Enlarging your telecommuter workforce can have a significant effect on IT architecture, security, and corporate workflows. Progent has two decades of experience assisting SMBs to plan, configure, manage, tune, and troubleshoot IT environments that support work-from-home employees. Progent can assist your Reno organization to select the right tools and follow best practices in creating and operating a secure virtual office ecosystem for telecommuters that facilitates collaboration and delivers top value. Progent can provide services that go from as-needed expertise for getting you over challenging technical roadblocks to comprehensive project management to help you successfully complete mission-critical initiatives.
Progent can help Reno, Nevada businesses to succeed with any facet of building a high-performing work-from-home environment by providing network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk services, security and compliance, backup/restore solutions, and streamlined management.
Help Desk Call Center Services for Remote Workers
A rapid, enterprise-wide changeover to a teleworker workforce, which could be the result of an epidemic or as part of a disaster recovery preparedness plan, can overwhelm even the most efficient internal Support Desk. Progent's Call Center services make it possible for businesses of any size to outsource or augment their Help Desk with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Help Desk services utilize Progent's nationwide network of remote technical support experts along with enterprise-class ticketing and follow-up software to offer an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of online Level 1 desktop technical support from initial help requests to trouble ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to monitor or update their active trouble tickets, enter details, and append screen captures or relevant files. Desktop support services are delivered at a substantial price reduction off Progent's normal Level 1 technical service rates, and Progent offers optional rapid escalation to Level 2 and Level 3 IT experts to deal with complex problems. To learn more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Help Desk Supplemental Service allows you to expand your current Help Desk Call Center team by splitting delivery of Support Desk support services transparently between your in-house IT support personnel and Progent's nationwide pool of desktop support engineers and subject matter experts. Progent's shared Call Center service uses a co-sourcing support model utilizing the number one professional services automation (PSA) platform for handling help requests and trouble tickets, establishing responsibility, monitoring progress, and generating reports. To find out how Progent's Help Desk Supplementation Services can enable your company to deliver world-class technical support to your at-home employees, refer to Progent's Support Desk augmentation Services.
Contact Progent for At-Home Worker Expertise
To contact Progent about building and maintaining an efficient telecommuter solution for your Reno, Nevada company, call 1-800-993-9400 or go to Contact Progent.