Expanding your remote workforce can have a significant effect on network architecture, cybersecurity, and corporate processes. Progent has 20 years of background helping SMBs to plan, configure, manage, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Reno organization to select the right tools and adhere to leading practices in creating and operating a safe virtual office ecosystem for telecommuters that facilitates collaboration and delivers top value. Progent offers services ranging from on demand guidance for helping you past occasional IT bottlenecks to comprehensive project management to help you carry out business-critical initiatives.

Progent's consultants can help Reno, Nevada companies to with any aspect of creating a high-functioning work-from-home environment by providing infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, helpdesk services, security monitoring, data protection solutions, and unified management.

Help Desk Call Center Support for Teleworkers
A sudden, enterprise-wide changeover to a teleworker business model, which could be driven by a pandemic or as an element of a business continuity process, can overwhelm even a high-performing internal Support Desk. Progent's Help Desk services make it possible for businesses to outsource or expand their Support Desk with Progent's online Technical Response Center team.

  • Progent's Standard Call Desk services utilize Progent's extensive network of remote IT support experts along with enterprise-class ticketing and follow-up software to provide an economical, advanced Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 desktop support from help requests through trouble ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows at-home employees to track or edit the status of their current tickets, add information, and upload screenshots or attachments. Support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop support charges, and Progent offers optional fast escalation to Level 2 and Level 3 IT experts to resolve complex issues. For more information, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Desk Supplemental Service allows your company to supplement your existing Call Center team by sharing responsibilities for Help Desk support transparently between your regular IT support organization and Progent's extensive pool of desktop support engineers and subject matter specialists. Progent's shared Support Desk service uses a collective support solution based on the number one PSA platform for handling service requests and trouble tickets, assigning responsibility, tracking progress, and producing management reports. For details about how Progent's Call Center Supplementation Services can help your company to provide world-class technical support to your from-home workers, go to Progent's Help Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and maintaining an efficient telecommuter solution for your Reno, Nevada company, call 1-800-993-9400 or refer to Contact Progent.

An index of content::

  • 24-7 Exchange 2013 Integration Computer Consultant Exchange 2013 Server IT Consulting
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    Progent's certified information technology experts offer Windows Server 2016 integration consulting services to help organizations of any size to plan and carry out a smooth move to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud, or hybrid deployment model. Progent can help you to assess the value of Windows Server 2016 for your environment and can help you with any aspect of designing, configuring, managing or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist your organization to take advantage of the many innovative disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus multi-domain failover clusters.

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    Remote server management cards offer network managers full control over a server without the requirement for an on-site visit. Using these management cards, all console screen data plus keyboard and mouse operations are exported to an off-site session to a support professional who can be situated anywhere in the world. Progent's Microsoft and Cisco certified engineers can assist you to design, deploy, and manage a high-availability company network that includes remote server management cards and Progent can utilize these remote server management cards to deliver efficient off-site technical support. Progent is familiar with a variety of remote server management cards such as Aten remote server management cards, American Megatrends MegaRAC remote management cards, Dell DRAC cards, HP Lights-Out 100c remote management cards, and Peppercon eRIC remote server management cards.

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    Microsoft SQL Server 2005 offers indispensable, familiar tools to computer experts as well as to network users, reducing the complexity of creating, integrating, managing, and accessing company data and analytical programs on platforms ranging from mobile devices to corporate data systems. The sophistication and integration demands of Microsoft SQL Server 2005 call for a network consulting firm with hands-on experience and broad knowledge in planning and building data-driven, end-to-end business IT applications. The expertise of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background supporting Microsoft technology, ensures you success in planning, deploying and managing Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET environment.

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    Progent can provide affordable remote and on-premises support to assist businesses of any size to move all or part of their critical network infrastructure to Google Cloud Platform (GCP). This can save management hassle and equipment expense and allow the use of Google's cutting edge machine learning tools. Progent can assist you with every aspect of Google Cloud Platform migration and troubleshooting including needs analysis, readiness assessment, system design and review, testing, deployment, centralized administration, performance tuning, software license management, backup/restore solutions, and security and compliance.

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    Windows Server Essentials is an affordable, versatile platform that enables small businesses to make the move from the older physical on-premises datacenter to the new hybrid computing paradigm that includes both local and cloud-hosted software and infrastructure. Progent's consultants offer cost-effective online consulting and troubleshooting services for Microsoft Windows Server Essentials. Progent can assist you to determine the possible business benefits of migrating to Windows Server Essentials and implementing a hybrid on-premises/cloud-based model for your computing environment. Progent can provide full-service project management to help you plan and carry out an efficient migration to Microsoft Windows Server Essentials, Microsoft Office 365, and other Microsoft Cloud platforms and services. Progent also offers ongoing consulting, technical support, and training.

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    Progent's Microsoft-certified consultants can help your company to evaluate the value of Microsoft Lync Server for your environment and can help you to design and carry out a deployment of Microsoft Lync Server that consolidates the management of Instant Messaging and Presence and increases the output of your office employees, telecommuters, and mobile workforce. Progent can in addition assist you to carry out a smooth migration to Microsoft Lync Server from Microsoft Office Communications Server or from Microsoft Live Communications Server, integrate Microsoft Lync Server 2010 with Microsoft Exchange, SharePoint, and Microsoft SQL Server, show you how to use Microsoft Lync Server to enhance the collaborative functions of Microsoft Office programs, and offer online seminars and continuing support for Microsoft Lync Server 2010 and other Microsoft platforms.

