Fast and Affordable Remote Technical Support for Reno Nevada Computer Systems
For companies in Reno Nevada, Progent provides online support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have provided online support to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to help with challenging networking problems, plus the assistance of CISSP-qualified cybersecurity experts to help with high-level security design and troubleshooting jobs.
Progent's remote support engineers offer excellent leverage because they have the practical experience and have access to the advanced technology needed to solve most network issues quickly. This lowers direct expenses since solutions require fewer chargeable minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your organization benefits additionally in indirect costs by reducing or avoiding system outages and associated costs resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote technical support experience is particularly valuable in environments that rely on public clouds for critical infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be useful.
Progent's pricing model for remote help is structured to leverage your IT service dollar. Progent charges by the minute for phone assistance, so you pay just for the support that you actually get. In contrast to typical remote support firms, Progent asks for no startup charge or minimum job duration. Progent's one-minute granularity and simple policy for pricing save you from situations where quick repairs manage to end up as major tabs. Progent's skill at dealing with technical issues quickly means you saves cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of optimized tools and field-tested processes which ensure the maximum level of efficiency for remote engineering help and repair for computer networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the engineers of Progent's Technical Response Center to access your computer system without breaching network security.
Progent's powerful technical support reporting application stores thorough histories of the support that Progent's customers have received. Progent's team service personnel have the benefit of the records of all help provided to each customer by every consultant. This database of anomalies and solutions is structured as a conveniently exploitable internal database that enables Progent's remote support engineers to communicate their experiences with the whole team to ensure that the value of Progent's support improves over time. Progent's advanced accreditations and close associations with major industry leaders such as Cisco and Microsoft open up additional massive support knowledge bases and permit priority response from manufacturers' in-house engineering staff so Progent's remote consulting experts can come up with optimal resolutions promptly.
Remote technical support services offered by Progent to clients in Reno Nevada include:
Authorized Windows Experts
Progent's Microsoft-premier online support experts offer network repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can help you with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid integration support, Microsoft Teams configuration help, Microsoft Skype for Business migration consulting, Lync Server integration, and Microsoft Office Communications Server upgrade,
Forefront TMG administration and ISA Server migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable PC desktop support services to assist your company to deploy, integrate, repair, and administer desktop PCs and notebooks powered by Windows. Progent's desktop support services include offering Microsoft Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the administration of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking consultants, and validates a person's network technology knowledge at the master level. CCIEs know how to handle the most stubborn challenges encountered in network design, installation, management, protection, and repair. Cisco CCIEs operate closely with Cisco's in-house support staff in isolating anomalies with Cisco IOS network administration tools and developing alternate approaches or identifying program updates. Cisco qualified CCIEs provide excellent value since their deep experience permits them to resolve problems rapidly. In many cases, less qualified consultants can wrestle for many hours or even days with the same problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can interface to your network using sophisticated remote support tools in order to provide quick, safe, and economical diagnosis and repair.
Reno Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout Reno Metro Area.
Progent locations in Reno Metro Area
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's market leading family of connectivity appliances. Cisco technology expertise available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting, Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless VoIP phones solutions, Cisco Meraki wireless access point planning and set up, Aironet APs planning and integration help, Cisco wireless controllers integration consulting, Cisco VPN and Security Setup and troubleshooting expertise, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISM and CISSP Certified Network Security Engineers
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts can provide a range of security services to enhance the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist you to recuperate quickly after a serious penetration. Security support services available from Progent include: thorough information security analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; rapid recovery from malicious attacks; installing firewalls; establishing secure architectures for remote and mobile communication; guarding your email infrastructure from viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert remote support to help organizations of all sizes integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that utilize local IT assets as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of background providing high-level consulting support online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for restoring applications and services rapidly after an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and patches and can produce audit reports to verify full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for administering private and hybrid cloud environments that provide maximum availability, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high level of automation independent of the hardware making up the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide phone-based support services to cover a wide range of computer technologies including network architecture, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and easy administration in environments that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with migration from older applications to Microsoft Windows or Linux environments. Progent's team-based methodology for resolving technical issues enables quick escalation, when required, to engineers with appropriate experience to tackle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux support engineers can offer urgent remote assistance troubleshooting problems within UNIX, Linux, or Solaris networks based on popular variants of UNIX including:
Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate services intended to enable small and mid-size businesses to benefit from the same advanced IT solutions used by some of the world's leading enterprises. The ProSight series of network monitoring and management services addresses all key facets of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the entire threat lifecycle including filtering, identification, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also assist you to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital data, apps and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to provide centralized management and world-class security for all your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of analysis for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and debug their connectivity appliances like switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding appliances that require critical software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system running efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so that all potential issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an unbiased evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your core network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security requirements, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's preparedness to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup/recovery environment that aligns with your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology projects. Billing rates for longer-term consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these special areas of computer technology allows customers to execute major projects economically and on time. Progent's project-based remote consulting solutions include:
How Your Reno Company Can Contact Progent's Remote Support Professionals
Help Desk Services
Progent's Help Desk service offerings for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, shared Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete solution that handles all aspects of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Call Center consulting support can support you in creating an efficient new Call Center or revamping your current organization, selecting or modifying Help Desk Call Center application software to address the special needs of your corporation, or providing occasional phone support staff to supplement your existing Help Desk group to handle demanding events such as software transitions, mass upgrades, or installing new business software.
