Fast and Affordable Online Technical Support for Reno Nevada Computer Systems
For organizations in Reno Nevada, Progent provides remote technical support for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided remote troubleshooting to businesses in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to solve complex networking problems, as well as the assistance of CISA and CISSP-qualified security consultants to handle advanced security architecture and troubleshooting issues.
Progent's remote support engineers provide excellent value because they have the real-world experience and have access to the advanced tools needed to solve the majority of network issues rapidly. Efficient support lowers immediate costs since solutions use up fewer chargeable minutes. Online support also avoids the expense of dispatching an engineer to your site. Your organization benefits additionally with indirect expenses by minimizing or eliminating network downtime and related losses due to business disruption, upset clients, unproductive employees, and distracted management. Progent's extensive online consulting experience is particularly important in environments that are dependent on public clouds for vital network infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.
Progent's pricing model for online support is designed to stretch your network support investment. Progent charges per minute for phone consulting, so you are invoiced only for the services that you actually get. In contrast to many online support companies, Progent requires no service activation fee or minimum job duration. Progent's per-minute billing unit and simple model for pricing do away with situations where speedy. minor fixes somehow end up as major tabs. Progent's skill at handling problems quickly means you saves cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined an arsenal of optimized tools and proven processes that ensure the highest degree of efficiency for remote engineering help and repair for information networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the engineers of Progent's Technical Response Center to communicate with your system without compromising system security.
Progent's proven customer support reporting system includes comprehensive records of the support that Progent's clients have received. Progent's team engineers have access to the records of all help provided to each client by every Progent engineer. This database of issues and fixes is organized as a conveniently searchable support database that enables Progent's online technical professionals to communicate their experiences company-wide to make sure that the effectiveness of Progent's support services improves over time. Progent's high-level accreditations and working associations with important industry leaders including Cisco and Microsoft open up other extensive technical support knowledge bases and permit priority access to vendors' in-house engineering staff so Progent's remote service experts can arrive at the best resolutions in the least time.
Remote technical support services offered by Progent to companies in Reno Nevada include:
Authorized MS Windows Experts
Progent's Microsoft-expert online service engineers can deliver computer problem solving and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can help you with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 migration, Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration support, Microsoft Teams integration, Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server training,
Microsoft Access Programming,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of cost-effective desktop consulting and support services to assist you business to install, integrate, troubleshoot, and administer workstations and laptops powered by Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 upgrade support plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs along with your web-facing mobile devices.
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking professionals, and certifies an individual's networking knowledge at the expert level. CCIEs can deal with even the most difficult issues surrounding network infrastructure planning, deployment, maintenance, protection, and repair. CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating anomalies with IOS Software network administration utilities and developing alternate approaches or locating program patches. CCIEs offer excellent value because their broad expertise allows them to resolve problems rapidly. In common instances, less seasoned service providers can wrestle for hours or days with the same problems that a CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE engineers can interface to your computer system via advanced on-line troubleshooting tools in order to provide efficient, safe, and economical analysis and repair.
Reno Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout Reno Metro Area.
Progent locations in Reno Metro Area
Progent's CCIEs can provide consulting for the complete line of Cisco's industry-leading selection of networking appliances. Cisco networking support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video phones support and Cisco wireless IP phones integration, Cisco Meraki wireless AP planning and configuration, Cisco Aironet Wireless APs deployment support, Cisco WiFi controllers support Services, Cisco VPN and Security Integration help, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent can also provide online and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Premier Network Security Engineers
Progent's accredited CISM and CISSP cybersecurity experts offer a range of security services that can strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux environment against attacks or help your business to recover rapidly following a damaging breach. Security services available from Progent include: thorough data security and compliance assessment utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast recuperation from virus and worm attacks; installing firewalls; designing secure mechanisms for remote and mobile communication; guarding your messaging system against viruses, spam and DHA attacks; and establishing round-the-clock network monitoring.
Progent can provide expert remote support to help businesses of any size connect their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that combine physical resources along with public cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for restoring services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also supports non-intrusive testing for site recovery, updates and patches and can generate reports to verify complete service restoration, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to plan, configure, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that provide high uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high degree of automation independent of the physical components making up the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists can provide remote consulting services to address a wide spectrum of computer technologies including network architecture, email solutions, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware economization and simplified administration in networks that combine Linux with Windows, Progent can provide VMware integration and Citrix support. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux solutions. Progent's group-based approach to resolving technical problems promotes fast escalation, if necessary, to consultants with appropriate expertise to tackle complex situations. This expedites solutions of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux consultants can offer urgent online assistance resolving anomalies within UNIX/Linux systems powered by popular versions of UNIX such as:
Apple Mac OS X
IBM AIX OS
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price managed services designed to allow small and mid-size businesses to utilize the same advanced IT solutions deployed by many of the world's top corporations. The ProSight suite of outsourced network management services covers all critical aspects of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning technology to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you prove compliance with government and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of vital files, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when needed, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to deliver web-based control and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, enhance and troubleshoot their networking hardware like switches, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding devices that require important software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the health of their IT system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with data security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's preparedness to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup/recovery environment that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract information technology projects. Progent's charges for longer-term development or consulting projects are set based on the qualifications of the engineers assigned. Progent's experience with these special areas of information technology allows clients to execute major initiatives economically and on schedule. Progent's special remote engineering services include:
How Your Reno Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk support alternatives for businesses with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small organizations a complete solution that handles all aspects of online Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's regular desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle complex issues.
