Enlarging your telecommuter workforce can have a significant effect on IT architecture, security, and corporate workflows. Progent has two decades of experience assisting SMBs to plan, configure, manage, tune, and troubleshoot IT environments that support work-from-home employees. Progent can assist your Reno organization to select the right tools and follow best practices in creating and operating a secure virtual office ecosystem for telecommuters that facilitates collaboration and delivers top value. Progent can provide services that go from as-needed expertise for getting you over challenging technical roadblocks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent can help Reno, Nevada businesses to succeed with any facet of building a high-performing work-from-home environment by providing network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk services, security and compliance, backup/restore solutions, and streamlined management.

Help Desk Call Center Services for Remote Workers
A rapid, enterprise-wide changeover to a teleworker workforce, which could be the result of an epidemic or as part of a disaster recovery preparedness plan, can overwhelm even the most efficient internal Support Desk. Progent's Call Center services make it possible for businesses of any size to outsource or augment their Help Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk services utilize Progent's nationwide network of remote technical support experts along with enterprise-class ticketing and follow-up software to offer an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of online Level 1 desktop technical support from initial help requests to trouble ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to monitor or update their active trouble tickets, enter details, and append screen captures or relevant files. Desktop support services are delivered at a substantial price reduction off Progent's normal Level 1 technical service rates, and Progent offers optional rapid escalation to Level 2 and Level 3 IT experts to deal with complex problems. To learn more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Supplemental Service allows you to expand your current Help Desk Call Center team by splitting delivery of Support Desk support services transparently between your in-house IT support personnel and Progent's nationwide pool of desktop support engineers and subject matter experts. Progent's shared Call Center service uses a co-sourcing support model utilizing the number one professional services automation (PSA) platform for handling help requests and trouble tickets, establishing responsibility, monitoring progress, and generating reports. To find out how Progent's Help Desk Supplementation Services can enable your company to deliver world-class technical support to your at-home employees, refer to Progent's Support Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and maintaining an efficient telecommuter solution for your Reno, Nevada company, call 1-800-993-9400 or go to Contact Progent.



An index of content::

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    Progentís Microsoft-expert consultants can help your organization to enhance your application servers or workstations from 32 to 64 bits. Progent can help your company to calculate the costs and benefits of upgrading to 64-bit computing, design an efficient migration strategy that reduces operational disruptions, and provide economical, professional online support to assist you to configure 64-bit operating systems and application software on your current computers.

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    Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

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  • Network Engineer Catalyst 4500 Switch
    Catalyst Switch Support

    With the Catalyst line of switches for small and medium-sized companies, Cisco enables organizations to realize all the advantages of adding intelligent services to their IT infrastructures. Cisco's switching product line allows you to deploy capabilities to make your IT network sufficiently robust to accommodate time-critical needs, scalable to facilitate growth, secure enough to guard restricted information, and designed for differentiating and managing traffic flows to optimize network operations. Progent's Cisco certified consultants can help you pick out and integrate Cisco Catalyst switches appropriate for your business. Also, Progent's certified security specialists can show you how to develop a comprehensive security plan and configure Cisco Catalyst switches so they help enforce your security strategy. Catalyst switches that Progent supports include Cisco's Catalyst 2940 switches, Cisco Catalyst 3750 switches, Cisco Catalyst 4500 switches, and Cisco Catalyst 6500 switches.

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    Progent can assist businesses of any size to adhere to leading practices to set up SCVMM 2012 hosts, fabric, storage, and library resources; design, deploy, and administer private clouds, VMs, and services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for comprehensive monitoring. Progent can assist your company to migrate from an older release of System Center Virtual Machine Manager or from another virtualization management platform, and Progent can help you to enhance and troubleshoot your existing SCVMM 2012 ecosystem so you get maximum return on investment.

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    Progent's Microsoft-certified Windows Server 2019 experts can help your company to plan and implement a cost-effective migration to Windows Server 2019 using your current deployment architecture or a new cloud-based or hybrid model. Microsoft Windows Server 2019 delivers major improvements in capacity, performance, manageability, Hyper-V virtualization, cybersecurity, hybrid local/cloud deployments, resilience, and Linux support.

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    Microsoft Windows SUS enables network managers to deploy and monitor the latest Microsoft patches and security releases to Windows Server 2000, Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft Software Update Services, IT personnel can completely and easily manage the distribution of patches that are published via Microsoft Update to servers and workstations in a company. Progent can help you with technical details of the initial configuration of Microsoft Windows Server Update Services such as designing the Microsoft Software Update Services deployment, setting up user's workstations, defining the Group Policy settings, and ensuring your Microsoft Windows Server Update Services Group Policy Object is associated with an Active Directory container appropriate for your network environment.

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    Progent's Microsoft-certified SQL Server 2017 consultants can help you to design and implement a smooth upgrade from your existing SQL Server databases and applications to SQL Server 2017.

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  • Live Online PowerPoint Train
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    Progent provides customized remote instruction for popular desktop applications and operating systems such as Microsoft Office Excel, Word, Access and Project plus Acrobat Writer, Photoshop, Crystal Reports, and Windows 10. Remote instruction provides the advantages of conventional in-person instruction, including instant interaction between students and trainers, but avoids the costs of transportation and the hassle of attempting to accommodate the schedules of many workers. Available to single students or classes of all sizes, Progent's virtual instruction permits the trainer to run the class from a remote facility and the clients can be spread throughout a campus or all over the the U.S. Live online learning deploys proven teaching mechanisms like virtual white boards, real-time questions, and shared desktops. Sessions can be short and personalized to specific subjects or longer in duration and broader in scope.

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