Immediate Remote Help for Reno Nevada Computer Networks
For companies in Reno Nevada, Progent provides online technical support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered remote troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, as well as the services of CISSP-certified security experts to help with advanced security architecture and diagnostic issues.
Progent's online technical support engineers offer excellent leverage because they possess the practical background and have access to the advanced technology needed to solve the majority of information system problems rapidly. Efficient support lowers immediate costs because solutions require minimal chargeable minutes. Online help also avoids the cost of dispatching an engineer to your office. Your organization saves additionally with incidental expenses by reducing or eliminating system outages and associated losses due to business discontinuity, disgruntled clients, unproductive workers, and distracted management. Progent's extensive remote technical support experience is especially important in environments that rely on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an alternative.
Progent's billing model for remote help is designed to leverage your IT service investment. Progent charges by the minute for phone assistance, so you are invoiced only for the services that you actually get. In contrast to many online support organizations, Progent asks for no service activation fee or minimum payments. Progent's one-minute billing unit and clean model for pricing avoid scenarios where fast repairs somehow end up as major tabs. Progent's penchant for handling technical issues quickly means your business saves cash.
Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered an arsenal of optimized technologies and field-tested methodologies which promote the highest level of effectiveness for online consulting and repair for information systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the engineers of Progent's Technical Response Center to access your environment remotely without compromising corporate security.
Progent's proven technical support database application keeps detailed histories describing the service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the details of assistance rendered to every Progent client by every Progent engineer. This archive of problems and solutions is organized as a conveniently retrievable support knowledge base that allows Progent's online technical experts to share their experiences company-wide to make sure that the effectiveness of Progent's support services improves over time. Progent's advanced accreditations and working associations with major industry leaders including Cisco and Microsoft open up other extensive technical support knowledge bases and allow fast response from vendors' in-house product engineers so Progent's remote service specialists can find the most efficient solutions in the least time.
Remote technical services provided by Progent to companies in Reno Nevada include:
Certified MS Windows Support
Progent's Microsoft-premier online service professionals can provide computer repair and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can assist you with a broad range of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server integration, and Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of affordable PC desktop consulting and support services to help you business to deploy, configure, repair, and administer desktop PCs and laptops powered by Windows. Progent's PC desktop support services cover areas such as providing Windows 10 migration help plus System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the management of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for network consultants, and certifies an individual's technical skills at the expert level. CCIEs can deal with even the most stubborn issues encountered in network planning, integration, administration, compliance, and problem solving. CCIEs operate with the highest priority with Cisco's internal support staff in analyzing problems with IOS Software network management tools and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs offer exceptional value because their broad expertise permits them to resolve problems rapidly. In typical instances, less qualified consultants can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can tie into your network using the latest on-line support technology to perform quick, secure, and affordable diagnosis and remediation.
Reno Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout Reno Metro Area.
Progent locations in Reno Metro Area
Progent's CCIEs offer assistance with the complete line of Cisco's popular family of connectivity devices. Cisco infrastructure expertise provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers installation and upgrades, Catalyst switch consulting services, Cisco Nexus switch support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and wireless IP phones solutions, Cisco Meraki Wi-Fi AP layout and configuration, Aironet Access Points engineering services, Cisco WiFi controllers consulting, Cisco VPN Consulting support, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Specialists
Progent's qualified CISM and CISSP security and compliance experts offer a variety of system protection solutions to bolster the safety of your Windows, Apple macOS and OS X, Linux environment against internal or external threats or help you to recover quickly following a serious penetration. Security support services offered by Progent include: comprehensive data security and compliance evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Hydra; rapid recovery from virus and worm attacks; integrating firewalls; building safe techniques for off-site and mobile connectivity; protecting your email system against spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced remote support services to help businesses of any size connect their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that combine physical resources along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of background delivering advanced consulting services online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a repeatable runbook for restoring services rapidly following an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and administer a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud environments that provide maximum uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation regardless of the physical components used by the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer phone-based support services to cover a broad array of computer technologies including system infrastructure, email solutions, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy management in networks that include Linux-based systems and Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with migration from legacy systems to Windows or Linux-powered solutions. Progent's team-oriented approach to resolving technical problems enables quick escalation, if necessary, to consultants with appropriate experience to tackle complex scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can provide emergency online assistance diagnosing problems within UNIX/Linux networks powered by popular derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price services intended to enable small and medium-size businesses to benefit from the same cutting-edge technology used by many of the world's top enterprises. The ProSight line of network management outsourcing services covers all key facets of modern networking such as email protection, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to manage the complete threat lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical files, applications and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to deliver centralized management and world-class security for all your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of inspection for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, enhance and debug their networking hardware such as routers, firewalls, and load balancers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that require critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management staff and your Progent consultant so that any potential issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to get an objective evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with data security regulations, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance expert. The interview is intended to help assess your organization's preparedness either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup environment that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract IT projects. Progent's rates for longer-term development or consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these important areas of information technology allows customers to complete critical projects within budget and on time. Progent's special remote engineering solutions include:
How Your Reno Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Support
Progent's Help Desk Call Center programs for businesses with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all aspects of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve the most problems.
