Expanding your remote workforce can have a significant effect on network architecture, cybersecurity, and corporate processes. Progent has 20 years of background helping SMBs to plan, configure, manage, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Reno organization to select the right tools and adhere to leading practices in creating and operating a safe virtual office ecosystem for telecommuters that facilitates collaboration and delivers top value. Progent offers services ranging from on demand guidance for helping you past occasional IT bottlenecks to comprehensive project management to help you carry out business-critical initiatives.
Progent's consultants can help Reno, Nevada companies to with any aspect of creating a high-functioning work-from-home environment by providing infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, helpdesk services, security monitoring, data protection solutions, and unified management.
Help Desk Call Center Support for Teleworkers
A sudden, enterprise-wide changeover to a teleworker business model, which could be driven by a pandemic or as an element of a business continuity process, can overwhelm even a high-performing internal Support Desk. Progent's Help Desk services make it possible for businesses to outsource or expand their Support Desk with Progent's online Technical Response Center team.
- Progent's Standard Call Desk services utilize Progent's extensive network of remote IT support experts along with enterprise-class ticketing and follow-up software to provide an economical, advanced Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 desktop support from help requests through trouble ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows at-home employees to track or edit the status of their current tickets, add information, and upload screenshots or attachments. Support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop support charges, and Progent offers optional fast escalation to Level 2 and Level 3 IT experts to resolve complex issues. For more information, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Call Desk Supplemental Service allows your company to supplement your existing Call Center team by sharing responsibilities for Help Desk support transparently between your regular IT support organization and Progent's extensive pool of desktop support engineers and subject matter specialists. Progent's shared Support Desk service uses a collective support solution based on the number one PSA platform for handling service requests and trouble tickets, assigning responsibility, tracking progress, and producing management reports. For details about how Progent's Call Center Supplementation Services can help your company to provide world-class technical support to your from-home workers, go to Progent's Help Desk augmentation Services.
Contact Progent for At-Home Worker Expertise
To contact Progent about building and maintaining an efficient telecommuter solution for your Reno, Nevada company, call 1-800-993-9400 or refer to Contact Progent.