsoft Windows Server 2003, and can streamline your migration from Windows 2000 Server or Windows NT.

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    Cisco Cisco Unified Communications Manager (CUCM), previously known as CallManager, functions as the center of Cisco's collaboration portfolio. Cisco Unified Communications Manager and Cisco Unified CM Express (CME) provide a modern IP-PBX by integrating with unified messaging apps such as Cisco Unified CM IM and Presence Service, Cisco Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact solution. Progent's CCIE-certified network consultants can deliver effective and budget-friendly online and on-premises expertise to help businesses of any size to build and maintain CUCM ecosystems by providing Cisco Unified Communications Manager configuration and troubleshooting services that add optimum productivity. Progent can help with any aspect of CUCM support and troubleshooting in areas that include integrating VoIP phones and Video phones, designing dial plans, setting up SIP trunking and PSTN calling, installing Cisco ISR routers with CUBE VoIP networking support, creating Cisco UCS server failover solutions for survivability, performance tuning, and integration with Microsoft Exchange Server.

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