Progentís Help Desk Co-management services allow your business to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution based on the leading PSA tool for managing service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk team of veteran network professionals gives your computer users in Reno Nevada fast assistance from an effective technical support group with substantial experience delivering phone help and online diagnostics for computer environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Call Center perception as a key enabler of business productivity, and Progent's intent is to resolve instead of merely report technical issues.
- Applications Services: Training, Programming, and Problem Solving
Progent's Applications Consulting staff provides online and in-depth engineering expertise and education in special business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide expertise, customization, and training for popular Microsoft business applications including CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more concerning Progent's expertise, customization, and education offerings, see Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent can deliver businesses in Reno Nevada remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to accommodate your environment so your IT maintenance is proactive and automated. By spotting possible problems before they result in full-scale emergencies, system monitoring can head off disruptive and expensive service breakdowns. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or environments that incorporate a mix of OS platforms.
To get in touch with Progent about urgent phone-based assistance with Microsoft, macOS and OS X, or Linux networks, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in Reno Nevada, Progent's phone-based computer support specialists can provide expert and economical system help whenever your company requires it. More than a decade of providing online tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote access tools to fix computer problems rapidly while eliminating the cost and lost time associated with in-person service visits.
Even if your Reno organization relies on a regular independent support technician or employs an in-house organization that can deal with day-to-day computer problems, Progentís Microsoft and Cisco certified engineers can still offer an easy and transparent remote expansion of your on-site resources for situations when your usual service personnel either lack the availability or the experience to address unexpected network crises or especially complex integration problems.
Features of Progent's Remote Computer Services for Reno Nevada
Progent's online help, Internet-based troubleshooting, network security expertise, and system administration services offer offices in Reno Nevada the greatest leverage for your support budget. Whether you require occasional telephone help and Internet-based troubleshooting or ongoing Help Desk services and system administration, Progent's experts can provide your business enterprise-level IT support while permitting you to avoid the expense and administration overhead of carrying a large internal IT staff. Key features of Progent's online help program include:
- Immediate Phone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to companies in Reno Nevada and is also ideal for customers in more remote regions that have a limited supply of technicians with proven expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the advantage of a wide range of Microsoft support utilities, technical databases, and on-going education.
- By the Minute Billing to Minimize Costs
Progent offers online support on a by-the-minute basis, so you are charged only for the services you receive. Progent has no minimum charge for phone help and requires no periodic subscription fee for services delivered during normal working hours. This protects you from facing big bills for quick fixes.
- Availability of Cisco Certified Network Architecture Experts
Progent's certified experts for Cisco offers access to on-staff specialists who have skill in designing, implementing, and managing networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Experts Consulting
Progent's core support offerings consist of system integration, MS Exchange Server expertise, corporate security planning, and Co-managed Help Desk services. Progent's Application Experts Team offers in-depth consulting expertise for critical business applications. Support available from the Application Experts Team covers:
Dynamics GP Consulting and Customization
MS Project and Project Online Expertise
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Support
BI Reporting Consulting and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Design, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Management Support and Software Development
MySQL Management and Software Design
Apple Mac Consulting
Amazon MWS Programming and Debugging
By providing a full service centralized source for network generalists and specialists, Progent can deliver timely, affordable, and thorough information technology solutions that match the specific needs of your business.
- Sophisticated Online Access Software
Protected online connectivity allows Progent's service professionals to see precisely what your customers see. This makes it possible to find fast fixes to problems that could otherwise require a costly personal service call. Sophisticated online access software and expert technicians combine to allow Progent to repair most network issues rapidly and affordably. Progent is an industry leader in online support and automated system analysis.
- Support for Leading VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.
- 24x7 Service for Maximum Network Uptime
For offices with mission-critical applications, Progent offers optional 24x7 remote support services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager, this service can help produce high network uptime.
- Help Desk Outsourcing
Progent's Help Desk support programs are designed especially for budget-constrained organizations whose workers need immediate recourse to a Help Desk service with expert phone support and complete escalation ability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of technical experience, fine tuned remote support software, and understanding of corporate IT enable businesses to escape the limitations of excessive dependence on smaller service firms, individual freelance consultants, or over-stretched in-house resources.
Progent adds value by providing:
How Does Our Company Begin Receiving Remote Technical Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world professional experience, in the trenches of IT support, performing a broad variety of IT projects for an extensive mix of clients. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting team. This ensures that you get not only world-class IT help, but also a consultant with proven approaches for applying computer knowledge to repair actual IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for online service and on-site visits by the minute. As a result, you owe only for delivered services. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in areas where Progent provides on-site support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no startup fee and requires no retainer for support services provided during normal business hours. Many support organizations impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for fast solutions so you won't be tempted to permit less critical problems to fester.
- Full Records of Delivered Services
Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some independent consultants or small support organizations who offer minimal documentation or details of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support reports sent by each staff member to every client. The discipline of documenting and archiving service records allows more effective support and eliminates a slew of common misfortunes such as when a service client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the only consulting firms to offer 24x7 remote monitoring services powered by MS Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By uncovering potential problems before they result in downtime, network monitoring can keep your IT network from stressful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.