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    Progent's Cisco CCIE-certified SIP integration experts can help you to design, deploy, manage, debug and enhance Cisco's SIP infrastructure technology and Cisco's CUBE (Cisco Unified Border Element)-connected IP PSTN trunks and offer affordable remote or on-premises expertise to assist businesses to move smoothly to a modern communications network that delivers accelerated ROI. Progent's certified Microsoft collaboration experts can help you to establish interfaces between Cisco's CUBE SBC and Microsoft's rich media platforms like Skype for Business Server or Lync for connectivity to a SIP PSTN trunk.

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  • Microsoft Office Network Engineers
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    Progent's Microsoft-certified Windows Server 2019 experts can assist your organization to plan and implement an efficient migration to Windows Server 2019 using your current deployment architecture or a new cloud-based or hybrid model. Microsoft Windows Server 2019 offers major improvements in scale, performance, ease of management, Hyper-V virtualization, cybersecurity, hybrid local/cloud integration, resilience, and container support.

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    Progentís team of expert programmers, relational database architects, and program management consultants can help large businesses to complete development projects for Microsoft Windows, Linux/UNIX, or Web applications. Progent's enterprise co-sourcing services include fast access to seasoned program managers for high-level planning and program co-ordination or Progent can assist clients fill in expertise gaps by offering relational database architects and programmers skilled in building RDBMS applications based on SQL Server, Oracle, or MySQL. Progent's SharePoint experts can assist clients to integrate SharePoint with other applications such as SQL Server and Excel to build data-driven intranets and web portals. Progent also offers expertise with web development tools and can assist clients to create, expand, repair, or port web-based applications to utilize the most current web technology.

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  • Technology Consulting ASA Firepower
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    Cisco's Firepower Next Generation Firewalls (NGFWs) provide a major performance boost over Cisco's popular ASA 5500-X security appliances and include unified management of advanced cybersecurity capabilities such as application visibility and control, next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection (AMP), URL filtering, and sandboxing. Progent's Cisco CCIE-certified firewall experts can assist you to plan and carry out an efficient migration to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower appliances with Cisco's security services to create and centrally control IT ecosystems that include local offices, data centers, private clouds and public clouds.

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    Progentís Microsoft-premier consultants can help your organization to enhance your desktops from 32 to 64 bits. Progent can help you to understand the risks and advantages of moving to 64-bit desktop processing, design an efficient upgrade process that minimizes operational disruptions, and offer inexpensive, expert remote help to aid your organization to install 64-bit PC desktop operating systems and application programs on your existing hardware.

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    Progent's Cisco-Meraki Wi-Fi access point consultants can assist your organization to plan, set up, administer and debug Cisco's Meraki-based Wi-Fi networks for environments from a branch office to a large campus or a multi-site enterprise. Progent can also help clients to integrate other Cisco devices for centralized management.

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  • Nexus Switch Latency Computer Consultant
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    Cisco Nexus series switches are engineered to deliver the speed, expandability, availability, virtualization support, density, data protection and ease of management needed to act as the heart of an enterprise data center. Progent's CCIE-certified Nexus switch consultants are available to provide remote and on-premises consulting and troubleshooting services to assist you to create an optimal network topology, set up pilot systems to confirm your switching solution, install and configure Nexus switches, define and enforce appropriate policies, perform security and compliance evaluations, set up advanced monitoring, fully utilize network resources through virtualization technologies, analyze and repair switching and routing issues, optimize system performance, perform capacity planning, and take advantage of the advanced fault-tolerant features available for Cisco's Nexus switches. Progent can also help your business to upgrade efficiently from outdated Nexus models or Cisco Catalyst switches to current Nexus switches.

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    Progent offers expertise for security analysis packages such as LANguard from GFI for performing a set of programmed network testing scans to uncover potential security gaps. Progent has broad knowledge of security analysis tools and can help you to make sense of testing reports and react appropriately. Progent can help you build security into your business processes, configure auditing tools, plan and implement a protected system environment, and recommend procedures to maximize the security of your network. Progent's security professionals are available to assist you to configure a firewall, implement safe remote connectivity to email and data, and install virtual private network. Progent's accredited security consultants can validate the protection of web applications and can provide comprehensive security tests of enterprise-wide security to determine your company's compliance with recognized industry security standards including FISMA, PCI, and ISO.

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    If your business operates a Solaris network or a multi-OS network, Progent's CISM, CISSP and ISSAP-certified consultants can help your whole enterprise in a broad array of security topics such as security management practices, security design and strategies, access management products and techniques, software development security, business processes security, hardware security, communications, infrastructure and Internet security, and workplace recovery preparedness. CISM and ISSAP stipulate the core competencies and international standards of performance that information security managers are required to master. These certification provide executive management the assurance that those who have earned their CISM or ISSAP certification have the experience and theory to deliver world-class security management and engineering help.

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