Progent's Help Desk consulting services can support you in establishing an effective new Help Desk Call Center or revamping your current one, selecting or enhancing Help Desk software to handle the unique needs of your business, or providing occasional online staff to work with your in-house Help Desk Call Center resources to deal with demanding events such as software migrations, mass updates, or installing brand new applications.
Progent's Call Center staff of veteran information technology experts provides your computer users in Reno Nevada immediate communication with a large network service group with years of experience delivering telephone-based help and online diagnostics for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk recognition as a major enabler of company efficiency, and Progent's target is to fix rather than simply record network problems.
- Business Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Experts staff provides online and in-depth engineering support and training in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information about Progent's expertise, custom development, and education services, refer to Progent's Applications Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a prior version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in Reno Nevada online hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM for your business so your computer maintenance is proactive rather than reactive. By exposing looming trouble spots before they expand into network outages, automated monitoring can avoid stressful and expensive information system failures. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments that incorporate a variety of platforms.
To get in touch with Progent about urgent online help with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Reno Nevada, Progent's phone-based computer support engineers are ready to provide professional and economical IT help the moment your organization requires it. Long experience providing online tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine online access technology to fix computer problems rapidly while eliminating the expense and lost time associated with in-person support visits.
Even if your Reno company works with a regular independent consultant or employs a full time IT staff that know how to deal with common network problems, Progentís Microsoft certified engineers are available to provide a convenient and seamless remote extension of your on-site resources in cases when your usual service personnel either lack the bandwidth or the expertise to deal with unexpected system crises or particularly complex integration projects.
Advantages of Progent's Network Help for Companies in Reno Nevada
Progent's remote network troubleshooting services enable your Reno organization to have the benefits of timely, enterprise-grade network support without the expense of managing a full-time IT organization. Your network will acquire added business worth by becoming increasingly reliable, productive, and protected. Advantages to your business include:
- Seamless remote expansion of your local IT resources
With most organizations in Reno Nevada, local network service resources, whether represented by independent consultants or an in-house maintenance staff, can take care of typical technical problems. However, major troubles sometimes spring up when local resources are too busy or absent, and some trouble may involve IT products that is unfamiliar to your usual service people. In these situations, Progent's on-call service experts offer a convenient, fast, and economical way to augment your regular help and to transfer useful knowledge to improve your capability to handle future problems locally.
- Less Reliance on Individual Service Providers
For network support, smaller offices commonly rely on individual freelance consultants. Although freelance consultants have less overhead than big service organizations and can often charge marginally less, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If an independent service provider is busy with another client, sick, on vacation, or in class, the lack of reserve help may force your business to go without assistance during an IT crisis. As your network expands, system unavailability and trouble with critical software become more costly. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a dependable source of backup support experts to make sure your network remains available.
- Build a Solid Basis for Seamless Growth
Businesses often start with an IT system implemented on a shoestring budget. Lacking a robust framework, slap-dash repairs often get piled onto a weak foundation. As a network grows, reliability and expandability problems can hinder the success of the business. Such badly designed systems need careful analysis, smart long-term planning, and wide IT knowledge to evolve to a system architecture able to deliver the solid foundation to meet vital business demands and simplify future expansion.
- Interact with Problem Solvers Rather Than Technology Vendors
Smaller offices need guidance and technical training to negotiate an ever more complex maze of product alternatives capable of accelerating business success and enhancing efficiency. Businesses do not need a network consultant who is attempting to earn a commission on a specific vendor's products. IT consulting and product sales can lead to a scenario where the proposed
solution is built around a predetermined technology rather than the genuine needs of a business. Progent eliminates these conflicts by selling just services instead of products. This allows Progent to match IT expertise with the real interests of clients.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of technical expertise, refined remote support tools, and understanding of enterprise networking allow companies to escape the limitations associated with excessive reliance on smaller consulting organizations, individual freelance service providers, or limited in-house resources.
Progent adds value by providing:
How Does My Business Begin Getting Remote Technical Support from Progent?
- Certified Expertise in Microsoft's Complete Line of Server Platforms
Progent can provide in-depth expertise for Microsoftís leading server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment help, Windows Server 2008 migration, Microsoft Windows Server 2003 maintenance, Microsoft Exchange 2019 deployment, MS Exchange 2016 migration, Exchange 2013 configuration, Microsoft Exchange Server 2010 management, Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-site help per minute. Consequently, you are billed exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for support services provided during regular working hours. Many support firms demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for quick fixes so you will not be forced to permit simple problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to resolve problems that are within their scope, Progent can concentrate on offering hard-to-find services where Progent faces little competition. Companies who work with trusted freelance service providers or who maintain internal support personnel benefit when Progent transfers information about new technology and proven processes to make their IT environments more robust, protected, and efficient.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to offer 24x7 network tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering potential issues before they result in lost productivity, system monitoring can keep your IT network from painful and costly service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.