Fast Remote Help for Reno Computer Systems
Immediate Remote Help for Reno SystemsFor organizations in Reno or anywhere in Nevada, Progent offers remote support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided remote support to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with complex networking problems, as well as the services of CISSP-qualified security experts to help with high-level security design and troubleshooting issues.

Progent's online technical support engineers provide exceptional leverage because they have the real-world background and have access to the sophisticated technology needed to solve the majority of information system issues quickly. Efficient support lowers immediate expenses since solutions require fewer chargeable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your organization saves additionally in incidental expenses by minimizing or eliminating system downtime and associated losses due to business disruption, upset clients, idle employees, and de-focused management. Progent's extensive remote consulting expertise is particularly important for organizations that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.

Progent's billing policy for online help is structured to stretch your IT service investment. Progent bills by the minute for telephone-based assistance, so you pay exclusively for the services that you receive. Unlike typical online support companies, Progent requires no initialization surcharge or minimum fees. Progent's per-minute granularity and simple model for billing eliminate situations where speedy. minor fixes somehow end up as substantial bills. Progent's penchant for dealing with problems efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of customized tools and proven processes that ensure the highest degree of effectiveness for online engineering help and repair for information systems of any size. Progent provides protected VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the staff of Progent's online support team to link to your environment remotely without breaching corporate security.

Progent's sophisticated service reporting system includes extensive histories describing the service that Progent's customers have received. Progent's staff consultants have the benefit of the specifics of assistance delivered to every Progent customer by every consultant. This archive of trouble tickets and solutions is structured as an easily accessible internal database that permits Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's high-level accreditations and working relationships with important industry leaders including Cisco and Microsoft make available additional extensive technical databases and allow quick response from vendors' in-house support staff so Progent's remote service experts are able to determine the most efficient solutions quickly.

Online technical support services provided by Progent to clients in Reno and throughout the state of Nevada include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate managed services designed to allow small and mid-size organizations to utilize the same advanced technology deployed by some of the world's top corporations. Progent's ProSight portfolio of IT management outsourcing services covers all key aspects of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis tools to guard endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the entire threat progression including blocking, infiltration detection, containment, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your organization's specific needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and enables fast restoration of vital data, apps and VMs that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security vendors to provide web-based management and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and debug their networking appliances such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always current, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that need critical updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT staff and your Progent consultant so that all potential issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an objective evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's ability to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup environment that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract information technology projects. Progent's rates for longer-term consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these important areas of information technology enables customers to execute major projects within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Call Center Support
    Progent's Help Desk Call Center service options for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all facets of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount from Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve the most issues.

    Progent's Call Center consulting services can aid you in building an effective new Call Center or enhancing your established one, evaluating or modifying Help Desk software to meet the particular needs of your company, or providing occasional online personnel to supplement your in-house Call Center group to deal with demanding situations like software migrations, mass upgrades, or installing new business software.

    Progent's Help Desk Call Center team of veteran network experts provides your workers in Reno or anywhere in the state of Nevada rapid contact with an efficient support group with years of experience delivering phone help and online repair service for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center perception as a key driver of business productivity, and Progent's aim is to fix instead of simply document IT issues.

  • Applications Services: Training, Customization, and Integration
    Progent's Applications Consulting Team offers online and in-depth engineering expertise and training in key business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide expertise, customization, and education for familiar Microsoft applications including Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To learn additional information about Progent's expertise, programming, and education services, see Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers companies in Reno, or anywhere in the state of Nevada, online IT infrastructure monitoring by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to accommodate your business so your IT maintenance is proactive and automated. By detecting possible problems before they result in crashes, proactive monitoring can ward off disruptive and expensive service crises. Progent can also use system monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or environments that incorporate a combination of OS platforms.
How Your Reno Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based assistance with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Reno or anywhere in the state of Nevada, Progent's online network support engineers are ready to deliver expert and affordable IT help the moment your company has to have it. More than a decade of delivering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine remote access tools to fix IT problems rapidly while eliminating the cost and lost productivity associated with on-site service visits.

Even if your Reno office has a regular independent consultant or maintains a full time organization that know how to handle common network issues, Progentís Microsoft certified engineers can offer a convenient and transparent virtual extension of your on-site resources for situations when your usual service personnel either don't have the availability or the knowledge to fix sudden system crises or especially challenging integration projects.

Benefits of Progent's Network Help for Organizations in Reno
Progent's remote IT consulting services allow your Reno company to have the advantages of timely, enterprise-level IT support without the cost of maintaining a full-time IT staff. Your information system will derive added business worth by being increasingly available, productive, and secure. Advantages to your company include:

  • Seamless remote expansion of your local support resources
    With most offices in Reno and throughout Nevada, local computer support resources, whether represented by independent consultants or an in-house maintenance staff, can handle the majority of network issues. On the other hand, IT crises might spring up when local support personnel are too busy or absent, and some problems may involve IT products that is unfamiliar to your onsite support technicians. In these cases, Progent's online service experts offer a convenient, quick, and economical solution to augment your local resources and to pass on valuable information to increase your capability to deal with downstream problems locally.

  • Reduced Reliance on Individual Service Providers
    For IT support, smaller offices commonly depend on independent freelance consultants. Although independent consultants have smaller overhead than big support firms and can often charge marginally less, they are often overbooked, making it difficult to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, ill, on vacation, or in training, the lack of reserve personnel may require your company to wait for help during an IT crisis. As your business grows, system downtime and trouble with vital software are more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent provides a ready source of backup service experts to insure your network remains available.

  • Build a Solid Foundation for Seamless Growth
    Companies often start with an information system created on a modest budget. Lacking a proper framework, band-aid fixes often get piled on top of an unstable foundation. When a network grows, stability and expandability problems can hinder the productivity of the business. Such badly built environments need careful assessment, intelligent long-term planning, and wide IT expertise to upgrade to a network architecture able to provide the solid foundation to meet vital business demands and facilitate future growth.

  • Interact with Problem Solvers Instead of Product Vendors
    Smaller companies need guidance and technical education to negotiate an ever more complex array of product options capable of accelerating business growth and improving productivity. These companies hardly need a computer consultant who is attempting to sell a certain vendor's products. IT consulting and product selling can result in a scenario where the proposed solution is built around a predetermined technology instead of the true requirements of a client. Progent eliminates these conflicts of interest by offering just services rather than products. This enables Progent to match technical expertise with the best interests of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of IT expertise, fine tuned support software, and understanding of corporate IT allow businesses to escape the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance consultants, or limited in-house resources.

Progent stands out by providing:

How Does Our Company Begin Receiving Remote Computer Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.