Progent's Help Desk team of experienced network experts provides your workers in Reno Nevada immediate access to a dependable technical support resource with substantial experience delivering phone help and remote repair service for IT systems powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Call Center recognition as a major driver of company productivity, and Progent's target is to solve instead of merely report network problems.
- Applications Services: Education, Programming, and Integration
Progent's Applications Consulting staff provides phone-based advanced consulting expertise and education in special business application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for popular Microsoft applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's consulting, custom programming, and education offerings, visit Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent can deliver organizations in Reno Nevada remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager for your business so your IT maintenance is proactive and automated. By uncovering emerging issues before they evolve into downtime, remote monitoring can ward off inconvenient and costly service crises. Progent can also assist with network monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments powered by multiple operating systems.
To get in touch with Progent about urgent phone-based help with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Support, phone 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Reno Nevada, Progent's phone-based network support engineers are ready to deliver effective and affordable system support the moment your business requires it. More than a decade of offering remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote connectivity tools to repair network problems rapidly while avoiding the cost and lost productivity that comes with in-person support visits.
Even if your Reno business deals with a regular freelance support technician or maintains an in-house IT staff that can handle common network issues, Progentís Microsoft and Cisco certified consultants are available to provide an easy and seamless virtual expansion of your on-site resources for situations when your regular service personnel either lack the time or the experience to solve unexpected network crises or especially complicated integration projects.
Advantages of Progent's IT Support for Offices in Reno Nevada
Progent's remote network troubleshooting services allow your Reno company to realize the benefits of timely, enterprise-grade IT support without the cost of maintaining a full-time IT organization. Your information system will derive added business value by being more available, efficient, and secure. Advantages to your business include:
- Seamless virtual extension of your on-site support resources
For most offices in Reno Nevada, local network support providers, whether represented by independent consultants or a full-time IT staff, can deal with typical network problems. On the other hand, major troubles sometimes occur when your regular support personnel are overstretched or unavailable, and some problems may involve technology that is unfamiliar to your onsite service people. In these instances, Progent's on-call support experts give you a convenient, fast, and economical solution to augment your regular resources and to pass on useful knowledge to improve your capability to handle downstream problems in-house.
- Less Dependence on Individual Service Providers
For network maintenance, smaller businesses commonly depend on independent freelance service providers. Although freelance consultants have less internal costs than larger support firms and can often charge lower rates, they are often overextended, making it hard to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in training, the lack of reserve personnel may require your company to wait for help during an IT crisis. As your business expands, network downtime and problems with vital applications are more expensive. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides an on-call source of reserve service expertise to insure your network is always up and running.
- Build a Scalable Basis for Seamless Growth
Businesses often begin with an information architecture created on a modest budget. Lacking a strong framework, band-aid repairs can get piled onto a shaky foundation. As a company grows, reliability and expandability issues can impede the success of the business. Such badly built environments require proper assessment, intelligent long-term planning, and broad-based technical expertise to evolve to a system infrastructure able to deliver the stable foundation to handle critical business requirements and ease downstream growth.
- Work with Solution Providers Instead of Technology Resellers
Smaller offices need guidance and technical education to navigate through an ever more complicated array of product options capable of accelerating business growth and enhancing efficiency. These companies hardly need a network engineer who is trying to earn a commission on a certain vendor's technology. Network consulting and product sales can lead to a situation where the proposed
solution is designed around a predetermined technology rather than the true requirements of a client. Progent eliminates these conflicts by offering only services instead of products. This enables Progent to match IT consulting with the best needs of customers.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of IT knowledge, refined support tools, and understanding of enterprise networking enable businesses to avoid the limitations associated with exclusive reliance on smaller service organizations, independent freelance service providers, or limited internal resources.
Progent stands out by offering:
How Does Our Company Start Getting Online Computer Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world industry experience, at the front lines of network support, performing a wide variety of technical tasks for an extensive mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting staff. This means that you get not just world-class IT help, but also a consultant with proven methods for using technical knowledge to fix real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to charge for remote support and on-premises visits per minute. Consequently, you are invoiced exclusively for delivered services. Progent does not demand a higher rate for off-hours or priority service, and inside California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. Also, Progent applies no startup charge and asks no monthly commitment for services delivered during regular business hours. Many support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for fast solutions so you won't be forced to permit less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to deal with problems that are within their scope, Progent can focus on providing high-value services where Progent faces few competitors. Companies who utilize familiar independent consultants or who maintain internal IT staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more robust, secure, and efficient.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few IT service firms to offer round-the-clock network monitoring services based on Microsoft Operations Manager. MS Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering possible issues before they result in lost productivity, network monitoring can keep your IT network from stressful and costly availability losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.